Reeds Rains, Ormeau NI reviews

★★★★★ 5/5

Google

Naoimh was amazing in helping me secure a rental property that I’m over the moon with! The entire process was made as easy and efficient as possible for me thanks to Naoimh’s hard work, lovely personality and attention to detail. Thanks for all your help!

Ruth · 28 November 2025

★★★★★ 5/5

Google

Recently sold my house through Reeds Rains on Ormeau. Ethan was our guy and did an amazing job of it. Had a great result in the end and was kept well informed throughout the process by Ethan. I would 100% recommend Reeds.

Nick · 28 November 2025

★★★★★ 1/5

Google

Where to start. We used Reeds Rains to rent out our house while we lived abroad for 4 years. We were told the house was kept "immaculate". The tenant left as we were moving back and the house was shocking. There were so many issues I can't even list them all. We left a vintage drinks cabinet that the tenant asked to remove, we said yes as long as its stored safely. 4 years later, my Mum was doing the walk around and asked where it was and the agent told her oh its just outside (obviously she knew where it had been stored). Completely rotten and falling apart. The house was filthy and I had to get it deep cleaned, several companies quoted it at £900+. Carpets needed replaced. Junk needed removed (old bikes, vacuum, bags and bags of rubbish etc). The tenant wouldn't release the deposit and the agent was not on our side. She told us it was unlikely we would get the full deposit back and didnt fight our corner at all, until I told her we would be taking her up for the full cost of all the damages (hundreds over the full deposit). Eventually we got the deposit back but it didnt scratch the surface of our costs. Horrifying. Would not recommend.

Kenzie · 14 September 2025

★★★★★ 5/5

Google

As a first time landlord, having Naoimh in my corner to guide me through the lettings process from start to finish was invaluable. she has a wealth of knowledge and experience-from organising tradesmen to handling all the legal requirements involved. she took all the stress out of the process. she is now fully managing the property for me, which gives me total peace of mind. I am already looking for another investment property, and I will absolutely be handing this over to Naoimh to manage as well. Once again, thank you."

Brendan · 27 September 2026

★★★★★ 5/5

Google

I can’t recommend Naoimh and her team enough at the Ormeau Road branch. Naoimh goes above and beyond and is an absolute pleasure to deal with. Extremely friendly and professional.

Fiona · 14 February 2026

★★★★★ 5/5

Google

I had a great experience with Reeds Rains. Ethan was amazing , understanding and very knowledgeable. Was great and keeping me informed throughout the process right through to a successful conclusion. I would not hesitate to recommend them.

Jill · 28 November 2025

★★★★★ 5/5

Google

We’ve had an excellent experience working with Naiomh from Reeds Rains Ormeau. She has been incredibly helpful from the very beginning, always quick to respond to any questions or concerns, no matter how small. Her communication is clear, prompt, and reassuring, which made the whole process so much easier. On top of that, she is genuinely friendly and approachable, creating a really positive experience throughout. It’s refreshing to work with someone who combines professionalism with such a warm and helpful attitude. Highly recommend working with Naiomh!

Maria · 21 December 2025

★★★★★ 5/5

Google

Ethan was very helpful during the sale of our property. His valuation was accurate and he was there to answer any questions we had.

Michael · 14 February 2026

★★★★★ 5/5

Google

Naoimh has been the letting agent for my home while I work abroad for the year. She is diligent, sensible, a good communicator and on the ball. It was great having her deal with the vetting and negiotations with the tennants as well as the marketing of the property. Experienced and skilled. Highly recommended.

Ben · 14 April 2025

★★★★★ 5/5

Google

Naoimh was easy to work with a responsive throughout our rental hunt and our three year tenancy. She put our minds at ease throughout the process and any issues with the property where sorted in a timely manner due to Naoimhs professionalism and eagerness to help. Thank you Naoimh and Reeds Rains!

Emily · 14 April 2025

★★★★★ 5/5

Google

I used Reed Raines to let my apartment and the whole process was seamless. Naoimh was efficient and most helpful responding promptly to all of my queries. I would definitely recommend their letting service.

John · 14 October 2025

★★★★★ 5/5

Google

I have recently rented my house through Naoimh Leonard at RR. Naoimh has been outstanding from the outset. She handled every aspect of the process in a very professional manner and kept me informed throughout. If you are considering renting out your home, I highly recommend reaching out to Naoimh.

