Countryside Homes Home Counties South Paddock Wood reviews

★★★★★ 1/5

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Earthworm Developers

Earthworm Developers, We have been waiting for the property since more than 18 month after the reservation and our completion date has changed for 9 times. we have just requested to hand over properties one week before of completion date, with almost two months spare to finish. They have came up with same answer no. We have to compromise with their rules but they never understand our rents and other extra costs.My sincere advise, think before you buy as they will give you many surprises on completion dates. Not sure how the property will be after these long waits, if their are any defects then it's really not worth going with countryside. Will keep you posted after getting the keys.

Raj · 15 January 2021

★★★★★ 1/5

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Countrysides after sales care...

Countrysides after sales care is appalling we have purchased a property a little over a year ago here are the issues we have had since purchase and having discussed with other residents on our community facebook group it is evident that we are not alone in this.Front door not locking/unlocking 6 occurrence No loft hatch installed still not resolved Damaged kitchen units took a year to resolve Leaks from bathroom through the ceiling into the front room twice this has happenedFront door threshold not correctly installed (twisted)Damaged skirting boards fixed by filling them in with fillerPaint on carpets when moved inPoor landscaping (sections of dead grass due to incorrect installation of pathways) and breeze blocks coming through the turf still failed to correct Whilst some issues are minor everyone of the above has been a battle to get resolved as no body replies to emails and ignore you in the hope that the problem will simply go away. When spending hundreds of thousands of pounds you would expect the service levels to be much higher than this I can safely say that I would never reccomend this developer or use them under any circumstances which is a shame as the residents within the community are generally lovely and the development has the potential to be great if they listened to their residents.Edit: having responded to countryside my issue is still yet to be resolved this includes a roof leak now which in their words constitutes an emergency but almost a week later still no roofer has turned up or even been in contact to arrange an appointment So unfortunately I won't be uplifting this review as they continue to dissappoint and make customers feel unimportantEdit: 12/01/21 having started the process of rectifying the roof leak on the 27/10/20 it is still not resolved and countryside have yet to arrange a date to sort the issue out or return my calls or emails

Daniel · 12 January 2021

★★★★★ 1/5

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Poor Customer Service & Aftercare

I have been living in a countryside property for a year now and the first 6 months we received amazing aftercare and customer service. Unfortunately since then we have not and I have been waiting 6 months for some chipped taps to be replaced. The taps were originally chipped by a plumber they sent in to adjust the temperature as there was no hot water coming out. We have had multiple visits for the very same issue, not sure why and each time they took photos of the chips. We then had a fault with our front door. This was again inspected at least twice, which would be fine, however, it is now 3 months and the lock has still not been fixed. If it was an internal door I wouldn't mind but it is our front door. We have raised this multiple times with the customer service team and all we get in response is "we will get back to you" and they never do. It is now a month since I had a response from the customer service team, even after chasing on the 19th December for a response. We understand situations a different due to Covid and we allowed some time for the Xmas break, but this is now unacceptable. The inspection by the manufacturer took place in early November I believe and he said, "Yep faulty door and frame both need replacing". I'm not sure why we are 2 months on and nothing has been done about it. We also have a garage which floods when it rains, they provided a rubber seal at the bottom, but it still floods. According to their site team that's what happens with garages. We understand there might be a little flood water when it rains but the water goes up both sides of the garage to half the length of the garage. Which surely isn't right. It doesn't happen to our neighbours. It feels very much like they get you in, look after you in the short term and then move onto the next phase of the build and forget about you. I didn't want to leave a negative review, however, I have had zero response for a month. No one is answering their phones so i feel i had no choice and hopefully this will spark a response.

