Finders Keepers Central Office reviews in Oxford

★★★★★ 5/5

Google

I couldn't find what I was looking for on my own (good places get snapped up quickly here in Oxford). So I went to these agents with a long wish-list & a budget. Within weeks, they'd found the perfect place for me (basically I wanted something that matched what I'm used to in London, in the heart of the city, but at a sensible price). It wasn't on the market yet (they sent me photos) and, after allocating me the first viewing, I gave them a deposit & they took it off the market. So much simpler! They have a very friendly, communal atmosphere, and were always keen to explain all the legalese in plain English to those who asked. And I am sure that they are far above the norm in terms of looking after people, simply because there was nothing more they could've done (they did absolutely everything that I'd asked them to, even getting the landlady to agree to install a decent shower for me before I'd moved in). Everyone works really hard to make your stay a pleasant one. They fixed a light outside the flat within hours even though I said it wasn't urgent (tbh I'm not even sure who's responsible for that light fixture but they did it anyway!!). They were also extremely flexible about minor things that I'd forgotten when I was in a rush due to work. They feel more like friends than a normal business, but that's the classic advantage an SME has over the Goliaths! Oh, and even after leaving they're still there (remotely!) helping me to tie up any loose ends (they advised me on some sure-fire ways to ensure bills are redirected correctly :-)). Can't really ask for more!

Kam · 30 July 2016

★★★★★ 1/5

Facebook

That's being generous! Got told certain things would be fixed before moving in...2 yrs later things weren't fixed. We were told because we weren't paying the going rate we shouldn't expect things to be repaired! Emails ignored. We were being awkward because we wanted to arrange visits for when we were in the property (because we have cats and there was no cat flap and were concerned they would get out in our absence!), being awkward is also when you let them know you are in from 3pm mon to Fri! Wouldn't use again and certainly wouldn't recommend!

Vicky · 11 March 2016

★★★★★ 5/5

Google

We have been with this company for years and the agents (Rachel and Connie in particular) have been extremely helpful to find properties suitable to our needs. Never a problem too big and always been at hand to offer support and advice. Outstanding.

Heidi · 11 February 2020

★★★★★ 5/5

Facebook

We have always found Finders Keepers very professional and helpful - even to advising what to create from potential space, so defining the building above a Summertown shop.Their design company, Decorum finished off the job by creating 3 totally different moods in adjacent flats. However, we have used Decorum now for the design and fitting of two rooms in our house. This was creatively successful as a newer look than we would have done, and operationally very efficient in fitting the jobs and tradesmen into a well timed operation with the minimum of disruption. For the second room, after agreeing the look, it was all done while we had a week away.Thank you!Michael & Joan Greenwood

Mike · 3 April 2015

★★★★★ 5/5

Facebook

We used Finders Keepers' Interiors arm Decorum to source furniture for a flat going onto the rental market and the result was excellent. I checked FK's estimates against what I would have had to pay buying comparable items direct and the differences were minimal. Final cost was below the figure estimated as FK passed on savings on bulk purchases. Another big benefit was that for a small fee FK oversaw delivery and installation on everything saving us endless time. When we inspected we were very pleasantly surprised by quality of the furniture and the overall finished effect. Unsolicited, our tenants wrote that they were thrilled.

Kathryn · 26 March 2015

★★★★★ 2/5

Google

My experience with this estate agent has been terrible. I found my ideal flat with them. I was ready to take it there and then. I was put off paying, told "Just take the weekend and call us Monday morning to make the payment" - I asked "wouldn't I risk losing the property doing this?", but I was assured I wouldn't. Come Monday morning I find out they'd convinced the landlord to take another couple who went to view the property after me. They'd apparently 'presented' my case to the Landlord and he'd rejected me in favour of this other couple. Aside from that I have no idea how they could have possibly presented my case to the landlord without actually establishing my situation first, I was told that I should have put in a bid, back when I first went to see it, to have secured it.... ...left speechless. I won't be using this estate agent again.

Chris · 12 February 2013

★★★★★ 5/5

Google

The staff at Park End St, Oxford have always been courteous, efficient and professional. As a landlord, one expects and in this case receives the service for which one pays. Well done!

Harold · 20 March 2022

★★★★★ 5/5

Google

We have been with this company for years and the agents (Rachel and Connie in particular) have been extremely helpful to find properties suitable to our needs. Never a problem too big and always been at hand to offer support and advice. Outstanding.

A · 14 June 2019

★★★★★ 5/5

Google

I have been very satisfied with the service I have received from Finders Keepers. They are very helpful and have always been fast in responding to issues relating to our lease. I can really recommend them!

Alex · 22 May 2021

★★★★★ 5/5

Google

Very wonderful service and experience. Supportive and helpful staff. I really recommend Finders Keepers. I found the exceptionally professional. In particular Hannah and Kate.

Thamir · 16 April 2020

★★★★★ 5/5

Google

We've been renting a Finders Keepers managed property for around two years no. All our interactions with them have been very professional and they have been quick to deal with any maintenance issues.PositiveResponsiveness, Professionalism

Callum · 24 August 2021

★★★★★ 1/5

Facebook

Absolute chancers, as soon as you move on they try and milk you for as much as possible, including a £12 charge for a period after I left. Miserable company clearly in financial difficulties

James · 12 August 2021

★★★★★ 5/5

Google

Great team. Always efficient and respond quickly. Although I did not find a property through Finders Keepers I was very impressed with the service and response times. Will definitely go to them again in future.

Edward · 29 April 2021

★★★★★ 3/5

Google

Small and compact office

Peter · 20 March 2024

★★★★★ 5/5

Google

We have really enjoyed working with Connie - she has been quick, responsive, and we always feel she is doing the best to take care of us as people and not just as clients. We're very grateful!

Alissa · 17 March 2020

★★★★★ 5/5

Google

Awesome experience letting our apartment from abroad with Finders Keepers and we were especially pleased with the heroic help from Ellie to help us feel welcome in our new home!PositiveResponsiveness, Quality, Professionalism

Jake · 22 June 2021

★★★★★ 5/5

Google

Super friendly staff and quick response to any issues that might occur with a rented apartment. The property manager of my building was Connie Cook and she was very friendly and always eager to help.

A · 13 June 2020

★★★★★ 5/5

Google

Excellent customer service! I've had a couple of sticky situations (burner dying on New Years Eve e.g.) and they responded immediately to help solve the problem. They've been lovely to deal with on all fronts.

Christine · 17 March 2020

★★★★★ 5/5

Google

Many thanks to FK in Oxford, Park End Street, particularly to Gabriella M.! She has been superhelpful and attentive to all my needs so far. Always responsive and professional.PositiveResponsiveness, Professionalism

Nina · 22 June 2021

★★★★★ 5/5

Google

Super friendly staff and quick response to any issues that might occur with a rented apartment. The property manager of my building was Connie Cook and she was very friendly and always eager to help.

Sarah · 11 February 2020

★★★★★ 5/5

Google

I have rent a house with Finders Keepers in Botley Oxford for a year. High quality services and professionalism describe them as Letting agents. Every member of staff I have met was friendly and helpful.

Achillefs · 11 February 2020

★★★★★ 4/5

Google

Polite and helpful staff who usually look into problems and get them fixed quickly. Overall found them to be a very good service to use

Emily · 22 March 2022

★★★★★ 4/5

Google

Polite and helpful staff who usually look into problems and get them fixed quickly. Overall found them to be a very good service to use

E · 20 March 2022

★★★★★ 4/5

Google

Polite and helpful staff who usually look into problems and get them fixed quickly. Overall found them to be a very good service to use

E · 13 March 2022