Every review we hold for the Padiham office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotGreat customer service.
Ascend manage a couple of properties for me. It takes 100 percent of the hassle out of managing on a day-to-day basis and with re-letting etc. Lora provides an exceptional service, always keeping me informed at every step and coming back to me very quickly when requested. This level of customer service is getting harder to find in this day and age. Well done Ascend and Lora and thank you.
Andrew · 5 July 2023
Agent replied · 12 June 2024
Hi Andrew, Thanks a lot for leaving us this review - we're delighted you're happy with our property management service and we have passed on your kind words to Lora too!
★★★★★ 5/5
TrustpilotGreat home inspection.
Olivia · 23 February 2026
Agent replied · 5 June 2026
Thank you for taking the time to leave a review.
We’re really pleased to hear that you had a positive experience during your recent home inspection. It’s great to know that Sean arrived on time and carried out the visit in a professional and respectful manner.
We’ll be sure to pass your kind feedback on to him. Thanks again for sharing your experience.
★★★★★ 1/5
TrustpilotUtter negligence
Avoid this company at all costs I have had a similar experience to most people who rent from Ascend.Throughout my 1 year tenancy black mould grew all over the wall in our kitchen. We informed ascend about this in August (1 month in to our tenancy) and they ignored us. Throughout the course of the year it got worse and they continued to ignore us and then a few weeks before we moved out they finally came round and painted over it. So if you live in 601 West Africa House prepare to have mould growing in your kitchen as they didn’t deal with the issue properly. The whole of the building is also in a horrendous condition. Windows are smashed with broken glass on the floors, the wallpapers were ripped off and left on the stair way which is a major safety hazard.The lifts were broken for almost of the entirety of the year of our tenancy, including when we moved in and out. When the lifts were working there was human faeces and urine in them. They then decided to not only keep the entire deposit of £1060 but deduct a further £230 from us for:- ‘flaky paint’ on the DAMP MOULDY wall that they painted over- broken and stained chairs in the kitchen were in fact broken and stained when we moved in. We kept the chairs in the hallway and bought over own because the ones ascend provided were so disgusting. - ‘debris’ aka FLUFF left on the mattress - broken blinds again which were broken and covered in stains when we moved in.The general customer service from ascend was shocking with emails going completely ignored and property managers constantly being ‘out of office’. Avoid Ascend.
Molly · 30 September 2024
★★★★★ 5/5
TrustpilotMy housing agent Rebecca was fantastic…
My housing agent Rebecca was fantastic in helping me get a house. Fast replies and thorough details made the process very smooth
Guest · 26 June 2023
Agent replied · 12 June 2024
Thanks very much for the great review and kind words about Rebecca, we will be sure to pass this onto her!
★★★★★ 5/5
GoogleUpon moving into our house my partner and I were immediately met by neighbours telling us awful things about the letting agency and how everyone left after 6 months due to this, almost six months into our tenancy and we have no intention of leaving. The information we were given couldn't be further from the truth, anytime we have had to call the agency they have been nothing but helpful and reassuring! Any work that has needed to be done has been done promptly. I now recommend this agency to anyone looking to rent.
Lauren · 13 June 2022
Agent replied · 12 June 2024
Thank you Lauren for your kind review, and thank you for being great tenants. We will always be here if you need us.
★★★★★ 1/5
TrustpilotThis agency has taken over my property…
This agency has taken over my property following previous agency selling.I have had problems after problem. Not only have they failed to manage my property but they have lied about completing inspections. I got my property back today and there is thousands of pounds worth of damage. Not flagged on inspections and no way of making contact with them as they never answer the phone. Carpets threadbare from cats scratching, mould and damp and grime in every room. Smashed wardrobe doors. Cat urine soaked carpets. Garden overgrown and will need substantial work. Broken doors, missing plug socket covers and light fittings. They couldn’t even manage to inspect the check out. Lied about so many things - avoid these people at all costs
Nicky · 2 June 2022
Agent replied · 12 June 2024
Hello Nicky, Thank you for your review, albeit we’re very sorry to hear that you are not satisfied with the service you have received. For reference, your tenants were moved into the property via a different managing agent 6 years ago, which was later acquired by Ascend. The presence of a pet cat was known to you already as you had provided permission for the tenants to have this.It is regrettable the condition of the property when it was returned to you, but taking into consideration there is no record of there ever being any redecoration or replacement carpets/flooring over the last 10 years, this does provide some more context. Understandably there is an expectation for a certain amount of decorating and/or replacement flooring to be required where a property has had multiple occupants over such a period, this is unfortunately not a charge you can offset to the tenant as it would fall under landlord responsibility.We had obtained a quote for the works required in 2020 but with you having rejected this, no works were completed. The marks to décor around the windows were correctly noted when the tenant moved in, and notably the condition of the wooden windows had been raised several times to you during the tenancy. A full checkout inspection was completed following the tenants vacating, and the report was provided to both you and the tenants.We have advised the tenants of the items they are responsible for inclusive of any cleaning and damages, however as is your right, you have chosen to complete the works yourself. You may also find it useful to know that when there is a dispute over the deposit deductions or charges, the deposit scheme do offer a free adjudication service to assess the property condition at the checkout, the case officer will then impartially arbitrate on which costs the tenants should be responsible for.
