Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleZebraLets needs to take accountability for its landlords as they charge extortionate money for houses they frankly can’t be bothered to repair or look after their tenants.
Rented with zebra lets for a year and it was not a great experience. From moving in the house hadn’t been cleaned (there was a full hoover after hoovering the carpets), handles were missing on the fridges with a sagging floorboards in one bedroom that a cupboard had been moved over to hide it.
While usually ZebraLets would respond to maintenance calls quickly, there was next to no effort from the landlord to fix anything in a timely manner, and no communication to zebra lets about what he had done. One issue of a broken fire door - a fire risk, was left open for over 50 days and then ‘resolved’ despite no maintenance being done on it - it remained broken for the duration of the tenancy. Furthermore, even when there was a hole in the kitchen ceiling (reported early in the tenancy, maintenance man of the landlord blamed it on us), which was associated with multiple leaks through the wall and black mould, nothing was done. Even when, at the end of the year long tenancy plaster was falling through with every rain the landlord described it as a ‘cosmetic issue’ despite being able to see the sky through it.
Our garden wall wasn’t built despite in august 2022 they promised it would be done ‘next week’. Builders started in the spring but then left the wall incomplete for the remainder of the tenancy.
These were just a few of the issues my house faced and while promises were made, nothing was followed through. Do not rent !!!
Keira · 17 August 2024
Agent replied · 24 August 2024
Dear Keira,
Thank you for your feedback. We appreciate the time you took to share your experience and are sorry to hear that your tenancy did not meet your expectations.
At ZebraLets, we aim to provide a positive renting experience, and we take all feedback seriously. We’re glad to hear that you found our team responsive to maintenance requests, as we aim to act promptly on any issues brought to our attention. However, we understand that the speed and effectiveness of repairs are critical to ensuring a comfortable living environment, and it’s clear that this fell short during your tenancy.
While we work closely with landlords to address maintenance issues, there are instances where the completion of repairs is outside of our direct control. We acknowledge your concerns regarding the state of the property and the delays in resolving key issues, such as the door and the ceiling. These matters should have been handled with the urgency they required, and we regret that this was not the case.
We will review this case with the landlord to ensure that future tenants do not encounter similar issues. Your feedback will help us improve our services and encourage landlords to meet the high standards we set for properties under our management.
We sincerely hope that despite these challenges, you have since found a home that better suits your needs. If you would like to discuss this further, please don’t hesitate to reach out to us directly.
Thank you again for bringing these matters to our attention.
Kind regards,
Zebralets (Nottingham)
★★★★★ 1/5
GoogleOne of the worst letting agencies I’ve had to deal with. Moved into the property to find broken furniture and damage throughout the property including large holes in the wall which were never repaired. Property needed constant maintenance even though we were told it wouldn’t need any before moving. Roof developed a large leak which we reported immediately as an emergency repair, but we were told it would take two weeks for someone to get there. A few days later the ceiling collapsed and nearly hit one of the tenants. Landlord and contractors would turn up whenever they liked, even though we repeatedly asked to be given proper warning. Contractors would enter rooms without knocking, sometimes whilst people were sleeping or getting changed, and the landlord at one point threatened us. Most of the work that needed doing was left unfinished by the time we moved out. All of this reported to ZebraLets but most of our emails were ignored. Left the property in a much better state than when we found it but still didn’t receive the full deposit.
Frederick · 25 September 2025
Agent replied · 23 October 2025
Thank you for taking the time to share your feedback. We're sorry to hear that your experience at the property did not meet your expectations.
We appreciate that issues such as leaks or maintenance concerns can be very disruptive, and we understand how frustrating delays can feel. In this instance, the repairs were managed by the landlord’s appointed contractors, and we passed on all reported issues promptly.
Unfortunately, factors such as contractor availability and weather conditions can occasionally affect repair times, but we do always aim to ensure updates are provided as soon as they are available.
Regarding access and communication, we agree that visits should always be arranged with appropriate notice and respect for tenant privacy. We must re-iterate that we made every effort to remind the landlord’s contractors of this throughout the tenancy.
