Every review we hold for the Oldham office, from every platform, shown as written. First names only.
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1/5
TrustpilotLaugh a minute π€£
Donβt make me laugh however they not kept all their part of the bargain all the time at 1st it was ok to talk on the phone when I could get through then later I asked to be contacted by email later in the conversation and that included the buyer.
PURPLEparrot Β· 7 September 2026
Agent replied Β· 8 September 2026
Thank you for taking the time to leave a review. We are sorry to hear that you were unhappy with your experience.
Throughout our instruction, we arranged numerous viewings and worked hard to generate interest in your property, which resulted in several offers being received. Most recently, an offer was received which, as we understand it, you did not subsequently respond to.
As explained at the time, before a sale can be formally agreed, we are required to complete the appropriate Anti-Money Laundering (AML) and due diligence checks on prospective purchasers. In this particular instance, the necessary documentation had not been provided, meaning that we were unable to progress the offer to a formal sale at that stage. We appreciate that this can be frustrating, but these are requirements that we must adhere to.
We also note your comments regarding communication. We followed up discussions and key updates by email to ensure there was a clear written record and that all parties remained informed. We also made a number of attempts to contact you by telephone and remained in regular email correspondence throughout the instruction.
We are disappointed by your comments regarding our manager, as we believe that all communications were handled courteously and professionally. We always take feedback regarding the service provided by our team seriously and will reflect on the points you have raised.
The sale of a property can understandably be a frustrating process, particularly when prospective purchasers change their position or are unable to proceed. Unfortunately, these circumstances can sometimes arise despite the efforts of the agent and are not always within our control.
We regret that your experience did not meet your expectations, but we thank you for your feedback and wish you and your husband all the very best for the future
Kind regards
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5/5
TrustpilotStill the Best
We had a number of challenges in selling my late parents house, not least that we all live in Australia. However initially Tony in getting the property on the market and then Amy as our negotiator were both extremely helpful and Amy was excellent at following up with all parties and communicating updates. Having used Ryder and Dutton numerous times when we lived in the UK it is good to see they are still in my opinion the best agents in the region
David Β· 29 June 2024
Agent replied Β· 24 August 2024
Thank you for sharing your experience with us, delighted to hear that we are "Still the best!" π
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5/5
TrustpilotIβm so happy I chose Ryder & Dutton
Iβm so happy I chose Ryder & Dutton, they kept me in the loop all the way! especially Catherine Salisbury from Heywood branch ,who was very helpful & gave a very personal assistance, she is a star π special thank you to Catherine xFran shown me the way from first meeting her at the property & everyone at Heywood branch was very helpful Thank you Ryder & Dutton π―π
Paula Β· 19 December 2024
Agent replied Β· 29 December 2024
Thank you for your kind words. We are thrilled to hear that you had a positive experience working with our team. We strive to provide excellent customer service and are delighted to know that you felt well-informed and supported throughout the process. We are proud of our team and appreciate your recognition of their hard work and dedication.
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5/5
TrustpilotGeraldine Marsden and Lacey Williams
Geraldine Marsden was absolutely fantastic throughout our home-buying journey with Ryder & Dutton. From the very beginning, she was professional, approachable, and incredibly supportive, making what can often be a stressful process feel smooth and manageable. Her communication was excellent, always keeping us informed and responding quickly to any questions we had.
Md Β· 3 May 2026
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5/5
TrustpilotFriendly service that goes above and beyond
I sold my house recently through Ryder Dutton after the excellent service I'd previously had from them as a purchaser, I was not disappointed. From the first approach until the day of completion they were great, friendly, efficient & knowledgable. Fiona amd Freya were brilliant at helping me consider offers & in negotiating and I sold at a price I was happy with.The chain to complete was long and therefore complicated, Fiona went above and beyond to keep things moving and to ensure the completion date happened (despite some lack lustre solicitors for various parties). Highly recommend!
