Every review we hold for the Paignton office, from every platform, shown as written. First names only.
★★★★★ 5/5
View Agents BuyerBest in class
My experience as a buyer has been 100% positive. Absolute in Wellwood is a highly professional and friendly team. Our sales contact Frank understood our brief and demoed videos on his iPad at our first viewing, so efficient! Darren was great to deal with as we negotiated the purchase with the buyer. We needed access into the property on several occasions and Tina and another gentleman facilitated this for us. The entire transaction was so easy and affective. Kim who works on the admin side is an absolute gem, so responsive. Debbie helped us too in clarifying some of the processes. We completed the sales in just over 6 weeks beating our deadline by 11 days. Great pace, Thank you very much and I highly recommend your services!
Emilia · 16 November 2017
★★★★★ 5/5
GoogleHolly Jackson provided very conscientious and professional service in very challenging circumstances for us. She was trustworthy, communicated effectively and displayed the type of old fashioned personal service not always present in society.PositiveProfessionalism
Mat · 29 May 2022
Agent replied · 28 May 2024
Thank you Mat. Holly most definitely provides an attentive, personal service so it's really nice to hear that you felt supported by her.
★★★★★ 5/5
View Agents TenantSuper friendly excellent service
All of the team at absolute lettings have been amazingly helpful and friendly during the process of viewing, moving and finalising the process with the property.
Lydia's initial setup for us to view the property and arrange the first viewing along with visiting the property a second time for measurements was prompt and refreshing.
Chealsey handled all of the references with us and helped work with us and the referencing company to make sure we were able to secure the property with ease and give us peace of mind that we would have a new family home.
Cheryl finalised all of the setup for the move and made sure we were all ready to go and that all of the facilities would be in order for us to move in.
Overall a superb experience with having the knowledge that we were looked after during the whole process and that if we have any issues in the future I can rely on absolute to be there when I need them.
Fully recommended!!
Chris and Abi
Chris · 2 August 2017
★★★★★ 5/5
View Agents SellerExcellent service, would highly recommend Absolute
From the very start Absolute were professional and reassuring regarding my property, from Darren coming out to give the initial valuation to taking the full property particulars, Frank and Debbie speaking with potential buyers and booking in many people to see the property, with this, it was thanks to Darren conducing a viewing with the buyer who agreed a price I was happy to accept. Kim was very helpful in her communication early into the sale with keeping me updated with how the sale was progressing, and towards the end both her and Darren worked above and beyond until I was given the great news that we had exchanged contracts. I would definitely recommend Absolute and all the members of the sales team, as they are professional and nothing is too much trouble for them.
Graham B
Graham · 25 May 2017
★★★★★ 5/5
View Agents BuyerA1 Customer service from Absolute Sales and Lettings, Wellswood, Torquay,
Dear Reader
I contacted Absolute Sales and Lettings a few days ago and spoke to Mrs Debbie Kelly who registered me immediately. She also arranged viewings for me soon after with Mr Mike Bettesworth.
Mrs Kelly then sent me separate emails for the three consecutive viewings, including the full address, the exact time of each viewing, and the agent’s name. I found this level of communication very professional and practical and it left me with a very good first impression of the company.
The following is my first impression with the abovementioned names so far.
They were both very polite, welcoming, knowlegable, helpful, gentle in their approach, with a quiet confidence that they would be able to find a property for me within my budget without trying to convince me to raise it.
I was accompanied with my entire family to view three properties consecutively on Monday 27 Feb. Even though, I am the buyer, Mr Bettesworth interacted with all of them and addressed their comments and feed backs, including them in the viewing process, which was a sign of respect to both my family and I.
Not only were we not rushed during the three viewings, to my delight ample time was allotted to each one, with Mr Bettesworth immediately taking me back again to my favourite property for a second viewing.
What made this move on his part priceless to me was that he suggested it himself, without my need to request it, in order to address a concern I had straight away rather than leaving it for another time. This is what I consider as superb service and a genuine display to address a customer’s concerns immediately, thus helping them to reach a more informed decision on the viewed properties without unnecessary delays, saving time for both the customer and the agent.
