Trusted Agent profile · Old Trafford
★★★★★
120 reviews across 2 platforms
380, Empress Business Centre, Chester Road, Old Trafford, M16 9EA
Waterhouse Estate Agents's office in Old Trafford, at 380, is rated 4.8 out of 5 across 120 reviews on two platforms, including 108 Google reviews rated 4.9.
Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
5/5
GoogleWe found our flat in Manchester with the support of Mr. Terry in a very short time. We appreciate the way they are working profesionally. After hiring the flat they kept supporting us with the water heating problems and sent the service immediately to solve it. Thank you Mr.Terry for all the support you provide us which made our move to Manchester feel comfortable.
Glad we could assist you, and with such great service. Thank you for your feed back.
5/5
GoogleI was recently a tenant of this agent and as someone who lived in Manchester for 4 years can easily say its the best agency that i encountered. They reply back to you within the next day regarding any issue and sometimes outside of working hours. The agent that i worked with was Terry and let me say that he was one of the best agents that i had the privilege to work with. Sometimes when the matter is Urgent i used to text him outside of his working hours and he will still reply back within minutes. He works hard and he actually cares about the tenant unlike other agents from other agencies that I dealt with and would wait weeks for a response. So i highly recommend it.PositiveResponsiveness, Quality, Professionalism
Hi Ahmed, firstly we would like to say thank you for your kind words. Its nice to hear all our hard work has been noticed and we are grateful to have had a tenant such as yourself. We wish you the very best and if searching back in Manchester we would always welcome you back! Kind regards Waterhouse Team
5/5
GoogleCouldn’t be happier with the service from Terry who works as the me of your agents, he’s helped me find a flat suitable for me and when an unfortunate circumstance changed where my housemate moved out he reassured me I wouldn’t be left homeless or struggling to pay rent for 2 people! Would highly recommend if anyone is looking to move in the Manchester area, I’ve had about 3 different agencies over the past 4yrs and this one has been the best so far, always really helpful as well with any work that needs doing for the apartment. When I eventually leave this flat I’m in now I will still continue with Waterhouse as they’ve not let me down and there professionalism is outstanding.PositiveProfessionalism
Thank you Laura, you have been and are a great tenant!
5/5
GoogleI connected Waterhouse estate agent Terry when I was looking for a house to rent . He had given excellent professional services. Any issues in the house to fix or get support Terry helped me a lot in fixing the issues very quickly. He also helped me in process related activities during vacating the house in a professional manner. Really I just wanted to connect Waterhouse agent Terry for any future house needs . A very soft spoken person who listens to our clarification.
5/5
GoogleI rented with Waterhouse for just over 2 1/2 years and the experience I had was great. Terry (our dedicated agent) was amazing, consistently going above and beyond from initial enquiry through to the end of tenancy. If we ever had an issue / query it was always resolved immediately showcasing his dedication for creating a great renting experience. I would highly recommend Waterhouse/Terry to anyone looking to rent and would just like to thank you for making my first move to Manchester so smooth!
5/5
GoogleTerry was our agent for 2 years and it was a very smooth and easy journey! Never had any problems from the moment we moved in to the last day in the flat! Everytime we had concerns about something it was addressed quickly and problems were solved. Would recommend water house estate agents! :)
5/5
GoogleTerry was wonderful, he followed my application, and I found the flat so easy and comfortable, thank you so much
Thank you for your feedback. Best wishes in your new home.
5/5
GoogleI rented a flat with these guys for 2 years and had a great experience. Efficient and personable communication from start to finish. Thank you to our agent Terry who looked after us really well and was quick to answer any queries
5/5
GoogleTerry from Waterhouse Estate Agents was a very professional and reliable agent throughout my tenancy. He was always responsive and quick to reply to any questions or concerns I had. Whenever something needed fixing in the house, he handled …
5/5
GoogleThis is a very responsible company. Been their tenant for the past 2 years. And I have cooperated with Terry for two years and he is really good! Every time there is any problem with our rented house, he will help us solve it in the first time. Really appreciate him. Many thanks! Very professional agent!
