Trusted Agent profile · Nuneaton
★★★★★
573 reviews across 2 platforms
Nuneaton, CV11 4DE
Part of Ashberry Homes West Midlands, see every office.
Ashberry Homes West Midlands's office in Nuneaton, at Nuneaton, is rated 4.5 out of 5 across 573 reviews on two platforms, including 7 Google reviews rated 5.0.
Every review we hold for the Nuneaton office, from every platform, shown as written. First names only.
5/5
TrustpilotIman in the sales office and Ben the…
Iman in the sales office and Ben the site manager went above beyond. Got a way to go yet until we move in but so far so good.
Hello David and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review following the excellent service you received from Iman and Ben. Many thanks, Alex
5/5
TrustpilotSales representative Tanya was…
Sales representative Tanya was informative , helpful, professional and made buying a new house smooth. She kept us updated with the building work. The build doesn’t finish until end of July. We meet the builder in June . We are happy with the progress and the house.
Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotAshberry were great from start to…
Ashberry were great from start to finish also after care has been perfect quick to deal with any issues not that we have had any just teething issue
Hello Paul and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotWe were kept informed every step of the…
We were kept informed every step of the way, all the sales assistance we have dealt with were so lovely and helpful with any queries or questions we had. As first time buyers everything a little stressful but the Ashberry team have made the process so much easier!
Hello Tia, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
5/5
TrustpilotWe have only just paid the reservation…
We have only just paid the reservation fee. The sales staff, Tracey & Imaan, were very helpful & professional
Hello Shirley and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisors, Tracey and Imaan! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotNew Home.
At the beginning of buying A home from Ashbury at jellicoe gardens, Tania has been very helpful and guided us through the starting process ect, explaining things as we go,answering emails, txt ,phone calls, the lot,the information you recieve is tremendous take time to sift through it, most answers are there, if the rest of the process is as well explained and guidance given, where very mutch looking forward to moving in, thanks Tania + Julie.EditDeleteShare
Hello John, thank you so much for your review and congratulations on reserving your new Ashberry home!We're delighted to hear that you've experienced excellent service from us along your journey. This is the type of feedback we strive to ensure we receive and we're looking forward to sharing your kind comments with your divisional team.We'd love to hear back from you once you're settled in so please come back and leave us a review! Many thanks, Team Ashberry
5/5
TrustpilotThank you
We finally had our first home and we couldnt be more happier. The completion date kept moving but we finally made it.Thanks to Nelish and James for the fantastic work and kindness with every step of the way.We had a slight issue with our turf but the site manager covering James's holiday was top notch. Thank you Sam for your efforts in getting our garden sorted and all other nags that needed touching, youve been brilliant :)
Hello Fabio and thank you so much for your review, and for your fantastic feedback on your experience of buying a new Ashberry home!We're really pleased that our team were brilliant and we will be passing on your kind comments. Thank you for choosing Ashberry for your new home and we hope you enjoy every moment of settling in!Team Ashberry
5/5
TrustpilotReservation appointment
Excellent experience with Patrick - friendly, very knowledgeable, answered all questions and good follow up after the meeting
Hello Sam and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
2/5
TrustpilotOverall very poor
Sales process: Really poor communication and sales process overall. Often taking multiple calls/emails to obtain the correct information. Lazy contracts, typos, simply crossing out someone else's name (our neighbours) and pencil writing ours in, multiple missing reference documents. Refusal to acknowledge there is a "snag list" or any form of snagging process despite them previously mentioning it (I've never heard the term before so I'd only have picked it up from them). Everything was a battleHouse: Once initial snags were fixed, scratched handles, doors catching/rubbing the floor, broken thermostat (nothing major) all was fine for a while. Cracking, as expected, was fixed 1.5 years after house built with no issues. Within a year doors were not hanging straight, plug sockets (barely used) were coming loose, cooker fan we discovered was bodged with masking tape and nail pops were common. Garden was full of large rubble, solid bricks, whole packs of tiles, basically the site tip The site completion date came and went, appreciate things may be out of their control on this one but worth noting These are budget houses, it shows, you can hear everything your neighbours do. Might not bother you, its just not what I expected from a house built so recentlySimply put, I will never entertain the idea of having another new house with this company. Glad we moved out!
Hello and thank you for taking the time to leave your review for us. We're sorry to read of your disappointment with your home and the service that you received from Ashberry. We've sent you a direct message with a request for further details and hope to hear from you soon. Many thanks, Team Ashberry
5/5
TrustpilotCould not of asked for better!
Could not of asked for better! Chrissie and the team have been amazing, helping us every step of the way. We are in our first home now and still getting support from the team. The team have been great with sorting a few bits and bobs out in the house. The weekly snagging calls are very helpful and much appreciated. We are very happy we went with Ashberry. Thank you so much. From Jason and Imogen.
