Every review we hold for the Oxted office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe sold our house through the Bury St Edmunds office of Jackson-Stops
We sold our house through the Jackson-Stops, Bury St Edmunds office. We knew the staff there from the original purchase of the property and were so pleased with that experience that we chose them for the recent sale. The team in Bury St Edmunds were effective from day one. The marketing material was well thought out and very professional. The task of showing potential purchasers around the house, answering their questions and working with us to keep them well informed worked very well. As exchange and, ultimately, completion days came and went, the team shifted up a gear and it all happened in a blink of an eye. Working with Jackson-Stops was a pleasure, a 5-star experience. Thanks Jackson-Stops, Bury St Edmunds you made it all look a doddle.
Mike · 10 July 2026
Agent replied · 23 September 2026
Dear Mike, we are delighted to read about your positive experience with our Bury St Edmunds team. Thank you for your five star review.
★★★★★ 5/5
TrustpilotBuying a home can be a stressful…
Buying a home can be a stressful experience, but Louise, Rebecca, and the entire team at Jackson-Stops made the process as smooth and enjoyable as possible. From the very beginning through to completion, they were with me every step of the way, offering guidance, reassurance, and exceptional support. Communication was absolutely top-tier. I was always kept informed, questions were answered promptly, and I genuinely felt like they cared about making the experience a positive one. Louise was wonderful throughout, and the rest of the team were equally professional, friendly, and incredibly helpful. I can't thank them enough for everything they did to help me purchase my new home. I would wholeheartedly recommend Jackson-Stops to anyone looking for an estate agent that truly goes above and beyond.
Diana · 30 June 2026
Agent replied · 23 September 2026
Dear Diana, thank you for taking the time to leave a five star review for Jackson-Stops and we are very pleased to read your words.
★★★★★ 5/5
TrustpilotQuickly and efficient
We had a great experience with the team during our tenancy swap. The whole process was handled quickly and efficiently, making what could have been a stressful situation feel straightforward and hassle-free.
A special thank you to Rai Gega, who was incredibly helpful throughout. Rai kept us informed, answered all our questions, and made sure everything was sorted promptly. We really appreciated the professionalism and excellent communication. Highly recommend their services!
Kayleigh · 4 July 2026
Agent replied · 23 September 2026
Dear Kayleigh, thank you for your five star review. We will pass on your kind words to Rai.
★★★★★ 5/5
TrustpilotI cannot recommend Jackson Stops highly enough
I cannot recommend Jackson Stops highly enough. Guy, Trudy and Toby went above and beyond to ensure my home selling experience was seamless, especially impressive at a time when the world is so uncertain. Then to move from being a client to a buyer, Guys ongoing honesty, responsiveness and overall professionalism never waivered and despite some last minute complexities arsing with my purchase. I felt truly supported! Such a positive experience.
Claire · 7 May 2026
Agent replied · 22 June 2026
Thank you for your five star review of Jackson-Stops.
★★★★★ 5/5
TrustpilotWe had an incredibly positive…
We had an incredibly positive experience selling our home through Jackson-Stops Northampton. We couldn’t fault the service we received, from the initial valuation right through to completion.
We priced our home competitively and secured multiple offers within a couple of weeks, achieving the guide price. Sadly, we lost our buyer a few weeks later, but we went back to market and, once again, achieved the guide price within just a few days.
Sadie on reception was always incredibly helpful and efficient, particularly when arranging viewings and providing us with feedback. Ian Denton handled our sale, and we couldn’t recommend him more highly. He was professional, proactive and went above and beyond throughout the process.
We were buying an onward property through a different agent and, unfortunately, had a very poor experience with a lack of communication and proactivity. Ian was instrumental in helping to keep our onward purchase on track, regularly chasing the solicitors involved as well as our onward agent when necessary.
An honest, professional and genuinely helpful agency. We would thoroughly recommend Jackson-Stops to anyone looking to sell their home.
Joshua · 8 October 2026
★★★★★ 1/5
TrustpilotPoor service
Asked to view a property on Bures Road and was told I had to provide proof of funds before even being allowed a viewing. I understand proof of funds is needed at offer stage but demanding it just to view a house is unnecessary and comes across as rude and intrusive; the tone felt more like an interrogation. And for clarity, questioning an asking price is not the same as being unable to afford a property. In a previous transaction, we declined to overpay for a house we did not believe was worth its asking price, and it later sold for significantly less. That is a valuation judgement (a mistake by the same agent), not a funding issue.
In any case, the interaction felt dismissive, rather than professional. Plenty of other agents manage to handle high-value properties professionally without treating potential buyers like time wasters. So choosing to take my business elsewhere.
