Trusted Agent profile · Ossett

Richard Kendall Ossett reviews

★★★★★ Excellent

1,016 reviews across 3 platforms

Unit 2 Wellgate, Ossett, WF5 8NS

Richard Kendall's office in Ossett, at Unit 2 Wellgate, is rated 4.8 out of 5 across 1,016 reviews on three platforms, including 176 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

176

Reviews on Google

This office

Facebook logo

4.2 / 5

10

Reviews on Facebook

Business-wide

Trustpilot logo

830

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Ossett office, from every platform, shown as written. First names only.

5/5

Trustpilot

Alannah was super friendly

Alannah was super friendly and extremely helpful assisting us with our move into our new property, she was calm, methodical and really went that extra mile to sort out any niggles or bits and pieces. I couldn’t recommend highly enough, she is an absolute superstar!!!

Jason · 21 April 2026

Agent replied · 27 May 2026

Thank you so much for your fantastic review. We are delighted to hear that Alannah supported you so well during your move and helped make everything run smoothly. Her calm and thorough approach, along with going the extra mile, is exactly what we aim to provide. We will be sure to pass your kind words on to Alannah. Your recommendation means a great deal to us, thank you again for choosing Richard Kendall and wishing you all the very best in your new home.

5/5

Trustpilot

Fantastic service.

I can’t thank Karen Marijewko enough for her recent support in my recent sale and purchase. It wasn’t all smooth sailing (through no fault of Karen or Richard Kendall) but Karen went out of her way on numerous occasions to ensure the sale/purchase was progressing as quickly as possible. The communication I received was brilliant and greatly appreciated.

Jim · 21 December 2025

Agent replied · 24 December 2025

Thank you so much for your kind and thoughtful review. We are really pleased to hear that Karen was able to support you through both your sale and purchase, especially when things didn’t go quite to plan. We wish you all the very best in your new home and look forward to helping you again in the future, should you ever need us.

5/5

Trustpilot

Great experience

We dealt with Shireen and Catherine at the Wakefield office for our house sale and they were fantastic from start to finish, even when the first sale fell through. They were available to speak to whenever we needed and ensured we were up to date with what was going on.

Milly · 20 February 2026

Agent replied · 21 March 2026

Thank you so much for your lovely review. We are delighted to hear that Shireen and Catherine supported you so well throughout your sale, especially after the first one fell through. Staying in touch and keeping you fully updated is so important, and it is great to know they were always there when you needed them. We will be sure to pass your kind words on to them both. Wishing you all the very best in your new home.

4/5

Trustpilot

We dealt with Karen Marijewko at…

We dealt with Karen Marijewko at Kendalls who was acting on behalf of our seller. Karen was very helpful, efficient and available and always communicated with responses promptly. Karen was great in facilitating information between ourselves and our seller and arranging viewings. A very helpful experience all round.

Graham · 5 March 2026

Agent replied · 21 March 2026

Thank you so much for your kind review. We are delighted to hear that Karen was helpful, efficient and kept communication flowing smoothly throughout the process. Facilitating information between all parties and arranging viewings promptly is so important when progressing a purchase. We will be sure to pass your lovely comments on to Karen. Wishing you all the very best in your new home.

5/5

Trustpilot

MASSIVE Thank you Richard Kendall Estate Agents Wakefield

This review is a thank you to Richard Kendall estate agents Wakefield Office and in particular Senior property consultant Elizabeth Cooke ( BA Hons)

Simon · 26 August 2026

Agent replied · 22 September 2026

Thank you so much for sharing this. Selling a property after losing a parent is never easy, and we're so glad Liz was able to guide you through it with the care and communication you deserved during a difficult time. Her attention to detail and empathetic approach are exactly what we would want for every client, especially in circumstances like yours. We will make sure Liz and the team see your kind words. Thank you for trusting us with something so personal.

5/5

Trustpilot

Richard Kendal

We took the decision to move estate agents and use Richard Kendal after our house listing had no viewings. We didn't regret the decision, Richard Kendal were professional from start to finish and our account manager Liz was fantastic!

Tom · 5 May 2026

Agent replied · 27 May 2026

Thank you so much for your wonderful review. We are delighted to hear that making the decision to move to Richard Kendall was the right one for you and that you were pleased with the service from start to finish. It is fantastic to hear that Liz supported you so well throughout the process. Being available with advice, keeping you updated and helping progress matters with all parties involved is exactly the level of service we aim to provide. We are so pleased that Liz helped make the process feel smoother and less stressful for you. We will be sure to pass your lovely comments on to her. Thank you again for choosing Richard Kendall and for placing your trust in us.

