Every review we hold for the Orpington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHello Daniel,
Just a short e-mail to put in writing how pleased we both were with the information and presentation you gave us on Wednesday 29th January when you visited our home to carry out a valuation.
We have not yet fully made up our minds whether to actually sell as yet but certainly the information you gave us was very information and gave us both a much clearer picture of what will be involved.
Will be back in touch once we have given this possible move some more thought.
Meantime once again many thanks for all your assistance.
Take care - June+ Bob
Bob · 26 February 2020
Agent replied
Dear Bob Williamsom, Thank you for leaving such great and detailed feedback about your experience with haart Orpington estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Orpington
★★★★★ 5/5
GoogleExceptional customer care. Charlie was really responsive and helpful throughout buying process. Thank you!
Vladislav · 25 February 2023
Agent replied
Thank you very much for your kind words about Charlie Vladislav! We are delighted to have helped you find your new home. All the best in the future and if you need anything please give us a call.
★★★★★ 5/5
GoogleWe had viewed properties recomemded by Harriet We were lucky to have her as our agent , as she was very friendly and caring and appreciated her sincere interest to our request needs,
We felt very close to her as she took great intetest to our needs and constantly kept in touch with our progress in property search Hopefully we will keep in touch, as we are still looking for our dream home.PositiveResponsiveness, Quality
Daisy · 25 August 2021
Agent replied
Dear Daisy, thank you so much for taking your time to leave a review. I am so glad to hear such great feedback, Harriet is a fantastic agent and I am confident she will be able to find you your dream home. Good luck with your search.
Kindest Regards
John Cameron
Estate Agency Director
★★★★★ 1/5
GoogleI've been told a prefabricated concrete house as standard construction that I can mortgage on my viewing by Kerry. After my offer is accepted, I cancelled all other house viewings did full mortgage application with halifax only to find that it is of non standard construction which can't be mortgaged. I asked the Haart and they were not sure of property details. Oh my God. I wasted 1.5 months effort and 600 pounds worth of money for valuation and time off i took to do full mortgage application. I want to give zero rating but google doesn't allow hence 1 rating.
Ajay · 7 January 2020
Agent replied
Thank you Mr Mayheshwaram, for your review. Your feedback is very important to us and we'd like to look into this further. Could you please email us on orpington@haart.co.uk with the full details so that we can investigate, or please feel free to call me in branch. Thank you for sharing your comments Paul, haart Orpington estate agents
★★★★★ 5/5
GoogleHarry was very helpful in the process and a pleasure to deal with. He was also very responsive. As a first time buyer unfamiliar with the process this is exactly what we needed.
Robert · 29 July 2019
Agent replied
Robert Adoo, we really appreciate your feedback! We wish you all the best for the future in your new home. haart Orpington estate agents
★★★★★ 5/5
GoogleLisa has been very helpful from the beginning, all requests dealt with a very professional manner, hoping to find something nice with Haart< I can highly recommend Lisa and Haart
Sumit · 24 June 2020
Agent replied
Dear Sumit Mohanty, Thank you for leaving such great and detailed feedback about your experience with haart Orpington estate agents. If you have any further questions, please give us a call. We're always happy to help!
★★★★★ 5/5
GoogleMy wife and I have dealt with Lisa Pacitti on several occasions during our search for a new property and she has always been extremely professional and friendly throughout. Highly recommend
Omari · 13 January 2020
Agent replied
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! We are always more than happy to assist you if anything else comes up. Take care!
★★★★★ 5/5
GoogleHAART Estate Agents have shown 100% enthusiasm towards the sale of our house right from the moment of valuation. They pay particular attention to what it is in particular that we like about the house and have kept us fully informed of how they intend to market the house and what they are currently doing. A great service. As we are 100 miles away from the house, having moved to Bournemouth, it is reassuring to know that someone is doing all they can to sell the house in our absence!
Duncan · 29 July 2019
Agent replied
Dear Duncan,
Thank you for leaving such great and detailed feedback about your experience with haart Orpington estate agents.
You really made our day today.
★★★★★ 5/5
GoogleMaisie Spencer has been honest and helpful throughout the process of buying a property and the selling of my home. Not complete yet but the advice received has been outstanding so far.
Amanda · 29 July 2019
Agent replied
Dear Amanda Kenny, Thank you for leaving such great and detailed feedback about your experience with haart Orpington estate agents. Thank you so much again for your feedback! We hope you have a great day!
