Trusted Agent profile · Nuneaton
★★★★★
573 reviews across 2 platforms
Nuneaton, CV11 4DE
Part of Ashberry Homes West Midlands, see every office.
Ashberry Homes West Midlands's office in Nuneaton, at Nuneaton, is rated 4.5 out of 5 across 573 reviews on two platforms, including 7 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Ashberry Homes West Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nuneaton.
Every review we hold for the Nuneaton office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant always help out answers any…
Brilliant always help out answers any questions friendly and efficient. Couldn’t recommend more
Hello Thea and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
2/5
TrustpilotAshbury builder, Ryton
When purchasing a new build every site is different however If you are looking for a builder
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant team. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with our complaints procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Alex
5/5
TrustpilotLesley was so helpful at Ashbury…
Lesley was so helpful at Ashbury homes!!! We first feel in love with the development but couldn't go ahead due to the sale of our house but lesley always kept us in mind if anything came up and now we have put our reservation fee down and we are so so so excited to move in late July!!! Thank you so much Lesley you are a star!!!
Hello Annalise and thank you for your review, and for taking the time to let us know about the great service you've received from your Sales Advisor, Lesley, throughout your journey. Please be assured that your review will be brought to the attention of our team so that they can see your wonderful feedback.We're very grateful that you've chosen a new home with us and hope the rest of your experience is just as enjoyable!Team Ashberry
5/5
TrustpilotHappy customer
We recently bought from Ashberry Homes in Stargate Meadows - our first experience was with Jill who was lovely and we didnt feel pushed to buy or anything. This was when we were in the house browsing phase.
Hello Muna and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Stargate Meadows. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotNever bought a new build before
The sales consultant Sophie was helpful and gave us all the information prior to us selling our home. Upon receipt of a MoS, she arranged a viewing of our new home externally only and we were able to chose our options regarding flooring and kitchen. As to date we are extremely happy to be purchasing from Ashberry Homes
Hello Tracey and thank you for your fantastic review regarding the service you received from your Sales Advisor, Sophie. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotCherry Meadows Hatton
Chrissie and the team at Cherry Meadows have been amazing! As first time buyers, Chrissie has answered all of our questions and has kept in contact throughout the whole process on mortgages offers and solicitor updates. Chrissie also took lots of time to help us choose our additional extras!
Hello Amina, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your site team and Chrissie! We wish you all the best in your new Ashberry home! Team Ashberry
5/5
TrustpilotMy experience in purchasing a new home…
My experience in purchasing a new home at Chellaston Ford came down to Michael’s knowledge, experience and patience!
Hello Elizabeth and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received at Chellaston Ford and wish you all the best in your new Ashberry home! Thanks again, Sam
4/5
TrustpilotThis was very early in the process was…
This was very early in the process was was ok,
Hello David and thank you so much for your feedback. We would like to take this opportunity to wish you all the best in your new Ashberry home! Many thanks, Sam
4/5
TrustpilotAshberry homes
Angela, our sales representative was extremely helpful and informative. We never had to wait long for replies to our queries and she kept us fully up to speed as we are sure she will where appropriate up to completion date.The PX hub was a little more confusing. They initially took on my more expensive property as part of the express mover scheme but when it sold they switched to my partners because as I was told, the fees they would have to pay would be cheaper?Considering fees up to £3000 can be paid it would have been classy to pay this amount split between the two properties.
Hello Mark and thank you for taking your time to leave this review We are so pleased to hear your sales representative was helpful and informative. This really is the feedback we strive to ensure we receive. Please be advised, your additional comments will be noted and passed along for the attention of the relevant team. Many thanks, Team Ashberry
1/5
TrustpilotDishonesty
In July 2023, we agreed with Ashberry Homes to an early move into our new property. As part of this agreement, and due to the property being completed ahead of schedule, Ashberry committed to reimbursing us for our rental costs in London for the period after we move in (as we were moving in early)We fulfilled all requirements set forth by Ashberry Homes including providing confirmation of the rental amount from our agent. Despite our compliance and regular follow-ups, we have not received the promised reimbursement. It has gotten to the point where we are not receiving any replies at all. It is disheartening to experience such a lack of support and accountability from a reputed developer. We are now approaching almost a year without receiving any form of reimbursement, despite multiple attempts to resolve this matter through the appropriate channels.
Hello and thank you for taking the time to leave this review. We're sorry to hear about the service you received and would like to investigate your concerns with our divisional team. So that we are able to do this, we have requested some further information. If you could kindly provide your plot number and development as soon as possible so that we can look into this further. Many thanks, Team Ashberry
4/5
TrustpilotEllena is excellent
Ellena is excellent, very helpful and professional at all times, she has a vast amount of knowledge and is always happy to help. One thing as a whole, would be to make full purchasing process and payments clearer, it was a shock to be told that we would need to pay 10% within 6 weeks.
