Countryside Homes Home Counties South Paddock Wood reviews

★★★★★ 1/5

Trustpilot

I am so fed up with this company

I am so fed up with this company. They were more than happy to take my money when I signed up for an off plan property but ever since we moved in it has been hands off entirely. My property has damp mould since 2017 which I ended up having to fix myself even though I raised it 6 weeks after moving in on the snagging list. Now I am trying to sell I am struggling to get any kind of response from these people. It took 11 WEEKS to get a management pack turned around. I now have an outstanding query that needs to be answered about fire safety and my mortgage offer expires in 3 days. It is now 5.30 so I assume I will only have 2 days to turn this around. I have sent email after email asking for this: to the exact email that you provide on these comments so you already have the info in the group@ccplc email address but it is still not being answered. My entire chain could fall apart at this stage. What can I do?

Alex · 13 May 2021

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service, poor build quality. I’ve had 4 leaks, a new ground floor concrete pad, multiple defects, been forced to contact the NHBC as Countryside wouldn’t rectify the issues (to which I was correct and the NHBC forced Countryside to comply) this in a property which is only three years old! I am still waiting for the final but major defect to be rectified which was notified 2 and a half years ago! No direct phone numbers provided for the people responsible to solve issues, so you can only ring / e-mailcustomers services (who only pass the message on) Please think twice when purchasing!

Paul · 12 May 2021

★★★★★ 1/5

Trustpilot

Absolute Nightmare...I do not recommend

Absolute nightmare. Purchased very expensive 'home' in 2017. 4 years later I'm still waiting for them to fix several serious issues. These include several water leaks, which have got mould growing on the walls. Unaligned patio and front doors which means a constant draft throughout the house and insects crawling through. Fire doors have been fitted which do not meet regulations. Showers not fixed to the wall properly. Constant knocking sound coming from under the floor when taps are turned on. And that's the taps that actually flow properly- at least 3 of the taps the water just drips out. Bedroom doors that cannot be closed because the door latch and plate do not line up. Boiler not properly installed which meant it was constantly on for 6 months. Seals in the bathrooms around shower tray not done properly meaning water damage on the ceiling of the floor below. Poor drainage meaning rain water flows directly out of overflow pipes. Weeping vents have been cemented over. Radiators have leaked causing damage to the walls. Bathroom towel rail has never worked. Water pressure keeps fluctuating. The list is endless. A professional inspection was done within the first month of purchase and that found over 120 faults. Unbelievable! Despite having several 'inspections' and contractors coming to fix the problems, nothing has been fixed. They are also unable to provide any reports from the contractors of the works they say have been done. Countryside continue to say they will complete ALL of the outstanding issues but I'm still waiting. I've had no choice but to escalate to NHBC to resolve. I can provide evidence of everything.

Am · 7 May 2021

★★★★★ 5/5

Trustpilot

Great experience from start to finish

We have now moved into Countryside's Rochester Riverside complex and could not be happier. As a starter flat for my partner and I, it has been a great way to get on the ladder and in such a perfect location. Nadia, and the fellow sales advisors were brilliant throughout answering all questions that arose and assisting wherever necessary. Once moved in, we provided further snagging for them which has always been resolved in a time-effective manner. We both could not be happier and could not recommend them enough!

Liam · 4 May 2021

★★★★★ 1/5

Trustpilot

Absolute Shambles - AVOID AT ALL COSTS!

Please watch the YouTube video below to see the state of the "finished" product which was handed over to us...(YouTube) /watch?v=m9QcWp-mrwAThe video speaks for itself and the house clearly wasn't ready for us to move in. We've been in the house for 4 weeks now and we are still unable to use the master bedroom. We still have outstanding snags and countryside seem to have lost interest in trying to resolve them.

Luke · 27 July 2022

★★★★★ 5/5

Trustpilot

Karen @ Siskin park Wynyard is…

Karen @ Siskin park Wynyard is absolutely fabulous ! Positive , professional and makes the process enjoyable. 10/10 Thank you 🙏

Mr · 21 November 2022

★★★★★ 1/5

Trustpilot

Poor Service for Premium Prices

Purchased a house in Bishops Stortford via Countryside and moved in December 2022.Initially a couple of snags which we raised were fixed i.e. missing door stops, chipped paint.However several others we're raised and addressed by the Countryside team, promised to be corrected and never fixed which I will explain below.Snowy and Icey weather in December 2022 means our front and back lawn has sunk in several places, which was promised to be fixed but still to this day isn't fixed - 16 months later.On top of this, our garden is running at a slope, our house is one foot higher than the lower part of our garden.Approx. 25% of our shrubs died in this weather and were never replaced, again we were also promised this.Poor pluming and drainage in guest room shower; plumbers have looked at this twice and the issue still occurs, water rises and the toilet in that room doesn't flush well. Often taken 2-3 flushes to flush some tissue paper.Floor; I don't know how many times I've mentioned the paint and glue splashes on the floor since we moved which has been promised to be cleaned on several occasions but still never actioned.On-top of this, the customer service team generally never respond to your emails, calls or voicemails.Overall, Very disappointed from this 5-star builder and I would not recommend them.