5/5

Trustpilot

Just bought our first home and had…

Just bought our first home and had amazing service throughout the whole process. A special mention to Emily Dunbar, she was always available to answer any questions and kept us updated every step of the way. We really appreciated her support, communication, and dedication from start to finish. I would highly recommend to anyone looking to buy or sell a property. Thank you again for all your help.

Jessica · 22 May 2026

5/5

Trustpilot

Excellent Service from Karen Marijewko

I would like to express my sincere thanks to Karen Marijewko at Richard Kendall for her outstanding support throughout the purchase of our first home.

Sudheer · 4 August 2026

Agent replied · 22 September 2026

Thank you so much for your wonderful and thoughtful review. We are delighted to hear that Karen supported you so well throughout the purchase of your first home and kept you fully informed at every stage. It is especially lovely to know that you felt Karen genuinely cared about achieving the right outcome for everyone. Thank you again for choosing Richard Kendall and for your recommendation. We wish you and your family many happy years in your first home.

5/5

Trustpilot

Excellent

Excellent. Managed to get the property we wanted and were dealt with very professionally. Jess was super helpful throughout!

Martyn · 2 September 2026

Agent replied · 22 September 2026

Thank you for your review. We are so glad you secured the property you wanted, and that Jess made the process feel professional and straightforward throughout. We will pass your thanks on to her. Thank you for choosing Richard Kendall.

5/5

Trustpilot

We purchased a house through Richard…

We purchased a house through Richard Kendall, and though there was issues with the solicitors Karen Marijewko was fantastic in her communication and help. Things often go wrong in these things but Karen made it all go through and was a massive source of help.

MRS · 19 February 2026

Agent replied · 21 March 2026

Thank you so much for your kind review. We are really pleased to hear that Karen was able to support you and keep everything moving despite the issues along the way. Clear communication and reassurance can make all the difference, so it is lovely to know she was such a help throughout your purchase. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Karen. Wishing you all the very best in your new home.

5/5

Trustpilot

Elizabeth Cooke

I would like to thank Elizabeth Cooke for all her hard work and commitment in helping me sell my house. Her professional attitude along with a determination to help achieve the sales was fantastic. She kept me upto date with the proceedings every step of the way.

Philip · 21 September 2026

5/5

Trustpilot

Really helpful

Really helpful, friendly and tenacious when helping me to find a new tenant - especially Alice Duckett.

Billy · 5 September 2026

Agent replied · 22 September 2026

Thank you for such a kind review. We are pleased Alice's helpful, friendly and tenacious approach made finding a new tenant that bit easier. We will be sure to pass your thanks on to her. Thank you for choosing Richard Kendall.

5/5

Trustpilot

We can’t thank Suzanne and Donna enough…

We can’t thank Suzanne and Donna enough for helping us every step of the way in selling our house. From start to finish, they were amazing, professional, supportive, and always there when we needed them.

Mihaela · 18 April 2026

Agent replied · 27 May 2026

Thank you so much for your wonderful and heartfelt review. We are delighted to hear that Suzanne and Donna supported you so well throughout your sale and helped make the whole process feel manageable, especially with such an important timeline in place. It is fantastic to know that Suzanne went above and beyond to keep you updated and provide reassurance every step of the way. That level of dedication and care is exactly what we aim to deliver. We will be sure to pass your kind words on to both Suzanne and Donna. Wishing you all the very best with your move to the USA and your next exciting chapter.

5/5

Google

Leah was absolutely amazing throughout my whole house buying process. From start to finish she chased things up and updated me, always had good communication and answered any questions/queries I had promptly. Can’t fault the service at all from Leah, thank you again! Would definitely recommend.

Elise · 17 January 2026

Agent replied · 24 January 2026

Thank you so much for your wonderful review. We are thrilled to hear that Leah looked after you so well throughout your house buying journey. Your recommendation means a great deal to us, and we will make sure your kind words are passed on to Leah. Wishing you every happiness in your new home.

5/5

Google

I was buying a house through Richard Kendall and Mandy was very helpful throughout the process, it’s nice to have a helpful, friendly voice throughout and she stayed on top of things right until the end. I’d definitely use them again

Mark · 16 February 2026

Agent replied · 16 April 2026

Thank you so much for your lovely review. We are really pleased to hear that Mandy supported you throughout your purchase and was there to help right up to the end. Having a friendly and reliable point of contact can make such a difference when buying a home. It is wonderful to know you would use us again, and we will be sure to pass your kind words on to Mandy. Wishing you all the very best in your new home.