Neo · 5 February 2026
Agent replied · 19 March 2026
We are sorry that you felt dissatisfied with the interaction, however we would like to clarify our position and reassure you that our approach was both professional and standard practice.
For properties of this nature, we routinely confirm a buyer’s position prior to arranging viewings. This is done to ensure that viewings are offered to proceedable and suitably positioned applicants, and to protect our clients’ interests. Requesting an outline of funding or proof of funds at this stage is not intended to be intrusive, nor is it a judgement on affordability, but rather a normal part of qualifying enquiries for high-value properties.
At no point was it suggested that questioning an asking price equates to an inability to proceed. Valuation discussions are, of course, a normal part of the market. However, understanding a buyer’s position remains essential when managing demand, expectations, and access to viewings on behalf of our vendors.
We regret if the tone of the conversation did not come across as intended, but we are confident that our conduct was professional and appropriate. Many buyers appreciate this clarity and structure, particularly at the upper end of the market.
We respect your decision to look elsewhere and wish you every success with your property search.
★★★★★ 5/5
GoogleWe were impressed with their post sales service. We were buying/selling within a chain where Jackson-Stops Oxted was one of the appointed estate agents. We felt that Jackson-Stops were the most diligent of the estate agents in the chain, and they were best at ensuring that all parties in the chain were moving forwards. They seemed most aware of progress and any hitches in the chain at any given point. All fees being equal, we would use Jackson-Stops next time we sell a house.
George · 11 September 2026
★★★★★ 5/5
TrustpilotVery efficient
Very efficient. Viewings were arranged without any fuss.
S.J is very well organised, friendly and approachable.
Emma gives you a call back when she says she is going to. Conformation emails are prompt. Good team.
Not to forget, S.J does a podcast called Cheeky Bricks which is well worth a listen.
Sheila · 2 August 2026
Agent replied · 23 September 2026
Dear Sheila, thank you for your five star review of Jackson-Stops Exeter. We are pleased to read about your friendly, approachable and organised experience when dealing with SJ and Emma.
★★★★★ 5/5
TrustpilotWe recently completed the purchase of…
We recently completed the purchase of our new home through Jackson-Stops, and we cannot recommend them highly enough.
From start to finish, the entire team was exceptional, but a special thank you must go to Chris and Pip, who were outstanding throughout the process. Our transaction involved a very long and complicated chain, and their professionalism, expertise, and determination were instrumental in keeping everything on track.
Chris and Pip were always approachable, responsive, and proactive, providing regular updates and expertly managing communications between all parties. Their patience, kindness, and calm reassurance made a potentially stressful process far more manageable, and we always felt confident that we were in safe hands.
Jackson-Stops' long-established presence and reputation in the area are clearly well deserved. The team's local knowledge, attention to detail, and commitment to delivering excellent service were evident at every stage.
Thank you to Chris, Pip, and everyone at Jackson-Stops for all your hard work and support. We are absolutely delighted with our new home and would have no hesitation in recommending Jackson-Stops to anyone looking to buy or sell a property.
Mrs · 11 June 2026
★★★★★ 5/5
TrustpilotSo impressed with the team!
Jackson Stops - and Sylwia in particular have been extremely helpful throughout the process of renting my apartment - it's been a long time since I rented a property and Im grateful to have found a place I LOVE! Ive found everything has been handled extremely efficiently, and with care - even down to smallest of details. Sylwia always responds to my emails quickly, and connects me to the right team to speak with - I cant fault anything, the whole team really does a great job. Thank you!
Becs · 7 September 2026
Agent replied · 23 September 2026
Thank you, Becs, this is wonderful to read. We're so pleased that Sylwia and the wider team made the rental process feel efficient and well cared for, especially with it having been a while since you last rented. It's great to hear that everything, down to the smallest details, was handled with the attention it deserved and that you've found a place you're genuinely happy in. Thank you for the kind words, and we wish you many happy years there.
★★★★★ 5/5
TrustpilotJackson-Stops Cranbrook Branch
Jackson-Stops, Cranbrook Branch recently sold my house. They were brilliant, helpful and great with communication which is rare these days. Rachel with whom I dealt with was lovely, so friendly and so patient with all the endless calls I made. They say selling your home is one of the most stressful things you can go through. Its no easy ride but I can only say that Jackson-Stops made it as easy and calm as it could be. I cannot recommend them highly enough. If you live in Kent and you want to sell your house, they are your go to agent. Brilliant. If Trustpilot had 10 stars to hand out, then that is what I would give Alastair and his great team in Cranbrook.
