5/5
FacebookThanck you Chancellors...you have a great team,specially Nathan is doing a professional job and i have a good experience with him..well done
Trusted Agent profile · Oxford · Oxfordshire
Verified
Chancellors Oxford reviews
★★★★★
2,301 reviews across 3 platforms
215 Cowley Road, Oxford, Oxfordshire, OX4 1XF
Part of Chancellors, see every office.
Chancellors's office in Oxford, Oxfordshire, at 215 Cowley Road, is rated 4.5 out of 5 across 2,301 reviews on three platforms, including 628 Google reviews rated 4.3.
628
Reviews on Google
This office
351
Reviews on Facebook
Business-wide
1,322
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
Facebook5/5
TrustpilotI found Annabelle to be professional
I found Annabelle to be professional, pleasant and polite at all times. She offered good solid advice on the property market. Undoubtedly it was a pleasure to have met her.
Agent replied
Thank you for leaving us this great review Ron, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
4/5
TrustpilotEffective service
Secured offer quickly. Generally responsive and supported decisions that had to be made. Most personnel changed during the sale process, but new staff picked up quickly and pushed to completion.
Agent replied
Thank you for leaving us this great review Peter, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotCharlotte, as helpful as they come
Charlotte has always been exceptionally helpful, even sorting issues out when I haver made errors from my end. Very quick to assist and always polite. An asset to your company!
Agent replied
Hi Darren, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotI have been impressed with the level of service
I have been impressed with the level of service received from Louise Hughes. Her level of knowledge Of her industry and prompt handling of our situation Has been greatly appreciated.
Agent replied
Hi Wendy, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookId like to thank Mary Hughes. Mary has been a excellent help with all my questions and any property problems. Very professional
5/5
TrustpilotHelpful, polite and personable
Excellent, personable service during our search for a rental property. Prompt, friendly communication and I've felt that Chancellors are the only estate agent that have gone the extra mile.
Agent replied
Thank you Miss Hatcher for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GoogleExactly the same as Ines W. Helpful up until the point of signing rental agreement, after that extremely difficult to get them to even respond to problems with the property.NegativeResponsiveness, Professionalism
Agent replied
HI Martin, we are sorry to read of your issue. So that we can resolve any issues please contact me on directly on jennifer.dowden@chancellors.co.uk. I will be happy to help and look into the matter for you. Many Thanks, Jennifer.
5/5
TrustpilotRoy provides an excellent professional agency services.
Roy provides an excellent professional services to help me on renting an apartment in Chertsey within 3 weeks. I would like to special thanks for his contribution on it.
Agent replied
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotCharlotte
Charlotte, has been very diligent and helpful taking us through the process of securing the fairest compensation for the damage and negligence caused by not-so-great previous tenants, much appreciated.
Agent replied
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
FacebookI would highly recommend giving these guys a miss..... Or at least the leominster branch anyway. Absolutely appalling service. We certainly won't be approaching this company with our money in the future.
Agent replied
Thank you for bringing this to our attention Lexi, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
1/5
GoogleDealing with them has been a bad experience. Landlords beware of their sole letting agency clause and go elsewhere before you find yourself counting the days till you can tell them to get lost.
Agent replied · 30 December 2023
Hello, thank you for taking the time to leave a review, we are however, disappointed that you have felt cause to rate us only one star. So that we can take steps towards putting this right, please could you contact us at customercare@chancellors.co.uk with the details? Many thanks.
4/5
GoogleThanks Chancellors but I do need to make a special mention to Owen Robinson who was especially helpful !
5/5
GoogleHats off to Chancellors - and especially Joe - for getting us through our long and "interesting" house sale!
4/5
GoogleDuring the whole process of purchasing a buy to let property Owen demonstrated an attentive and professional attitude. In addition he communicated well with other members of the Chancellor's team (Carl in lettings), and the legal team to ensure that the transaction moved swiftly to a conclusion. I have since found the same team has worked well on a subsequent purchase and wouldn't hesitate to recommend them.
4/5
GoogleBen was very helpful assisting us in our property search, even though we didn't end up taking the property.
5/5
FacebookCasey Gramson MARLA is all friendliness and always happy to help with my requests. Really impressed with her communication skills and professionalism, always speaks calmly and explains things thoroughly. I highly recommend her. A Aouissi
Agent replied
Thank you! Enjoy the sunshine at Brighton!
5/5
TrustpilotExcellent customer service
I made an enquiry and within 2 minutes had a call back from Sam who was exceptionally helpful and nice to talk to. Keep up the great customer service!
Agent replied
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotKaren Taylor at Chancellors was…
Karen Taylor at Chancellors was excellent and assisted me through this very hard process of purchasing my house. She kept the ship steady. Many many thanks. THANK YOU KAREN!
Agent replied
Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotExcellent Service
We have been incredibly impressed by the service received from Chancellors. The agents are friendly, knowledgeable and extremely professional and helped us achieve a very quick sale. Thank you.
Agent replied
Thank you Natalie for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookI've been in contact with Josh & Gareth at Chancellors on the telephone to discuss potential rental properties. Both have gone above and beyond with their customer service and have really done everything they can to help me.
Agent replied
Thank you Mark, glad we can help, and if there's anything else you need please feel free to drop me an email. All the best.
1/5
GoogleDealing with them has been a bad experience. Landlords beware of their sole letting agency clause and go elsewhere before you find yourself counting the days till you can tell them to get lost.
Agent replied
Hello, thank you for taking the time to leave a review, we are however, disappointed that you have felt cause to rate us only one star. So that we can take steps towards putting this right, please could you contact us at customercare@chancellors.co.uk with the details? Many thanks.
5/5
TrustpilotGood agent
Our agent was Oliver. Our experience with him was quite good overall. He replies to our questions quickly and solved our problems efficiently. He is also a trustworthy agent.
Agent replied
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleRented with chancellor's for a year and had terrible service from the the entire time. Have no interest in renting from this branch again
Agent replied
Hello Steph, we are disappointed that you have rated us only one star with no explanation as to the reason. We always seek to deliver a quality service as our overall scores and many 5* ratings on Google and other review sites demonstrate. Please contact Louise on louise.hughes@chancellors.co.uk if you have any questions we can assist with. Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
About Chancellors Oxford
Why use Chancellors? Chancellors estate and letting agents in East Oxford opened back in 1981 and can be found on the corner of Cowley Road and Divinity Road. Our highly motivated 11-strong in-branch team boast unrivalled knowledge of East Oxford property values and are always eager to answer any questions on buying, selling, letting or renting in the area. The wide range of sales and letting services available at our East Oxford branch include free, no-obligation market appraisals, an extensive portfolio of residential and commercial properties, land and new homes, property management support, and expert investment and market advice. Locations covered Cowley, Iffley, Iffley Village, New Hinksey, Littlemore and St Clements as well as many of the smaller areas in between for your perfect solution to find an Oxfordshire property.
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