Trusted Agent profile · Oxford
★★★★★
1,345 reviews across 2 platforms
82 Rose Hill, Oxford, OX4 4HX, OX4 4HX
Part of Allen & Harris, see every office.
Allen & Harris's office in Oxford, at 82 Rose Hill, is rated 4.8 out of 5 across 1,345 reviews on two platforms, including 202 Google reviews rated 4.7.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
TrustpilotCourtney Reid is an absolute legend
Courtney Reid is an absolute legend! He was so helpful, thoughtful and I genuinely don't have the words to describe how much smoother he's made this entire experience!Also, when I went into the agency to retrive my keys on completion day, the two people that were there were the abolute loveliest and definitely made my day with their heartfelt congratulations and a little surprise I got in an envelope! Absolutely fantastic!
5/5
Trustpilothayley tenet
Hayley Tenet helped me and Peter with our new property we will be moving too. She went above and beyond to get where we needed to be. I would always ring her when I’m stuck on something and she would drop everything and help me instantly. She’s kind, lovely and caring person. I would highly recommend Hayley she’s an absolute angel! Rebecca & Peter x
5/5
TrustpilotAmazing communication
Had a viewing for a property with Issy at the Downend brand who couldn’t be more helpful. The best communication I’ve ever had with a letting agent, was so proactive in keeping us updated with the status of our application and also seems like a genuinely lovely person. An excellent representative for your company - deserves a raise!
Thank you, Ezra. We're thrilled to hear about your positive experience with Issy. Your kind words mean a lot to us, and we'll be sure to pass along your praise.
5/5
GoogleAmazing experience and quick documentation by Stuart and team
Many thanks Gerald for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleEvery member of the Allen & Harris Team have been exceptionally friendly and helpful. Michelle provided a thorough talk through of the Mortgage process which was very helpful, especially as a first time buyer. The wider team have been flexible with viewings and have had brilliant communication.
Thank you for your wonderful 5* review Julia! We're thrilled to hear that Michelle and the rest of the Allen & Harris team were able to assist you so effectively, especially as a first-time buyer. Your kind words about our communication and flexibility mean a lot to us. Best wishes, Lucy, Customer Relations Team
1/5
TrustpilotDo not give these company your money!.
I am disappointed with the company’s way of handling an holding deposit . They requested we pay this amount (£346.15 ) to let a 2 bed flat after failing the reference check. We demanded for our deposit back. We were told that we couldn’t get a refund because we told them we earn more. I have requested them to send us a proof or document where we confirm our earning. Nothing was sent. All they said was for us to get a solicitor that the deposit has been handed to the landlord and they will not refund and they will not reply any more email from us.
Thank you for taking the time to share your feedback on the pre-tenancy process with Andrews, I am sorry it did not meet your expectations and we weren’t able to help you with your housing needs. Under the Tenant fees act 2019, if referencing fails due to an omission or incorrect details being provided by a tenant for referencing causing them to fail the application, we are legally able to retain your holding deposit. I understand it looks like you asked for further information on this and on which document you stated your total earnings, I’m sorry this information was not provided to you at the time. If you could email wecare@andrewsonline.co.uk with the details of your situation, we will be happy to look into this further and provide you with the information you have requested.Kind regardsCarl HowardGroup Chief executive
5/5
TrustpilotSteven Pearce- Exceptional Service
Steven Pearce and the entire Bishopston team were superb throughout the selling process. My property had some complexities due to cladding works and regulations. Steven took exceptional ownership of helping me , the buyer and the conveyor work through these points. I would highly recommend working with this team. They communicate in a timely fashion , are transparent and forthcoming with solutions. Many thanks!
Hi Michael, what a brilliant review! Thank you for taking the time to share your experience, it's great to see that Steven was on hand to help you each step of the way and continue to push your sale through. Thanks again for the review, we know Steven and the team will really appreciate it, Rhys.
5/5
TrustpilotShannon Bird was extremely helpful and…
Shannon Bird was extremely helpful and knowledgable. Able to answer all my questions and is processing my application with efficiency!
