Every review we hold for the Nuneaton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI have dealt with Pointons in the last 3 years and have always found them satisfactory
After my Mum passed away I decided to again use them for the sale of her house.
The sale was slow due to the inadequacy of the solicitor that they recommended. But I was very patient and didn’t reallyBlame pointman is at this point for recommending them
The house that I was selling had been my family from newbuild my mum and live there for over 50 years and the last two years of her life she developed dementia and had to go into a home which was heartbreaking.
Because my mum absolutely loved her home , my one request was that the house would not be sold to anybody that was planning to use it to rent out and this was my only firm request and requirement.
Two weeks before the sale after five months of it being up for sale I was told that the people that were buying it were actually going to rent out after everything I’d said asked for checks to make sure that they weren’t going to do that.
I immediately became so upset when I found out and pulled out of the sale. Pointons called me to say that the people were so upset and were actually crying and had promised that they would not rent it out they loved the house and they were going to live in it and there was no way they were going to rent it. I slept on this overnight and believed them to be genuine and Pointons to be genuine telling me at this point , so then I agreed to again proceed with the sale...The sale went through which was emotional again for us as a family
Three weeks after the sale I had a phone call from Pointons telling me that the people had gone back on their word and were indeed renting it out I was mortified and it made me feel quite poorly. I asked Lee on the phone how we knew this and he said that he had heard this through the grapevine and his sources.
Today my daughter has driven past the house and low and behold the TO LET sign is up with Pointons
I know business is business , but it would have been the decent thing for them to tell me that they were actually going to deal with the rental of my moms house and it makes me wonder deeply if they actually knew all along that my mum‘s house was going to be rented and they were going to deal with it
I am very very disappointed in pointings and I’m sorry but I will never use you again and never advise anybody to use you because you are dishonest. I would’ve gladly pulled out that sale right until the last moment if I’d of known it was going for rental.... you’ve just added extra heartache to what’s been the most horrendous two years of our lives
I am so disappointed in your companyNegativeProfessionalism
Karen · 18 June 2021
Agent replied · 17 June 2024
Karen,
Thank you for your review. I can categorically state that we advised you regarding the steps as we discovered the status of your purchaser, even down to the fact that the buyers had given our rental department their instructions to let, out of courtesy we did inform of this.
When we discovered that the buyer was not going to occupy as there own home we also advised you of what we had discovered as we appreciated the nature of your previous sale was that of a buy to let nature and you refused to sell the property too that specific buyer.
The buyer that completed on your, once discovered maintained this house was for them. It wasn’t until two weeks prior to the completion that we discovered and we did advise you of this and gave you the choice to start the process of finding an alternative buyer knowing your thoughts about the previous offer / buyer.
It is regret that you feel like this Karen as we continued to maintain a professional and sympathetic understanding and hence fore-warned you of events relating to sale, after completion - something which is above and beyond
★★★★★ 5/5
GoogleThe lettings manager Claire was wonderful in dealing with my queries about a flat that I wanted to rent in Nuneaton, very responsive and understanding, and I could not recommend them enough.PositiveProfessionalism
Richard · 18 June 2021
Agent replied · 17 June 2024
Thank you for your review Richard
★★★★★ 1/5
GoogleUnprofessionalism at its peak
Refuses to refund my holding deposit even after I passed credit and right to rent checks. Never answers call. Never calls back.
Ignatius · 25 January 2025
Agent replied · 13 June 2025
We have answered your email, your previous landlord refused to rent to you again as the condition you left your former home, therefore adverse landlord reference, equals failed reference
★★★★★ 5/5
GoogleThe Pointons Letting service was superb, can highly recommend. Thanks to Rentals Manager Claire and Letting Negotiator Cathy.PositiveResponsiveness, Quality, Professionalism, Value
Mark · 18 June 2021
Agent replied · 17 June 2024
Thanks Mark
★★★★★ 1/5
GoogleIf I could give a much lower I would! Have been trying for over a month to get my holding deposit back from these. The property is already up for let! I been to the ombudsman and they said I should have had it back by now in full. Every time I ring it’s a different excuse, not in office, on a call or they ring back which no one has ever rang me back! I am chasing most days now! I would look for somewhere else if you want to get your money back
Samantha · 18 June 2023
★★★★★ 1/5
TrustpilotI WOULD NOT USE POINTONS AGAIN
I would not use Pointons again to manage my rental property. They neglected to follow up on the maintenance of a repair issue that could've resulted into a serious health issue. In addition to that they refuse to take any accountability for the issue/ damages which had occurred. They had ceased communication to me by email in order to avoid their responsibility.