Anthony · 16 May 2024

★★★★★ 1/5

Trustpilot

Very rude behaviour from countryside…

Very rude behaviour from countryside staff especially at Chelmsford and they are targeting very specific people and provide appointments only to them and ignore the rest and close the door and doesn’t even have courtesy to speak to buyers when they walk in at Bealeau Chelmsford both Gate and Heath. If you think this is not true why not pop into their office and see for yourself and also email them and you won’t get a response.Companies like this should be fined as they rip off customers money and behave rude this way. Beware of this developer and double and triple check before committing to buy the property here. They are behaving very rude because there seems to be people showing interest in Beauleau and cherry picking who they want to provide the appointment.

Vin · 16 May 2024

★★★★★ 1/5

Trustpilot

Totally my fault to buy this

I moved in Countryside home in April 2022, which is 2 years ago.I'm frustrated with my unfinished front garden since 2 years ago I moved in. Upon moving in, it became apparent that the front landscaping remained unfinished, seemingly still a part of the construction site. Despite I requested and urged, they keep asking what the problem is. So, to my understanding, they regard the front garden should be leaving unfinished as normal.Later, I tried to do this by myself. Unfortunately, recent activity by the subcontractor, Lambe, has exacerbated the situation. Their work nearby resulted in further damage to my front garden, destroying all my shrubs. This isn't the first time I've reported such damage from construction activities. When they completed the road digging one day, they can dig it again in the second day, which shows no planning for their works.Most importantly, it drives me crazy, they kept digging the road in 2 years. It’s totally my fault to purchase a property from Countryside, totally not their fault.

Cherry · 15 May 2024

★★★★★ 5/5

Trustpilot

5 stars, excellent experience!

We bought a 3 bedroom townhouse at Beam Park, Rainham, originally reserving in August 2019 and completing in December 2020 and we cannot fault the entire Countryside team. The customer service team were amazing from start to finish. Steven Sparks in particular really went the extra mile for us to ensure that we were still able to purchase our home due to complications we were experiencing because of the covid situation. Richard, Lindsay and Yvette have all been brilliant and very helpful too. We were kept completely up to date throughout the build process, sent progress pictures and the team were happy to provide us with measurements when we weren't able to physically view the property prior to our viewing and moving in. This is our first new build house and we were expecting to have to deal with a lot of snags, but we have only had a few very minor issues, all of which have been dealt with straight away. The post completion team have been brilliant at responding to any query we have around snagging and have arranged for contractors to attend and fix immediately. We are incredibly happy with the standard and quality of our house build and would 100% recommend Countryside and buy with them again. We love our new home!

Jaime · 26 March 2021

★★★★★ 2/5

Trustpilot

We have had real issues with our new…

We have had real issues with our new build. The garden is constantly flooded and smells really bad. The grass is burnt and some mud is falling down the back of the garden into the back alley. We have called them and emailed them repeatedly from November until now( March) and they are not getting back to us. NCHA aren’t much help either, as they just keep saying they have logged the job and someone will get back to you at some point.

Anna · 24 March 2021

★★★★★ 1/5

Trustpilot

Nice property but heating is a total reap off

The property was finished with high quality and the service received is not the best.Heating system is totally reap off. The heating in the flat are being regulated to the minimum temperature therefore allowing occupants to heat the flat longer than expected and having to pay more on heating rather than having to heat the flat at a higher temperature for a shorter period of time. I have complained and a member of staff also came to check the heating and also confirmed that the temperature was way too low and the heaters are not hot even after 3 hours of having them on.I would never buy or advise anyone I know to buy off Countryside as we are being treated like we in a Council Housing where everything is regulated and you have no control over your heating all in the name of making more money.

Oladipupo · 23 March 2021

★★★★★ 5/5

Trustpilot

I am an overseas buyer and this was my…

I am an overseas buyer and this was my first time to purchase property. The entire process was smooth and the staff are so patient to address all sorts of questions. The information provided by your team is useful and the responses is unexpectedly quick.For one thing that I am really appreciated is the update that given from your team. This is very crucial to me since it gives me assurances and confidence on what I am buying and what to be expected in the next couple weeks.

Matthew · 22 March 2021

★★★★★ 1/5

Trustpilot

Your house will be nothing like the show house standards.

Whilst enquiring and buying our new countryside properties house we had no really issues at this stage but all our problems started once we completed and got the keys. The standard of the build is nothing like the show house, over all the staging list was over 150 issues. We have spent the last 9 months trying to resolve them. The problem is that you have to use their manchester help team to sort them out, the service from them is dreadful and they no longer take incoming calls and never respond to your emails. They dont care as they have you money and if you think your okay as u have nhbc warranty then ur mistaken. 9 months on and we are still waiting for building control to approve and sign off our house as their legal team lied to us st completion stage. We know it's not just us but the whole street all have problems and major ones too. Dont buy a countryside house.

