Andrews Estate Agents reviews in Orpington

★★★★★ 1/5

Trustpilot

NOT EVEN 1 STAR

Andrews agency has been so unhelpful and did not once respond to my emails or calls. Whenever I was able to connect to one of you, they had no idea what was going on. There's 3 weeks to our supposed date for the first rent and not one person has informed us anything about rent, bills etc. and on top of that made our guarantors provide the same information multiple times, kept telling us to do referencing when it was completed and signed (confirmation emails were sent) and did not pick up any calls or respond to any emails. I had to go into the branch twice just to scan in my passport and even then I had to send an email with the details because of your incompetence. The guarantor and tenant would not have pulled out of the contract and wasted the holding deposit money if it weren't for Andrews agency being so unresponsive. Everything should have been sorted way before now and ready for when we start paying rent. I am pulling out of the let.

Beyza · 6 July 2022

★★★★★ 5/5

Trustpilot

Great service from Isaac Biggerstaff

Great service from Isaac Biggerstaff, our consultant, quick to respond to calls and emails, had a good relationship with our buyer and his team. He was very patient when things looked like they could go awry and got things back on track for us.Would highly recommend.

WILLIAM · 30 October 2024

★★★★★ 1/5

Trustpilot

If I could I would rate it zero I would!!!

If I could I would rate it zero I would!!!They are so slow, unprofessional and wait for the paid tenants to chase up stuff… We had a broken shower door for 6 months, we ended up leaving the property and the shower door was still NOT fixed. It also took them 4 weeks nearly to fix the water, therefore myself and my boyfriend was showering in cold water or heating up the kettle in a cold December. Very slack company and the lack of remorse is a joke. Would NEVER rent a house/flat from them again..

Losa · 25 June 2022

★★★★★ 5/5

Trustpilot

Moving in to my new home almost 200…

Moving in to my new home almost 200 miles from everything I’ve ever known Andrews were absolutely great from start to finish making the move easier for me. And it doesn’t stop there andrews are always on hand and very glad to help with anything you wish discuss. Thank you for all your hard work and input I’m thoroughly enjoying my new home.

Joanne · 14 December 2023

★★★★★ 5/5

Trustpilot

Great attention to detail and communication.

Honestly had such a positive and efficient experience with Andrews. Emily (Woodman) showed us the property and guided us through the entire process seamlessly. With so much care for us and attention to detail. We haven't had such a good experience with an estate agent before and we are super grateful for the positive experience that we had!

Katie · 27 March 2024

★★★★★ 5/5

Trustpilot

Nicole gave me brilliant advice as I’m…

Nicole gave me brilliant advice as I’m looking into renting. Definitely the best customer service I’ve had so far!

Madeline · 22 September 2025

★★★★★ 5/5

Trustpilot

Greg was very useful and clearly…

Greg was very useful and clearly explained things to me

Richard · 19 March 2024

★★★★★ 5/5

Trustpilot

Andrews was really responsive

Andrews was really responsive. Reece was really friendly, helpful and accommodating when we needed viewing on specific dates/times

Lucy · 19 September 2023

★★★★★ 1/5

Trustpilot

Tardy management agents for tenants

Tardy management agents for tenants, that’s even if the repair gets done at all without constant chasing. But the biggest issue was being given notice after 4 year tenancy - no phone call to explain why - we had move a week before Christmas as a single mother with a full-time job. The shame for them was I would of bought the property had they told me it was for sale!They then bullied their way through the deposit negotiations and made up deductions as they went along.

Emma · 26 May 2022

★★★★★ 5/5

Trustpilot

Daniel and Nancy were very helpful

Daniel and Nancy were very helpful, polite and answered all our questions. Very nice people to deal with.

Gerry · 15 September 2023

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish. As a first time landlord Shannae explained the process in a clear and professional way, making me feel at ease. Junior was a great member of the team to work with, he kept me updated and helped make the whole process extremely stress free for me.