Jenny · 21 June 2024
★★★★★ 1/5
GoogleHave rang and emailed and had no correspondence, really disappointed with the communication as everything else has seemed OK
Holly · 16 September 2024
Agent replied · 24 October 2024
Holly, your email was answered yesterday, please check your spam folder as this is unjustified
★★★★★ 4/5
GoogleWe are in the process of selling my father's property, I asked the gentleman who came to us that he should go to the care home where my father is but he refused, refusal to me is a no go. After all is is my father's property.
Ken · 18 June 2022
Agent replied · 17 June 2024
Thank you for your review
★★★★★ 5/5
TrustpilotVery helpful
We found our home through Pointons. We used Nuneaton branch and Senior Estate Agent Lee was brilliant and very helpful in a very stressful time. Thank you and good luck.
Gintare · 1 October 2021
★★★★★ 5/5
TrustpilotTenant found were good
Tenant found were good, payments on time and payments have been prompt
James · 28 August 2025
★★★★★ 5/5
GoogleFantastic to Meet James Today.He Listened,He Gave His Experience and Understood Everything.I Hope to Find Somewhere Nice to Live through Pointons.Thoroughly Julian Mason 👍 …
Julian · 18 June 2023
Agent replied · 17 June 2024
Thank you Julian
★★★★★ 1/5
GoogleBooked in for a valuation, they did not turn up this was booked by my neice for 2nd march 09.30
Julie · 18 June 2023
Agent replied · 17 June 2024
Julie, we have nothing listed to value any property in your name !
We don’t even have you listed and request that you call the office to discuss
★★★★★ 5/5
GoogleAmazing experience. Very professional and extremely helpful staff. I don't believe we would have gotten our home without Liz Bromage. Landlord is also very professional and helpful. Would recommend.
Lee · 19 June 2017
★★★★★ 1/5
YellDo not recommend
The agents will leave you to suffer and then when you want to move they will make it a point to give you bad references even though they don’t know how to deal with tenants. Communication is very poor and all they care about is money, if you see a property under this letting agent run!!
EmilyB-598 · 25 August 2022
★★★★★ 1/5
GoogleDisgusted how you have treated a very good friend of ours, buying her property under the conditions to not rent it out. And you have done exactly that. !NegativeProfessionalism
Ben · 18 June 2021
Agent replied · 17 June 2024
Hello Ben, we don’t buy properties ourselves, we connect buyers with sellers.
It is regret that our client, your friend, feels like this as we continued to maintain a professional and sympathetic understanding. We hence fore-warned our client of events relating to the sale, after completion - something which is above and beyond.
★★★★★ 5/5
GoogleExtremely impressed with the service provided by Lee at pointins. Professional and wonderfully skilled in customer service. Thanks so much.PositiveResponsiveness, Professionalism
Nicola · 18 June 2021
Agent replied · 17 June 2024
Thank you for your review Nicola,
★★★★★ 4/5
GoogleThe staff that picked the phone was ever so polite, but I'm not happy about the services, why post a house to let, when the landlords are not ready for it to be viewed.
Oladunni · 18 June 2023
★★★★★ 1/5
GoogleThe landlord was at the property everyday,
The upstairs bath water would be warm for one second then cold
Heating in the house was poor
The bedroom down satires had mould
The kitchen was damp and was inspected by the council
The property was a 1 degree hazard I would not recommend that any tenant should live/rent that apartment 👎
Georgia · 19 June 2017
★★★★★ 5/5
GoogleWe found our experience with the staff at Pointons excellent, very attentive and professional.
Ricky · 27 July 2024
★★★★★ 1/5
GoogleVery quick to take my rent but very slow when an issue with the property is reported.
Paul · 18 June 2021
Agent replied · 17 June 2024
Hi Paul, Sorry to here this however as you are aware we are at the hands of your landlord
★★★★★ 5/5
GoogleExcellent service from Pointons, Lee keep me updated during the purchase of my house,,,,,Great Service
Sharon · 18 June 2021
Agent replied · 17 June 2024
Thank you for your review Sharon Arnold
★★★★★ 1/5
TrustpilotPoor service provided
The process of selling our property through Pointons did not run smoothly. I was disappointed with the poor communication of some staff. I even emailed James, the Director who did not reply to my email regarding issues with the service provided.
Maz · 11 November 2021
★★★★★ 5/5
GoogleFantastic property agency. Have helped me no end.
Danny · 18 June 2021
Agent replied · 17 June 2024
Thank you for the review
★★★★★ 5/5
GoogleFantastic service, sold my house within weeks.
Casper · 18 June 2021
Agent replied · 17 June 2024
Thank you for your review. We appreciate your feedback
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
