Trusted Agent profile · Oakham
★★★★★
109 reviews across 3 platforms
Goodwood House, Hackamore Way, Oakham, LE15 7FS
Moores Property Hub's office in Oakham, at Goodwood House, is rated 4.7 out of 5 across 109 reviews on three platforms, including 94 Google reviews rated 4.6.
Every review we hold for the Oakham office, from every platform, shown as written. First names only.
5/5
FacebookWe have just sold our house through Moores and found the whole process to be very straightforward and efficient. We had numerous viewings where Moores were happy to take the lead so we didn’t have to make ourselves available and they provided feedback after each one. I would highly recommend Moores as they took the stress out of selling our home.
1/5
GoogleAppalling service from Moores, stay as far away from them as possible. Incredibly shady business practices and are now going out of their way to make it difficult to sell my flat. I was trying to sell my flat with them tenanted, however on a number of occasions they took non-buy to let investors round and even went as far as telling my tenants they could be removed at 2 months notice and they don't have a choice in the matter without any sort of prior discussion with myself. Often late for viewings if they showed up at all and in some cases, cancelled viewings without informing my tenants. Having now moved my property to another estate agent, Moores have now placed a "Sold STC" sign outside my property despite the fact it was never sold and are refusing to remove the property from Rightmove which is causing confusion for potential buyers. I have reported them to the ombudsman who I hope will take action.
1/5
GoogleWell I can only rate on my personal experience. Went to Moores to help sell our home: * full of the joys of spring on initial contact "I can sell your house by tomorrow" * over the course of about six weeks they sent a grand total of zero viewers (when others were sending a steady stream). * their only real suggestion was "we need to get to the top of Rightmove again by reducing the price". Funny how estate agents play down Rightmove at the front end when they know that we could list online independently for a few hundred pounds, yet when they can't generate any viewings it is all down to Rightmove!
1/5
GoogleBeware - Prior to moving into the rented property the agented promised me all the world to get me through the door, carpet cleaning, new carpets (in some rooms), full professional clean and other small adjustments to me done to the house... NONE of this was carried out. After the first 6 months in the property I received a letter from Moores increasing my rent and demanding that I sign another 6 month contract and pay an admin fee of £50 for the pleasure (Not once was did it state that this was optional until I called in that same day). After moving out, Moores demanded that I have the carpets cleaned, the house fully professionally cleaned and oven professionally cleaned - which adds up to a grand total of £450. Which I would have been happy to pay had the house been clean when I moved in, the carpets been cleaned as agreed, the oven had been cleaned and the fact that I had spent two days solid cleaning the house, to the point where it was cleaner when I had moved in. Luckily enough I have pictures to prove that state of the house when I moved in, although Moores are now dragging their heals with the DPS, forgetting to send in key information, fill out the right forms and taking the full allotted time between each stage. This is either due to incompetence or snide behaviour, I feel the latter. Make sure you have pictures of everything when you move in and everything in writing. Luckily enough I do, else this could have gone very differently.
5/5
GoogleJenny and all her team have provided me with an excellent service, both for letting and selling my property. They have been consistently extremely helpful with any queries, and I have especially appreciated the way they have responded to my questions so quickly and efficiently. They have provided a very personal service and done a wonderful job. I would highly recommend Moores Estate Agents.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have just completed on the purchase of a property in Uppingham which through my fault has taken far longer than we all expected. In any transaction communication is imperative. The understanding, the patience & the help from Jenny & her team was superb & I really cannot fault Moores in any way shape or form. An excellent service & I recommend 100%.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleA brilliant estate agent, I would highly recommend. They were friendly, very accommodating and very good with chasing people that had viewed our house for feedback. Couldn’t ask for more from an estate agent.
5/5
GoogleI have used Moorse to let a cottage and sale land.i am very impressed with all off the staff and how they have made everything very easy for me .I highly recommend them.
5/5
GoogleI have been so impressed with the service received from Moore's Estate agent. Jess has kept me fully informed throughout the process of selling our property; The viewings were handled by Jess always friendly and professional. Thank you ☺️
5/5
GoogleThe Moores team did a great job for us. Very happy with the service. Thank you.
5/5
GoogleGreat company at a high level. I recommend using their services.
5/5
FacebookA very professional and personalised service. We couldn’t fault the way our sale was handled- the whole team were highly attentive and worked hard to keep us well informed.
Thank you Joan, much appreciated! Good luck with your new project!
5/5
GoogleI chose Moores to sell my property because of their local knowledge and national reach. They kept me informed regarding the sale of my home at every step and I believe that they achieved a price that was acceptable to both me and the purchaser. An excellent service and, most importantly, a service that achieved an appropriate sale price. Highly recommended!
5/5
GoogleA brilliant team. Professional, friendly and helpful. They sold my house In 3 days, but I would have recommended them anyway. They keep you informed, have lots of viewings lined up and are always ready to help and advise.
5/5
GoogleGreat approach taken during what can be a very stressful time selling/buying houses. Proactive, supportive, helpful, positive, down-to-earth and friendly staff. We felt well-informed throughout our buying experience. As and when we decide to sell our home...it will definitely be through Moores!
5/5
GoogleAlthough I wasn't selling through Moores I was in regular contact as a proposed buyer. Their service was impeccable and each member of staff I dealt with showed the same work ethic to see the process through smoothly! Thankyou very much ladies!!!😚 …
5/5
GoogleA very professional and personalised service. We couldn't fault the way our sale was handled - the whole team were highly attentive and worked hard to keep us well informed.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy experience with Moores was just brilliant. I was buying a home and everything they did from start to finish was top class and highly professional. I will definitely be recommending them to anyone i know who needs an estate agent.
5/5
GoogleVery happy with their local knowledge, service and efficiency. From start to finish they kept us informed of changes and updates. Really worth going with a company you can trust and I highly recommend them.
5/5
GoogleLoved it so much to read. So informative.
5/5
GoogleFrom start to finish we have received a brilliant service from Moores. Nothing was too much trouble and the team were always willing to help. I would certainly recommend 100%
5/5
GoogleThe team were great. Good service, good photos, good measuring up, great at showing people round. And in the end we got a very good price for the sale.
5/5
GoogleMoores were a fabulous help to us when selling. Great service, honest feedback about property and potential pricing and adaptability on fee structure.PositiveProfessionalism
1/5
GoogleRubbish, wouldn't even entertain the homeless
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Moores Property Hub's Oakham office has 109 reviews across three platforms: 94 on Google, 11 on Facebook, 4 on Trustpilot.
Moores Property Hub Oakham is rated 4.7 out of 5 across all 109 reviews, and 4.6 out of 5 on Google from 94 reviews.
Moores Property Hub Oakham, Goodwood House, Hackamore Way, Oakham, LE15 7FS.