Emily · 22 July 2023

★★★★★ 5/5

Trustpilot

Justine has been amazing

Justine has been amazing. She went above and beyond during the process of selling our property

Charlotte · 1 November 2023

★★★★★ 5/5

Trustpilot

Long-standing client

I have been a client of Andrews' since 1998 and most recently their efficiency and cooperation has been greatly valued, in marketing and letting my small flat within a remarkably short period of time. In particular, I enjoyed working with Shannae and her colleague, Richard, both of whom provided excellent service.

Denny · 23 July 2024

★★★★★ 5/5

Trustpilot

I had a very nice experience

I had a very nice experience, I met Shamiya who did a nice job taking me around the property she made a call to remind me of my viewing time, Thumbs up Shamiya you know your job and I can say you have passion for it.Keep up the good job.

Priscila · 6 August 2024

★★★★★ 5/5

Trustpilot

Great communication

Communication was great. Lisa was very helpful throughout the whole process and answered any questions we had.

Matt · 27 September 2023

★★★★★ 5/5

Trustpilot

Shannon was a star

Shannon was a star. Super helpful

Caroline · 22 May 2024

★★★★★ 5/5

Trustpilot

Excellent service and communication

I spoke to Drew (Andrew Palmer) and was really impressed by his professional and courteous manner. He was able to give some really helpful advice and I felt I could trust his expertise with my property. Andrew even followed-up with further contact, as promised and I appreciate the attention to detail, during the discussion.

Kay · 28 April 2023

★★★★★ 5/5

Trustpilot

We have been dealing with Louise…

We have been dealing with Louise Gonella from Andrews Letting Agents, always a pleasure to deal with Louise as she is aways on point with the works that are need for her client's, communication is great.would highly recommend dealing with Louise in the future.

Andy · 31 October 2024

★★★★★ 1/5

Trustpilot

Total nighmare 2

I have had an acceptable working relationship with Andrews Leasehold Management (Bristol) for nearly 20 years as both a leaseholder and freeholder capacity. However the last 2 years has been a complete nightmare. They are now incompetent, ignorant and incapable. The same can be said for their third party suppliers. They will do damage to your property. "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently."Warren Buffett.......they didn't and got FIRED........after nearly two years of nonsense and grief from these clowns they want me/us to discuss the matter... to late you have been FIRED. Please,please anyone who who is thinking of even picking up the phone and engaging (or trying) don't do it!!INEXPERIENCE+INCOMPETENCE+IGNORANCE=ANDREWS

A · 26 March 2022

★★★★★ 5/5

Trustpilot

Nabeeha

Hi. I'm Nabeeha. My experience so far with Andrews has been great. The team is lovely to speak with and they are always available ti clarify all sorts of doubts and work effeciently . I came here to rent and they have guided me well and have found my just the right flat as I have wanted. HIGHLY RECOMMENDED!

Nabeeha · 31 January 2024

★★★★★ 5/5

Trustpilot

I was most impressed with the service…

I was most impressed with the service Andrews provided, through all the challenges we faced they remained professional at all times ensuring I was kept up to date with the information as the sale progressed.I am very grateful for their perseverance and for the end result.

Mrs · 23 September 2024

★★★★★ 5/5

Trustpilot

Listened and communicated efficiently…

Listened and communicated efficiently in time before Christmas

Sarah · 19 December 2025

★★★★★ 5/5

Trustpilot

I had a wonderful experience during my…

I had a wonderful experience during my house viewing with Harpindar. She was very professional, friendly. I appreciated how detailed she was in explaining the property and providing all the information I needed. Her clear communication and patience made the viewing smooth and stress-free. Thank you, Harpindar, for such a positive experience!

Awoyomi · 23 August 2025

★★★★★ 1/5

Trustpilot

Totally Dreadful.

Personally I have dealt with so many letting agencies in the past & Andrews has to be the worst one so far, if I could give 0 stars I would. Everything now is greed & money with andrews & the amount of b.s they feed you is unbelievable! For instance: every year now I have a flat inspection where they measure & take photos of every room & i also have an asbestos inspection ever year. I always ask the question with out fail .... has the flat or the asbestos grown or shrunk within the last year? For some reason they can never give me an answer! Pathetic. Hopefully 1 day Andrews will change or go bust but I think I’m dreaming.

Henry · 16 February 2022