Trusted Agent profile · Park Gate, Hampshire
★★★★★
1,986 reviews across 3 platforms
3-5 Middle Road, Park Gate, Hampshire, SO31 7GH
Part of Beals, see every office.
Beals's office in Park Gate, Hampshire, at 3-5 Middle Road, is rated 4.8 out of 5 across 1,986 reviews on three platforms, including 72 Google reviews rated 4.6.
72
Reviews on Google
This office
52
Reviews on Facebook
Business-wide
1,862
Reviews on Trustpilot
Business-wide
Every review we hold for the Park Gate office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional and efficient
Professional and efficient. Katie Healey managed our sale expertly and we were always informed what was happening and when. She efficiently guided us through the process and we appreciate her support hugely
Hi Judy, thank you for taking the time to review your experience with Beal's. Katie will be delighted to hear this! Have a good day :)
1/5
TrustpilotI lived in a property let by Beals from…
I lived in a property let by Beals from April 2021 until July 2022, from the outset and during this period I had several problems with the property, the oven wasn't working properly to begin with and I could only use the hobs, neither was the shower (it was leaking from the box), the plug sockets in the bedroom and kitchen didn't work and the window in the living room didn't lock shut properly. To say the least, from the start, trying to get these repairs carried out was like trying to get blood out of a stone, I was leaving emails, ringing the branch and then head office when eventually informed I had to go through them. The window was repaired, however that was short lived because just after the work men left I noticed a massive crack in the window branching away from the handle. It was to be just over year before they eventually came and changed the glass in June 2022. The oven was repaired but broke a few months later, that never got repaired. The plug sockets were eventually looked at when the window glass was repaired in June 2022, they were found to be disconnected from the main power source, however they were not fixed by the time I left. The shower was finally repaired just after I handed in my notice to vacate at the end of June 2022. On top of all that the bathroom sink broke in March 2022 (the drain pipe deteriorated where it joined to the plug hole and broke away completely). This wasn't repaired until June 2022. Throughout this whole period I was chasing up when the repairs would be made and all I would get was "I'm so sorry this hasn't been dealt with sooner, I will leave a note for the maintenance team and they will get back to you". During my tenancy I had two periodic inspections where I was present and made the repairs known and was told the same thing. Also whilst I'm on that I was quite alarmed to get a call one day out of the blue saying "is your partner* not at home?", (*name removed for security purposes) when I said "no she's at work today, why?" , they said oh not to worry it's because one of my colleagues was going to do an inspection and we didn't have a key to the property. It wasn't until afterwards I found that more and more strange A: because they knew I wasn't home and B: because they were asking why she wasn't home. So as far as I can tell, it feel like somebody had physically gone to the property to attempt to visit, I had received no prior notification of an inspection and I never had any complaints or missed payments. I certainly feel that if they had a key at that time then they would have entered the property. The only reason they didn't have a key is when I first moved in the front door lock kept jamming so it was replaced by their maintenance team, the worker said he would take the key to the office to save me doing it. As he was bought in by Beals and he said he was on his way there I thought that made sense. However it transpired they never received the spare key. Eventually after the phone call I gave them a key. Finally, I am currently awaiting my deposit, from what I was told when I handed the keys back on 25th of July, the new tenant should've been in there almost 4 days (from 1st August) and I have heard absolutely nothing since I was told on 25th my tenancy would finish on 31st July, So I rang head office and it turns out the final inspection was carried out on the 30th July and apparently it turns out the report has been sent to the wrong email address..... One last bit of incompetency from Beals perhaps? All in all my time in a Beals property had been nothing short of stressful and irritating and I will avoid them at all costs in future. *update* I have now received a call from Beals and they have contacted the landlord who is currently carrying out repairs to the property and my tenancy is now due to finish on the 7th August with the new tenant moving in on the 8th. I have been told I am due to receive my deposit in full plus 1 days rent.
5/5
TrustpilotA positive experience.
My overall experience of Beals was very positive. I found them extremely easy to work with as they were very helpful at all times. Selling the family home was quite stressful but Beals made the process more comfortable due to their professionalism. I thoroughly recommend them.
Thank you, for reviewing your experience at Beals! The team will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day.
5/5
TrustpilotAmazing customer service when I was in…
Amazing customer service when I was in a time of need and direction. The branch manager (Kirsty) was so attentive and accommodating and made me feel totally at ease during my time of need. Highly recommend.Thank you Kirsty
5/5
TrustpilotFriendly and honest
Very friendly, polite and honest. They explained things to me and didn't try to persuade me to choose a particular option, I felt I trusted them with their expert knowledge and that they were genuinely interested in helping me.
Hi Joseph, Thank you ever so much for taking the time to review Beal's. The team are pleased to hear this! We hope you have a lovely day! :)
5/5
TrustpilotBeal's Team
Beal's Oliver, Tristan, Katie (team) stuck to their task of selling our property through the whole process. Due to economic climate it was a long process. Katie particularly kept both solicitors on task.I would recommend them to sell your property.
Hi William, Thank you so much for sharing your feedback with us. Katie and the entirety of the team were delighted to hear this. We hope you have a great day!
5/5
TrustpilotAmazing service from start to end with…
Amazing service from start to end with Zoe Cook! Very easy to deal with and is quick at responding and ensure all processes are smooth and efficient.