★★★★★ 5/5
GoogleThank you for you and your team's assistance in my purchase of 43 Wagtail Way. Maisie, in particular, has been very helpful and encouraging throughout the process, having kept me regularly informed of progress within the chain. She was undoubtedly pivotal in ensuring that all parties work together to establish an exchange date at the earliest opportunity. I am sure that at times she "went the extra mile" to obtain information and resolve issues.
She is a great asset to your team and I am most grateful for her guidance and expertise.
J · 29 July 2019
Agent replied
Dear J S Family, Thank you for leaving such great and detailed feedback about your experience with haart Orpington estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Orpington estate agents
★★★★★ 1/5
GoogleI initially liaised with Kirsten Macleod Maclean during our hunt for a house in Orpington. She was professional, friendly and polite.
Things got worse when Paul (apparently Kirsten's boss!) jumped in to the process. I found him to be rude, arrogant, stubborn and not easy to work with. He was also intimidating (like I am the boss kind of attitude!!).
He even refused to arrange a followup viewing unless we make an offer within the asking price!!! So I looked elsewhere and bought a much better property at a much better price and in a much better location.
Lesson learnt: Find a friendly, professional and trustworthy agent first, then look for the property they are selling. A great agent will get your dream house for you!!! This is exactly what we did!
Venkatesh · 29 July 2019
Agent replied
Good morning Venkatesh, Thank you very much for your kind words about Kirsten. I remember our phone conversation well and I am very sorry that this is the impression you took from our conversation. Upon advising the owners of your offer, the sellers decided they did not wish to sell anymore. I relayed this information to you as the owners wished. Both the team and I are delighted for you that you have found your dream home and I wish you and your family all the best for the future. Please if you wish to discuss this matter further I will be more than happy to talk to you. Have a great day. Paul
★★★★★ 5/5
GoogleWe're currently in the process of purchasing our very first home. HUGE thank you goes to Kirsten M. who has been extremely professional, diligent and fast! I'd highly recommend Kirsten to anyone.
Nima · 29 July 2019
Agent replied
Nima Samari, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!
★★★★★ 5/5
GoogleMaisie was great in the sale of my nans house. Made the whole process so seamless and stress free! Thank you Maisie, will definitely consult Haart if we need your services again!
Luccie · 29 July 2019
Agent replied
Hi Luccie Chapman, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, haart Orpington
★★★★★ 5/5
GoogleI recently bought a property with Haart and the experience has been very good from start to end. Kirsten(negotiator from Haart) has been very helpful throughout and what is impressive is her prompt communication. You always get a reply to your concern almost immediately, even if it takes more time she will keep you updated - this really helped in establishing a good trust and faith in them. We also availed their mortgage service and Valerie had helped us in getting a good deal. She was helpful not only in mortgage related queries but also in other aspects of the purchase. Everyone has been very friendly and very helpful making our first time house buying less daunting. Overall both me and my husband are very happy with them and I would recommend their services to my friends and family.
Bipasha · 11 June 2019
Agent replied
Dear Bipasha Das, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. haart Orpington estate agents
★★★★★ 1/5
GoogleI initially liaised with Kirsten Macleod Maclean during our hunt for a house in Orpington. She was professional, friendly and polite.
Things got worse when Paul (apparently Kirsten's boss!) jumped in to the process. I found him to be rude, arrogant, stubborn and not easy to work with. He was also intimidating (like I am the boss kind of attitude!!).
He even refused to arrange a followup viewing unless we make an offer within the asking price!!! So I looked elsewhere and bought a much better property at a much better price and in a much better location.
Lesson learnt: Find a friendly, professional and trustworthy agent first, then look for the property they are selling. A great agent will get your dream house for you!!! This is exactly what we did!
