Ashberry Homes West Midlands Nuneaton reviews

★★★★★ 5/5

Trustpilot

I am enjoying the whole process…

I am enjoying the whole process purchasing my beautiful new home at Millfield, Wingerworth. Karen has clearly explained every step and assisted in so many ways with advice and accommodating my requests to involve my grownup family. Now my new house is reserved it’s over to solicitors to work on the legal aspect. I already have appointments with the Site Manager and Karen to go over more details and make choices of carpets and tiles. I would highly recommend Ashberry Homes.

Jane · 1 March 2022

★★★★★ 5/5

Trustpilot

We are so happy with our home purchase

We are so happy with our home purchase, we have purchased a house at Churchdown, Jo who we purchased the house from was OUTSTANDING she doesn’t just sell you a house she makes sure that you are included in the community. We were invited at Christmas to a socially distanced get together for people who live on the estate. We were welcomed with open arms from the whole community. Colin the site manager could not have been more helpful his advice was excellent. I cannot wait for our completion date and move to our lovely new home. Well done Ashberry on having OUTSTANDING staff.

Mr · 21 January 2022

★★★★★ 5/5

Trustpilot

To be fair Olivia is the most reliable…

To be fair Olivia is the most reliable agency I have met before. Undoubtedly will recommend to all of my friends in case they need to get a new home!

Gary · 28 April 2022

★★★★★ 4/5

Trustpilot

We are not as yet at exchange but so…

We are not as yet at exchange but so far Yasmin has been very helpful and informative. She is always happy to show us around and give us her time.We are however very disappointed that as a company your prices for extras such as granite tops are so high even for the smaller properties. We are having to consider having them all altered once we move in which seems such a waste.

Julie · 19 March 2020

★★★★★ 5/5

Trustpilot

Chrissie sales rep

Couldn't ask for a more friendly and professional sales rep in Chrissie. Anything we have not been sure on she has been more then happy to help/give advise. You can really tell she loves her job and will always go the extra mile to do anything she can. Buying our first home was slightly daunting with us not knowing the inns and outs of all aspects but she really made us feel at ease and has made it such an easy and happy process so far.

Jordan · 5 January 2022

★★★★★ 5/5

Trustpilot

Deborah and Suzie have been amazing!

Deborah and Suzie have been amazing!! Professional, helpful, friendly and have answered all our questions and more.They have and are still making the process of buying a new build seamless. Thanks Deborah and Suzie :-)

Elaine&William · 25 May 2021

★★★★★ 1/5

Trustpilot

Employee shouting at the owner of the house

Cardington, Shortstown - Eastcotts GreenToday, around 1.50pm. at the roundabout at Aviation Way, employee Ashberry stood in the middle of the road and shouted at me that the road was blocked. I inform that I have not seen the road is blocked, so I stood next to the roundabout. I didn't block anyone. Employee shouting at me for at least 5 minutes and he said to me F...... I...! The matter was referred to 2 managers, but please report the information to the head office. Please explain the matter as soon as possible and take disciplinary solutions.

M · 3 December 2021

★★★★★ 5/5

Trustpilot

I would absolutely recommend Ashberry…

I would absolutely recommend Ashberry Homes. We are yet to complete but my review is based on the initial appointment and follow up from Ashberry.Mark at Royal Retreat Bicester is fantastic and provides an update on the status of the build.Always responsive to emails and calls. I look forward to finalising our home and will provide further updates once move is completed.All in all, so far so good.

IB · 12 January 2021

★★★★★ 5/5

Trustpilot

Everything running very smoothly with…

Everything running very smoothly with our purchase of an Ophelia property at Amber Heights, Ripley.Ben has been very thorough and professional and is keeping us updated on progress.Trevor and Frances Nash