Based on my expressed wishes to Mr Bettesworth at the end of the appointment to view my favourite property again this Saturday, to that avail Mrs Kelly made a follow up phone call the day after the viewing, as she was concerned that the Saturday diary may be filling up fast. Again, I found this level of consideration and service very commendable.
Unlike some estate agents, she was gentle in her approach and when I conveyed that I had changed my mind about the property altogether, she did not get into a debate with me and just simply respected my decision. I found her approach extremely refreshing and pleasing. In short, she gained my trust and confidence that as a BUYER I will be looked after and that I am just as important and as relevant as is a VENDOR.
My feelings and opinions were respected and validated at all times by both staff members of Absolute Sales and Lettings. I strongly recommend this Firm whether you are a vendor or a Buyer. I hope that this agency will be able to help find my "ideal Home", ever confidant that they will maintain the same standards of professionalism as outlined above throughout this somewhat stressful process.
In conclusion, I trust that the company director, Mr Daren Hole, will take note of this letter of appreciation by acknowledging the value of the staff mentioned above accordingly.
Sealed with a Huge note of gratitude to Mrs Kelly and Mr Bettesworth
From an experienced Buyer
2 March 2017
Soo · 2 March 2017
★★★★★ 5/5
GoogleFantastic service, James Berry goes above and beyond to answer and sort out any issues or queries you may have, first time renting so I had many questions during the process and James never made me feel like I was being a nuisance for the amount of emails I sent him! Thank you for all your help
Nikki · 11 April 2024
Agent replied · 26 August 2024
Thanks for the great review Nikki!
★★★★★ 5/5
GoogleAbsolutely great. Helpful and friendly staff who kept me informed every step of the way. Would recommend them wholeheartedly.
Sue · 15 September 2025
Agent replied · 15 April 2026
Thanks for taking the time to leave us such a positive review Sue!
★★★★★ 5/5
FacebookThanks Simon, Chelsey and all the team at Absolute. The media like to make a meal out of bad landlords, but can't thank you enough for sorting out problematic tenants. You re-let our property within a day of it becoming vacant and the new tenants are happy even though the weather has not permitted the re-rendering of the back of the property. It will be sorted ASAP, but it seems it is not a problem to the new people. All of the surrounding residents are happy with their new neighbours. Thanks again for your professional services. Keith & Helen
Keith · 6 March 2016
★★★★★ 5/5
GoogleElla Simpson has helped me to find an outstanding apartment in a record time. She understood my needs very well, so she focused me into the right viewings, thus saving my time.
She has been also extremely flexible and agile, accomodating to my complex work schedule constraints, quickly organizing viewings when I was available, and even replying e-mails on Sunday!
On top of all this, she is very friendly, and she keeps being supportive after the move-in. It has been a pleasure dealing with her.
Josep · 1 May 2022
Agent replied
Thank you so much for this positive review.
★★★★★ 5/5
GoogleRecently moved into a properly and so far very happy with the service provided. The application process was hassle free with easy to follow steps. All enquiries are always answered in a professional and timely manner. Big thank you to my point of contact - Kenzie who is great and patiently answers my million and one questions about the property on every day basis :) nothing seem to ever be a trouble for her. Very supportive and attentive - thank you!
Patricia · 10 February 2022
Agent replied · 7 April 2023
Thank you for taking the time to leave us such a positive review Patricia. We are delighted to hear that you have been satisfied with the service Kenzie provided, she is a real credit to our lettings team.
★★★★★ 5/5
GoogleAbsolute have been brilliant, Molly has been so helpful, answering questions promptly.
Maggie · 17 November 2023
Agent replied · 26 August 2024
Thanks for the great review Maggie!
★★★★★ 5/5
GoogleGreat communication throughout; any problems or questions were resolved promptly. Having a dedicated member of staff as a point of contact was very helpful. A welcome hamper upon moving in from the team was a really nice personal touch once the move was completed. Would recommend Absolute for sure.
Jacob · 11 June 2024
Agent replied · 26 August 2024
Thanks for the great review Jacob!
★★★★★ 5/5
GoogleGreat service. Vikki handled the whole transaction in a very efficient and friendly manner
Michael · 15 September 2025
Agent replied · 15 April 2026
Thank you so much Michael!
★★★★★ 5/5
GoogleEmily was friendly, smart and efficient. We always had feedback from each viewing and she listened and took on board our needs with the sale.