Joanna · 24 August 2026
Agent replied · 23 September 2026
Thank you so much, Joanna, this means a great deal to the whole Cranbrook team. Selling a house is genuinely one of the most stressful things people go through, so hearing that Rachel's patience and communication made the process feel calm and manageable is exactly what we hope for. We'll be sure to pass your kind words on to Alastair and the team and we're delighted to have helped make your move to your next chapter that bit easier. Thank you for recommending us so warmly and for taking the time to write this.
★★★★★ 1/5
TrustpilotWouldn’t recommend!
Wouldn’t recommend!
I have raised several concerns about one of their tenants, to Helen & the MD but nothing has been done. Emails are ignored or replied to months later with inadequate excuses, since they moved in in December 2025!
I am writing this review at 4 am, having been kept up until 11 pm with the 8 year old child screaming like a banshee again and now being woken up with him banging around the house!
I have lived at my property for four years, and the last year has been a total nightmare!
Loan · 12 August 2026
Agent replied · 23 September 2026
We are sorry to hear that you continue to be unhappy with the situation. However, we feel your concerns have not been ignored. We have taken appropriate action to the extent that these matters fall within our remit as managing agents for a neighbouring property.
On a public forum, it would will not be appropriate to comment further on individual circumstances.
★★★★★ 5/5
TrustpilotSound advice and very helpful guidance…
Sound advice and very helpful guidance throughout the entire process of selling one property and buying another from initial listing to exchange of contracts. Played a crucial role in ensuring that all involved in a lengthy chain achieved the desired result. Chris kept us fully informed throughout.
Phillip · 20 March 2026
Agent replied · 22 June 2026
Dear Phillip, thank you for your five star review of Jackson-Stops - we are very happy to read about your positive experience when simultaneously buying and selling.
★★★★★ 5/5
TrustpilotI wanted to say a huge thank you to…
I wanted to say a huge thank you to Esta - she's an incredible agent. We were in chain together and Esta really did go above and beyond!! nothing was too much for her, in fact I haven't been this impressed with a fellow agent in a long while. She did everything to help the chain to exchange and we finally exchanged today :) I cannot recommend Esta enough - if you are selling in their area please use her. Regards Hayley Higgs
Hayley · 14 February 2025
Agent replied · 22 February 2025
Dear Hayley, a lovely review - thank you, and we are delighted that you were impressed with Ella's support. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotExceptional Support from Emma at Jackson-Stops, Our Dream Home Secured!
Here’s the revised review with a special mention for Emma:We are thrilled to share our heartfelt gratitude for Emma from Jackson-Stops, who made securing our first home an incredible experience. From the very beginning, Emma demonstrated exceptional professionalism, expertise, and genuine care. She took the time to understand our needs, ensuring we found the perfect home that matched our vision and budget.Emma guided us through every step of the process with patience and clarity, making what could have been overwhelming feel seamless and exciting. Her keen negotiation skills and attention to detail were remarkable, and her personalized approach made us feel like her top priority.Thanks to Emma and the team at Jackson-Stops, what felt like a daunting journey turned into one of the most rewarding experiences of our lives. We wholeheartedly recommend Emma and Jackson-Stops to anyone looking for a dedicated, knowledgeable property agent. Thank you, Emma, for helping us start this new chapter!
Nadeera · 19 December 2024
Agent replied · 22 February 2025
Dear Nadeera, a wonderful five-star review - thank you. We will pass on your kind words to Emma. With best wishes from everyone at Jackson-Stops!
★★★★★ 5/5
TrustpilotExtremely professional local agency…
Extremely professional local agency with indepth knowledge of the market and intricacies of house selling. Appreciated the personal attention and care given to us by Chris and the team. House purchase is not without stress and having a team of professionals on your side throughout the process is highly recommended and Jackson Stops ticks all the boxes!
Jenni · 14 June 2026
★★★★★ 1/5
TrustpilotPatronising and dishonest
I initially approached this company after viewing a property they were marketing and considering making an offer.
However, I was told they wouldn’t take on my own property as it was “outside their remit.” This didn’t appear accurate, as I’ve since seen them advertise several similar properties in my local area, both in size and value.
When I challenged this, they reluctantly agreed to proceed. Unfortunately, their overall manner came across as rude, patronising, and unprofessional, which did not inspire confidence. As a result, I decided to instruct another estate agent.
KZ · 29 March 2026
Agent replied · 22 June 2026
We are disappointed to read your review and to learn about your experience. We would be grateful if you would email social.media@jackson-stops.co.uk with details of the office and property you viewed, so we can look into this for you. Thank you.