Frances · 19 November 2021

★★★★★ 1/5

Trustpilot

Impersonal Chaos

My wife and I are nine months in to the ownership of a four bedroom detached house built on the Broadleaf development in Ashby-De-La-Zouch.I'll start with the positive, it won't take long. The house design is good with the efficient use of space. There are no box rooms and our garden areas are also on the large size especially for a new build. Most other plots on the estate also have decent green space.OK, now for the rest which is (almost) all entirely bad.Exterior build. The exterior is actually not too bad and we like the bricks. We had remedial work completed but as a whole it is as expected. We had several issues with windows, fascia's, doors and fences. It will take too long to write up these problems but here are a couple. The fences were (and are) a joke. We side on to other properties due to plot position so have a number of shared boundaries, these buckle and bow with the appearance of the ocean waves. If you stare at the boundary for too long you actually start to feel sea sick. In the back garden the fence had been built in to the ground at varying levels with concrete boards buried in front of the said uneven fence. Yes IN FRONT, not underneath. When we pointed this out the week before completion we were offered a second fence to be built on top of those wonky concrete boards. In other words a fence within our own garden to cover the shared boundary. The alarm bells started to ring which as the months have gone by has turned in to full blown tinnitus. The other main issue was too much or practically no paint on any external wood whether that be door or fascia. The front door was some sort of Jackson Pollock tribute which has long since been replaced at our own cost. It wasn't a one off, all of our neighbours doors were exactly the same. Interior finish. I can only use the word atrocious. The plastering is terrible, after three resolution attempts it's another cost we will be picking up as it's steadily got worse. A contractor flooded our en-suite the week before 'move in' and tried to cover the tide marks with undercoat rather than stain block. From the same flood the en-suite door was heavily buckled, they left it on and glossed it. All of our spotlights fell out after three months, the electrician cut the holes too big and tried to cover their tracks by using mastic to glue them in! Floor tiles were laid inconsistently, door handles put on with too few screws, the heating was wired up incorrectly, exterior lights didn't work, radiators were leaking, look I could carry this on but you get the idea. A special mention goes to the shared and private driveways. We live in a cul-de-sac of five with shared access to private drives. The upkeep of these drives will be down to the residents all of which was explained in advance of the sale and is completely fine. What you need is the developer to make a great job of the surfacing so the residence can have a few years before the need to replace. Nope. What we got was an inappropriate product which was laid on a dirty surface and started cutting up on day two. I reported this immediately and what follows is too ridiculous and tedious to outline here, suffice to say it has finally been replaced but it is still a disaster zone. They broke our garden demarcation, chucked tar in to the lawn and I've raised another complaint to investigate the quality of the work as we are still not happy. The inconvenience is racking up.On site service. Appalling. We were promised the earth to get issues resolved in return for positive feedback on the eight week NHBC survey. At this point we were in our compromise rather than complain phase so we duly obliged. Had I known the outcome of the next few weeks I would have filled that survey in very differently. I believe there is another soon so won't be making that mistake again. The majority of our minor snags were resolved although all required another visit due to more mistakes. An example would be attaching the hot and cold water the wrong way round on a sink after sorting a drainage problem. Annoying and inconvenient but eventually sorted. Ashberry did provide some services in order to compensate for the imbalance in costs however even after taking that in to account we are heavily out of pocket due to all of the things we've resolved ourselves.We've had five site managers, two sales managers and a very corporate area guy who initially seemed helpful but is the opposite. Everyone blames everyone else. Then there's the chaos. We have a great path on the development. It was supposed to go into the National Forest but looks like permission wasn't sorted so people wander along it before they realise it's the road to nowhere. Very apt. We have a dog so speak to a number of other residents on our walks so know our experience is repeated. You feel like a nobody in a corporate blame game and it's tiresome.

Darren · 15 September 2021

★★★★★ 5/5

Trustpilot

Our journey to buying a property began…

Our journey to buying a property began with meeting Jo. Right from our first meeting until now, she has been incredibly professional and very committed to ensuring that we have all the information to make the right decision. Thanks to her, the process has been seamless and we are very excited about our experience and the decision to purchase a house at Ashberry Homes. Colin, the site manager was equally generous with his time, showing us around and answering all our questions. I honestly believe Jo and Colin are excellent ambassadors of Ashberry Homes and our experience has been nothing but EXCELLENT. We are equally excited and looking forward to moving to our new home.

Kofi · 26 August 2021

★★★★★ 1/5

Trustpilot

Awful experience, look elsewhere!

