Trusted Agent profile · Oxford

Connells Oxford reviews

4.2

★★★★★ Great

121 reviews across 1 platform

1-2 Bank Court Chambers, 60 Between Towns Road, Cowley, Oxford, OX4 3LR

Connells's office in Oxford, at 1-2 Bank Court Chambers, is rated 4.2 out of 5 across 121 reviews on 1 platform, including 121 Google reviews rated 4.2.

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4.2 / 5

121

Reviews on Google

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Oxford office, from every platform, shown as written. First names only.

5/5

Google

I’d like to praise Ruby, the lettings negotiator, for a fantastic service. After my previous tenant gave notice, Ruby was quick to let me know and quickly found a range of excellent potential tenants. She moved quickly to ensure all contracts were signed and her communication with me was excellent. The new tenant moved in the day after the flat was vacated, and Ruby even arranged for gas inspection/certificate on same day. A superb managed-service. Well done Ruby!

Christopher · 6 October 2026

Agent replied · 12 October 2026

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Ruby. Her dedication and quick action truly make a difference. We appreciate your recognition of her hard work and are glad to have provided you with such excellent service. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Exceptional service from Connells. I couldn’t be more grateful for Saqib’s help selling my late mother’s property. Having assisted her previously with past property purchases and sales, he brought not only professionalism, but also care, empathy, and diligence throughout. ​Saqib was proactive from day one and kept communication clear, transparent, and timely at every step. Selling a home in these circumstances is never easy, but Saqib handled it with utmost sensitivity and made the journey as smooth as possible. ​I cannot recommend Saqib and the Connells team highly enough.

Sunil · 12 September 2026

Agent replied · 12 October 2026

Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I recently sold a house through Connells and the team were fantastic especially Saqib Rashid who delivered an amazing service and liaised really well between all parties. I couldn't recommend him enough as he is the leader of the team and definitely leads from the front with outstanding customer service and goes the extra mile with a smile and I will always deal with them in the future. They certainly buck the trend and have proven that not all estate agents are the same

Tariq · 12 June 2026

Agent replied · 12 October 2026

Thank you for choosing Connells for your home sale! We are thrilled to hear that Saqib Rashid and our team provided exceptional service. We take pride in going the extra mile and are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Thank you to Saqib and his colleagues for being professional, kind and extremely helpful with the sale of my parent’s home. As soon as I met Saqib I felt he would do a good job. He is very knowledgeable and a pleasure to deal with. I would thoroughly recommend.

Claire · 12 June 2026

Agent replied · 12 October 2026

Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

We had really good and timely help from all the Connells agents especially from Jaz and Saqib. They were available for us to reach out at each stage of our purchase and the customer experience was great. They were very customer friendly and were always available to help with any problems that arose. Jaz kept us informed at every stage, helped us to navigate through the entire purchase process. Thank you dear team...

Joice · 16 November 2025

Agent replied · 16 April 2026

Thank you for sharing your positive experience with our team at Connells! We strive to provide excellent customer service during every step of the buying process, and we're so glad to hear that Jaz and Saqib were able to assist you. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I would like to say a very big thank you to Tadhg & Kismet who helped us secure a rental property. They were amazing throughout the whole process - very supportive, warm and friendly. You can tell they genuinely care about the people they work with and go above and beyond in their efforts to help and find solutions for their clients. Thank you Tadgh and Kismet! Virginia

Virginia · 16 December 2025

Agent replied · 16 April 2026

"Thank you so much for your kind words, Virginia! We are grateful to have been able to help you secure your rental property. Our team is dedicated to providing exceptional service and we are happy to hear that our efforts did not go unnoticed. We truly care about our clients and their needs. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

Avoid - You have been warned!! 4. Update Sept 26. Delay, delay, delay! Still no progress. Connells still hold onto the deposit without cause or explanation. Are Connells in financial difficulties? Is that the reason they are failing to return security deposits? Are Connells going bancrupt? ................................. 3. Update late July 26... Avoid, go anywhere else but here. Still without good cause they have yet to return the tenants deposit. What an outfit. Why would anyone permit them to hold someones deposit?!!! ............................ Avoid, go anywhere else but here. 2. Update July 26..... Then to confirm the lack of professional standards employed, they unilaterally cease control of the Tenants Security Deposit & refuse to hand it back without cause. What an outfit. Incompetent, deceitful, money grabbing sharks. 1. What an unpleasant experience dealing with these people. Started well enough when they were selling something but rapidly fell apart when had to perform. Local staff blindly followed the single company line making a mockery of their "bespoke service to landlords", then exceeded their brief & authority & finally overcharged. Clearly a ridged centrally controlled business unable to trust local staff who were found to be lacking in understanding, experiance & customer awareness.