Hi Joseph, thank you for taking the time to write us a five star review. Fantastic to hear Shannon was able to assist you and deliver excellent support. Thanks again and all the best, Laura.
5/5
TrustpilotFriendly helpful staff at the Romford…
Friendly helpful staff at the Romford branch were good at both managing and later selling our properties. Paul the manager, and especially Kish, worked hard to find tenants, manage the properties and when we decided to sell, kish found buyers for us and followeed the whole process through to completion. We had 30m years of great support from the whole team.
5/5
TrustpilotThe arrangement of and viewing were…
The arrangement of and viewing were straight forward to arrange, relaxed and Emily was very polite friendly, friendly and informative.
Hi Emma, thank you for the five star review. We are so pleased you had a great experience with Emily and she was able to help you with everything you needed. Thanks, Rhys
5/5
TrustpilotViewing of a rental property in Timsbury.
I arrived early at the property when another customer was still there. The situation could have been difficult but Shamiya handled it well and the first person left, and I was able to view, without there being a problem for either party.The viewing was very efficient and professional and I hope to be able to rent the property.
Thank you, Alan! We're glad to hear Shamiya handled the situation well and that you had a positive viewing experience. Wishing you all the best with your search.
5/5
TrustpilotMonika
The property manager we had was great in the person of Monika Lami. She answered our emails whenever we needed help and made sure all problems were solved and also when our run out in July she help us spoke to the landlord stay a bit longer until we found one thanks to her.
Thank you, Emmanuel. We're very happy to hear Monika has provided excellent support to you.
5/5
TrustpilotEle and her team at the Clifton branch…
Ele and her team at the Clifton branch went above and beyond. Highly recommend.
Hi Joseph, thank you for the five star review. Great to see that Ellie and the team in Clifton have been on hand to help you. Thanks again, Rhys
5/5
TrustpilotRental Advice
I popped into Andrew’s to seek some advice regarding renting my property and after speaking with the very lovely Rebecca Newbrook I left feeling well informed. She took her time to explain the process and answer my endless list of questions! She was super patient and very knowledgeable a credit to Andrew’s!
Thank you, Louise! We're thrilled to hear Rebecca provided you with such helpful and patient service. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotBrilliant!
Harpindar at the Downend branch has been brilliant letting our property. Molly and her colleagues were also great. I 100% recommend them!!!
Hi Clair, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar, Molly, and the team at our Downend branch. Your recommendation means a lot to us. We look forward to assisting you again in the future! Best wishes , Lisa
1/5
Trustpilotbad exprience
My experience with the Reigate office was very poor. I do not feel more detail is needed but suffice to say I experienced terrible communication and lack of knowledge from the branch resulting in large costs incurred by myself! - thank goodness for the property Ombusman who resolved the matter fairly.
Hi Sam, we appreciate the role the Property Ombudsman played in resolving the matter, and we’re very sorry that you ended up in this position. We have taken action to review communication and processes with the team, to address the service failings that you experienced.Alison
5/5
TrustpilotKeynsham office- Molly
Molly has been so helpful and made the whole process so easy! Can’t wait to rent this property thanks to Andrew’s Keynsham!
Hi Jenny, we really appreciate you taking the time to leave us a five star review. We know that Molly and the team in Andrews Keynsham will be really pleased to see it. Great to see you had a brilliant experience with us.Thanks, Rhys
5/5
TrustpilotKeli is wonderful
Keli is excellent, empathetic and highly professional.Excellent service, prompt feedback, communication which is key when lookin for a property. Amazing person!
Hi Gosia, what a lovely review. Thank you so much for taking the time to leave your feedback and we know Keli will massively appreciate it, thanks again, Rhys.
5/5
TrustpilotGreat experience viewing a property…
Great experience viewing a property with Nancy Henley. Easy to arrange the appointment which suited my schedule. Nancy was very friendly and knew how to answer all my questions so was clearly well informed about the property. I felt at ease and glad to hear more about the process as a whole which is great as a first time buyer with little experience.