Hartshorne viewHave had so many issues with my new build house, a bi fold door that could not be opened from outside, 3 internal leaks and a garage that flooded 4 times one of which was the night before our wedding so you can truly imagine our dismay. Plus another 92 snags, without even having to be picky! Up until the garage issue we had dealt with the site manager and assistant manager. But with the garage issue, we had to get customer care involved. First they sent the wrong instruction out causing us to wait in for a day and no one to turn up. Rang again and after the right people before informed to come to us. I was passed onto the manger of east midland customer support Kayleigh, after her instructing me a garage should only be used to store a care and nothing else so it’s on us. A double garage that floods an inch high every time it rains. But she eventually came around to my way of thinking and agreed a compensation cheque would be sent out due to the damgae caused and the general bad experience we’ve had. 4 weeks later, no return phone call. Even after I’ve rang 4/5 times and requested one. Always seems to be on holiday or a course when I ring, coincidence? Who knows. But either way still no return phone call or cheque. That said the garage has flooded twice since the agreed compensation.

Matthew · 10 August 2021

★★★★★ 5/5

Trustpilot

Ashberry Homes

After we realised a different company we were going to buy with was messing us around, we decided to look at other options. Ashberry Homes was the company behind the house we had fallen in love with.We dealt with a lovely lady, Deborah. She was so friendly and you could really tell that she was happy for us. We couldn't be happier with the service, she was clear and precise about everything we needed to know, and as first time buyers it can become a lot of information, but she was great! We look forward to our house being completed!

Jordan · 4 August 2021

★★★★★ 5/5

Trustpilot

Absolutely brilliant

Absolutely brilliant! Lesley at the site in Hellingly has been so accommodating and informative, we can’t wait to move into our new home! So far we would 100% recommend Bellway to friends and family.

Mr · 28 February 2021

★★★★★ 5/5

Trustpilot

Purchasing my new Home

Although I am only a short way into the process of purchasing my new home I have been very impressed with the professionalism and friendliness shown by your staff at Callerton.I have been particularly well looked after by your sales team Sarah and Rebecca. They have kept me informed and updated at every stage of the purchase.I have individually met Jamie, Harry, Tommy and John from your construction team and look forward to liaising with them during the build. Their approach and attitude towards the customer was exemplary.Regards Alan

Alan · 20 July 2021

★★★★★ 1/5

Trustpilot

I have been trying to book an…

I have been trying to book an appointment for 3 weeks for the Royal Retreat in Bicester and no one answered the calls or called me back although I left many voicemails with my contact number and provided my info via their website. I am interested in buying a new home from them but even this process is very painful and disappointing so I am not sure if I would like to continue with them..

Selin · 19 April 2022

★★★★★ 2/5

Trustpilot

We got no email response after paying…

We got no email response after paying one thousand pound as reservation to Ashberry Homes.1) Email sent on 13 June then re-send on 18 June wrt confirmation whether the lounge by default cover with carpet but if buyer have other preferences like ceramic tile then it’s also possible. Also about 3 bedrooms upstairs, would it be by default cover with carpet? (No response)2) My wife asked on 15 June if there's any recommend furniture package but no response.3) Enquiry on 16 June then re-send on 17 June wrt making an visit appointment of Mill fields show room on 21 June for my brother but again no response.Regards,Philip

Philip · 22 June 2021

★★★★★ 5/5

Trustpilot

The service we got from Hollie was…

The service we got from Hollie was outstanding.

Gillian · 23 December 2023

★★★★★ 5/5

Trustpilot

Great and reliable service NILESH!!!

We purchased our first home in cherry fields last January, ashberry is a serious company that looked very well after us until now. We have been served mainly by Nilesh which service has been genuine and great overall, always in contact with us when we needed anything. At start we have also been served by Jane which we were not really convinced about. Site managers also have been really helpful and showed us the property all around in details.Definitely recommended!!

Saimir · 15 June 2021

★★★★★ 5/5

Trustpilot

Karen was extremely helpful and patient…

Karen was extremely helpful and patient when it came to us making decisions. When we reserved and chose our options her knowledge and help was invaluable

Amarit · 24 May 2022

★★★★★ 5/5

Trustpilot

Plot Reserved

We have only just reserved our plot with Ashberry Homes on the Church View site. The agent arranged an Assisted Move and we were very impressed by both Estate Agents and our house sold within 3 days! As it happened quickly we were able to secure the plot we wanted and both David and Sarah have explained the procedure. It's been a while since we bought our last house, 17 years, and things have changed, however Sarah talked us through it which made it simple to understand. Well done to both agents.