Ananda · 2 August 2022
Agent replied
Great work Emily!
★★★★★ 5/5
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Business · 29 May 2024
★★★★★ 5/5
GoogleI wouldn't hesitate to recommend Chelsey and her lettings team in the future. The listing was very professionally done and I had good communication throughout the process with prospective tenants. Thank you!PositiveProfessionalism
Vanessa · 4 June 2021
Agent replied · 3 June 2024
Thanks for the review Vanessa, we’re very pleased to hear that everything went well and you’d be happy to recommend us.
Simon
★★★★★ 5/5
GoogleReally helpful and made the moving in process really easy! Thank you Katie and Team!
Daisy · 13 June 2023
Agent replied · 4 July 2023
Thanks Daisy! Hope you're settling in to your new place well.
★★★★★ 5/5
GoogleThank you to Absolute Paignton for helping sell our home and buy our forever home. The team were amazing from start to finish and made the whole process as stress free as possible, we would highly recommend to anyone therefore its a 5 star rating from us.
Thank you
Sandra · 18 April 2024
Agent replied · 26 August 2024
Thanks for the great review Sandra!
★★★★★ 5/5
GoogleJust purchased my first property through the Absolute Paignton team, everyone I spoke to from the first phone call to book the viewing couldn’t have been more helpful. They answered all of my questions and were completely transparent throughout the whole process, I’d use them again in a heartbeat!
Izzy · 6 April 2024
Agent replied · 26 August 2024
Thanks for the great review Izzy!
★★★★★ 1/5
GoogleAfter sending an online application for a rental property I was ignored, I called twice and gave the very brusque man my details to be made to feel like I was bothering him. Then I never received an email to confirm the appointment as they spelt my email address wrong (despite me spelling it out 3 times on the calls and on the online enquiry). I was then told I couldn't book another viewing as I was a no show! Am I meant to drive wildly around a town looking for the house when you haven't given me the address? Awful serviceNegativeResponsiveness
Clare · 27 August 2020
Agent replied
Unfortunately we are currently not fully back to normal staff wise as we still have several of our staff members furloughed as they have children at home to look after. We are trying our very best to accommodate every viewing enquiry and respond as quickly as possible whilst ensuring the safety of our staff and our clients.
We are very sorry if the email did not arrive, the appointment was confirmed on the phone and we turned up fully expecting to meet you there. We did have your correct email address as you had entered it via our website so we have no idea why you did not receive it. It appears that you were on our system twice once with the correct email and once without. It was an unfortunate mistake for our staff member who does not usually deal with booking viewings to make but also an easy one to make as I am sure you have found in the past with the numerous potential different spellings of Clare.
My colleague did say we do not usually rebook viewings for people who did not turn up to appointments but we did not say we would not book another appointment for you.
★★★★★ 5/5
GoogleThank you Ella for all your help in our search for a new home! always happy and helpful
Beth · 30 November 2022
Agent replied
Thanks Beth!
★★★★★ 1/5
GoogleMy initial positive impression has dramatically soured over time!! This is now my second property with this agent (Sadly, my loyalty seems to have gone unnoticed).
Whether it's the imposition of unjustified extra charges or receiving discourteous and hostile emails regarding inspections, the experience has been far from satisfactory.
Unfortunately I cannot recommend this company.
The only reason I'm tolerating their subpar service is because of my friendly and professional landlord who happens to be affiliated with them.
My advice would be to steer clear of this letting agent - rating it a mere 1 out of 5 is the best I can do!!
Philip · 22 March 2024
★★★★★ 5/5
GoogleGreat service from start to finish. Cheryl and Chelsey were absolute stars, brokering the landlord/tenant relationship with spot on guidance, for both parties, gained through years of experience.
Professional, reliable, available, responsive.
Kim · 30 April 2020
Agent replied
Thanks for the great review Kim!
★★★★★ 5/5
FacebookHolly and the whole team at Absolute did a great job at finding me a perfect home in Torquay. A special thanks to Holly and her team for the very professional process leading up to the rental contract including the kind, prompt, and helpful replies as well as for a very professional and informative tour around the apartment. 100% recommendation!
Sebastian · 30 March 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.