Trusted Agent profile · Oxford
★★★★★
121 reviews across 1 platform
1-2 Bank Court Chambers, 60 Between Towns Road, Cowley, Oxford, OX4 3LR
Connells's office in Oxford, at 1-2 Bank Court Chambers, is rated 4.2 out of 5 across 121 reviews on 1 platform, including 121 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleSaqib, Vaibhav and the team were brilliant and helped us from start to finish! They helped us secure a mortgage and buy our first home. We highly recommend them! Thank you
Rovena, it’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleGabriella was really helpful in our house letting journey. She responds to emails very promptly and gives a very positive vibe, unlike many other letting agents I have encountered. I recommend her and her colleagues at this Connells branch for your house letting needs.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been doing business with a different agent for many years. I then decided to explore other options when a leaflet was dropped through my door by Connells estate agents. I had decided to go with them and the service I had received from Fabiha was very professional and exceptional to help me find a tenant that is right for my property. I will definitely be returning to her when I need to find more tenants.
5/5
GoogleFabia was absolutely fantastic! Service with a smile, really knowledgable and happy to answer any questions me and my partner had regarding the application form for our hopeful property. She was also there at the viewing, showing us around and was a wonderful aid to helping us feel welcome and in love with the home. She quickly and efficiently powered through a busy Saturday morning, incredibly professional and a truly incredible estate agent!
1/5
GoogleThe worst real estate agent I ever met. After rent ends, they had a list of the different reasons for us to pay and after eight months and several time of reminders, we still didn't receive the rest of the deposit. In a word , if you choose them, prepare to give away all your deposit. In short, shady intermediaries, shameless domestic intermediaries are at the mercy of others, and the housing supply is also poor. If you can't choose, don't choose, to avoid lightning.
Hello X S, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleFabia was absolutely fantastic! Service with a smile, really knowledgable and happy to answer any questions me and my partner had regarding the application form for our hopeful property. She was also there at the viewing, showing us around and was a wonderful aid to helping us feel welcome and in love with the home. She quickly and efficiently powered through a busy Saturday morning, incredibly professional and a truly incredible estate agent!
5/5
GoogleExceptional Letting Experience with Connells! I recently had the pleasure of working with Connells as my letting company, and I couldn't be happier with the experience. From start to finish, they exceeded my expectations in every aspect of the letting process. First and foremost, their communication was outstanding. The Connells team was always prompt in responding to my inquiries, whether it was by phone or email. They kept me well-informed throughout the entire process, which helped alleviate any concerns I had as a tenant. The professionalism of the Connells staff was truly impressive. They were knowledgeable about the local property market, and their expertise was evident when helping me find the perfect rental property. They guided me through every step of the application process, making it seamless and stress-free. Connells also demonstrated their commitment to maintaining high-quality rental properties. The property I rented was clean, well-maintained, and move-in ready. Any minor issues were addressed promptly, and I felt that my comfort and satisfaction were a top priority for them. Furthermore, the Connells team showed great attention to detail in preparing all the necessary paperwork and agreements. This meticulousness provided me with peace of mind, knowing that everything was handled correctly and professionally. Lastly, their friendly and approachable demeanor made the whole experience enjoyable. They were patient and accommodating, ensuring that all my questions and concerns were addressed promptly. Special mention to Mr. Mohammed T Sabir for the guidence.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe best agent ever seen.
Thank you so much for the glowing review! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCan't recommend Connells enough. Saqib, Razia and team actively engaged with the buyer and sorted out some unusual issues ensuring the sale progressed went through quickly. Would definitely use again
Thank you Laura for your kind 5* review and recommendation! - Best wishes, Scott @ Customer Care
5/5
GoogleMohammed has been extremely friendly and helpful with our rental search and we cannot thank him enough. I would definitely recommend Connells to anyone who's looking to rent in Oxford.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleRazia and Saqib were both really helpful in the purchase of our new property! Really great communication, couldn't recommend Connells enough - thank you both for the 5* service!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to highly recommend connells Estate Agents Mortgage broker vaibhav Jain is amazing Manger Saqib and Razia are very good team worker
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleFabiha was very helpful in finding me a home. She responded to my emails and calls prompty and answered any questions I had. Thanks to her, I managed to find a house quickly and without any issues. She was very professional and I highly recommend her for any tenants looking for a home in Oxford!
5/5
GoogleI cannot thank enough. Zara helped me in this stressful process, finding the house suitable to my needs, understanding my challenges, answering my questions, explaining me different processes, most importantly always listening to me. Natasha, excellent mortgage advisor, always replied quickly, thinks about the welfare of the customer and even reminded me about the things I did not consider. Thank you Zara and Natasha..PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI really recommend Connells especially Gabriella Rees, she helped a lot in the whole letting journey.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGabriella and Mohammed really helped me out a big time. I was desperately searching for a place to move in within a short frame of time and they sorted me out with a perfect sized place under my budget and worked everything out within the timeline I requested. I definitely recommend them and their services are really smooth and easy. Thank you again!!!
Thank you for your terrific 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery poor service! I was with connells for over 6 months with very limited viewings and no serious offers, since going with a different estate agents I have had more viewings in 3 weeks than I had in 6 months with connells. I often couldn’t get through on the phone and would leave a message for them to call me back, which they would very rarely return. They didn’t give me any feedback on viewings until I insisted that they should. No proper advice on pricing etc. I have wasted so much time and money waiting for connells. AVOID!!!!NegativeResponsiveness, Quality, Value
Hello, we are very sorry to hear that you believe the service of our team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleConnell's was the only letting agency I contacted that was on top of things and replied to my emails promptly. In particular, Fabiha was extremely helpful and made the whole process easy and stress free. I can't recommend her enough, thank you Fabiha!
1/5
GoogleAbsolute shambles. No communication whatsoever. Never return calls, also staff don't seem to know what's going on
We apologize for any inconvenience. Our team strives to provide excellent communication and we will be sure to address this issue. Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMe and my husband were really struggling to find a property that was suited for us but Fabiha Hoque was really professional and kept us well informed with all of the available properties. She has made this process so much easier and I cannot recommend her enough. Thank you Fabiha!
5/5
GoogleThe staff, Fabiha is a responsible and reliable person who replies all inquiries about everything immediately and she takes prompt follow up actions throughout the process. She has provided a very good services. Thank you.
5/5
GoogleExcellent service provided. Special mention to the lettings manager Kismet, she was very helpful in our enquiries. Thank you.
Thank you so much for taking the time to write this review! We are thrilled to hear that you had an excellent experience with our lettings manager Kismet. We will be sure to pass along your kind words to her. Thank you for choosing us! Kind regards, Lucy, Customer Relations.
5/5
GoogleI received an excellent service from Saqib, assisted by Leo, when selling my house in East Oxford - consistently professional, helpful, friendly and on the ball. Happy to recommend them.
Thanks for the excellent 5* review and recommendation Kevin! Best wishes, Lucy, Customer Relations.
1/5
GoogleAs a renter, you may not have a present experience. They seem to be only interested in making the money from you signing contracts. After that, they were super slow at any enquiry, zero response from emails. I always had to call many times and rarely got any response. Save yourself time and trouble and use another agency.NegativeResponsiveness, Quality, Professionalism
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
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Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