Charlotte Β· 26 June 2024
Agent replied Β· 24 August 2024
Thank you Charlotte - it was a pleasure to work with you - we hope you will be very happy in your new home :)
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5/5
TrustpilotWonderful team to work with
Wonderful team to work with. 16 viewings booked in a day and the house sold within a week at the asking price. We did the viewings ourselves over the weekend.Leanne came out initially and got the spec for the particulars and price right, the photos they took were really good and Martha was so efficient in taking the bookings, supported by the team calling me every 30 minutes. What's more, R&D were also acting for all those making an offer on our house so knew where they were in the process of selling their house.
Martyn Β· 26 June 2024
Agent replied Β· 24 August 2024
Thank you Martyn and Jane, we are so pleased you are happy with our service! The Slaithwaite team!
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5/5
TrustpilotCarmel was totally amazing
Carmel was totally amazing. At the end of the sale we had many problems and she stood firm and made things happen. Never phased in spite of numerous setbacks mainly caused by our buyers and their solicitors. We, our solicitor, Carmel and the man who we were buying off worked tirelessly to make the exchange of contracts and then completion happen in spite of the problems we faced.Ove the years Ryder and Dutton have been my go to estate agents. Hopefully this will be our last ever move but if there was to be another ther would only be one agent we would go for!
Maurice Β· 24 June 2024
Agent replied Β· 24 August 2024
Thank you so much for the lovely review, Maurice! We're so pleased we got you there in the end, best wishes in the new house!- Carmel and the Chadderton team
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5/5
TrustpilotSold and bought a house through Ryder &β¦
Sold and bought a house through Ryder & Dutton. The process was simple, smooth and easy. Michael the manager from the Middleton branch along with the selling agent Bryony were great. Carmel our move manager was fantastic, she kept us informed throughout and helped chase the sellers and their solicitor to help with completion. Worth paying the extra over an online estate agent who we tried and were useless. We would definitely use them again! Great team work! Well done Ryder & Dutton.
Steven Β· 24 June 2024
Agent replied Β· 24 August 2024
Thank you for the excellent review Steven, we are glad you were happy with the service provided and we were only too happy to help with your move. All the best From all the Team at Middleton.
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5/5
TrustpilotRyder & Dutton Rawtenstall Fantastic
The Manager and all the staff at Ryder & Dutton Rawtenstall have been amazing throughout our house sale
From start to finish they have delivered excellent customer service. They have taken great care with their friendly , supportive and professional approach.
When issues with the sale happened (as they sometimes do) they were there to deliver a great outcome.
We particularly want to express our warmest admiration for Shannon Laycock and Jamie Murray. They took the lead, made time, pursued solutions and really looked after us to ensure the smoothest sale was possible. They literally went above & beyond and are a real credit to Ryder & Dutton
Mrs Β· 17 September 2026
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5/5
TrustpilotExcellent Service
The team at Ryder and Dutton, especially Leon James, have been amazing through the whole process. We advised in our specific needs and why we needed to sell and both Leon and the team have provided ongoing support throughout our time with them. The team are friendly, approachable and always ready to offer advice. Highly recommended. Excellent service Lucy and Sarah at the Lettings Team were also amazing. They arranged all the paperwork to rent, helped us sort our checks and get us updated with each and every step of the rental process ( something we had not done before). I would totally recommend Ruder & Dutton for all your housing needs, whether selling, buying or renting.
C Β· 21 June 2024
Agent replied Β· 24 August 2024
Thanks for your 5 star review for our team.
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5/5
TrustpilotRyder and Dutton completed selling ourβ¦
Ryder and Dutton completed selling our property on 7th June in Cowlersley. Leanne was very accommodating when we first approached to sell the property and put it on the market within a week. Nicola managed the whole process of the sale and was very communicative throughout, she was very approachable and extremely helpful and calming through a stressful time. She contacted us regularly to keep us updated throughout the process. This is the first time we have used Ryder and Dutton and we would highly recommend using them to friends and family and would certainly look to use them again in the future.Jamie & Gemma
Jamie Β· 19 June 2024
Agent replied Β· 24 August 2024
Thank you for your lovely review Jamie and Gemma! We wish you all the best in your new home!
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5/5
TrustpilotA big thank you toβ¦
A big thank you to Emmy,Michaela,Oliver,Amber,for there professional approach in getting our sale through would definitely recommend.