1/5
TrustpilotWhere do I start
Where do I start - When I first moved into this property I had to clean it myself, as the last tenant or Agency itself did not. Then I had to wait 15 months for them to fix a persistant leaking kitchen tap & had the cooker condemed 3 months into the tenancy (which was also around the 1st /2nd week of lockdown). I only received a new replacement cooker as it was the early days of the first lockdown & I threatened to deduct it from the rent if it was not replaced asap. When moving out, I brought a 10 ltr tub of paint and had a painter paint all the reachable areas. The Mould & dirt from the previous tenant had been painstakingly removed by myself & the place was left in a much cleaner state than it had been handed to me. In September 2022 I was informed I had 2 months to get out of the property (no reason given - just an email saying get out). I managed to get out within a month. They were not best pleased with me leaving the property so quickly persistantly telling me I was not due to move out until Nov when I requested references to move on. It is now 3 months & I still have not had my deposit returned. They are trying to state that the electric heater (which has left a heat stain above it on the ceiling area is a heavy nicotine stain (have you ever tried to sit on top of an electric heater & smoke - MAJOR FIRE HAZARD)!! this is what the 10 ltr paint bucket was left for! Now they are including the same exact product for deductions from my deposit, including Duct tape which the landlord had cobbed together the kitchen cupboards to stop them from falling apart),I asked for an itemised quote for the dedutions (which took them 3 months to obtain).How much are they deducting? Almost the exact price for the November rent. The quote they have given me is arbitrary, petty (items wanted for deduction are issues/repairs/damages caused by the previous tenant that they make notice of on the move in damage report) & state it will take a further 3 months (6 months in total) to just send me an itemised dedutcions bill before return of my deposit.When it comes to renting - steer clear.They are incompetant & they are theives!
Thank you for sharing your feedback of your time as a tenant with Andrews property group, I apologise that we were not able to meet your expectations on this occasion. With regards to the condition of the property on move in, a landlord does not legally have to provide a clean property for a tenant, only a safe property. Therefore, occasionally a landlord may not opt to pay to clean a property before move in. Although I appreciate this is frustrating, this does mean that as long as an inventory is provided which states the condition of move in when the tenancy starts, then a tenant would only be obligated to return the property in the same condition and would not be required to clean it on the way out. This is not something we advise within Andrews, our professional advice is for a landlord to always have a property professionally cleaned before every move in and this noted on the inventory, then each outgoing tenant would need to return the property in the same fashion. With regards to your maintenance issues, it is not our intention to take this long to repair items during a tenancy and I apologise for this. If you would like to provide further details of your experience to wecare@andrewsonline.co.uk we will be able to learn from this to ensure this doesn’t occur for future tenancies with Andrews. Kind regards,Carl HowardGroup Chief Executive
5/5
TrustpilotNancy Henley was extremely helpful when…
Nancy Henley was extremely helpful when viewing the property and was very knowledgeable, being able to answer any questions we had.
Hi Lisa, we know Nancy has a great wealth of knowledge and it certainly seems she was keen to share some of that with yourself whilst out viewing properties. Thanks for the five star review, Rhys
5/5
TrustpilotViewed a property today and Shannon B…
Viewed a property today and Shannon Bird was the Lettings consultant. Professional and smiley woman! Thank you
Hi Patti, thanks for taking the time to leave us feedback regarding your recent experience. Brilliant to see Shannon was able to provide a brilliant viewing for you. Thanks, Rhys
5/5
GoogleI highly recommend Dylan Beaman, sales negotiator with Allen & Harris for his timely, professional and proactive support. Responsive and well informed in his approach and flexible and friendly in his customer care. He was able to answer all my questions fully and promptly about the property and signpost me when required. Highly recommended.
4/5
TrustpilotThe Barnet office
The Barnet office, Tara and team, has been looking after our buy-to-let for many years and handles everything that has come up professionally.
Hi Steve, thank you for your kind review. I am so glad our Barnet team has been a massive help to yourself and your property. Always great to see a positive review, of course we are always striving to improve our services and would love to know if there was anything we could do to make it a five star experience. If you wouldn't mind detailing anything we could have done differently, please pop me over an email on lpaynter@andrewsonline.co.uk. Thanks again, Laura.
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