Jackson-Stops Oxted reviews

★★★★★ 5/5

Trustpilot

The big move!

This was my first time moving out from home so it was a momentous occasion for all involved. Our estate agent, Jon Sowton, was excellent and made sure everything ran smoothly and has kept in regular contact since to make sure we are ok. Everyone that myself or my mate have been in contact with at Jackson-Stops has been really helpful and professional. I would recommend this company to anyone looking to rent or buy properties in the South-West of London. Jolly good show!

Jimmy · 31 January 2018

★★★★★ 1/5

Trustpilot

Extremely rude and unproffessional

My flat mate and I recently booked second viewings on two rental properties with Jackson-Stops & Staff. The first was booked for 12pm and the second for 12.30. Whilst on route we got stuck in traffic and I immediately called the office to tell them we would be around 10 minutes late. A few minutes later I was called by Liz (a Saturday assistant) who was due to be showing us around. She was extremely rude despite me apologising for the delay. I suggested that if we were too late we could skip the first viewing and go straight to the second as this was the property which we preferred. Liz told me that she 'didn't understand my logic'. She also informed me that she was so cold that she simply couldn't wait outside so she had already gone in. We arrived at the property a few minutes later (around 12.10) and she said we could have an extremely quick look. The entire time she was talking about how she had other viewings to get to. We left and she then informed us that she had not brought her car or the keys for the second property so we would need to walk for 10 minutes back to the office - this was cutting in to our viewing times but she claimed that the fact that we were in a rush was entirely our fault! She suggested that we walk to the property whilst she drove, but I pointed out that this would clearly take even longer and she agreed to let us in the car. As my friend went to get in the front seat she told her to sit in the back as she needed to put her paperwork there - she proceeded to lay two sheets of paper on the front seat. As we drove she repeatedly spoke about she had to get to another customers viewing in 15 minutes so, again, we would have to look around very quickly. She said that 15 minutes were scheduled per viewing but yet she had to be at the next property 15 minutes after our appointment began! She said the next viewing was for a sales property so it was important that she was on time. We were astounded that she was openly telling us that her next viewing was more important than this one. When we expressed our dissatisfaction she became extremely defensive and argued that she was simply being 'direct'. We were disappointed as we liked the properties but simply couldn't work with this agency. We have seen many properties and never received such bad service. Avoid at all costs!

Alice · 27 January 2018

★★★★★ 4/5

Trustpilot

Efficient and professional estate agents.

They handled the viewings and negotiations professionally and efficiently. Kept us informed at every stage and helped get the sale through very quickly against a very tight deadline.

Margo · 22 December 2022

★★★★★ 5/5

Trustpilot

First Class Service

From start to the finish the service we received was first class. Would 100% recommend Jackson-Stops and Ed Russell.

Graham · 7 September 2023

★★★★★ 5/5

Trustpilot

Loren

Loren at Jackson - Stops has been great. Always attentive and prompt in her responses and service

Stephen · 25 October 2023

★★★★★ 1/5

Trustpilot

Unprofessional Conduct

This is a complaint with a solid foundation. My partner and I wasted over a week negotiating to rent a property and the Associate Director with whom we were dealing with, never once returned our calls or called back when he said he would.We spent over 6 hours travelling to and from where we live to do viewings and on the final viewing we even took my step - daughter and step son to show them this is where we are going to live!The Associate Director told us on our final call with him he would call us back by the end of the day (Friday 10thFebruary or Monday morning 13th Feb) When we didn't hear from him, my partner called the office and was told, he is out of the office for a week on holiday! So he had no intention of calling back, this is so unporfessional and for this reason it is indivduals like this, that get estate agents a bad name!

Les · 16 February 2017

★★★★★ 5/5

Trustpilot

Just completed our sale

Just completed our sale. Very impressed by the professionalism of Karl throughout the sale process. Always available, would highly recommend him to any vendors.Victoria Road Formby.

John · 8 February 2023

★★★★★ 5/5

Trustpilot

An excellent service!

