Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been doing business with Connells since 2016 and I would like to consider myself a loyal client. However, there was a misunderstanding in their account system which caused me and Connells both a lot of headache. I was almost certain not to carry on with them in future. However, I found Fabiha Hoque, which was the most helpful and tried her best to sort out the issue. I am very pleased with the outcome and believe will carry on with Connells in future as far as I can find people like Fabiha who understand the value of loyalty and customer service.
Kambiz · 25 August 2023
★★★★★ 5/5
GoogleVery happy to work with such a professional team !
Anum is absolutely amazing and helpful ! Thanks Anum !
Sandel · 25 August 2020
Agent replied · 24 August 2024
Thank you so much for taking the time to leave our Connells team a five-star review!
★★★★★ 5/5
GoogleGabriella and Mohammed secured a lovely house which we are currently living it! They also offered the Zero Deposit scheme which was really straightforward. Connels have a very good digital system to process the contract, and raise issues on the house. Thanks!
Maria · 12 October 2023
Agent replied · 24 August 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFast set up to our new home all went smoothly without any issues. Thanks to the help of Fabiha and her team!
Sai · 12 October 2023
★★★★★ 1/5
GoogleWe used their "fully managed" services to let our flat in the area.
They were very good at collecting the fees and reminding us of legal stuff like boiler inspection (even when there were only two days remaining in the tenancy) but apart of that didn't do much, and were very slow at responding. Basically acting as proxies between you and tenants/contractors, but you still somehow have to manage it all.
The inventory checks were poorly made; they didn't even bother to open/close the curtains or take a water meter reading, and they didn't check the garage. The thermostat was left at 21C for five weeks while the flat was empty; we were later told by Connells that their staff is not trained to use thermostats. They are not responsive; your contact point changes, sometimes without notice, and the new one is not updated on your case.
Christophe · 25 August 2022
★★★★★ 5/5
GoogleI have been searching for something for a while, although I wasn’t able to find anything, I had the most help from Fabiha. She made sure to contact me every time there was a new property on the market, and was very thorough and able to answer all my questions. She made sure that anything she had available was very much suited to my needs, and I couldn’t recommend her enough. Thank you for making it easier for me !
Ferial · 25 August 2022
★★★★★ 1/5
GoogleIt has been over four months since I left my apartment and still haven’t received the remaining amounts from my deposit. It takes weeks to get an email response and when I call the people I need to talk to are never there.NegativeResponsiveness, Quality, Professionalism, Value
Audriana · 25 August 2022
Agent replied · 24 August 2024
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
★★★★★ 2/5
GoogleThey are treating clients lower than the lowest customer/client service standards
Marcin · 12 October 2024
Agent replied · 24 August 2024
Hello, I am sorry you feel this way please email me at complianceresidential@connells.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GooglePoor service . Wasting of time .
Laura · 12 October 2024
Agent replied · 24 August 2024
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@sequencehome.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleConnells were great as always. All staff are friendly and helpful. Mr Sanal Sundaresan in particular was exceptional with the service he provided throughout. His honest and friendly approach with clear and consise instruction is highly commendable. He hardly says NO and went above and beyond his role as a Mortgage Consultant. I have no hesitation recommending Mr Sanal for any Mortgae related services regard less whether you're buying a property through Connells or another agent.
Tulasi · 26 August 2019
★★★★★ 5/5
GoogleI have had a great experiance with jordan at connells he has been a great help to me he is always polite friendly & very easy to talk to, always has time to answer any questions or wories you may have so i would like to say thankyou very much for your time & makeing this experience easier for me jordan.
Karen · 25 August 2022
★★★★★ 5/5
GoogleFabiha in Lettings @ Connells has been of great service so far in our letting process for a new property in the Oxford area, having had bad experiences from other companies in the past we have been well communicated to and updated at all stages throughout!
Tom · 12 October 2023
★★★★★ 5/5
GoogleBrilliant branch. Mohammed tended to us and made the process seamless, would highly recommend
Oli · 12 October 2023
Agent replied · 24 August 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleCasey Huckin was very helpful throughout the process of buying my house she was very imformative and quick to respond to any correspondence.
Suzanne · 26 August 2019
★★★★★ 5/5
GoogleAll staff was good but mainly want to say thanks to Sanal Sundaresan his the best very helpfull and knows wat is doing
Mantas · 26 August 2019
★★★★★ 5/5
GoogleWonderful staff, very professional, responsive and trustworthy.
E · 12 October 2023
Agent replied · 24 August 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have recently a very good experience letting out a property, mainly bc Sher Azad managed the whole process. He is been great, easy to reach, very quick response to everything. Highly recommended
Haisem · 25 August 2022
★★★★★ 5/5
GoogleDefinitely recommend renting with Connells especially with Fabiha. She communicated with me throughout the process of my property search. Making the process stress free and easy :) keep up the good work.
Fahad · 25 August 2022
★★★★★ 5/5
GoogleOur experience with Connells letting is very good . They done our process with in the time limit . The staff members are very friendly and helpful
Thank you
Syam · 25 August 2022
★★★★★ 5/5
GoogleOne of the best estate agencies in Oxfordshire, the staff is fantastic and care, highly recommended.
AHMED · 12 October 2023
★★★★★ 5/5
GoogleWe have recently had a very good experience letting out our property, mainly because Faisal Feroze managed the whole process. He's been great, easy to contact, very quick to respond to everything. Highly recommended.
Darren · 25 August 2021
★★★★★ 5/5
GoogleSo far so good, just started with Connels. Hope to complete sale without any problems.
Neil · 25 August 2022
★★★★★ 5/5
GoogleReally good service and communication received from Fabiha, highly professional staff member, outclass effort!
Chaudhry · 25 August 2022
★★★★★ 5/5
GoogleWarm empathetic professional service from Olivia Norton in the lettings department, we couldn't have asked for more.PositiveResponsiveness, Professionalism
Lorna · 25 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