5/5

Facebook

Really positive experience selling my house with Richard Kendall - worth every penny spent! From the listing, to offers and moving through the sale the service given was brilliant. Catherine and Shireen were amazing and so supportive, always keeping me aware of the latest updates - they went above and beyond, took loads of the stress and pressure away and ensured the move went smoothly to get me in before Christmas! Anyone looking to sell with an estate agent I’d highly recommend Catherine and Shireen in the Wakefield office.

Wes · 24 December 2024

Agent replied · 26 November 2025

Thank you so much for your fantastic review. We are delighted to hear about your positive experience selling your house with Richard Kendall. Catherine and Shireen are absolutely thrilled with the chocolates, wine and prosecco. Your recommendation means a lot to us. Wishing you all the best in your new home and a wonderful holiday season.

5/5

Trustpilot

Customer Service and Renter Rights advice

I have attended as a private landlord, webinars and had conversations (with Matt) from the organisation on the upcoming renter rights act and the implications of it. I can only say their approach to offering support to people impacted by this legislation has been nothing short of faultless. I work as a Trainer delivering skills and content from customer services to sales and technical knowledge up and down the country to various organisations where the subject of customer service often comes up. My personal experiences across various organisations in various sectors is that customer service throughout the UK generally speaking is poor to say the least. However for an organisation to spend time sharing knowledge with people who may not be directly customer of theirs is wonderful to see and helps to restore your faith that there are decent companies out there, and I would have to say Richard Kendall's is one of those. I will certainly be using these guys as an example of what a shining light of excellent dedication to customers is. Thank you for the support and advice you have provided and if I lived closer to the areas you operate in, I would have no hesitation of using these guys. Their professionalism, approach and dedication to support their customers is what a lot of organisations could learn from, well done to all and please keep up the great work.

Mr · 24 April 2026

Agent replied · 27 May 2026

Thank you so much for your incredibly thoughtful and detailed review. We are truly grateful for your kind words, especially given your professional background in training and customer service. It means a great deal to know that our approach has made such a positive impression. We are passionate about supporting landlords through the changes brought in by the Renters’ Rights Act, and it is fantastic to hear that the webinars and conversations have been helpful, even beyond our immediate client base. Your recognition of the time and effort our team puts into sharing knowledge and offering support is genuinely appreciated, and we will be sure to pass your comments on to Matt and the wider team. Thank you again for your support and encouragement.

4/5

Google

GREAT SERVICE FROM RICHARD KENDALL, BUT BEWARE OF RECOMMENDED PARTNERS We recently used Richard Kendall as our estate agents, and overall, the experience was very positive. Lucy was absolutely fantastic, she always answered our calls and emails promptly with a friendly and professional attitude. Her support and guidance throughout the process were invaluable, and she made a potentially stressful time much easier to navigate. However, there were a couple of frustrations. Firstly, the "Sold" sign was not collected for over a month despite me repeatedly asking. Each time, I was told it had been logged in their system, yet no one came to remove it. Only after I expressed my frustration and informed them I would dispose of the sign myself was it finally collected within the week. The second, and far bigger issue, was their recommendation to use one of their approved solicitors, Core Legal. From the outset, I made it clear that communication was my top priority when choosing a solicitor. Despite this, I was referred to Core Legal, who turned out to have the brain cells of a fish and the communication skills of a sloth. Their service was abysmal, unresponsive, unprofessional, and downright infuriating. What should have been a simple process turned into a prolonged nightmare due to their incompetence. I strongly urge Richard Kendall to reconsider Core Legal’s inclusion on their list of approved partners, as their shocking performance reflects poorly on an otherwise excellent estate agency. Despite these frustrations, I would still recommend Richard Kendall for their professional and attentive service during the property sale, Lucy’s support was especially outstanding. However, be cautious about their solicitor recommendations.

Ibrahim · 16 December 2024

Agent replied · 23 December 2024

Thank you for sharing your detailed feedback and for your kind words about Lucy and the service you received from Richard Kendall. We are delighted to hear that Lucy’s professionalism, friendly attitude and support helped make your property sale as smooth as possible, she truly is a credit to our team. We are very sorry to hear about the frustrations you experienced with the collection of the “Sold” sign and the service provided by Core Legal. Your feedback regarding the delays in removing the sign has been investigated and we can see from the file that our external contractors were chased on several occasions by the Ossett team however we will work internally to ensure this is resolved more efficiently for future clients. Regarding Core Legal, we take your comments seriously and are disappointed to hear that their service fell short of expectations. While we recommend trusted partners based on our experience, we understand how vital communication is during such an important process. Your feedback will be shared with Core Legal and we will ensure the relationship we have aligns with the high standards we strive to maintain. Thank you again for your recommendation of Richard Kendall and we appreciate your honest feedback, as it helps us continue to improve. If there is anything further we can assist you with, please do not hesitate to get in touch.

