Trusted Agent profile · Oxford, Oxfordshire
★★★★★
180 reviews across 1 platform
280 Banbury Road Summertown, Oxford, Oxfordshire, OX2 7ED
Part of Knight Frank, see every office.
Knight Frank's office in Oxford, Oxfordshire, at 280 Banbury Road Summertown, is rated 4.9 out of 5 across 180 reviews on 1 platform, including 180 Google reviews rated 4.9.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleEllie and Giselle were excellent. Ellie helped us to find the ideal home for our family and Giselle worked hard to ensure that we were able to exchange and complete swiftly. Both were extremely professional but also upbeat throughout the process. I would highly recommend both.
Thank you for your kind comments. We hope you’re extremely happy in your new home. All the best … More
5/5
GoogleI cannot rate Ellie Fieldwick highly enough - her attention to detail, professionalism, enthusiasm & passion shone throughout the sales process. She genuinely cares & we would not hesitate to recommend her or work with her again in the future. Thanks Ellie & Knight Frank!
Thank you for trusting us with the sale of your beautiful home. It’s been a pleasure to work with you, and we really appreciate your kind comments. All the best, … More
5/5
GoogleWilliam was excellent from beginning to end. Our house had three good offers on it and we accepted an offer within three weeks of it going on the market. William was very responsive, gave good wise advice and kept on top of the process so we had a smooth time through to exchange of contracts. Could not recommend him more highly.
Thank you very much, Catherine. I very much enjoyed acting for you both in the sale and was pleased with the outcome. Best wishes, William
5/5
GoogleWe can not recommend Harry and his colleagues highly enough. They were professional, personable and sold our gorgeous but quirky house with amazing care and attention. They spent real quality time understanding the quirks and what we needed and were exceptional at dealing with our prospective buyers. And the team handling a complicated sales process were exceptional. We have already recommended Knight Frank Oxford to a number of people in a similar situation to us. Thanks!
It was an absolute pleasure acting on your behalf and delighted for the buyer who was keen to remain in the village.
5/5
GoogleI bought my first property with Knight Frank in 2016 and then sold it through them in 2024 when I had moved from Oxford. They have been with me on this journey, right from the beginning. I had the efficient and wonderful support of William Kirkland and the lovely knight frank Oxford team ensuring that viewings took place, the sale progressed , despite a bad market and that I received appropriate advice at all stages as a first time seller. They were always co operative and communicative, and handled the sale smoothly while I was away from Oxford. I recommend them wholeheartedly.
Thank you for your kind words. We have very much enjoyed our relationship with you over this time and wish you well in your new venture. Best wishes, William and the rest of the team
5/5
GoogleOliver Saxton (Olly) went above and beyond to help us sell our house and was the consumate professional throughout. In particular, his clear and consistent communication during the process was hugely appreciated and set him apart from agents we've used in the past - it made the process far less stressful. We wouldn't hesitate to use Olly and the team at Knight Frank again and would certainly recommend them.
Thank you for your kind words. It was a pleasure to have been involved and we are glad we could assist in achieving you such a fantastic result.
5/5
GoogleFirst class service from Harry Sheppard and the team in Summertown. Harry is undoubtedly a real expert in the market - prior to instruction, he was able to provide highly relevant examples of recent sales, with a reassuringly transparent process and fee structure. Throughout the short time it took Harry to sell my house, the communication and advice from him was excellent, and things could not have proceeded more smoothly. I would not hesitate to recommend Knight Frank - and in fact have done so already!
Dear Mrs Moran, thank you very much for your message. We are so pleased everything went so well.
5/5
GoogleSuddenly finding ourselves with a dated property to sell, we approached three Oxford agents for advice. Two were keen to get the house listed straight away, but only Knight Frank encouraged us to maximise its value by taking a longer-term approach. By advising us to obtain planning permission before listing for sale and guiding us through the lengthy process we eventually sold the property for far more than it would have otherwise obtained. William Kirkland from Knight Frank's Oxford office was the complete professional, with just the right level of contact in addition to being an invaluable source of friendly advice and encouragement. Highly recommended.
Thank you very much for your message. We very much enjoyed acting for you and were very pleased with the outcome.
