William H Brown reviews

★★★★★ 5/5

Google

Currently undergoing a part exchange, WHB were picked by the developers of the property I’m buying as one of the agents to undertake marketing of the property. My primary contact was with Steve, he undertook all viewings of the property. Steve has been a fantastic professional and respected everything I’ve said throughout the process. He kept me informed of all situations and changes, reached out when needed (with plenty of time!) and quite honestly was just a fantastic person to have a chat with. Thanks for making a stressful process as smooth as possible.

Ben · 26 March 2026

★★★★★ 1/5

Google

Stephen Macdonald is absolutely useless and doesn’t care about properly showing a property. They had little to no information about the house at all. The first time we arrived 5 minutes late and he told us we only had 5 minutes to view the place. The second time, he was the one who showed up 10 minutes late and then rushed us because he said he was late for his next appointment. Another time, I called back after missing their call. Stephen answered, and while I was explaining why I called, he put me on hold without letting me finish, which was very unprofessional. As a buyer, I would not use this agency. They clearly work more on the seller’s side and start turning everything into an auction-style game instead of dealing fairly. Overall, the experience was frustrating and poorly handled. This will definitely be the last time I deal with these people.

Samadur · 16 February 2026

★★★★★ 5/5

Google

Always a great experience viewing properties with the Oadby branch of William H Brown. The staff are very helpful and patient giving you the best experience in looking for the ultimate property for a family Kindest regards to Steve Jess Mandeep Shule and the team You are the best Thank you for your efforts patience and guidance Abdullah Ghanchi

Abdullah · 9 April 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Stephen, an outstanding estate agent and branch manager, who came to our house for a valuation. From the moment he arrived, his professionalism and expertise were evident. He took the time to thoroughly assess our property, providing valuable insights and guidance throughout the process. Stephen was not only knowledgeable about the local market but also genuinely interested in helping us achieve the best outcome. His friendly demeanor made the experience enjoyable, and I felt confident in his recommendations. I highly recommend Stephen to anyone looking for a dedicated and skilled estate agent!

Shu · 17 January 2025

★★★★★ 5/5

Google

Stephen was really marvellous. He went through all details of the 2 properties we saw. He was patiently answering all questions and very professional .

Ahmed · 15 April 2026

★★★★★ 5/5

Google

We received very good service and timely responses at every stage. The purchase was completed within 8 weeks, which was fantastic. Jessy was extremely helpful, approachable, and a pleasure to deal with.

ATHIRA · 16 February 2026

★★★★★ 5/5

Google

Shewley Begum was incredibly helpful throughout the whole mortgage process. She explained everything clearly, kept me updated, and made what felt stressful at first really simple. Couldn’t have asked for better support highly recommend her.

Samad · 16 December 2025

★★★★★ 5/5

Google

Shewley was very helpful and polite, explained all the steps getting my mortgage and offered me all the products associated with taking out a mortgage definitely would recommend and would use again!

Chand · 16 December 2025

★★★★★ 5/5

Google

Jess was really helpful and worked as liaison with solicitors when they were being difficult. She was easy to get hold of and replied to queries fast

Aliyah · 16 January 2026

★★★★★ 5/5

Google

Thanks to Shewley helped me with my mortgage offers and explained to me thoroughly the options and steps very helpful and polite. Highly recommended and definitely will use again.

Big · 16 December 2025

★★★★★ 5/5

Google

Used Shewley for a mortgage and from start to finish everything was amazing! Thanks Shewley

Gajz · 16 December 2025

★★★★★ 5/5

Google

Would highly recommend William H Brown for any property sales and purchasing. Amazing help from the branch manager Stephen and his colleague Jessie. They are truly amazing people to work with, the best customer service ever received from any estate agents I’ve ever dealt with.

AQIB · 2 April 2026

★★★★★ 5/5

Google

Stephen was very professional, friendly, polite and, most importantly, honest in his valuation of the property. He also provided some astute insights, recommendations and guidance regarding the sale. Excellent. (The dog treats worked wonders!)