5/5

Trustpilot

First Time Landlords

As first time landlords, we couldn’t have asked for a better experience. Kelly Skoffins made the whole process of letting out our property smooth and stress free. She was professional, approachable, and kept us updated at every stage. We felt fully supported from start to finish, and we are so grateful for the excellent service. Highly recommend!

Lindsay · 16 September 2025

Agent replied · 23 September 2025

Thank you so much for your wonderful review. We are delighted to hear that your first experience as landlords was made smooth and stress-free with Kelly’s support. Her professionalism, approachable manner and clear communication are exactly what we aim to provide, and it’s fantastic to know you felt fully supported throughout. We truly appreciate your recommendation and wish you every success with your property.

5/5

Trustpilot

Thank you Fran!

Fran at the Horbury office has been extremely helpful in assisting us settle in to our new home! Process has been super quick and easy, and any queries we have had so far have been replied to and resolved almost immediately, couldn’t be happier, thank you Fran!

Leigha · 19 December 2025

Agent replied · 24 December 2025

Thank you so much for your lovely feedback. We are delighted to hear that Fran has been so helpful in getting you settled into your new home and that everything has felt quick and easy. Prompt responses and making sure queries are resolved quickly are things we really value. Fran will be thrilled to read your kind words. Thank you again for choosing Richard Kendall, and we hope you’re very happy in your new home.

5/5

Trustpilot

Amazing team

Amazing team. Alannah was such an awesome person,she attended to us professionally and she was so calm

Gbemisola · 7 August 2026

Agent replied · 22 September 2026

Thank you so much for your lovely review. We are delighted to hear that Alannah looked after you so well and that her calm, professional approach made such a positive impression. We will be sure to pass your kind words on to her. Thank you again for choosing Richard Kendall.

5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. Needed a rental as we had sold our house and hadn’t found a new one! Everything was explained clearly by Alice and organised swiftly. Very professional. Would absolutely recommend Richard Kendall Horbury.

Joanne · 4 March 2026

Agent replied · 21 March 2026

We are really pleased to hear that Alice was able to help you secure a rental quickly and explain everything clearly during what can often be a busy time between moves. It is great to know you found the process smooth and professional, and your recommendation means a great deal to us. We will be sure to pass your kind words on to Alice and the team in Horbury. Wishing you all the very best while you search for your next home.

5/5

Google

Excellent service from start to finish selling my property. Special mention to Mandy in the Ossett office and has been there for us right to the end and chasing everyone to keep us informed throughout some of the challenges we faced. Thank you so much and I would not hesitate to use Richard Kendall again in the future.

Keeley · 2 September 2025

Agent replied · 9 September 2025

We are delighted to hear that Mandy at our Ossett office was able to support you from start to finish, keeping you updated and chasing things through during the more challenging moments. We truly appreciate your recommendation and would be more than happy to help again in the future.

5/5

Trustpilot

Bought a house through Richard…

Bought a house through Richard Kendall’s and Karen was looking after the case - provided weekly updates and got things moving really quickly - a million times better than Purplebricks who I foolishly used on my own sale

Becky · 2 March 2026

Agent replied · 21 March 2026

Thank you so much for your honest and positive review. We are delighted to hear that Karen kept you fully updated and helped move things along quickly throughout your purchase. Regular communication and proactive support really do make all the difference. Wishing you every happiness in your new home.

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Read Richard Kendall's Google reviews

Questions about Richard Kendall Ossett

How many reviews does Richard Kendall Ossett have?

Richard Kendall's Ossett office has 1,016 reviews across three platforms: 176 on Google, 10 on Facebook (across the whole business), 830 on Trustpilot (across the whole business).

What is Richard Kendall Ossett's rating?

Richard Kendall Ossett is rated 4.8 out of 5 across all 1,016 reviews, and 4.7 out of 5 on Google from 176 reviews.

Has Richard Kendall won any awards?

Yes. In The Trusted Agent 2026 awards: Richard Kendall, Ossett won Trusted Agent.

Where is Richard Kendall's Ossett office?

Richard Kendall Ossett, Unit 2 Wellgate, Ossett, WF5 8NS.

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