Trusted Agent profile · Padiham
★★★★★
218 reviews across 2 platforms
1 Mead Way, Shuttleworth Mead, Padiham, Burnley, BB12 7NG
Ascend's office in Padiham, at 1 Mead Way, is rated 3.5 out of 5 across 218 reviews on two platforms, including 51 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. Ascend hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Padiham.
Every review we hold for the Padiham office, from every platform, shown as written. First names only.
5/5
GoogleWhat a breath of fresh air to find a letting agent that is honest ,trustworthy and reliable . I would not consider using any other agent for rental or management of my properties . The team go above and beyond in the level of service they deliver . Don’t waste your time trying any other agent .Go to the best first .
Thank You for your kind comments
5/5
TrustpilotParticularly good staff member
After having a rocky start with Ascend my experience has been greatly improved due to property manager Aleaya Afzaal who has been organised and understanding, she has been particularly helpful and has made me trust Ascend much more.
Thanks for taking the time to leave us your great feedback, Selina! We will pass on your lovely comments to Aleaya too.
1/5
GoogleUnbelievable unprofessional! First of all, I have rented an unfurnished house through them. I'll keep it short, they rented it without an over/cooker. I asked for one as it is a law requirement (in order to be fit for habitation it needs to have the means to make food), when I showed them the paragraph from the law they stopped answering emails. They did not forward the electriciy/gas supplier details, when I asked them to sort out as there was no power in the property, they were ofuscated and became rude. The inventory was full of lies, all the walls and carpet were stained but in their inventory they received "good" and "very good" rating. The kitchen door was damaged and no light bulbs were there but none of the above was written in the inventory, everything was in very good condition. The gas certificate included a cooker which was removed before I got in the property, making the gas certificate outdated. The electrical certificate was done one day prior I entered the property but when I got there even the emergency credit was gone, hence I doubt the authenticity of it. When I asked for the landlord details pitch black, no more answers. When you ring them, they will not answer. When you email them you will receive an automated email. If you have a management issue a robot will answer and will hang up. When you ring their contractors when you have an emergency, they will tell you they don't cover that far. I am very disappointed with them, I would never recommend them.NegativeResponsiveness, Quality, Professionalism
2/5
GoogleWent to view a property yesterday, Rent Smart wanting 450pcm for a 2 bedroom terraced house in a roughish area, on a main road so noise issues, damp and mould in the master bedroom with big cracks down the wall, bathroom full of damp thats coming through the paint work. Where does the company get off over charging for this. Should be no more than 300pcm in it's current state. They hadn't even done a clean, 'sold as seen' they say. Disgusting, would you live like that?
5/5
TrustpilotFriendly and responsive
Staff are always helpful and reply quickly, friendly atmosphere and offer support with any and all issues. We have been in contact with Aleaya mostly who has always been professional and responsive when helping with our requests.
Thank you for a great review!
1/5
TrustpilotMajor safeguarding issues for tenants
Major safeguarding issues for tenants. Irresponsible, rude and disrespectful.Avoid like the plague! Because alongside feeling unsafe, these people will squeeze every last penny out of you
Hi Elena, Thank you for taking the time to leave us a review. However, we are disappointed to read that your experience has not been positive and we’d like to look into this further for you.You will see we have sent you a request for more identifiable information via Trustpilot as we are unable to locate you on our database using the details provided within this review.If you wouldn't mind getting back to us, it will allow us to locate your records so we can help make sure any queries are rectified for you.The Ascend Team
1/5
TrustpilotJust giving 1 star as there is no option for zero
Note: Giving one star as there is no option for zero.
1/5
TrustpilotThis company are either stupid or lazy.
Our wall fell down 2 months ago in a storm. They sent someone out who propped our wheelie bin next to it and now claim its fixed because the bin is holding it up. The wall is a danger to us the tenants and the public walking passed the wall. Avoid this company at all cost.
1/5
TrustpilotVERY misleading photos online
VERY misleading photos online. Showing images of a completely different house which does not reflect actual condition. Property misdescriptions act ! Avoid
5/5
TrustpilotPleasant experience
Your team always answered my inquiries in a timely manner and provided me with all the information to make an informed decision. I am very impressed with your attention to detail and patience.
This is great to read, thanks for taking the time to review your experience with us!