Mick · 7 January 2025

★★★★★ 5/5

Google

Brilliant service and support! Stephen and Jessi have been absolutely amazing from the moment I met them and I would definitely recommend them at William H Brown! Outstanding experience

Wardah · 2 April 2026

★★★★★ 5/5

Google

I recently had William H Brown come to value my property, and I was extremely pleased with the experience. The agent was punctual, courteous, and very professional. They took the time to explain the valuation process and conducted a detailed survey of the property. I felt confident in their expertise and would definitely use them again in the future.

Abdul · 6 May 2025

★★★★★ 1/5

Google

we had a viewing booked for Glen Parva on 07 August at 4:15 PM. (We initially had it for 1:15 PM; which got rescheduled by William Brown) I have received a voice message today from Samanta from William H Brown Oadby about us going to the property at 8:45 pm and how truly very very.... (5 times) disappointed she is with me. Before blatantly accusing someone, she should have checked the fact first. We reached their 15 min early at around 4 pm and were waiting in the car for 6-7 min. then we realised there was no car parked in the driveway. so, we thought the previous viewers finished early. So, we knocked on the door and asked the owner that we are slightly early; is he okay to show us the property now? He was happy to do so. And then, Samanta went on to give a lecture on trust and how important is trust. This is appalling unprofessional behaviour from an estate agent. I am a chartered engineer with a PhD in Mechanical Engineering. I have no interest in taking a lesson on trust and commitment from anyone else. I know the value of time management and commitment very well. Then I was told; that any future viewings might be affected by this; tell you what; I would think five times before looking at a property advertised by WHB Oadby. Next time you accuse someone in that tone and language, please check your facts first.

Md · 15 June 2023

★★★★★ 5/5

Google

Stephen was great to deal with, arrived promptly and went through my house thoroughly. Very pleased with the service, so thank you

Wahid · 17 November 2024

★★★★★ 5/5

Google

Katelyn was amazing in showing us houses. She was very accommodating and she never missed a viewing appointment. However W.H brown have let us down before when we have turned up to viewings and they haven't, so Katelyn has changed our view!

Mia · 18 October 2023

★★★★★ 1/5

Google

Not very reliable estate agent....I would Not recommend this agency to anyone...no update,no contact..no reply ...nothing....luckily I didn't rely on only WHB to sell my house

Sailesh · 16 February 2026

★★★★★ 5/5

Google

Meeting Stephen was an absolute pleasure, very honest, and straight talking, no BS. Would highly recommend 5*

The · 16 December 2024

★★★★★ 5/5

Google

Excellent professional service from Steve, prompt, accurate assessment of our home. Would definitely recommend

Sanjay · 11 April 2026

★★★★★ 5/5

Google

Stephen Mcdonald had a professional and courteous manner with good communication throughout. Would definitely recommend.

Kate · 2 April 2026

★★★★★ 5/5

Google

Stephen was great when he did our valuation and won us over instantly!

Hester · 17 November 2024

★★★★★ 1/5

Google

I'm afraid I had a horrendous experience with this company. I am surprised they are still trading. I put in an offer on a property they were selling. Some time later I asked them to re negotiate with vendor for a lower price as my own buyer had offered me £20,000 below my asking price. Approx 1 week later Browns worker phoned me e to say lower offer had been accepted. I was surprised and asked again for clarification as this was a substantial drop in price. I then asked if vendor had been ok with this as I fully expected at very least to be asked to meet in the middle. The worker then said vendor had not been happy but had agreed! I was a little uncomfortable with response but delighted that I could now afford the move with a bit of wriggle room to meet unforseen expenses. I heard no more from browns either by phone, e mail or letter. The first I knew that I had paid £15,000 more for my property than the figure we had agreed by phone was some weeks later on receipt of completion paperwork the day I moved in! I confronted Browns but their response has been unbelievable. Complete denial of the negotiation phone contacts we had and referring me to memo of sale they said they had sent me. In a later e mail communication I was informed that in fact I had been handed this letter in person at their offices. I knew that was untrue as I never visited their office after the initial visit to confirm my identity when initial offer was made. Unfortunately trading standards don't want to know and referred me back to citizens advice. Citizens advice suggested I take it up with solicitor . Solicitor said they knew nothing about a second reduced offer. I am now putting in an official complaint which has to start by going through - yes you guessed it wm h brown! Wish me 🤞

Liz · 17 November 2023