With respect to the deposit, all deductions are processed in line with the independent deposit protection scheme. Tenants are always entitled to raise a dispute if they disagree with the outcome, although in this case, no dispute was lodged.
We’re sorry to hear that your experience wasn’t more positive and appreciate you taking the time to share your comments, which help us continue to monitor and improve the service we provide. We wish you all the best in the future.
★★★★★ 5/5
GoogleLooking for our next year uni house couldn't have been made easier by ZEBRAlets. Even without guarantee we would do housing through them they gave us continued fast and direct support browsing properties in the area and answered an ongoing plethora of questions. A particular thanks to Neel who
went above and beyond to help us. He really went out of his way to make the whole process feel like a breeze.
Tashi · 16 February 2024
Agent replied · 15 June 2024
Dear Tashi,
Thank you so much for taking the time to share your experience with us!
It's wonderful to know that Neel, in particular, went above and beyond to make the entire process smooth. We will make sure to pass on your special thanks to Neel.
Thank you!
★★★★★ 5/5
GoogleWe arranged a few viewings with them and they managed to put all of them in the same day which was very convenient. They were quick to get back to us as well. Luke was super kind and informative throughout the viewing and application process. He answered all of our questions promptly and made adjustments where needed. Would definitely recommend!
Maria · 18 December 2023
Agent replied · 15 June 2024
Hi Maria!
Thank you for taking the time to share your positive experience with ZEBRAlets! We're thrilled to hear that our team's efforts to schedule multiple viewings, we always aim to show prospective tenants a wide range of properties so you can find what's right for you. It's great to know that Luke provided excellent service, we have passed on your kind words to him.
We appreciate your recommendation and are delighted to have been a part of your house hunting journey.
Best wishes,
Zebralets.
★★★★★ 1/5
GoogleWould put -100 stars if I could. Please never go with this company!!!
Awful scammers and never do anything. Rude to work with and just overall very disappointing. So many problems with the house and they blamed us for all of them.
ALL GOOD REVIEWS ARE FAKE!! - Find it very odd that the reviews are either very very negative 0-1 stars or 5 stars amazing reviews. Seems very dodgy to me.
Had a leak in our kitchen literally water pouring on our electrics and had to call them 4 times (they answered every time and said they could come round) for them actually to come??
Then they stole all of our deposit too because the house wasn't clean. We moved out on 31st July and new tenants moved in same day. Then they carried out the inspection a week later and blamed all the stuff on us. Taking them to court currently.
Mattresses were dirty on arrival (even took photos to prove this) and this was somehow our fault.
The leaks in the kitchen were also somehow our fault too when the plumber said the plumbing and pipework was all dodgy.
The scuff marks and dirt on the walls (we had photos to prove it was like this on arrival) were never painted over but we had to pay for their painting at the end. After reading through government records we aren't legally responsible for this level of damage (even if it was us) but according to Zebra Lets and the landlord we were.
Overall we felt like the landlord caused so many issues for us but Zebra Lets never helped us or defended us they just made the issues worse. We went through a agency to help make things easier for us but overall it make things a million times worse.
AVOID!!!NegativeResponsiveness, Quality, Professionalism, Value
Natasha · 16 June 2021
Agent replied · 15 June 2024
Hi Natasha, you did not have your deposit stolen. Your group was given every opportunity to respond to the landlords proposed deductions which you rightfully took. There was a disagreement between your group and the landlord which resulted in the deposit decision being made by a 3rd party independent adjudicator from the Deposit Protection Service. As previously mentioned we do not benefit, financially or otherwise, from any deposit deduction.
Maintenance issues occur at properties and we, as agents, we can only be asked that we are judged by our response. We are happy with our response to maintenance requests during your tenancy and do not feel that your group was treated in any way other than with courtesy and respect.
Overall, we’re disappointed with your review and experience. We’re sorry that you are upset by what has occurred and would be open to discuss this with you further.