Suzanne · 18 March 2021

★★★★★ 4/5

Trustpilot

Overall I’ve had a really positive…

Overall I’ve had a really positive experience with countryside. I dealt with the fresh wharf team - certainly great at sales as I was hooked from the first show room viewing! All staff have been really friendly and helpful. A few hiccups along the way and feeling a little dubious but it all turned out well in the end! Gemma especially has been lovely and so helpful, Shameka and Ed from the sales team too! Ed did a walk around video tour of the flat to send to me until I exchange which was hilarious and so good. Thanks all for a wonderful experience here’s hoping it all goes smoothly to exchange!

Alice · 17 March 2021

★★★★★ 5/5

Trustpilot

Ed the man!

Had an excellent experience with countryside properties from start to finish. Especially Ed, one of the sales consultants. He was so helpful from start to finish, constantly gave updates on the construction of the building, sorted out paperwork pretty much in 1-2 days of asking him, everything was pretty quick. Hopefully soon enough we will be moving into our new flat and making new memories. Thank you countryside for making it happen and a special thanks to Ed for making everything run so smoothly.

Yunus · 10 March 2021

★★★★★ 5/5

Trustpilot

Thank you

I would like to thank Ed who looks after Ashmere properties for Countryside. We have reserved are very first property/home it has been so easy to reserve and so easy to get hold of Ed, any questions I have had or queries, I have been able to get an answer start away! It has really been easy for us both to understand everything we need or have in our first home. Thank you Ed. So far so good!

Lauryn · 3 August 2021

★★★★★ 5/5

Trustpilot

City Fields, Wakefield.

Our experience so far with Countryside has been positive. We’ve had a few delays on our estimated completion time but with multiple lockdowns and isolation issues it was to be expected.We’ve been watching the development grow and are really impressed with the quality and finish of each property so far. We also managed to speak to a couple of the guys working on the site who were both really friendly and helpful.Rhodri and Gav have kept us well informed on the build progress and, most importantly, have been available to answer any questions or settle any nerves quickly. They’re both willing to go above and beyond to help us out and keep us as involved as possible every step of the way. They appreciate what a great journey it is for us to watch our new home being built and really make it feel like a special time for us!We are so happy with the house we have chosen and can’t wait to get moved in and start making it a home, a huge thanks to every person working hard at City Fields to make it happen.

Charley · 3 March 2021

★★★★★ 5/5

Trustpilot

Beautiful homes with very helpful staff

I can safely say my experience with the staff over at the Wilson Chase development area has made the house buying process completely stress free, pressure free and straight forward, which is in complete contrast compared to a number of my friends who have bought new/existing houses with other housing companies. The show homes I viewed were beautiful and the staff have been very prompt with responding to calls & emails, with regular updates on how the house development is coming along. All in all, I'm very happy with the service that has been provided so far :-)

Ste · 1 March 2021

★★★★★ 5/5

Trustpilot

City Fields, Wakefield

We have recently reserved a plot at City Fields, Wakefield. Gav and Rhodri have been amazing! We are first time buyers and don't know a lot about buying houses! They have both been very informative and spent time explaining all the details without confusing us and blowing our minds! We felt at ease with them both straight away and no question has been a stupid question. We have enjoyed the process so far and it has not been at all stressful with Gav and Rhodri both on hand!

Rachael · 20 February 2021

★★★★★ 5/5

Trustpilot

First time dream flat

I am going through the purchase of my first home at Rochester Riverside and brilliant experience so far. Nadia and Lauren in particular and the rest of the team have been great from the start, keeping in contact, answering all my first time buyer questions, and keeping completely updated on progress of the build .. I know precisely when the sockets went in! It had taken so long so save and find .. I'm looking forward to moving in!

Dave · 8 May 2021

★★★★★ 5/5

Trustpilot

Happy 1st time buyers.

Me and my partner was first time buyers purchasing from wards keeps. The sales team, from day 1 even before we reserved was very professional and polite. We completed our full reservation in March 2020 (right before the 1st lockdown) and we completed in January 2021. This to us was a longtime but was in no way countrysides fault as due to covid-19. All throughout the waiting period we was kept well informed by the sales team and in the end, it was worth it. The house was finished to a high standard and we couldn’t be happier with it, of course we have had minor snags but there’s are being dealt with in a timely manner working with the current covid-19 restrictions. I’m confident all my snags/issues will be sorted. Overall countryside is a great company, that employees a great friendly team to support buyers. The houses speak for them self! They are beautiful.

Robert · 14 February 2021

★★★★★ 5/5

Trustpilot

Annabel has been amazing every step of…

Annabel has been amazing every step of the way. What ever we have needed she has delivered every time. Countryside are a very pleasant company to deal with.

Gus · 20 November 2021

★★★★★ 5/5

Trustpilot

Manor Woods - Kirkbymoorside

Me and my wife are in the process of buying our first house at a Countryside property, and we couldn't be happier.The support we have had from Sam and Adam and the whole team has been amazing, always available and happy to answer any questions to make the process as smooth as possible.Providing us with constant updates on the process and status of the build and making sure we are in the loop.We can't wait to make the move now, and we can't get thank the team enough for all they have done.Thank you!

Ash · 1 February 2021