Stanley Β· 20 May 2026
Agent replied Β· 21 May 2026
We appreciate your kind words! We are delighted our team's professional approach helped with your sale.
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5/5
TrustpilotGreat Experience with Ryder & Duttons Slaithwaite
Ryder and Dutton have just completed selling our first property in Slaithwaite and managed the buying of our new home. Leanne was very accommodating when we first approached to sell the property and put it on the market within a week to suit our holiday. Martha managed the viewings and sold the house to the new owners and Nichola managed the sale and buying process with what was a tricky chain! We were contacted regularly by all to keep us updated throughout the process. This is the second time we have used Ryder and Dutton and we shall use them again in the future.Matt & Chelsea
Matthew Β· 12 June 2024
Agent replied Β· 16 June 2024
Thank you for the lovely review! We wish you all the best with your new home! The Slaithwaite team.
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5/5
TrustpilotAda was amazing at keeping us informedβ¦
Ada was amazing at keeping us informed all the way through and was super helpful at ensuring it ran as smoothly as possible when buyimg our new house.
Thanks so much to all that helped at R&D, especially Ada xx
Anon Β· 22 July 2026
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1/5
TrustpilotBest to Avoid this Estate Agency..
I was served section 21 notice just just after 6 months of renting the property, they claimed the owner wanted to sell and I offered to buy. They then came back to me that the Landlord is no more interested in selling and a family member was moving in. I eventually moved out. Alas, time to pay my deposit came, the agency and the landlord came up with various excuses to avoid paying back my deposit. By the way I am a very compliant tenant, paid on time, even emailed to ask them what my balance is before I moved out and paid every penny. I did not trash the property and the property was handed back the way we met it. I have a decent amount to purchase a property, emailed 2 of their sales team members already but will never even go near them as I am so disappointed in them right now.I am so so disappointed that they are trying to avoid to pay back my deposit with all tricks in the book. This is my money and I want it back fully.
Jo Β· 4 June 2024
Agent replied Β· 24 August 2024
Hi Jo, thanks for your feedback. We're unsure which property this relates to, could you please email Gareth.Hunt@ryderdutton.co.uk with the property details so we can look into this for you? Many thanks, Gareth Hunt - Lettings Director
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5/5
TrustpilotSimply the best!
Simply the best and I wouldn't go anywhere else. Alice Rimmer and the staff at the Ashton branch are great to deal with, professional and totally on the ball. They sold mother's property within days of listing and then their Move Manager, Geraldine Marsden took over to very ably shepherd the sale to completion. That is such a valuable role because it saved me the hassle and worry of chasing people up.
AN Β· 11 October 2024
Agent replied Β· 23 October 2024
Thank you for your kind review. We are delighted to hear that you had such a positive experience with our team. We are proud of our staff and their commitment to providing excellent service. We are thrilled to hear that you found our Move Manager to be so helpful.
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5/5
TrustpilotGreat Service
Sarah Green was friendly, professional and patient. She went out of her way to help me out on moving in day, which I really appreciated. Sam was also really helpful and patient throughout. Plus, when I arrived Sarah presented me with not only the door key but a hamper of tea, coffee, biscuits, drinks and money off vouchers. I found all the agents personable, human and professional. Thank you.
Sandra Β· 23 November 2024
Agent replied Β· 29 December 2024
Thank you for your kind words. We are delighted to hear that you had a positive experience with our team. We strive to provide exceptional customer service and appreciate your feedback.Gareth HuntHead Of Lettings
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5/5
TrustpilotI sold my house via the Heywood branch
I sold my house via the Heywood branchCatherine Salisbury was fantastic all the way through, extremely knowledgeable and kept me informed throughout the previous whether it be good or bad news regarding viewings, etc.You can tell that Catherine & the rest of the team (Jenna, etc.) work really well together & the response whenever i called was up to speed & answered very professionally & friendly, so much so that at times i felt i was the only client they had. Nothing was too much trouble & although the house selling experience can be quite stressful, the R&D team at Heywood made it far easier than i've ever experienced previously. Thank you
Paul Β· 24 May 2024
Agent replied Β· 16 June 2024
Thank you for your review, we are so glad you were happy with our efforts in selling your property, We wish you all the best!