★★★★★ 5/5
GoogleBeen very helpful with guiding us to find our first Uni house in Nottingham. Lovely people and a shout out to Lewis for putting up with all my messages and questions. Highly recommend :)
Abby · 25 November 2025
★★★★★ 5/5
GoogleMy experience with Dan at ZEBRAlets Nottingham was so smooth and easy. Every question and query I had was answered super quickly and I was assured any additional help I needed throughout the process of booking my place was available at all times. Thankyou so much Dan for your attentiveness, positive attitude and help!
Dionne · 19 October 2023
Agent replied · 15 June 2024
Hi Dionne,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Dan was instrumental in helping you find your new home. It's heartening to know that his genuine care and excellent communication skills made your house-hunting experience enjoyable.
Thank you,
Zebralets
★★★★★ 5/5
GoogleI have used zebralets for three years now and haven’t had one issue during this time. They have always proven to be extremely professional and helpful.
Whenever there has been an issue no matter how small they have acted immediately, I couldn’t ask for a better service.
The staff have always been helpful especially Waq who often simply calls to check up on us, and ask if he could help in any way.PositiveResponsiveness, Professionalism
Junaid · 25 August 2021
Agent replied · 15 June 2024
Dear Junaid,
Thank you for your comments and we have passed your specific feedback onto Waq!
We wish you all the best in your future endeavours and if you require any help then please contact us and we will be happy to assist!
Zebralets
★★★★★ 1/5
GoogleDO NOT RENT WITH ZEBRA LETS!!
Be aware of renting along ALLINGTON AVENUE.
Landlord let our conservatory leak for over half the year during winter months directly onto our fridge/ freezer, washing machine etc. We had to escalate this to the council and EVENTUALLY he temporarily botched the issue, which is only awaiting further damage.
They will allow landlords to completely take advantage of you.
Had to go through a lengthy process to get our full deposit back, luckily this was protected on DPS.
They evidently DO NOT CARE about their clients and completely stiff students because in their eyes we seem to have no rights (which would NOT happen if this was regular renters).
Ella · 25 November 2025
★★★★★ 1/5
GoogleI stayed with Zebra Lets in my last year of university, I had given them a 3* rating at the beginning of the tenancy, highlighting the things they’d done right and what could have been improved. I no longer believe the service provided warrants a 3* rating.
The service provided was sub-standard, upon moving in, all of the rooms smelt bad, the carpets were dirty, the walls were chipped and had holes in, and the table, which they claimed they would replace, also had graffiti on it. The bathroom had disgusting stains and the fridge had green mould and smelt bad. The lock for one of the rooms did not work, and the spare keys lockbox did not work as expected. The tap water handle was also partially broken, it broke during a house viewing, and they would later try to convince us, that it was just a “feature”.
Furthermore, the lettings agency waited until our moving in before trying to fix (some of) the issues. Upon finishing our tenancy, rather than providing a deadline for the return of keys, they called me up on a Monday morning (3 days later) threatening to fine me if I did not come into the office with them in half an hour. They would later forget that all of the keys were handed in and would try to deduct it from our deposit, upon informing them of this error, their response was, “As a gesture of goodwill, the landlord will remove the charge for the keys” rather than apologising. When asked to confirm whether or not this had been checked off their inventory, they ignored the email, the only email they’ve ever ignored btw.
Finally, we were happy to pay for damages caused by us during the tenancy, however, the landlord would try to price gouge us by requesting ~£560, this is bad conduct, and legally, the onus is not on the tenants to disprove claims, it is on the landlord to evidence damages. Upon substantial back and forth with video evidence, they reduced it by £260, Zebra will claim they have nothing to gain from price gouging, this is misleading, zebralets is responsible for summing damages at the end of the tenancy, which they did not do competently.
Paolo · 28 October 2024
Agent replied · 15 June 2024
Dear Paolo, thank you for leaving a review and we’re glad to hear you’re pleased with our service so far.