Jackson-Stops Chipping Campden provide a very professional and friendly service. The team kept me informed and update throughout the whole process. I had many questions which were always answered and any next steps clearly explained. An excellent overall service!

Esme · 7 March 2021

★★★★★ 5/5

Trustpilot

Jackson Stops, first class execution …

Jackson Stops aimed high on the valuation and delivered. Very determined / hands-on approach. Attracted a lot of interest and numerous visits. Well done to the Bridport & Dorchester team!

Julian · 4 August 2022

★★★★★ 5/5

Google

We've always found Sharon and her team to be very supportive and helpful. All our experiences have been positive and we highly recommend them for lettings and sales!

David · 27 October 2017

★★★★★ 5/5

Trustpilot

Very happy customer

Fantastic help and attention to detail. Couldn't ask for a better service.

Roderick · 24 November 2023

★★★★★ 5/5

Trustpilot

Thank you Jackson - Stops

Excellent service . Property beautifully presented . Efficient Staff . A satisfactory commercial outcome.Had a Buyer on Day one !Thank you all .Would not hesitate to use your company again .

TC · 4 February 2022

★★★★★ 5/5

Trustpilot

Very responsive from initial call

Very responsive from initial call, always someone to answer calls from their office in Bridport, great brochure produced and was able to get many viewings with an eventual sale.

VC · 4 May 2022

★★★★★ 5/5

Trustpilot

Loren Pogue at Jackson-Stops is a star ⭐

Loren Pogue at Jackson-Stops has been incredibly helpful and always willing to help.

Vineet · 17 April 2025

★★★★★ 5/5

Google

The whole experience was very professional and Jane Bishop went above and beyond to help guide us through our sale. We would highly recommend using Jackson Stopps.

Caroline · 11 October 2017

★★★★★ 5/5

Trustpilot

Tenant experience

Professional and friendly team for us as tenants.

Ieva · 10 June 2025

★★★★★ 5/5

Trustpilot

Light years ahead of the previous estate agent we used

Great experience with Jackson Stops & Anthony at the Woburn office in particular - light years ahead of the previous estate agent we used - would thoroughly recommend!

Matthew · 18 May 2022

★★★★★ 1/5

Trustpilot

Very poor and unprofessional

Very poor and unprofessional. Be very careful getting your house valued. Poor sales process. Wouldnt use ever again. If you are in the Oxted area many other more professional firms.

Adrian · 21 January 2022

★★★★★ 5/5

Google

We recently purchased a house via Jackson-Stops Oxted and I would like to say how pleasant the whole process was. We dealt directly with Jane for the majority of the purchase. She was very personable and always there if we had any questions. Nice to talk on the phone rather than always via emails these days. Thank you for your help, Jane & the rest of the team.

Josh · 11 October 2020

★★★★★ 5/5

Trustpilot

Professionalism in difficult times…

I can recommend my selling experience with Jackson Stops, in particular the professionalism of Mandy Bissell who followed the process (during a difficult time with Covid and associated complications) from beginning to end.

Carol · 17 February 2021

★★★★★ 5/5

Google

We had a very efficient service from start to finish. The whole team were very responsive and support and communication throughout the sale process was excellent. Our house was not straightforward to sell but with excellent quality marketing and hard work from Jackson Stops, the sale went through smoothly. I would definitely use Jackson Stops again and recommend them to others.

Helen · 11 October 2021

★★★★★ 5/5

Trustpilot

Superb Service

We had a superb service from Ria and James who kept us updated throughout the process and would not hesitate to use or recommend Jackson-Stops for any property requirements

Yvette · 11 October 2021

★★★★★ 5/5

Trustpilot

The Jackson Stops staff were most…

The Jackson Stops staff were most helpful and they were easy to get hold of and they kept me well informed in regard to the progress of the sale.

Customer · 4 October 2021

★★★★★ 5/5

Trustpilot

Amazing!

At every step ofrenting out the appartment, the whole team at Jackson Stops worked in harmony with great professionalism and compassion. They were just amazing!

Jamila · 24 March 2022