Hi Uzair, Thank you so much for sharing your feedback with us. Zoe was delighted to hear this. We hope you have a great day!
5/5
TrustpilotViewing with Jack (Park Gate)
Viewed a house today with Jack from the Park Gate office. Really lovely guy, welcoming and approachable. Listened to comments and things what we wanted from the property.
Hi Megan, thank you ever so much for your lovely feedback. We hope you have a great day!
5/5
TrustpilotFantastic Service
Fantastic Service I have a rental property which I let out under Beals fully managed service- they have been really helpful since day 1.Recently had to claim on my landlord insurance and the fantastic Maxine spared no effort liaising with the insurance company- happy tenants and happy landlord as a result. Would definitely recommend them.
Thank you so much for leaving us a review! We are glad that Maxine delivered the best service possible and made your experience with us first class.
5/5
TrustpilotExceptional service from Lucy Watt
Lucy went above and beyond with helping us to move. I recommend her to help you through your move. What should have been stressful was the total opposite. Thank you! There should be a Lucy in every office.
5/5
TrustpilotI was extremely nervous at the start of…
I was extremely nervous at the start of the process, but Hayley was extremely helpful and put my nerves at ease. She was polite and friendly and couldn’t ask for a better experience with a member of staff.
5/5
TrustpilotProperty purchase
We have just purchased a property through beals. After some difficulty, Katie took on our case and was absolutely brilliant. She worked really hard on keeping us updated daily and went out of her way to get the purchase completed, great customer service.
Hi Connor, Thank you so much for sharing your feedback with us. Katie was delighted to hear this. We hope you have a great day!
4/5
TrustpilotHappy with service provided
We purchased a property that was sold by Beal's. They were a little impatient during the process of viewing several houses, but otherwise very accommodating with our second viewing of the property ultimately purchased and have chased up the conveyancers and have been very helpful in getting our questions answered. Good service, would recommend.
Hey Gabrielle, we are sorry about the rocky start you had with Beals, but we are glad that we made your overall experience positive.
5/5
FacebookI can't thank Adriana enough for her help in setting me up to see the mortgage advisor and all her advice along the way. She is such an asset to Beals, always smiling and always happy to help!
5/5
TrustpilotVery impressed with Kirsty and her team.
Very helpful and made the process very slick and stress free. Kirsty was always available when needed and supported us throughout. Much better than others that we have used. Would go back to Kirsty and team again.
5/5
TrustpilotI had a property viewing last week with…
I had a property viewing last week with the beautiful Esmee. She made me feel really comfortable and helped me find the most appropriate property for me. Thank you for your help Esmee! x
Hi Millie, Thank you for your lovely review. Feedback like this means the world to us. Esmee and the team were delighted to hear you had such a great experience with us! We hope you have a great day! :)
5/5
TrustpilotGreat letting department
A great team, hard working and fast to react to any issues that may occur, have dealt with jade for a few years now and have been very happy with the service, would definitely recommend them to landlords.
Hi Kie, thank you for taking the time to review your experience with Beal's. Jade will be delighted to hear this! Have a good day :)
5/5
TrustpilotFantastic service
Fantastic service, sourced quality tenants in 2 days and let the property for full market value. Jade Goulding & Jessica Bishop couldn’t of done anymore, they both want above and beyond. Second time listing one of my properties and will list my others with Beals now.
Hi Paul, thank you for your lovely feedback! Jade and Jess were delighted to hear this. We hope you have a great day!
5/5
GoogleHad a delightful phone call with Jay in beals park gate branch, he helped set me up as an applicant, and put myself on the mailing list for all property that would be suitable for myself. Would highly recommend😊 …
Thank you, Rahim, for reviewing your experience at Beals Park Gate Office! Jay will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day.
5/5
TrustpilotWhat an amazing agent!
What an amazing agent! Chelsea helped me rent my first property, which was very scary at first, but with her speedy help with the referencing, we managed to move in 8 days later!thank you again Chelsea. I will be 100% recommending you to friends and family :)
5/5
TrustpilotDarren Tait
Having worked alongside many estate agents, Darrens level of professionalism towers over any one else. If something needs to be done, Darren will make sure it's done. From chasing tennants to book in times or teaching me how to tie my shoe laces so I can upgrade from velcros, I am forever thankful
Hey Marcus, thanks for leaving us some feedback and we are over the moon that Darren has made a lasting impression on you!
5/5
TrustpilotLouise our estate agent was very good…
Louise our estate agent was very good in helping with the process she is very easy to speak to and encouraged us to pop into see her if we had any questions that she could help with
Hi Edward, Thank you so much for sharing your feedback with us. Louise was delighted to hear this. We hope you have a great day!
5/5
TrustpilotThe Lettings team have done it again
The Lettings team have done it again! Great work by Jess & Amber. Always professional, courteous and respectful. It has been a pleasure. Until the next time….
Hi Darren, thank you for taking the time to review your experience with Beal's Fareham. Jess & Amber will be delighted to hear this! Have a good day :)
5/5
TrustpilotI have used Beal's as a letting agent…
I have used Beal's as a letting agent for my property and in the 3 years I have been with them, they haven't let me down once. Great customer service and keep me informed of market changes and most importantly, I have happy tenants!
Thank you, Paul, for reviewing your experience at Beals! The team will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day.
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