Trusted Agent profile · Oxted
★★★★★
580 reviews across 3 platforms
17-19 Station Road West, Oxted, RH8 9EE, RH8 9EE
Jackson-Stops's office in Oxted, at 17-19 Station Road West, is rated 4.7 out of 5 across 580 reviews on three platforms, including 83 Google reviews rated 4.8.
83
Reviews on Google
This office
4
Reviews on Facebook
Business-wide
493
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Jackson-Stops Oxted hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxted.
Every review we hold for the Oxted office, from every platform, shown as written. First names only.
1/5
GoogleAccording to the Director at the Oxted office ( Stuart Routledge) communication is "key" when buying/selling a house, if only he had "communicated" the whole process would have been much less painful. It was purely down to our perseverance that the sale was concluded & absolutely nothing to do with him as he went AWOL at the most important time - absolutely disgraceful behaviour for what no doubt produced a very nice commision. Not impressed.
5/5
TrustpilotGreat communication and honest…
Great communication and honest efficient staff . Very accommodating when we wanted to visit the property at odd times. Would thoroughly recommend
Dear Barbara, thank you for leaving a review and we are delighted that you would throughly recommend Jackson-Stops. Best wishes from everyone at Jackson-Stops.
5/5
TrustpilotProblem with Bolier sorted
Loren Pogue sorted out problem with boiler on our rental flat. The work was done speedily and we were very grateful.
Dear Robert, we are pleased to hear that the issue you had with your rental property was resolved speedily, and thank you for leaving a review. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotIs this agent underhand????
Second occasion contacting these agents ref a building plot that had fell through before in Wyverstone Suffolk. First time round I was told a certain chap/agent I needed to speak to was not available and he would call back. No call back I then phoned again to be told plot was under offer. Plot came back on the market last week end of June 2020, so my wife called as we were in the car driving past the plot. No call back again a couple of days later my wife contacts them online got live reply saying they would get back to her with info. Guess what no call back. So I phoned up on the 3/7/20 a couple of days later to be told plot under offer. Told we have your number if it falls through. Something not right with this agent be aware!!!!
5/5
GoogleRecently we used Jackson-Stops Oxted to sell our house. From the first meeting and throughout our dealings with them they showed understanding, support and professionalism. Stuart orJane, the two Directors, were always available, straightforward and helpful. I found it difficult to communicate with our buyers who took an uncompromising, dictatorial approach and so very much valued Stuart and Jane as intermediaries to ease what was becoming an unpleasant experience. I would definately recommend them.
5/5
TrustpilotQuick progression under market pressure
Jackson-Stops Woburn helped us the purchasers, the vendors, and both our and their solicitors, to progress this purchase to exchange of contracts very quickly indeed. Always available, they were good to deal with, proactive and got information requested by us back as soon as possible.
Dear Nick, thank you for your review. We're proud to hear our team made your purchase as smooth as possible. Wishing you every happiness in your new home. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotEmily Wilson
Emily Once again I would like to thank you for the sterling effort you put into securing exchange of contracts in our sale and purchase. Your help and assistance has and continues to be first class. We also enjoyed your glass of champagne 😊.
Dear Susan, thank you for your 'first class' review of Emily at our Truro branch. Wishing you every happiness in your new home. Best wishes from us all at Jackson-Stops.
5/5
GoogleAbsolutely first class service from everyone at Jackson Stops in Oxted. From the initial viewings to completion they have been attentive, helpful and professional.
5/5
TrustpilotA Breath of Fresh Air
Jackson-Stops went above and beyond my expectations and were a breath of fresh air in this highly competitive business. Mandy in the Cranbrook office was an absolute joy to deal with extremely professional, honest and the most helpful agent I have dealt with over a long period of searching for a new home. Sadly the house we are now trying to purchase is on with another agent who are far below par! I would not hesitate in selling a property through Jackson-Stops in the future. Just wish all estate agents were as pleasurable to deal with!!
5/5
GoogleJackson-Stopps went above and beyond to support us moving into our new home. We could not recommend more
1/5
TrustpilotWould have been nice to actually view the property!
We sat outside the property for 40 minutes waiting for the agent to show up, which she never did. When we finally got through to the office on the phone the agent who was meant to be showing us the property simply told us she had forgotten about us, with no apology offered - just a 'Can we do it another time, I can't leave the office now anyway.' A complete disregard for our time! Wholly unprofessional, and we aren't surprised that the landlords have been struggling to rent the property if the agent can't actually be bothered to turn up to viewings! We will be avoiding Jackson-Stops like the plague - and would advise any landlords to think twice before using their services!
1/5
TrustpilotWhat a bunch of unprofessional…
What a bunch of unprofessional individuals.......cheated out of a purchase by being bamboozled with a £10 thousand pound non refundable fee to open an " offer".....which according to one director was "normal" and Richard Addington as "never had any before....."....AVOID THIS FRANCHISE AT ALL COSTS....