5/5
GoogleI have enough confidence in Harry Sheppard and his approach to the business of overseeing the sale of our house to write the following. Harry has been excellent in responding to our frequent enquiries and if he is not on the end of the phone he will return your call by the end of play that day. Ditto e-mail. He handled the buying clients extremely well and there is no doubt he had our interests at heart in order to find the most sensible buyer. As we have learnt that is not always the offer at the higest price as other factors come into play. Harry explained to my wife and I initially around the table, face to face the strategy involved in working towards a sale. He listened to our thoughts on what would sell the house too. It was altogether an extremely positive journey and we are both very grateful.
Thank you so much for your kind review. We really appreciate it. We are always happy to help.
4/5
GoogleWilliam Kirkland is very professional, calm and good to work with. Would be five stars, but I'm not keen on the formatted emails for bookings/feedback and prefer a more personal approach. Small quibble because in general, an excellent service
Thank you for your review and kind words; it was lovely working with you. We like to ensure we send follow-up confirmation for viewings and feedback via email so you have it to refer back to. … More
5/5
GoogleHarry Shepard spent over a year and a half helping my wife and me find the perfect home in the Cotswolds. Many agents would have lost patience or moved on long before we completed our search, but Harry never did. He remained committed, …
Dear Nicholas, It has been a pleasure assisting in the search for your new home. I have no doubt you will be very happy there. You have bought a very special place. Do let me … More
1/5
GoogleUnable to recommend! I called the Oxford office on 27/07/18 as I wanted to discuss listing a home for sale within their area. I was told I would receive a call back shortly from Harry. My name, address and two phone numbers were taken. Surprise, surprise, I didn't receive a call back and four days passed. So I called them back on 31/07/18 and Harry answered the phone. I asked why nobody had bothered to call me back. I didn't really get a straight answer. Anyway, reluctantly I gave them the benefit of of the doubt. He took down some additional details and said somebody else would now call me back. Another day passed by, waiting.... waiting... no call back. So my wife called them back on 01/08/18 to complain. I am done with these guys. They clearly do not have their act together and cannot communicate properly. This is clearly not the kind of agents you want to have handling your home sale. There is no excuse or acceptable rebuttal, just a terrible lack of professionalism! We will appoint another estate agent who can do a proper job and who genuinely wants to earn your business.
I am very sorry about the experience you have had with the Oxford Office of Knight Frank. I would welcome the opportunity to speak with you if you would like to call me on 07775 618 520 . If you prefer not to make further contact, please be assured I will be following up with the team to find out what happened on these occasions to cause you to write publicly in this way. Kind regards. William Kirkland Partner, Office Head
5/5
GoogleI have dealt with many estate agents over the years, but my experience in buying a property through Knight Frank in Oxford was excellent and special. Firstly, William Kirkland was proactive and spotted the exact property I was looking for and moved with speed to get the ball rolling. Without William's proactive approach, I doubt I would have achieved the purchase. It was a tricky transaction which required sharp and quick thinking and dealing with a complex set of circumstances. William was extremely professional and it was most helpful that he was very realistic about key aspects, as we moved through the different stages of the process. He always followed up quickly, on the same day and communicated clearly. His was always the last note on file and the most recent call. We never had to wait long to know where we were in the process and where we stood on the various matters. There were several challenging aspects during the negotiations and William helped me navigate these with useful insights and guidance, which I have not experienced with other agents. William managed to bring a pace and balance to the negotiations which meant that in the end, neither party walked away and the deal was done! I think one of the main things William brought to the table was how he managed both sides expectations, without creating any bias to one side or the other. We both felt fairly treated and both achieved our objectives, happily. Having worked and participated in the professional services industry internationally, I am able to say that there is no doubt that William Kirkland is quite unique in the estate agency world and the most professional and competent estate agent I have met, with exacting standards and capabilities not easily found elsewhere. I highly recommend William Kirkland if you want to buy or sell a property in Oxford. I also found Knight Frank's Oxford office staff very friendly and helpful, nothing was too much trouble and highly competent. I was impressed with Knight Frank's reports, brochures and services which keep one well informed and up to date on all property trends and opportunities.
Dear Mr Grinstead. Thank you so much for your wonderful review, we were delighted that the sale went so smoothly. Best wishes William Kirkland
5/5
GoogleI would highly recommend William and the team at Knight Frank. They went above and beyond to help us sell my mother's house. It was a difficult time for us all and their help and support made it an easier process than it otherwise would have been. Thank you!