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5/5
TrustpilotBrilliant friendly staff
I worked with Tom Prince throughout the sale of my property. He was incredibly patient, friendly and couldn't do enough to help. No task was to small and he was definitely the backbone of the entire process, chasing solicitors each step of the way and being my main communication throughout.Not only this but his customer service skills are exceptional, working in a customer facing environment myself I couldn't fault his interpersonal skills what so ever! Brilliant asset to the team.Big thank you to Tom and the team at R&D Rochdale.
Catherine Β· 23 May 2024
Agent replied Β· 16 June 2024
Thank you so much for the wonderful review! I'm delighted to hear you had such a great experience. Once again, congratulations on your new home, sending you my best wishes for the future, Tom.
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5/5
TrustpilotGeraldine Marsden move manager excellent service
Thank you Geraldine for your help regarding our recent move. Geraldine Marsden was an exceptional move manager, and available to assist throughout the entire moving process as a result we managed to go from sale to completion within 4 months. I was very impressed with Ryder and Dutton and wouldn't hesitate to use their service again. If you're looking for an estate agent to help you move I would highly recommend.
Miss Β· 21 October 2024
Agent replied Β· 29 December 2024
Dear Samantha,I'm thrilled to hear that you had such a positive experience with our team, particularly with Geraldine. I'm delighted to know that you felt well-supported throughout the process and would like to wish you all the best. Best wishes from the whole team at Uppermill office.
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5/5
TrustpilotExcellent and very professional .Alsoβ¦
Excellent and very professional .Also very friendly. There were a number of complicated issues with probate and we were greatly supported whilst these were resolved.Nothing was too much trouble which again in the high pressure environment of house selling was very encouraging. Looking back the support we received was exceptional. When it was needed advice and guidance was always very readily available. So glad we had Ryder and Dutton on our side. Thanks again for everything.
Fraser Β· 31 July 2024
Agent replied Β· 24 August 2024
Dear Fraser, thank you for your comprehensive review, I was delighted to hear how pleased you were with the service we provided. There can often be many layers in a house transaction and I believe our team are the best at ensuring our clients receive the best advice and support. May I wish you all the best for the future. Alex & the whole team.
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5/5
TrustpilotRyder & Dutton Rossendale
Ryder & Dutton tailored their service to my needs and helped make the sale of the property relatively stress-free.My agent Leon was professional, attentive, great in communication and very friendly. I seldom needed to chase up for an update as he kept me informed and updated regularly.The team, especially Nick demonstrated professional knowledge and understanding of the local market very well.The photographer who worked with them also took very high standard photos for the property.Although there were one or two things they could further improve on, overall they are a very good estate agent that I would recommend. I felt that I had made the right decision choosing them.
Ms Β· 21 May 2024
Agent replied Β· 16 June 2024
Thank-you for your review and the amazing gifts! It was pleasure working with you.
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5/5
TrustpilotWas great keeping us up to date andβ¦
Was great keeping us up to date and liased well. Thank You to Elizabeth Powell
Suzanne Β· 24 May 2026
Agent replied Β· 27 May 2026
We are so glad to hear we kept you well-informed. Thank you for your kind words!
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5/5
TrustpilotHouse sale with Ryder & Dutton
I sold my house with Ryder & Dutton earlier this year and had a great experience from start to finish. I got a realistic valuation, a detailed listing which showcased the property really well with beautiful photographs. I secured a really good offer and was kept up to date throughout the sale process with regular, personal emails. I felt comfortable to reach out to my case handler, Geraldine, with any questions - she was always very friendly and prompt. Thanks Geraldine and all the team involved.
Deryn Β· 15 May 2024
Agent replied Β· 16 June 2024
Hi Deryn, thank you for taking the time to review our service. I am delighted to hear you were pleased with the service offered throughout and I will ensure Geraldine knows about your kind words. all the best, Alex & the whole team at Uppermill.
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