Dear David, we’re sorry to see your review. Your feedback is important, please email further details to social.media@jackson-stops.co.uk so that we can investigate this. Thank you, Jo from Jackson-Stops
5/5
TrustpilotJackson-Stops - Period Property Specialists
Jackson-Stops have been instrumental in the sale of our period Grade II listed property - their knowledge and experience of specialist properties was key. Supportive, excellent communication and always there at every stage of the sale process, i cannot recommend them enough.
Jackson-Stops acts on behalf of the owners of houses of all shapes and sizes, but we are particularly proud of our heritage selling period buildings of architectural or historic interest.Thank you for sharing your experience of Jackson-Stops. Best wishes from us all.
5/5
TrustpilotHighly recommended
Jackson-Stops have been fabulous from start to finish, communicative & helpful at every juncture. I wouldn’t hesitate to use their services again in the future.
Dear Matt, it's lovely to know that the service you received was fabulous from start to finish, and thank you for taking the time to leave a review. With best wishes from us all at Jackson-Stops.
1/5
TrustpilotPoor Leadership = Poor results
Philip Ribon in the Bridport office is extremely difficult and unpleasant to deal with and we reccomend you use any other estate agency than this one. He writes rude emails when he hasn't followed things up, blames the client and is ineffective in selling houses.
Dear Alison, we're sorry to see your review. We value your feedback, please feel welcome to send further details to social.media@jackson-stops.co.uk and we will look into this for you. Kind regards, Jo from the marketing team
5/5
TrustpilotLoren Pogue has recently taken over…
Loren Pogue has recently taken over managing our property. Her communications have been timely and taken care of our concerns immediately.
Dear Susanna, thank you for your review and we're pleased to know that communication was timely. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotReally disorganised at every level
Really disorganised at every level. Repeatedly contacted with the same queries from different colleagues, they didn't log information, we weren't kept in the loop at all. On top of that very unapologetic about their lack of coordination. Will never use again.
We're really sorry to see your review and would like to get to the bottom of this. Please could you share branch details to social.media@jackson-stops.co.uk so that we can look into this for you? Best wishes, Jo from the Jackson-Stops marketing team.
5/5
TrustpilotExceptional highly recommended estate agents
James and Ria gave me an exceptional service with selling successfully. Huge experience and knowledge, friendly and ultra helpful. Totally trustworthy and I can highly recommend them! Thank you so much, Ali
Dear Ali, thank you for taking the time to leave a review for Ria and James at Jackson-Stops North Devon, and we are delighted to hear your positive views. With best wishes from all of us at Jackson-Stops.
5/5
GoogleNothing but and exemplary service from Stuart and the team from day one. Couldn't recommend enough.
5/5
GoogleWe purchased a house in West Hill through Jackson-Stops and found their service to be excellent. Jenny went out of her way to help move things along so we could be in by Christmas.
5/5
TrustpilotRichard Jones, Northampton
A somewhat belated review - Richard sold our Northampton house in 2016. I felt the team at Jackson-Stops & Staff did a really excellent job in selling our house. The brochure was well put together and had really superb photographs - it made our Victorian townhouse look so good that I had serious second thoughts about selling it. However, and more significantly, the price they suggested marketing our house at was quite a lot higher than rival agents had suggested. Jackson-Stops only seem to market good quality properties, and ultimately Richard's judgement of the market and his perception of the qualities of our house proved accurate. We achieved a sale at a price that was very acceptable to us. Far and away the best agents to use in Northampton, and if their other offices elsewhere are as well run, a firm I can wholeheartedly recommend, both for buyers and sellers.
5/5
TrustpilotJackson-Stops (Bridport and Dorchester)
Jackson-Stops (Bridport and Dorchester) were supportive, professional, and responsive. This was consistent throughout initial discussions, brochure production, prospective buyer viewings, purchase negotiations, and monitoring the chain leading to a successful conclusion. We can recommend them whole heartedly.
Dear Alan, thank you for your lovely feedback, we know that selling a property can be stressful at times, we're glad our Bridport & Dorchester team guided you safely through the experience. Kind regards from us all at Jackson-Stops.
5/5
TrustpilotA pleasurable experience.
We were fortunate enough to have the expertise of Philip, Kate and Virginia when buying our house, they are friendly, efficient and knowledgeable making the whole experience a pleasure from start to finish.
Hi Henry, we are pleased that you experienced a friendly, efficient and knowledgeable service from Jackson-Stops, and thank you for taking the time to leave a review. Best wishes from us all at Jackson-Stops.
1/5
TrustpilotPushy and rude
Apart from being 45 minutes late (they had forgotten about me) to a viewing I had arranged the day before. The follow up phonecall from a lady was awful. She was so pushy and arsey in trying to get me to make an offer, and was really rude when I wouldn’t give her personal details she was asking for. She kept saying she was old fashioned and thinks certain things should be done in a certain way, but if you ask me she should be saying she’s out of date. Complete lack of customer service. I was still keeping the house as an option if we changed our minds, however I have binned the brochure and will definitely not be making an offer thanks to this woman completely putting me off. It just confirmed even further that anything to do with this house is just hassle!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Jackson-Stops Oxted hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxted.