Sam · 8 January 2021

★★★★★ 1/5

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I just visited countryside properties…

I just visited countryside properties at Stonefield Edge today Receptionist was very rude did not ask us any questions about what we thought about the property or anything else

Jaspal · 12 August 2021

★★★★★ 1/5

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These mugs

These mugs. Disgraceful, we purchased our first property with them (as you can imagine first property is so exciting) in December 2023, seriously since we’ve moved in I have experienced nothing but problems and I mean that. The site manager, texted me every single to BUGGING me to do this NHBC SHI*E survey, and when I say every day I really mean it. Every single day. So I eventually give in and did it, after I did it… he honestly had ghosted me. No snags done yet, after moving in in our home I found 4 MASSIVE HOLES in our walls behind our radiators. Honestly, how can people look at them holes and think yeah they won’t notice them? If I could show you a photo I would, I am wounded. I can’t believe there are people in the world who would look at that and think yep f the people who buy this house. My head hurts, my heart hurts and I really mean it I genuinely feel so gutted, so much for the excitement for our first home. 😔 thanks and I really hope if you read this to think twice about buying with countryside and also think about us, I am close to giving up if I’m being honest in life. Goodbye.

Consumer · 21 April 2024

★★★★★ 5/5

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New year, new home💞

We completed our purchase today! We can't wait to move into our new home, nothing has been to much for countryside! Theyre always on the other end of the phone to solve anything you need! Especially billie in progression!! Hats off to her listening to my constant nagging and ranting phone calls every single day🤣 - every time ive had a problem with getting in touch with my solicitors she will be straight on their case getting the answers or getting them to ring me back! We met the site manager yesterday when we went to view the house, he seemed more than happy to help whenever neeeded! Again i feel like nothing is to much for countryside and theyre always willing to helpVicky and penny have been massively helpful too! From helping to pick colours to giving helpful advise whenever neededCant wait to finally get into our new family home xx

Annemarie · 18 December 2020

★★★★★ 1/5

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AVOID, ACOID, AVOID

All the negative reviews are so true. Do not buy a property from this company, they lie to you, with the worst customer service ever. There sites have many problems, pipe blockages etc and they do not want to know or deal with the problem. The minute you purchase the property they are no longer interested. Avoid them like the plague they are that bad

Lee · 23 December 2024

★★★★★ 5/5

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First time buyer - would recommend!

Just bought through Countryside as a first time buyer and had a really positive experience. The Sales team were wonderful as was everyone else. Special shout outs to Julia, Cora & Freya. Always fast to respond, knowledgeable and very likable which is important! When I moved in there were even some new home gifts from the team which was such a lovely touch. Can't think of anything that went poorly; each step was clear and we'll communicated and even with the challenges of covid I completed 6weeks ahead of schedule and in in time for Christmas!

Adrian · 11 December 2020

★★★★★ 1/5

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Shoddy builders and animal abusers house is awful garden…

Shoddy builders house is awful garden has no drainage and has been constantly flooded the year we've been here countryside refusing responsibility. Stair case has cracked away from the wall all the way up, outside walls have a clear curve in the brickwork rather than being a straight line as you'd expect. House layout design is poor! And just to add the builders are vile both me and a neighbour have had massive vet bills due to builders booting our cats in the back with their heavy boots resulting in broken hips. Again refuse to accept responsibility absolute set of clowns working on these sites!

Olivia · 16 April 2024

★★★★★ 5/5

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Countryside Properties- Abbotsfield St. Helens✨

We began our journey in June 2020 by going for a look around the Abbotsfield development site in St. Helens, in the hopes of securing a property with shared ownership. After a 5 minute enquiry, Lisa Bryan from the sales team encouraged us to take advantage of the help to buy scheme and the incentives Countryside had to offer, so we could completely own our own home! That same day we were contacted by Niki Lamens from Fidenti (mortgage broker) who handled the mortgage from start to finish. I can’t recommend Countryside enough. We were also lucky enough to get to choose our interior finishing touches as we reserved before the building commenced. Being a first time buyer, I was so anxious throughout! But one phone call to Lisa Bryan or Angela Knight and they put my mind at ease right away. They always had a ‘if it matters to you, it matters to me’ kind of attitude, no matter how big or small my concerns were. They are just amazing at what they do! Thank you ♥️ Anyway.. WE ARE IN!! Our home is beautiful. Thank you very much Team Countryside x x x

Kylie · 28 November 2020

★★★★★ 5/5

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first home buyer

As a first home buyer, my experience with Countryside has been nothing but fantastic and this is entirely down to Annabel and Sian at the Dutton Fields site. Right from the outset they were welcoming, helpful and most importantly ensured all my questions were answered. Despite challenges that arose, they were understanding the whole way through. The house itself is exactly what I wanted and I can’t wait to settle in and make it my own. I cannot thank the Countryside team enough.