★★★★★ 5/5
TrustpilotMark Lewin is fantastic!
Mark Lewin is fantastic! He looked after the management incredibly well and we would highly recommend this firm. Thank you Mark!
Adele · 26 June 2023
Agent replied · 12 June 2024
Hi Adele, Thanks for leaving us a review. It's great to see you're happy with our services and your Portfolio Manager, Mark! The Ascend Team
★★★★★ 5/5
TrustpilotHighly recommended
Highly recommended. Natalie is lovely, nothing is to much trouble . Queries handled quickly and as far as able , resolved.
Donna · 20 June 2023
Agent replied · 12 June 2024
Hi Donna, Thank you for taking the time to leave us some feedback, and it's great to read you're happy with our service. We'll be sure to pass on your comments to Natalie too!
★★★★★ 1/5
TrustpilotThis company does not awnser their…
This company does not awnser their calls or follow up on enquiries submitted directly through their website or third parties. If you can’t simply follow enquiries you shouldn’t be trading. Not to mention you have a duty to your investors and landlords to do so. Shameful.
Celine · 2 November 2025
★★★★★ 1/5
TrustpilotTerrible experience
I strongly recommend the renters to avoid them. I was their tenant and delivered the property in excellent condition. I had £950 as deposit but they claimed £2000 and even threatened me for legal action. They have professional team who know how to claim. A friendly alert to new renters. Please avoid them. Please read other reviews for deposit claims to notice what I mean.
Ali · 16 September 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review. However, we are disappointed to read that your experience has not been positive and we’d like to look into this further for you.You will see we have sent you a request for more identifiable information via Trustpilot as we are unable to locate you on our database using the details provided within this review. If you wouldn't mind getting back to us, it will allow us to locate your records so we can help make sure any queries are rectified for you.The Ascend Team
★★★★★ 4/5
TrustpilotGood service at Ascend Properties!
Our building manager Aleaya is very responsive and will endeavour to ensure any problems are resolved as soon as possible.
Hannah · 25 June 2023
Agent replied · 12 June 2024
Thanks so much, Hannah!
★★★★★ 1/5
TrustpilotThey don't give any attention at all…
They don't give any attention at all after you paid the deposit, all the enquiry were ignored and proceed extremely slow.
Jacky · 23 May 2026
★★★★★ 1/5
TrustpilotNever rent with ascend
Never rent with ascend, theyre severely understaffed. Any claims or queries will take months for them to actually get done, got one time the electric radiators broken during winter and had to get my own technician to have a look after 6 weeks of not responding. Everything will be blamed on the tenant when a checkout report is due and will take ages for them to issue it just to realize that they're falsely claiming expenses against the tenantwhen the property was left better than when moving in. Management are scammers
Clive · 19 August 2024
★★★★★ 1/5
TrustpilotDon't rent with Ascend!!
I don't know who wrote all these positive reviews by my experience has been very different. I would say that they are the most deceitful, untrustworthy bunch of rogues I have ever had the misfortune to deal with. Forget getting a deposit back as they will make up any reason to keep it. Rarely fix anything, close cases without anyone visiting the property and then charge you for work they didn't complete when you leave. They also think it's OK to increase your rent, not tell you about it and then say your behind on rent!!! Don't trust them and don't rent through them! Ever!!!!