5/5
TrustpilotI’m always up to date with all the info…
I’m always up to date with all the info I need- regular emails and easy online access.If I need personal contact -Mark will always be available to speak with us.
Thank you Richard!
1/5
TrustpilotIncompetent staff
Incompetent staff! From them allowing any one to rent to zero safeguarding of residents. This company will pass you around to other staff so they don't have to deal with anything. Shoddy and zero help. Go with somewhere else.
5/5
TrustpilotAscend have clearly reached new heights…
Ascend have clearly reached new heights from my perspective, going out of their way to help me resolve property challenges, including one on a propert they do not directly manage.
Thanks a lot for leaving us a review and rating us 5 stars, we're glad we could help!
4/5
TrustpilotBetter and Prompt Service
Of late the service is much more satisfactory. When before we didn’t know who is our point of contact now the replies and responses have been more prompt.
Thank you, Revina!
5/5
GoogleI have recently begun a tenancy with Rent Smart, Claire from the lettings department was extremely helpful in organising everything prior to my move in and was always expectionaly freindly and polite. Adam who showed me around the house and completed my move in was always lovely, polite and thorough. Would always recommend.
Thank you Lydia.
5/5
TrustpilotThe team at Ascend have long looked…
The team at Ascend have long looked after my rental; Mark specifically is great - solution orientated, proactive and focussed - a genuine pleasure to work with!
Thank you Rob!
4/5
TrustpilotConsistent Representative
I appreciate having had the same representative over the years as she now knows the properties well and has generally been very helpful (Lora Barker).
Thank you for this great review!
1/5
GoogleGot my contact number wrong twice, never checked it. Never showed up for the viewing twice and spoke to me with a bad attitude on the phone blaming me for not replying until they realised they was in the wrong, never known an estate agents to be so rude and unhelpful.
Dear Megan, I looked into this for you. I can see you were booked in for a viewing with us, and unfortunately your phone number was taken incorrectly by one number, which caused complications confirming the appointment. We have a policy to confirm appointments before we set off. On this occasion this was a genuine administration error. I can see from the log that once we had your correct number we called you to apologise for taking your phone number down incorrectly and rearranged the viewing for you.
5/5
TrustpilotThank you
Thank youOliviaVery friendly professional and helpful She supported us from the beginning to the end Thank you so much from me and my wife Kind regards
Thanks for leaving us a great review, we will be sure to pass on your kind comments to Olivia!
4/5
TrustpilotThe flat is very nice and cosy
The flat is very nice and cosy. The Agency, specially Louise, was always very quick in responding to my queries and problems.
Thanks for leaving us a review, we're glad you love the property and the service from Louise!
1/5
GoogleDo not rent with these! Absolutely shocking just how much they don't help you. Even when getting the council involved they only reply to them. Ignoring tenants leaving me with no cooker no fire door rising damp on an internal wall for months. Money grabbing and their attitude towards you is disgusting. Avoid!
1/5
TrustpilotTerrible
It's a terrible experience to rent a house at Ascend. Olivia Sutton does not know anything about renting and did not listen to/read what we are talking about carefully. She keeps wasting our time!!! And her attitude makes me sick even though she knows nothing about the property requirement or the next steps of my rental.
1/5
GoogleAwful landlord, rent put up even after problems with property that wern't ever resolved were left, damp, faulty electrics, leaks ect... once moved out all issues fixed and old things replaced but yet rent now dropped to original price on their website????
Dear 'Pro Beatboxer19' we take all reviews seriously so thank you for taking the time to comment. As you have not provided your name or any details, we have undertaken a thorough search on all Our managed properties advertised over the past 12 months and unfortunately cannot find one property that has been advertised for less than the last tenancy agreement, nor any matching your reported maintenance. Rent Smart UK LTD are a lettings and management agent and not a landlord, so maybe you are a tenant from a ‘Let Only’ property or have mixed us up with a different agent? Please feel free to contact us anytime so we can help you, by calling 01282 683 400. Thank you.
1/5
GoogleI have been trying to speak so someone about an advertised property to let, letting option says voicebox is full, management option can leave a message but no return call, this has been ongoing for several days, emails have not been responded to either, this is disgusting customer service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Ascend hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Padiham.
