Trusted Agent profile · Paisley
Verified
★★★★★
97 reviews across 3 platforms
8 Silk Street, Paisley, PA1 1HG
Part of Belvoir, see every office.
Belvoir's office in Paisley, at 8 Silk Street, is rated 4.0 out of 5 across 97 reviews on three platforms, including 78 Google reviews rated 4.2.
78
Reviews on Google
This office
4
Reviews on Direct reviews
This office
15
Reviews on allAgents
This office
Every review we hold for the Paisley office, from every platform, shown as written. First names only.
5/5
GoogleWe had a couple of viewings with Nicola, who was brilliant! She was very knowledgeable about the area and the property, we couldn't recommend her enough!
Thank you so much for your review. We wish you well on your property search. Best Wishes
5/5
GoogleBeen renting property with Belvoir for 5 plus years. Great service from start. Special thank you to Jennifer for her professional, thoughtful and first class communication.
5/5
GoogleThank you so much to Jennifer. She has been very helpful and quick to react. We got the key to our rental flat in Renfrew in less than 2 weeks.
5/5
GoogleProfessional lettings agent in heart of Paisley Good service
5/5
GoogleAmazing Service from Jennifer McMillan at Belvoir Lettings Paisley. Polite, attentive and very knowledgeable. Wants to protect landlords and tenants where ever possible. I would highly recommend Belvoir Lettings Paisley!
5/5
GoogleContacted other local agents but Belvoir came out on top. All staff were very helpful and offered lots of good advice. Have already recommended Belvoir Paisley to others.
4/5
GoogleWe have had many years of steady service from the Belvoir team in Paisley and they have conducted themselves in a professional and friendly manner when dealing with us regarding our properties
1/5
allAgents"Truly horrendous customer..."
Truly horrendous customer service and attitude to us. We rented a flat for nearly 2 years and the entire experience was a nightmare. They never gave us information from the landlord till the last minute and are just all round terrible to talk to. Every time I spoke to them on the phone they made me out to be an idiot and actually laughed at the fact I didn't know the tenancy law intimately. I personally like dogs however what sort of customer facing business has 4 dogs running around the joint? Terrible work ethic. I will NEVER be using this agency anywhere in the country. Truly a terrible experience.
5/5
GoogleAll the Belvoir team are fantastic to deal with. They are always easy to contact and very pleasant to deal with, and very pro active at dealing with any issues. With previous experience of using another letting agent, Belvoir have definitely found me better tenants. I am absolutely certain of that. I wouldn't hesitate to recommend them.
1/5
allAgentsViewed a property with this
Viewed a property with this agency. I arrived just before 11am for my 11am booking and and was then left waiting until nearly 11:10 when the person showing us around came out of the flat to say she had been in there showing another couple around because they were early. Taken in to the flat, had a few minutes to look around (agent spent most her time talking to other viewers while I was left to talk to the very nice current tenant) then agent says are you all done now because I have other things to do. Despite the less than great attitude from that agent and the woman I spoke with on the phone who was extremely sharp and rude we loved the flat enough to make our interest known. We were told other people had also expressed interest and that we would receive a phone call when the landlord had made a decision. I see today the property has gone but no phone call has been received to confirm that. In short, poor attitude from staff and ever poorer manners.
1/5
allAgentsAfter booking a viewing 4
After booking a viewing 4 days ago to view a flat today at rowans wynd paisley at 11:30 I was booked to view I had never been in this paisley area before had to get time off work and a taxi to the flat arrived at 11:25 5 mins early.Waiting a few minutes I noticed nobody outside waiting or around the flat so i called belvoir agency to see when the agent was arriving to be told the viewing was at 11 nobody was going to come even though they had booked me in for 11:30 which was their fault.I asked to speak to someone to see if they could do something but nothing.After coming from cardonald by train then getting a taxi to the flat and taken time off work I am really not happy woth the service at all.I wasn't even asked to book or try book me back in another viewing or somebody would phone me to see why this is happened,I habe now had to get a taxi back to where I stay from rowans wynd,I will not be viewing any property again from belvoir lettings and suggest other people do the same.Would habe been nice to even get a call this morning for someone to have noticed my booking at 11:30 on their computers and thought well there is no booking at that time and habe the decency to call me but no.Really not impressed at all and habe missed out on a says pay thanks again belvoir lettings
1/5
allAgents"After booking a viewing 4..."