★★★★★ 5/5
TrustpilotSelling our house
We set Jackson Stops the challenge of selling our house in a very difficult market. They produced good quality promotional material and posted effectively on the main sites. After a number of non starters they found us a cash buyer at the asking price. Throughout the staff were courteous and helpful.
Mike · 12 September 2026
Agent replied · 23 September 2026
Thank you, Mike, for such a thoughtful review. Selling in a difficult market is never straightforward, so we're really pleased that the combination of strong promotional material and effective marketing helped get your property in front of the right buyer and that it ultimately achieved the asking price. We're also glad the team's approach throughout matched what you needed. Thank you for taking the time to share your experience.
★★★★★ 5/5
TrustpilotI recently had a challenging experience…
I recently had a challenging experience with Jackson Stops Agency regarding necessary repairs to my flat that required me to vacate temporarily. Initially, my attempt to address the issue was frustrating. When I called the agency, I was met with an unhelpful and hurried response from a staff member who informed me that the rental team was in a meeting. She didn't allow me to explain my situation and instead provided me with the email address of someone who was on annual leave, which added to my anxiety and frustration.However, my experience took a turn for the better when I spoke with Jess Lynagh. Jess was incredibly kind and understanding. She listened to my concerns attentively and assured me that she would take care of the situation. Her professionalism and compassion turned a stressful situation into a manageable one.This 5-star review is solely for Jess Lynagh, whose excellent customer service and dedication stood out amidst the challenges I faced with the agency. Thank you, Jess, for your outstanding support!
Mohammad · 17 July 2024
Agent replied · 25 October 2024
Dear Mohammad, thank you for taking the time to leave a five star review for Jess and, while we are sorry to hear that your initial experience was below the standard we, and you, would expect, we are delighted that Jess was able to manage your issues with professionalism and compassion. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotWe have recently purchased a house…
We have recently purchased a house using Jackson Stops and Brian was very helpful throughout. He was always in communication and his experience as an estate was a real bonus, owing to the fact that our house sale wasn’t straightforward
Victoria · 10 November 2025
Agent replied · 19 March 2026
Dear Victoria, a wonderful five star review for Jackson-Stops Taunton - thank you. We strive to provide helpful support to every client and so we are pleased to hear this is what you experienced.
★★★★★ 5/5
TrustpilotJackson Stops ..professional, honest, friendly and reliable
Jackson Stops have maintained contact with me for several years whilst life's circumstances affected the decision to sell my home. I have found them to be professional in all aspects of the sales process, honest, friendly and reliable. I shall miss the contact now that they have successfully sold my home and I have moved away from the area.
Mrs · 25 June 2026
Agent replied · 23 September 2026
Dear Mrs Beard, we are delighted to read your review and to know that your experience with Jackson-Stops has been professional, honest, friendly and reliable.
★★★★★ 5/5
TrustpilotDon't Hesitate To Use Jackson-Stops
From us finding a house we liked to making an offer, the agent - Samantha, was always approachable and helpful. Samantha monitored the selling process diligently giving us constant updates when there were delays and negotiating with parties when there were was a hold up. Unexpectedly, the first sale was withdrawn after a protracted period and Samantha delivered the unwelcome news sensitively and then went out of her way to find suitable alternatives. Samantha was very caring and diplomatic when dealing with some of the questions I posed and when considering a suitable alternative. All the staff that answered the phone in the Newmarket Office were extremely approachable. Our experience spanned seven months.
Carol · 7 May 2024
Agent replied · 25 October 2024
Dear Carol, thank you very much for taking the time to leave your wonderful review. We are delighted to hear that you wouldn't hesitate to recommend Jackson-Stops, and that you had such good experience with our Newmarket team. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleWe have recently purchased a property being sold by Jackson-Stops Oxted and the whole process has been brilliant. Everyone we have spoken to has been knowledgeable and helpful. The staff are genuine and not pushy at all. Stuart has been brilliant, thank you!
Amy · 15 September 2025
Agent replied · 17 October 2025
Dear Amy, a wonderful five-star review for Jackson-Stops Oxted - thank you! We are happy to hear that everyone you dealt with was knowledgeable and helpful. With best wishes from the whole team.
★★★★★ 1/5
TrustpilotThe Chester branch is an utter waste of…
The Chester branch is an utter waste of time, I enquired about some land and they couldn't be bothered to getting back to me, so if your thinking of selling find another estate agent, I wont be using them. So I will be contacting the land owner directly!
Paul · 12 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to share this Paul and we're sorry to hear about your experience. We'd like the chance to put things right. Could you contact us directly with your details so we can look into what happened with your enquiry and follow up properly? We take this kind of feedback seriously and would welcome the opportunity to discuss it further.
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