V***** · 16 January 2019
Agent replied
Good morning Venkatesh, Thank you very much for your kind words about Kirsten. I remember our phone conversation well and I am very sorry that this is the impression you took from our conversation. Upon advising the owners of your offer, the sellers decided they did not wish to sell anymore. I relayed this information to you as the owners wished. Both the team and I are delighted for you that you have found your dream home and I wish you and your family all the best for the future. Please if you wish to discuss this matter further I will be more than happy to talk to you. Have a great day. Paul
★★★★★ 5/5
GoogleI recently bought a property with Haart and the experience has been very good from start to end. Kirsten(negotiator from Haart) has been very helpful throughout and what is impressive is her prompt communication. You always get a reply to your concern almost immediately, even if it takes more time she will keep you updated - this really helped in establishing a good trust and faith in them. We also availed their mortgage service and Valerie had helped us in getting a good deal. She was helpful not only in mortgage related queries but also in other aspects of the purchase. Everyone has been very friendly and very helpful making our first time house buying less daunting. Overall both me and my husband are very happy with them and I would recommend their services to my friends and family.
Bipasha · 9 August 2018
Agent replied
Dear Bipasha Das, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. haart Orpington estate agents
★★★★★ 5/5
GoogleMaisie deserves a medal for all the hard work she has done on this sale. She's dealt with a difficult ex-husband, a buyer's solicitor who has driven us all to distraction with his unnecessary delays, my solicitor who has been only slightly less difficult and me. I suffer with really bad health and she has gone out of her way to ensure that both myself (and my married daughter when I can't cope with the stress anymore) are informed at every stage how things are going.
She is always happy no matter how frustrating things have been. In fact she has done a lot more chasing and sorting things out than either of our solicitors have.
She's made sure her colleagues at branch are aware of any updates on my case, so that they can give me answers when she is out of the office etc. She always replies quickly to any of my emails asking questions, and although this has been a very unusual sale because of the length of time the solicitors have taken, I would absolutely recommend her to any of my friends and family. She is an absolute star.😊😊
Claire · 25 June 2018
Agent replied
Dear Claire Nour, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you so much again for your feedback! We hope you have a great day!
★★★★★ 5/5
GoogleHarriet was very good with her communication. She kept me updated with details of appointment and reminder etc. I would recommend her.PositiveResponsiveness, Professionalism
Vidya · 21 June 2021
Agent replied · 20 June 2024
Dear Vidya, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us. We're always happy to help! Harriet from haart Orpington
★★★★★ 5/5
GoogleWe sold our house through Haart in Orpington. We got a buyer straight away from our open day but, unfortunately, they let us down. Haart found us another buyer within a week but that fell through too! The team remained determined & sure enough they found us another buyer within two weeks who offered the full asking price! We have just moved & can't thank them enough for their help & support throughout the process. Nothing was too much trouble. I would definitely recommend them as their service is both professional but personal at the same time.
Alyson · 25 June 2017
Agent replied
Dear Alyson Pearce,
Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
haart Orpington estate agents
★★★★★ 5/5
GoogleI just would like to thank Lisa Pacitti for her help in looking for a property for my brother. A very nice and helpful young lady .
Geraldine · 25 May 2020
Agent replied
Hi Geraldine, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
★★★★★ 5/5
GoogleThankyou to the team at Haart Orpington.
They have all been fantastic.
Answered all my questions, even the daft ones. Found out if they could not let me know straight away.
I couldn't have had an easier journey with my move.
The Solicitors that were recommended to me by Haart, DCLAW have again been absolutely fantastic. Again nothing has been to much trouble. A Greal team all round.
Would recommend them all to anyone.
Thankyou again guys.
Aytch · 29 July 2019
Agent replied
Dear Hannah,
Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
We wish you all the best for the future in your new home.
haart Orpington estate agents
★★★★★ 5/5
GoogleMet with Mortgage advisor at Haart for advice and guidance on finding a better mortgage rate, the information was invaluable and the service was first class. This person really wanted to help from the offset, there was no charge and we found a deal that would save us so much money. it was her patience and time which we were so grateful for and will definitley be in touch again and aquiring her services in the future.
Paul · 29 July 2019
Agent replied
Dear Paul, Thank you for leaving such great and detailed feedback about your experience with haart Orpington estate agents. We always love to receive great feedback.
★★★★★ 5/5
GoogleAmazing from start to finish, I went with the Orpington branch and never looked back my home side within a week! And went very smoothly along thank you Haart
Madeline · 29 July 2019
Agent replied
Dear Madeline Silo, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Orpington estate agents
★★★★★ 5/5
GoogleMyself and my Mother dealt with Maisie whilst purchasing a property and she was very helpful throughout! My mother is elderly and Maisie helped explain everything to her thoroughly.
Julie · 29 July 2019
Agent replied
Dear Julie Morris, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. haart Orpington estate agents
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