After booking a viewing 4 days ago to view a flat today at rowans wynd paisley at 11:30 I was booked to view I had never been in this paisley area before had to get time off work and a taxi to the flat arrived at 11:25 5 mins early.Waiting a few minutes I noticed nobody outside waiting or around the flat so i called belvoir agency to see when the agent was arriving to be told the viewing was at 11 nobody was going to come even though they had booked me in for 11:30 which was their fault.I asked to speak to someone to see if they could do something but nothing.After coming from cardonald by train then getting a taxi to the flat and taken time off work I am really not happy woth the service at all.I wasn't even asked to book or try book me back in another viewing or somebody would phone me to see why this is happened,I habe now had to get a taxi back to where I stay from rowans wynd,I will not be viewing any property again from belvoir lettings and suggest other people do the same.Would habe been nice to even get a call this morning for someone to have noticed my booking at 11:30 on their computers and thought well there is no booking at that time and habe the decency to call me but no.Really not impressed at all and habe missed out on a says pay thanks again belvoir lettings
1/5
GoogleImpossible to contact. No phone numbers listed get answered, office always closed. No reply to emails. Would give 0 stars if possible. How anybody could trust these jokers with their property is beyond me - I'll certainly be looking elsewhere.
5/5
GoogleI can't recommend these guys highly enough. I am very pleased with the service they offer, they routinely check the property, keep me up to date on the property and informing me asap when anything is needed re keeping the property up to date.
Peter thank you for your kind review. We try our best!
5/5
GoogleGreat service. We have been mainly in contact with Gillian, who has been attentive and efficient. We were able to lease our flat really quickly and communication has been clear throughout.
5/5
GoogleExcellent service. Found a beautiful home through Belvoir and the application was stress free. The staff were very helpful and friendly. Thank you Belvoir Paisley
5/5
GoogleExcellent service. Found a beautiful home through Belvoir and the application was stress free. The staff were very helpful and friendly. Thank you Belvoir Paisley
5/5
GoogleFantastic Support at such short notice. Pamela went above and beyond and was very helpful and friendly. Thank you !
5/5
allAgentsFriendly helpful professional
Friendly helpful professional letting agency - would definitely recommend Denise and her team. We have used them for years and they provide a first class service.
5/5
Direct reviewsBelvoir have been looking after my properties for approximately 9/10 years and during that time I have always found all the staff to be very helpful and professional. Always sort out any problems very quickly. Well done
5/5
GoogleAfter having used several local agents before finding Belvoir I can confirm that these guys are the best by miles. They were friendly, helpful and very professional.
Thank You Liz - we aim to please!
5/5
Direct reviewsNicola Gill has gone over and beyond with helping manage my flats. It was not an easy project and she has been an absolute star. I could not have done this without her help and expertise
1/5
GoogleRequested a rental valuation 3 days ago on their own website and got no reply- if they don't reply to landlord enquiries I couldn't have faith that they would reply to tenant enquires. I was going to use them because they are highly reviewed on Google, hence why I thought it was worth adding my experience with them (or lack of experience).
1/5
GoogleAbsoulte shambles of a company. Thought I had walked into a veterinary practise instead of a letting agency with dogs biting at your ankles. Completely unprofessional staff, huffing and sighing. Would NOT recommend.
This review was written by the relative (aunt) a prospective tenant who did not meet our strict referencing criteria and therefore could not be given a tenancy for the property she wanted. When this person visited Belvoir premises with the prospective tenant and they were informed that we could not proceed with the application this person used very bad language and was abusive to Belvoir staff. Eventually even the prospective tenant had to ask this person (her aunt) to leave the Belvoir premises. On occasion I do bring my dogs into the shop. However they are very good natured and friendly and DO NOT bite ankles. It would be professional suicide to have dangerous animals in an environment visited by the public on a daily basis. If you want a true reflection of Belvoir Paisley service and staff visit the independent review site Loudervoice to see over 50 reviews of this business. Denise Rhodes (owner) Belvoir Paisley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