We appreciate your feedback. Thank you!
5/5
GoogleWe rented a property for a year and had a very positive experience with Waterhouse Agents. Terry, our agent, guided us through every step of our rental process, ensuring a hassle-free experience. We faced some maintenance issues during the year, but Terry promptly assisted in resolving them. Overall, we were very pleased with the service provided.
We appreciate your great review. Glad to be of service!
5/5
GoogleI have been with few letting agency but Waterhouse Estate Agents blew my mind with an amazing sense of Responsibility, accurate, efficient and responsive in providing solution to any query... I can quote Terry Waterhouse who is the agent dealt with my case in an amazing way. God bless you all
5/5
GoogleSuper helpful estate agents. Terry was incredibly helpful in finding me a property and went above and beyond my expectations - great stuff.
5/5
GoogleBeen with Waterhouse for the past 18 months highly recommend Terry, very responsive and dealt with any issues promptly highly recommend! 👌PositiveResponsiveness, Professionalism
Thank you Adam! You have been a great tenant and will be missed. Wish you all the best in your future. Waterhouse Team
5/5
GoogleMy experience with Waterhouse estate agents during my rental of 1.5 years has been really amazing. Terry has been absolutely best at resolving issues if any. Definitely a wonderful rental experience. I would definitely recommend Waterhouse Estate Agents to anyone looking for a new home.
5/5
GoogleI had a fantastic experience working with Terry at Waterhouse Estate Agents. What really stood out was Terry’s honest and straightforward approach. He was always clear about the details, never pushy, and genuinely had my best interests in …
5/5
GoogleI was a tenant of Waterhouse for a year and was very happy with the service. Quick responses to any maintenance issues, really friendly and they were very fair with returning the deposit. We were very grateful when they let us stay in the property several days more than initially agreed at very short notice after our new letting agent changed our move in date to our next property.PositiveResponsiveness
Thank you Jordan for you review. We always work hard for our tenants and in these uncertain times we support all our tenants! Good luck in the future
5/5
GoogleWaterhouse Estate Agents took over the management of the flat I was renting from another agent, and I couldn’t be happier with the service I received. The whole changeover process was straightforward and stress-free. A special thank you to …
5/5
GoogleMy experience with Waterhouse estate agents during my rental of 1.5 years has been really amazing. Terry has been absolutely best at resolving issues if any. Definitely a wonderful rental experience. I would definitely recommend Waterhouse Estate Agents to anyone looking for a new home.
5/5
GoogleI was a tenant with this agent for a year and Terry has been great! Amazing service and response to any queries and no problems during my tenancy. Would definitely use again.
5/5
GoogleI was tenant for just over a year and I had a great experience with Waterhouse. Any issues that I had with my home (which was in fact almost none) were dealt with quickly and efficiently. Terry especially was a pleasure to deal with and was extremely helpful at all stages of tenancy. I would highly recommend Waterhouse estate agents to anyone. 😊
Hi Ella, Thank you for your kind words and we wish you all the best in your new home!
5/5
GoogleI’ve been staying at a property for two years managed by Waterhouse ltd estate agents. Ny experience was great, Terry was always very helpful, resolved all the issues. Would definitely recommend and only positive feedback.
5/5
GoogleAmazing service, hassle free tenancy and always helped when needed. Couldn’t have asked for any more and Terry was great 😊 …
5/5
GoogleAfter being a tenant for 2 years my experience has been nothing but great especially with Terry, who ensured great communication, prompt action and a very friendly/professional attitude.
Thank you for your kind words
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Waterhouse Estate Agents's Old Trafford office has 120 reviews across two platforms: 108 on Google, 12 on Trustpilot.
Waterhouse Estate Agents Old Trafford is rated 4.8 out of 5 across all 120 reviews, and 4.9 out of 5 on Google from 108 reviews.
Waterhouse Estate Agents Old Trafford, 380, Empress Business Centre, Chester Road, Old Trafford, M16 9EA.