Simon · 12 September 2026

Agent replied · 11 August 2025

Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Connells letting displayed exceptional performance in services as top notch experience was reckoned by listening attentively to get the vital details of customer needs and working optimally to ensure it was met with a short time frame. Tadhg is an outstanding customer negotiator, who understands the plight of a customer needs based on good customer relations.

Stanley · 16 February 2026

Agent replied · 16 April 2026

Thank you for your positive review! We take great pride in providing exceptional service to our clients and we're so glad to hear that Tadhg was able to meet your needs in a timely and efficient manner. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Easily the smoothest and easiest experience I have ever had with an estate agent. Tadhg al-Hassan was extremely helpful and friendly, even negotiating with the landlord on our behalf. He remained professional and courteous, despite our slow replies and inconvenient working hours. All Communications were swift and efficient. He was very sincere and never tried to oversell or encourage us to spend more. I would certainly recommend to others.

Francesco · 12 October 2025

Agent replied · 16 April 2026

Thank you for your wonderful review! We're thrilled to hear that you had such a smooth and easy experience with our estate agent, Tadhg al-Hassan. Our team takes pride in providing excellent service and we're glad it showed. We appreciate your recommendation to others and look forward to working with you again in the future. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I'm writing to express my utmost satisfaction with the exceptional service provided by Connells in Oxford. From the very beginning, the team has been incredibly helpful, knowledgeable, and dedicated to assisting us in our home-buying journey. In particular, I would like to commend the following individuals: * Jaspal: As our negotiator, Jaspal has been outstanding. His expertise and negotiation skills have been invaluable in securing a competitive offer for our dream home. * Vaibhav: The mortgage advice provided by Vaibhav has been exceptional. His guidance and support throughout the process have been instrumental in ensuring a smooth and stress-free experience. * Saqib: As the Branch Manager, Saqib has consistently demonstrated a high level of professionalism and commitment to customer satisfaction. His leadership and oversight have undoubtedly contributed to the positive experience we've had with Connells. While our home-buying process is still ongoing, I have full confidence in the team at Connells to guide us to a successful conclusion. Their dedication, expertise, and personalized service have exceeded our expectations, and I would highly recommend them to anyone looking to buy or sell a property.

Clinton · 28 September 2024

Agent replied · 25 October 2024

Hello Clinton, Thank you so much for your wonderful 5* review! We're thrilled to hear about your satisfaction with our team at Connells in Oxford. Your kind words about Jaspal, Vaibhav, and Saqib are greatly appreciated, and we are delighted to be part of your home-buying journey. Best regards, Lucy, Customer Relations Team

5/5

Google

Connells provided an excellent service, finding new tenants and making sure everything was in place. We dealt with Tadgh and Kismet who responded quickly to any queries. Many thanks.

Alison · 16 February 2026

Agent replied · 16 April 2026

Thank you for your positive feedback! We're so glad to hear that Tadgh and Kismet provided excellent service and made the process smooth for you. It's our pleasure to assist with finding new tenants and making everything run smoothly. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I recently had the pleasure to work with Saqib Rashid and I couldn't be happier with the level of service and expertise provided. From start to finish, Saqib was professional, responsive and not only dedicated to selling my property but was active in looking to find me a suitable property to buy as well. His knowledge of the local market and attention to detail made the process stress-free and enjoyable. I highly recommend Saqib to anyone who is looking to buy/sell their home. Thanks again!

MA · 29 October 2023

Agent replied · 24 August 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

Hei Connells people 😀...thank you so so much. My special thanks goes to 2 amazing, lovely, patient, caring people KISMET and TADHG, (yes , capitals letters are needed here 😁) what you guys did for me in such short time deserve more than an applause, honestly I can't thank you enough for all your hard work and perseverance in replying my emails and kept informed me all the way ... What a job guys 👏👏👏👏👏🙏🙏🙏🙏 appreciated so much, Connells is lucky to have you guys on board.