Dear Sarah, thank you very much for your kind words. I greatly enjoyed helping you and the family and very pleased we had a successful outcome.
5/5
GoogleWe were really pleased with service that Harry Gladwin and his team at Knight Frank provided. From the initial visit, to the sale of the property, we received an effective and reliable service, providing us with maximum viewers and a great result, with a sale in just over 2 weeks. Everything ran very smoothly and quickly with the staff going out of their way to help us and keep us informed at each stage of the process. Samantha Young, the Team Secretary, went out of her way to help tie up all the lose ends that are involved in the handing over of a house. I would highly recommend.
Dear Mr Collins, Thank you very much for your review I shall pass this onto Harry.
5/5
GoogleHarry Shepard was a steady hand through a difficult period both for the market and a lengthy conveyancing. I also had some interactions with the team, who all seemed very competent, but my recommendation is defintely for Harry Shepard
Thank you for your kind words; it was a pleasure working with you. Wishing you all the best for the future. Harry and the rest of the team
5/5
GoogleThe whole experience from start to finish of selling our family home in Oxfordshire was done with such care and consideration along with a great professional service from all the team. Thank you Harry Ollie Gemma and the rest of the viewings team.
Thank you for your kind words. It has been a pleasure working with you.
5/5
GoogleWe wish to thank Harry Sheppard; the office staff particularly Miriam, and Paulene who conducted the viewings, for their collective, exceptional, professional efforts on our behalf. All brought to a very successful conclusion. We do not say this lightly as we have some experience in this field. Most highly recommended.
It was an absolute pleasure to act on your behalf Mr and Mrs Morley and hope we can assist in finding your next property.
5/5
GoogleWell we've sold !! I can't express the joy we feel as we are finally moving on! Which brings me to Harry Sheppard of the Summertown branch. Harry has stuck through this arduous journey without a moment of flagging... thanks to him we got the deal we wanted, despite the complication of land rights. Both Catherine and I would highly recommend Harry Sheppard and the complete Knight Frank team at Summertown Oxford.
It was an absolute pleasure acting on your behalf and thank you for taking the time to write a review. I am most grateful. We are delighted for you and whole team here wish you the very best going forward.
5/5
GoogleA really first class service from Ellie Fieldwick who managed to sell my property in Oxfordshire in challenging market conditions. Great communication and effective management of all the moving parts in the chain to get the sale over the line. Thank you Ellie!
Thank you very much for your kind words. It was a pleasure working with you. Best wishes for the future, Ellie
5/5
GoogleKnight Frank did an excellent job of marketing our property. William Kirkland was a pleasure to work with, thoroughly communicative, transparent and realistic throughout. I would not hesitate to use their services again:
Thank you very much Magnus. I enjoyed working with you both and am very pleased with the outcome. Best wishes, William
5/5
GoogleWe sold our house in Oxford with Knight Frank, and the service was excellent. The agent Oliver Saxton and the whole team in the Oxford office were quick to respond and kept in touch with us throughout the whole process. They also kept a …
Thank you Mike, it was a pleasure to work with you and be involved in the sale of your home. Wishing you all the best. … More
5/5
GoogleWhen we bought our house 24 years ago through Knight Frank we promised that if we were ever to sell we would feel in safe hands to return to them and we have not been disappointed. Harry and Giselle have navigated us through the process with great skill, discretion and sensitivity. We felt confident that Harry had an in depth knowledge of the area and enthusiasm for the property that we are sure contributed to the successful sale. His advice was always well considered and accurate. During the challenging journey from offer to exchange in just 20 days we felt protected and well informed at all times. We can only hope that the next home we find will be with the help of the team at Knight Frank.
It has been an absolute pleasure acting on your behalf. It is a wonderful property and the buyers are so appreciative of how well you have maintained and improved the house and wonderful gardens over the years. Please do not hesitate to call if I can help with regard to your next move, even if only to be a sounding board. Very best, Harry
5/5
GoogleWe have used Knight Frank Oxford for both of sale of our existing home and purchase of our new home. It has been a long process but William has been very supportive and totally professional throughout. We would be very happy to recommend William and his team.
Dear Matt and Sarah, Thank you very much for your message, we got there in the end and a good result. Best wishes, William
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