Hello Jason and Imogen, thank you for your review! We are so pleased to receive such fantastic feedback about our team and your experience of buying a new Ashberry home!We're really pleased that you've had a great experience and that you have took the time to leave us this feedback. Please be assured we will be passing this on to Chrissie and the rest of the divisional team.Thank you for choosing Ashberry for your new home and we hope you are enjoying every moment of settling in!Team Ashberry
2/5
TrustpilotNon existent customer care . Sales ok
Having viewed our house after Xmas we were pushed all the way along to complete ASAP. This was achieved end of March , despite lockdown, despite our reservations of moving our family we were chased up to two times a day and given no flexibility, we would move during lockdown whether we wanted to or not ! In the month before moving in standards of work slipped drastically, flooring protection etc had been removed , QA checks disappeared leading to the day we moved in. Which was to a dirty house with none of the promised instructions. After Care from Customer Care has become No Care , no plans re snag lists , no 3 , 7 or 10 day , a toilet that we can’t use , a lawn that we paid extra for that we’ve never seen the likes of , and dirty carpets and flooring that we also were charged for . Whilst we love our house , the lack of customer care , plans have tarnished that . The attitude of Customer care is they have carte Blanche to do nothing and blame COVID 19 . Correspondence is off hand with no understanding this is our home , care and customer are not appropriate words. Hopefully the issues will be managed as we move out of the current situation with the virus , but so far I would not recommend moving into a Bellway/ Ashberry house at the current time.
Hello Mike and thank you for taking the time to leave your review for us. We're sorry to read of your disappointment with your new home, and with the service you've received from us. We've sent you a message with a request for further details and hope to receive a response from you soon. Thanks again for your detailed review. Team Ashberry
5/5
TrustpilotVery impressed with Ashberry, Nilesh and George...
Bought a home from this goup over the summer. Nilesh was our first point of contact and guided us through the entire process very well. We had some concerns about buying a new build, however, we have been extremely pleased with the level of service we have recieved. George the site manager has checked up to see we are happy with everything and any minor snagging issues have been resolved extremely promptly. I can geniunely recommend this group to new buyers or people moving home.
Hello, thank you for your review! We're so pleased to hear that you had a great experience of buying with Ashberry Homes, and that your site manager took great care of you. Your recommendation is much appreciated! Many thanks again for your review. Vicky
5/5
TrustpilotWell planned and laid out estate
Moorfields is a very well planned and laid out estate. There are numerous grassed, tree and shrub planted areas as well as small pond areas which gives the estate an open country feel. Tania in the sales office was extremely helpful and took us step by step through exactly what we were purchasing. Can't wait to move in !!
Hello Carol, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Tania! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotChrissy is an excellent sales rep
Chrissy is an excellent sales rep, very helpful in all areas, kind and passionate. Any queries was quickly and highly dealt with. Even when my partner and I weren't able to gain access to our property because of works going on, we were given another property to gain access to in the same layout. Very happy with the choices we were given for carpets, flooring, colours of cupboards etc. Would recommend 100%
Hello Tracy and thank you for your fantastic review, and congratulations on reserving your new Ashberry home. We're really pleased to hear that you're happy with the service that you've received from our team and that you would recommend us! Please be assured we will pass on this great feedback to your divisional team.We'd love to hear back from you when you're settled into your new Ashberry home, so please do come back and let us know more about your experience with?Thank you again for your review, and for choosing Ashberry for your new home!Team Ashberry
5/5
TrustpilotLooking to the future
Sales advisor was very helpful and looked into all my requests and kept me informed in a timely manner
Hello and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
5/5
TrustpilotFrom start to finish brillsnt
Hello Paul and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotBest experience with Shirley and her…
Best experience with Shirley and her team at Ashberry Homes Elizabeth Gardens. Shirley is an asset to the company and extremely professional! Her knowledge is outstanding & all the information we have received is very detailed. It has made our buying experience stress free and the entire process has been seamless from the beginning. Its great to know we are in good hands, thank you Shirley you are a sweetheart!!
Hello Stephanie and thank you for your fantastic review, and congratulations on reserving your new Ashberry home. We're really pleased to hear that you're happy with the service that you've received from our team!Please be assured we will pass on this great feedback to your divisional team.We'd love to hear back from you when you're settled into your new Ashberry home, so please do come back and let us know more about your experience!Thank you again for your review, and for choosing Ashberry for your new home!Team Ashberry
5/5
TrustpilotIn the process of buying a new home…
In the process of buying a new home from Ashberry on the Wirral, Merseyside. Have had excellent relationship with all of the sales staff who have kept us updated on the progress of our new build from the moment we reserved our plot. Would like to thank Sally at Jellicoe for all her assistance in making our move seem less stressful than we imagined.
Hello Malcolm and thank you so much for taking the time to leave this great review. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotThe whole experience was really great
The whole experience was really great! Barbara is very nice and gave me all details regarding the house and the whole process. Only thing that can be improved is the Sales office ventilation, not only for the clients but mainly for the employees that need to stay there the whole time!
Hello and thank you for taking the time to leave this review following your fantastic experience with Barbara! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotWe are delighted to have been able to…
We are delighted to have been able to secure the house we wanted at Beaumont Park. Debbie has been a star through our journey when we first saw the show house back in November to putting our deposit and choosing our options in January. We cannot wait to complete and move in and just hope everything continues smoothly.
Hello Mrs Duke, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Debbie! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotWe bought a home at the Forster Park…
We bought a home at the Forster Park development. Although there were a few minor issues during the process, everything was handled well and we received the house smoothly and without any problems, earlier than the expected completion date.
Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Forster Park. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotMichael salesperson is very…
Michael salesperson is very knowledgeable and made it so easy to make a decision of purchasing with Ashberry homes and very helpful with information needed and will take time to explain
Hello Minesh and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotBrilliant always help out answers any…
Brilliant always help out answers any questions friendly and efficient. Couldn’t recommend more
Hello Thea and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
2/5
TrustpilotAshbury builder, Ryton
When purchasing a new build every site is different however If you are looking for a builder
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant team. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with our complaints procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Alex
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