Mel · 28 November 2020

★★★★★ 5/5

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Smooth purchase from Countryside

As a first-time buyer, I was somewhat apprehensive about buying a new-build home having heard horror stories about exploitative leaseholds and low quality materials.But I'm very happy to say that I have had no issues with my home so far (except for some minor snags). The quality of the home is above what I expected, and all the basics came included with the house plus some nice extras (flooring, solar panels, patio paving, even a wooden shed).I'm also very grateful to Sharn and Louise in particular who made the process a smooth one, despite the year's events. Many thanks to the team at Countryside!

Tom · 27 November 2020

★★★★★ 1/5

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Worst customer service you could ever experience

Countless issues with customer services, people leaving all the time without handing over any previous issues, have been highlighting snags but they get overlooked, no sense of urgency whatsoever....have not one good thing to say about my experience with Countryside. Filed formal complaints with little impact...have absolutely no faith in things getting sorted....The amount of stress caused is unreal!If customer services wants to get in touch, it's Plot 93 at Eaton Fields.

Bogdan · 3 May 2022

★★★★★ 5/5

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New build

Countryside properties have made our move and home to an exceptional standard , the quality of the build along with the after care is above and beyond . I have bought numerous new properties before but nothing has come close to my new build . The girls in the office along with the site managers have gone out of their way to make sure we are happy , from picking our plot to any little snags . Nothing has been any trouble and are their on site if we need them . As they say you get what you pay for, everything is quality and we are so happy we made the move to Duttonfields .

Sarah · 21 November 2020

★★★★★ 5/5

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Marco Chan

Lisa and Penny were provided the excellence service. Also, they were helped me to solved all my questions and made the sales process smoothly. My family really appreciated.

Marco · 21 September 2021

★★★★★ 1/5

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Radio Noise Nuisance on Coutryside Building Site…

If you live near to Countryside building site or there is one due near you have my deepest sympathy. They have a policy on site of radio usage with no noise level restrictions. They volume is causing misery and when you complain they do nothing to stop this. The Head Office contact was rude and dismissive. Please take our advice and contact the CEO office. We have been living with this for eight weeks now and the site is likely to be under construction for some time. They are not responsible and have total disregard for existing residents.

J · 13 November 2020

★★★★★ 1/5

Trustpilot

Overpriced. Awful quality. Countless issues.

Overpriced, awful quality. Countless issues. So disappointing for the amount we pay. Builders have their heads in the clouds, most probably don’t realise they’re building people’s homes. Heard one story that one developments gas engineer didn’t have a license and a house had a gas leak. I’ve had over 10 plumbing issues with my property. Had a severe water leak 4 weeks after moving in where all the ground floor laminate needed replacing along with kitchen units. Issues with the showers, both toilets. Kitchen tap burst causing yet more water damage yet managers of the building site will come to your property say it’s just “teething issues” and they put “a lot of thought and effort” in to building the properties when realistically, they won’t care as long as you’re signing on that line to hand over a crazy amount of money. Then I guarantee countryside customer service will respond with the same response to everyone else. They’ve got it good though, they look so professional on paper, but trust me, when you’ve lived in one of their properties, you’ll understand it’s not as good as it should be. By any stretch of the imagination. Do your research. I wish I had.

Sam · 24 October 2020

★★★★★ 5/5

Trustpilot

Plain Sailing

This was a very enjoyable experience, the staff in the sales office were really accommodating and knowledgeable, the sales process ran smooth and we are really pleased with our purchase. Yes there are a few snags, but nothing major, the fit and finish is spot on, and would happily recommend. Annabel in the sales office kept us informed at every stage of the purchase process and remains supportive even now that we have moved in.