Mairead · 14 April 2025

★★★★★ 1/5

Google

Had a rental through this agency before our house purchase and during the tenancy we did not have too much bother besides a few emails asking for confirmation of payments of rent which involved sending screenshots of transactions on my bank statement from a week or so before which became a bit tedious and made you feel like you had done something wrong, but over than that grand. The main issue i had was after the tenancy ended. We had an agreement with the landlord in regards to splitting the deposit from bordering on excess wear and tear after 5 years of habitation which was grand and fair but few weeks later i got a call from the landlord saying the spoke to Naoimh Leonard and she had advised them they were entitled to damages in excess of £2,000. I asked what constituted that and they listed a few things off that were pre existing before us living there. I thought that’s grand we had a document we were asked to complete after moving in and to return it to the letting manager at the time Rachel Newbury. However it transcribed Reeds did not have this document and couldn’t find any trace of it. The document was a post check in document to be returned within 72 hours that detailed anything different from the check in report. Luckily i still had the physical copy and proof of this being received by Reeds so when this was escalated to My Deposits they actually sided with us and we got more money than the previously agreed to split with the landlord which is unfortunate for the landlord. The landlord was a lovely woman and very apologetic and kept blaming reeds for these issues saying they were planning on switching agency after the bother. This is just based on information given to me by the landlord. My only issue is i wish they had stored the documents safely so they didn’t waste our time raising escalations on deposits and the landlord seemed very upset about the whole ordeal. Although the staff were all very friendly and approachable. Unfortunately its a 1* for me but if the landlord was giving me the runaround it would definitely be a 4+. Thanks!

Pro · 14 April 2025

★★★★★ 5/5

Google

I sold my apartment with Reeds Rain (Ormeau Road branch) and completed this month. Grainne, the Senior Negotiator was very helpful, positive and professional and kept me informed at every stage of the process. I didn't feel under pressure at any point which was good, having experienced this from other estate agents in the past, which was unnecessary. Her colleague Ethan was also very helpful and friendly at the beginning of the process and I was happy that he showed my apartment to prospective buyers. Overall, a great service and I would happily recommend this branch of Reeds Rain to friends and/or family who are selling or buying. Thanks again.

Orla · 14 April 2025

★★★★★ 5/5

Google

Our experience with Naoimh Leonard, Reeds&Rains Estate Agent Ormeau was amazing and truly professional. She was an extremely good agent to work with in finding us the best tenant within a span of three weeks time. Right from the beginning, her approach was perfect! She quickly changed the property pics and posted them to the websites. Helped with the onboarding of the tenant and setting up the legal documents in a swift manner. The whole process went so smoothly and spot on. Highly recommend her in finding the best tenants and that too very quickly!!

Syamala · 14 April 2025

★★★★★ 5/5

Google

Excellent professional service provided by Grainne at Reeds Rains Ormeau Road. Grainne gave full support every step of the way with regular updates. She removed the stress of selling a property with her calm re-assurance and expert negotiation. It was clear from the outset that I was in competent and efficient hands. I cannot recommend Grainne highly enough and am so grateful that she was handling my sale. Thank you so much Grainne. A mention also to Ethan and the team at Reeds Rains Ormeau Road.

Maria · 14 April 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I recently had the pleasure of working with Naoimh from Reeds Rains, and I must say, the experience was nothing short of exceptional. Naoimh's professionalism and dedication were evident from the start. She assisted me in finding a tenant for my property remarkably quickly, which was a huge relief. Not only did she handle the tenant-finding process efficiently, but she also manages the property seamlessly, ensuring all my concerns as a landlord are addressed promptly and effectively. Her attention to detail and proactive communication have made the entire process stress-free. I highly recommend Naoimh and the Reeds Rains team to anyone looking for top-notch property management services. Thank you, Naoimh, for your outstanding service!

Fabio · 14 April 2025

★★★★★ 5/5

Google

We used Reeds Rains (Ormeau) for our recent house sale and couldn't recommend them highly enough. Ethan was personable, professional and diligent. Throughout the process he was responsive, helpful and engaged and we were delighted to have gone with them.

Mark · 10 July 2025

★★★★★ 5/5

Google

Would highly recommend Ethan for anyone thinking of selling their home. Thoroughly professional, excellent communication throughout, and always so pleasant to deal with. We had complete confidence in him. Thanks again Ethan, we really appreciate all your hard work!

Orla · 14 July 2025

★★★★★ 5/5

Google

We've had a very positive experience working with Naoimh at Reeds Rains over the past 3 years, all of our queries were answered and we always got a quick response. Thank you Naoimh!

Gemma · 14 September 2025

★★★★★ 5/5

Google

Naoimh has been nothing but brilliant throughout my first year renting through Reeds Rains and has continued to be so helpful and lovely throughout my lease renewal. Thank you so much for all your help! :)

Cathy · 14 August 2025

★★★★★ 5/5

Google

Renting: I have been using RR for the last 3 years, they always reply to emails within 24hours, phones go straight through to a human and answered in seconds. My last landlady was ending my tenancy to sell and Naoimh at RR was able to get me another place viewed and confirmed within 3 days, great support. Contracts are professionally written, can be signed electronically and deposits are protected. They have always delt within days issues with rental properties, eg last week (thurs) the washing machine broke and today (tues) a brand new machine installed + the old one removed.

Samuel · 14 September 2025

★★★★★ 5/5

Google

Ethan at Reed Rains was such a help in selling our home. Wasn't the most straight forward sale but he done everything to help things go smooth. Would use them again and would highly recommend.

Tracey · 14 July 2025

★★★★★ 5/5

Google

Naoimh has made the process of letting my property smooth from start to finish. She has been warm and welcoming from the outset and super efficient. Naoimh's professionalism and experience in the business really shines through - a real asset to the company and to her clients. Thank you.

Laura · 11 May 2026