Howsam · 17 August 2024
★★★★★ 5/5
TrustpilotExcellent Service
Mark Lewin has managed my property for over four years. From the outset, the service received from him and his team has always been excellent. As I am based away from the UK, it gives me great assurance that my property is well looked after and that if any issues come up are dealt with efficiently and promptly. I thoroughly recommend the services of Ascend. Thank you.
R.Burrows · 26 June 2023
Agent replied · 12 June 2024
This is such a great read, thank you so much for taking the time to leave us this review! We will also be sure to pass on your lovely comments to Mark and the team.
★★★★★ 5/5
TrustpilotThere when you need them
There when you need them , but not in your face when you don’t. Excellent service from start to finish
Brett · 21 May 2026
★★★★★ 5/5
TrustpilotRebecca was very helpful in arranging a…
Rebecca was very helpful in arranging a viewing for an apartment and for assisting me with the application.
Alyafai · 29 June 2023
Agent replied · 12 June 2024
Thanks for your kind words, we're delighted Rebecca was able to assist you with the whole process!
★★★★★ 5/5
GoogleFantastic team of dedicated people who have been amazing from point of interest in the property I rent, not really spoke to any fellas there😊 so, Big Thank you Ladies, you're all amazing x …
Dave · 13 June 2021
Agent replied · 12 June 2024
Thank you Dave
★★★★★ 5/5
TrustpilotRebecca Evans was fab
Rebecca Evans was fab. Responded really quickly and secured the property we were looking at. Fully recommend.
Katie · 11 July 2023
Agent replied · 12 June 2024
Thanks so much Katie, we have passed on your comments to Rebecca too!
★★★★★ 5/5
TrustpilotThank you Adam!
Super professional service from Adam Fairhurst. He’s been an absolute star all throughout the process and was always happy to help - Thank you very much Adam!
Hoi · 20 March 2026
★★★★★ 1/5
TrustpilotDishonest.
I went to view a property with intent on moving in, property was a new build and was perfect. After filling in all the forms emailed to me I was asked for a holding deposit. I know I have a ccj and asked if this would affect me, the person I was speaking to (cannot remember her name) told me I’d be ok if I had a guarantor which I had. I received an email to say that the property was mine, followed by a phone call to say because I had a ccj they couldn’t let to me and I lost the £125 holding fee. They knew this in the beginning but still took my money. Very dishonest.
Melanie · 27 June 2024
★★★★★ 1/5
TrustpilotIAVOID Ascend as they will try steal your deposit!
I would AVOID Ascend as they will try and steal your deposit!!
Will · 3 October 2025
Agent replied · 25 December 2025
Hi Will,
We’re really sorry to hear that your experience with Ascend Living wasn’t up to our usual high standards.
Please be assured that it is industry standard for your deposit to be held with a Government approved protection scheme throughout the duration of the tenancy which in this case is the Tenancy Deposit Scheme (TDS). This ensures that not only are the funds protected by an independent body, but equally that all vacating tenants have the same right to escalate any deposit dispute for impartial arbitration should this be required to reach a mutual agreement on fair apportionment.
When proposing deductions from a security deposit this is carefully considered by reviewing the findings from the check-out report against the original condition documented within then inventory from the commencement of the tenancy. Any works that are required to make ready the property for market are categorised into either tenant damage, or landlord liability based on industry recognised fair wear and tear parameters which are calculated using the TDS’ own calculator for consistency.
As we understand it positively you have since spoken again with Kit and the deposit has now been settled with both parties coming to an agreed apportionment without the need for escalation. We are pleased that we could reach an amicable resolution on this case and thank you for your continued patience, now all that is outstanding is for the deposit release process to be actioned by TDS.
Once again, we’d like to apologise for your experience. If you have any further questions or need any additional support, please don’t hesitate to get in touch.
-The Ascend Living Team
★★★★★ 5/5
TrustpilotEmma Charlton is absolutely fantastic
Emma Charlton is absolutely fantastic to talk to, recommend Dealing with her if you get the choice!
Kris · 10 March 2023
Agent replied · 12 June 2024
Thank you very much for your great review and kind words, we will be sure to pass this onto Emma!
★★★★★ 5/5
TrustpilotCannot fault anything!!
Olivia and Christine have both been amazing and so helpful, the process has been made so easy and stress free! We havent moved into the property yet, but all the front end admin stuff and booking viewings/applications etc has been spot on!!!
Chloe · 25 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