Mark · 5 November 2021

★★★★★ 5/5

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Five star service, highly recommended.

Just wanted to say what an amazing experience it was dealing with Penny and Vicky at the Coppenhall site in Crewe. Out of the several other builders I have visited over the past few months Penny in particular made Countryside stand out by far as the best experience visiting the site. The first class service also carried through to the options and run down process carried out by Vicky. A perfect balance of attentiveness but also giving you the space and time needed to make important decisions. The pair were professional, knowledgeable and understanding throughout. Can’t thank them enough. Even with the recent COVID pandemic it was completely stress free.

Tomas · 17 October 2020

★★★★★ 5/5

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Excellent Sales Staff Service

Rhodri, Gavin and Stuart have been brilliant members of the Countryside sales team. They helped advise us about when to put our property on the market and gave us regular updates about the plots we were interested in. When we were ready to reserve, they made the process simple and helped keep us informed on the build progress during lockdown and beyond. We had problems with our solicitors, but the three of them helped us at each turn, chasing people and keeping us in the loop. They've been a pleasure to work with.

Millie · 16 September 2020

★★★★★ 5/5

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The Fantastic Dutton Fields Sales Team

Annabel and Sian have been fantastic at the Countryside Dutton Fields site in North Wales. They go out of their way to be available and during a pandemic reassured me and was honest every step of the way. Unfortunately due to COVID I had complications in obtaining a mortgage offer like a lot of people but they went above and beyond in helping me to secure my dream home. I’d highly recommend anyone to visit this site as it’s A+ customer service, as well as beautiful properties!

Gemma · 15 September 2020

★★★★★ 5/5

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Plot 86. Hollystone Bank

My sales consultant was Justine Eusebio and there isn't enough words to explain how amazing, charming and helpful she has been though out the whole experience of buying a house. This was mine and my boyfriends 1st house and we didn't understand a lot of the paperwork or the process and she didn't just explain it to us she made sure we understood it in simpler terms without making us feel dumb. Couldn't thank her enough for what she did for us.

Lawren · 31 August 2020

★★★★★ 1/5

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Countryside - such a disappointment!

Total disappointment. I live in a house built by Countryside Properties. Currently Countryside is progressing with a final phase of the same development on the back of my house. They've built an electrical substation 1m behind my fence in a straight line with my windows.To make it worse, they raised the ground floor level underneath the substation for more than 2m!!!! (higher than my fence) & on the top of it positioned almost 3m high & 4m wide substation house, creating approx. 5.2 high & 4m wide monstrosity!!!This has obviously got a huge impact on the value of my house, the aesthetic of the surroundings & the standard of my family life.Countryside have made series of mistakes linked with the substation location and are refusing to relocate it due to cheapness & their convenience. Myself - as local resident & furthermore, the owner of the house which Countryside built on their previous phase - wasn't completely taken into consideration during planning the final phase of the Development. Developer ignored me, knowing that it will be myself & my household suffering the consequences of their actions.I have been advised by local estate agents that the value of the house, with such a monstrosity on the back of it, dropped easily for around 30-35% (possibly more) and even though I can consider my house as almost unsaleable.... while I have paid the full market price (mortgage for 20 years!!)...My emails are constantly ignored...

Paul · 26 August 2020

★★★★★ 5/5

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Abbotsfield St Helens

Abbotsfield St Helens. My partner and I looked at a few developments around Warrington and where very unimpressed with what was on offer and the prices being asked. Abbotsfield looks to be being completed to a high standard and features some of countrysides gorgeous home designs.Lisa B has been excellent and we are extremely excited to move into our property. Some reviews here mention snags not being done right away, this is often on purpose so that the house can settle. I'd hope to have our snag list fully resolved within the first 2 years, excluding urgent matters, which should be seen to ASAP. Will update the review when we move in and will continue to do so over the next couple of years.

BENJAMIN · 25 August 2020