Anne · 25 May 2021

★★★★★ 5/5

Trustpilot

Shirley at Elizabeth Gardens, amazing service

Wonderful company, currently in the process of buying a large plot at Elizabeth gardens in Rochford. Shirley at the sales office is a wonderful lady, been supportive the whole way through. We have used the assisted move scheme which I highly recommend. The whole process is transparent and the company have been there all the way. Even though we are not quite at the end, the process to date has been wonderful and actually quite enjoyable, which I would never have said when I bought my first home. Julian and Lisa

Julian · 22 May 2021

★★★★★ 1/5

Trustpilot

No Trust and zero reliability

Hate being that guy to post this and never one to post anything but would hate for anyone to go through the experience my partner and I have gone through over the last 5 months with Ashberry @ Calderwood. Before I list the timeline below of the utter shambles that unfolded, i want to explain that the main reason for posting this is that we have, by sheer luck and coincidence, come into contact with a couple through social media who have the exact same story, more or less the same timeline and relating to the EXACT same plots.Late Jan 2021 - partner and I visited the Ashberry sales office and enquired about available plots. From discussing options with the sales team member, we had showed an initial interest in plot 64 with a completion date of Oct/Nov 21 and plot likely to be released April/May. As we were looking at plots that were to be completed until later in the phase, no one had shown any interest therefore our names were first listed on this plot. We were advised of the process that we needed an offer on our own property to reserve and after a few weeks of discussions, put our property on the market at the end of February.Mid Feb - our property had an offer accepted within 3 days of being marketed. Made Ashberry aware that our house would be sold mid April. We were told to keep them up to date every other week.End of Feb - we received a call to say that the construction plan of phase 1 had suddenly changed and that because of this. Plot 64 would no longer be completed until late 2022. We then decided to proceed with plot 3 as due to the change in construction, plot 3 had the same estimated completion date and again, no one had shown any interest in as yet.Early Apr - updated Ashberry every few weeks as agreed but with around 3 weeks before our house was due to complete, we were told the construction plan had once again changed and plot 3 was now set to complete between Dec 21- Feb 22. We had asked if the change of plan had any impact on our original Plot 64, however, we were told this plot had now been reserved...? Should have seen the signs by this point!!19th April - our house sale had completed and emailed Ashberry to make them aware. We received a call at 5pm advising that they apologised however, plot 3 was now delayed due to ANOTHER construction plan change and was now ready OCT/NOV 2022!!! Delayed not by 2/3 months that originally advised but by 12!!I completely get that but for 3 significant ‘construction’ changes to happen within 3 months and delay potential completion dates of up to 12 months, how can anyone trust or even plan their lives around this?I also understand that it was our choice to sell our property, but with the information provided at the time, the reservation process in place and by trusting the staff, how could we ever foresee delays of 12 - 16 months!This left our plans in utter chaos as we were now, in theory, homeless and with only just selling our first home, had prospect of moving into our new home scrapped in the matter or minutes. We were offered first refusal on a plot in phase 2 but again completion was estimated Apr 2022. How could we possibly trust this?!?!After a couple of emails and a lengthy phone call with the Ashberry/Bellwsy sales manager, we were told that the delay was because they never had the relevant permissions to transfer the construction compound from phase 1 to phase 2 and that they had admittedly made a massive error and let down a number of people.I understand that Ashberry/Bellway won’t give a second thought about this as i know they will have a minimum 4,5,6 interest applicants per plot due to it’s location but i hope that this post will give people a real insight into how Ashberry operate as a builder and how flawed there construction/reservation process is. At the start of the process, I couldn’t have thought any more of the sales member or Ashberry however, looking back, i can safely say that we have dodged a bullet.Luckily, i had been able to have an offer accepted on another property relatively quickly or this would have been a completely different post. Apart from the sheer incompetence and severe lack of trust, i want to make people aware that despite being told we had first refusal over each plot, it’s now come to light that at least one other couple were given the same guarantees!! I wonder how many others out there were given the same assurances. I can only imagine what the outcome would have been if everything had went to plan but to be told at the reservation stage someone else has been given the plot!!Ashberry are an associated company with Bellway so it is by no means the ‘5 star builder’ that is slapped all over their sites in Calderwood. If certainly doesn’t take reliability into account.

Callum · 22 May 2021

★★★★★ 5/5

Trustpilot

So far we've had a fantastic…

So far we've had a fantastic experience, and Ben at Amber Rise in Ripley has been so helpful...Making the whole process run smoothly so far.

Mr · 14 June 2022