Gigo · 12 October 2025

Agent replied · 15 June 2025

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

I recently had the pleasure to work with Saqib Rashid and I couldn't be happier with the level of service and expertise provided. From start to finish, Saqib was professional, responsive and not only dedicated to selling my property but was active in looking to find me a suitable property to buy as well. His knowledge of the local market and attention to detail made the process stress-free and enjoyable. I highly recommend Saqib to anyone who is looking to buy/sell their home. Thanks again!

Mo · 12 October 2023

Agent replied · 10 December 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

I had the best experience and timely help I needed. Tadhg-Al -Hassan is a star.

Ada · 16 February 2026

Agent replied · 16 April 2026

Thank you for your kind words! Our team strives to provide timely and helpful service to all of our customers. We're so happy to hear that Tadhg-Al Hassan exceeded your expectations. We'll make sure to pass along your praises to him. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Very professional team like saqib, Murad and special Thanks to Ashish and Vaibhav. They helped us on our every steps until we got our home. Thank you team.

Raj · 12 June 2026

5/5

Google

Had a the pleasure of dealing with the Senior Branch Manager Saqib Rashid and Residential Sales Manager Jaspal Thiara. They went out of their way to find us a property, assisted us throughout the transaction and helped us complete on our new home! Could not be happier and highly recommend them and the Connells team! Thank you!

Andon · 16 February 2026

Agent replied · 16 April 2026

Thank you for this amazing review! We are thrilled to know that we were able to provide you with a top-notch experience and help you find your dream home. Our team at Connells strives to go above and beyond for our clients and we are glad Saqib and Jaspal were able to assist you every step of the way. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Tadhg did a fantastic job helping me to secure a rental property remotely and very quickly. He was very professional, ensured swift communication and patiently answered my questions, as I navigated the Oxford rental market for the first time. Would highly recommend this team at Connells. Only area of improvement would be facilitating better communication between LL and tenant once details have been finalised.

K · 16 October 2025

Agent replied · 16 April 2026

Thank you so much for your feedback! We're thrilled to hear that Tadhg provided you with excellent service and made your rental process smooth and efficient. We'll definitely work on improving communication between landlords and tenants. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Staff was extremely supportive. Particularly Mr Al-Hassan, Tadhg! I have just arrived in the UK and navigating the barriers of letting a house as a new tenant can be very frustrating. Honestly thanks to Connells and specially to Tadhg my family is able to call Oxford our HOME, now! We felt welcomed and supported. I can’t recommend Connells services enough! Thank you!

Davi · 12 October 2025

Agent replied · 26 April 2025

Hi Davi, thank you so much for your wonderful 5* review! We're thrilled to hear that Mr. Al-Hassan and Tadhg were able to make your transition to the UK smooth and welcoming. It's fantastic to know that you and your family now feel at home in Oxford. Best wishes, Lucy, Customer Relations Team

1/5

Google

Left multiple messages and didn't receive any return calls re new letting. Didn't get email as advised

Ismail · 21 September 2026

Agent replied · 12 October 2026

If you are unhappy with your experience, we would ask you to contact us so we can discuss this with you via our compliance team review@Connellsgroup.co.uk. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I just had a great experience letting my house with Connells. Tadhg Al-Hassan provided a bespoke service which ended up with me finding the perfect tenants for my property. His professionalism and attention to detail was very impressive and left me and my new tenants well informed and with everything we need for a long tenancy. Many thanks :-)

Char · 12 October 2025

Agent replied · 16 April 2026

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

Excellent service from Saqib at Connells! Professional, efficient, and really helpful throughout the process. Highly recommended!

Khizar · 12 August 2026

Agent replied · 12 October 2026

Thank you so much for taking the time to leave this fantastic review! We are thrilled to hear that Saqib provided you with excellent service. We will be sure to share your kind words with him. Thank you for choosing Connells and for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

A fantastic service, great communication and friendly staff that are always happy to help. Gabriella, Mohammed and Fabiha were extremely professional throughout the process and handled it with ease. I'm very happy with the tenants they found and will certainly be contacting them once again whenever I need new tenants.

Leighton · 12 October 2023

Agent replied · 24 August 2024

Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Our first connection with Tadhg in the search, proved fruitful from his sense of urgency, care and courtesy. We thank God for dedicated and determined service.

Penda · 27 December 2024

Agent replied · 23 December 2024

Thank you for taking the time to leave us this great 5* review Penda. Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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