Hello Sharon and thank you for taking the time to leave this review. We're so pleased to hear about your excellent experience with our Sales Advisor Ellena. We wish you all the best in your new Ashberry home. Team Bellway
1/5
TrustpilotAvoid At All Costs
Handed over keys and contracts after reserving my plot excitingly in December 2021. Promised with a Day 1, Day 3 and Day 7 snagging visit which never happened, I proceeded to call and write to the customer service team and sale teams about the lack of visit and undelivered promises.This initially went well, despite lengthy delays, a month on, I had my first visit with a large number of items on the snagging list, notably - an urgent matter of having only constant hot water coming from the shower of the main bathroom. This had taken about 6 months to sort out the main shower issue after constant lack of accountability and responsibility as well as constant outsourcing of jobs which finally resolved the so called “urgent” matter. Though all the other issues get overlooked completely.Nevertheless, customer service has been appalling, with numerous structural issues and even just simple questions around the house needing looked at and sorted from 2021 - still in 2023 yet to be sorted.They promise you communication and a 2 year warranty - but fail again and again to deliver. All you get is disappointment and delays, which trigger further issues for the development to sort out.Despite a lengthy email trial, and constantly waiting for a reply and response - surprisingly most of the jobs are emailed back as “closed” when absolutely nothing had been done and no contact had been made.Avoid at all costs unless you want to live a life of misery in your brand new home. No one seems to care or listen after you exchange contracts and start figuring out the many faults in your home.
Hello Zuhair and thank you for taking the time to leave this review. We're sorry to hear about the service you received and would like you to be assured, your concerns have been passed along for investigation to the senior management in your division. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Bellway
5/5
TrustpilotWhat an exciting journey this has been
I can not wait to move in! I'm so impressed with the service at Ashberry especially my sales assistant Sally; she's been an absolute diamond taking time out to help me with official papers,the colour schemes ie,tiles,vynyl and flooring. Always receive a warm welcome and has made my journey; my new adventure totally stress free. The communication is second to none,I'm always being kept updated and in the know. Excellent company, service and attention to detail in the properties. Feeling grateful and excited! 😊
Hello Adele thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Sally! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotPilgrims Way,Beverley.
The sales service from Cathy has been outstanding so far. As to the build and quality I cannot comment as our house will not be ready until September - November 2024.
Hello Stephen and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
1/5
TrustpilotHome automation not working, heating system faulty, and major delays with broadband
This has been an incredibly frustrating and unacceptable experience for around six months since we moved in.
Hello Ken, and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these as soon as possible. We will require your development name and plot details please. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
5/5
TrustpilotAshberry at Hatton
Chrissie the Sales Agent was extremely helpful. Went through everything thoroughly and efficiently. Felt under no pressure from her and she made me feel really at ease. Nothing seems to much trouble for her.Quality of properties was very good and it was very helpful looking round the show home.All in all a good experience hence 5 star rating
Hello Mrs Howell and thank you for your great review, and congratulations on your new Ashberry home.We're so pleased to hear about the helpful service you have received from your your Sales Advisor, Chrissie!Please be assured your great feedback will be passed along to your divisional team.We wish you all the best in new Ashberry home and would love to hear back from you once you're all settled in?Team Ashberry
5/5
TrustpilotAshberry homes is great
Ashberry homes is great. Those sales advisor is professional and very detail to explain to me in the reservation process.
Hello, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotGreat help
Great help, assistance from the whole team. Excellent team work Every one willing to help and support.
Hello Brian, thank you for your excellent review! We wish you all the best in your new home and really appreciate you taking the time to leave this review. Many thanks, Alex
5/5
TrustpilotCrissie was very helpful and…
Crissie was very helpful and knowledgeable about the house and plot. All in all, we have had a brilliant experience from the team members. The process has been easy.
Hello Terry and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
5/5
TrustpilotGreat staff
Great staff, Karen and Adam at the Hatton site have been fab.
Hello Luke thank you for taking the time to leave this fantastic review regarding the outstanding service you received from the team at Cherry Meadow! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotSmooth experience
I had a very smooth experience with Ashberry Homes
Hello Mr Martins and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotLoving our new Ashberry Home now we…
Loving our new Ashberry Home now we have moved in.
Hello Lindsey and thank you for your excellent review. We are so pleased to hear you love your new Ashberry home and would like to take this opportunity to wish you all the best in your new home! Many thanks, Alex
5/5
TrustpilotExceptional service
Professional customer services and update at every step of the process.
Hello Tavershima and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotWe loved our experience
Our experience with Ashberry homes was 5 star . As first time buyers we were unsure of the running order of things : Chrissie and her team at the sales centre were AMAZING and did everything they could to ensure we had a smooth completion.
Hello Emma and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Chrissie and her team. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Ashberry Homes West Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nuneaton.