When your group showed interest in the property we provided several documents for you and your group to review. Included in the initial email was a template tenancy agreement which outlines the terms and conditions set out in lease for your group to review prior to committing to the property. Set out in the agreement is a clause referring to the Guarantor being a person who is acceptable to the Landlord at the Landlords absolute discretion. We have discussed this prior to your review so we’re surprised to see this has been highlighted.
As previously discussed, your Guarantor has been deemed acceptable by the Landlord and, due to their circumstances, the Landlord merely requested further documentation from them. A concession was made by the Landlord regarding your guarantor and your group was given the opportunity not to proceed with the property should you of had a change of mind.
In the pursuit of improvement, we will review our processes moving forward following your suggestions.
★★★★★ 5/5
GoogleAt the start of the year we rented a place from top 365 that turned out to be uninhabitable, according to the council. At that point in time we had nowhere else to go. We looked around with a lot of different estate agents and zebra lets were the only agency who understood the predicament we were in and tried their utmost to help. I was a previous tenant for Zebra Lets in my second year and this year has confirmed that I shouldn’t have left them. All the staff in Zebra Lets are extremely helpful, professional and made us feel comfortable. They were always prompt in helping us with queries and made life very easy in our home. I would definitely recommend Zebra lets to anyone choosing to rent for next year.
Anthony · 17 June 2017
Agent replied · 15 June 2024
It's been a pleasure to have you as a tenant Anthony, thank you for your kind words and all the best for the future!
★★★★★ 5/5
GoogleLuke was really helpful over my two year tenancy with ZebraLets. Would recommend to Nottingham students!
Amelia · 17 April 2025
Agent replied · 13 May 2025
Hi Amelia,
Thank you so much for your kind words! It was a pleasure having you as a tenant over the two years. We're really glad to hear you had a positive experience and that you’d recommend us! Wishing you all the best in your next chapter, and don't hesitate to reach out if you ever need anything in the future!, Luke & the ZebraLets Team
★★★★★ 1/5
Googleplease please to any second/third years thinking of getting a house with your friends and settling for a deteriorating zebralets property, PLEASE don’t do it. you’re better off going back to student accoms, these people are slimy, apathetic, dishonest thieves. they cut corners to make as much money off of you and couldn’t care whether you live or die.
the house was in awful condition and they refused to fix anything, we didn’t have a working oven for months, the toilet seat and showers broke multiple times, the couches were filthy and cracked. the only thing they did install were new automatic lights, but of course they cut corners with that too because they turn off every five seconds (not exaggerating, i counted). the paint was literally crumbling off and there was decades worth of dirt built up in the kitchen, and they had the nerve to take pictures of it and put it on the document for our deposit like we caused it, along with three pieces of fluff and took over £200 for cleaning. the area itself might as well be the slums, it’s cheap bc you get what you pay for. i walked past a landfill every day to get to my front door.
the viewings were literally every day at one point, sometimes they wouldn’t give notice which doesn’t feel nice when you’re getting ready for uni and have strangers waiting outside your door for you to finish getting changed or when you have a deadline in 3 minutes, because they refuse to go away even if you tell them no. the viewing staff was also rude and would make snide comments about our rooms, which only added to the experience of feeling like a zoo animal.
READ the contracts bc they’re counting on students not being bothered or not understanding them to take advantage of you. we all thought we paid our £250 deposit already and found out after that it was advanced rent and we still owed £250 each, when they worded the contract to look like we already paid it. they take off 10% of the money you pay for bills and keep it, which you won’t realise until after the tenancy when there’s not enough money to settle the bills even though you paid them more than enough. i don’t understand how they can live with themselves purposely taking advantage of students who are struggling financially as is, but whatever makes them money. DON’T live here. if you can afford it, live in the university accommodations.
Denise · 23 August 2024
Agent replied · 24 August 2024
Dear Denise,
Thank you for taking the time to share your feedback. We take all reviews seriously and strive to ensure that every tenant has a positive experience with us. I’m sorry to hear that your experience did not meet your expectations.
I’d like to address some of the concerns you raised:
Maintenance Issues: We understand how frustrating it can be to experience maintenance problems. The oven was reported on 22nd September and was repaired by 2nd October. During this time, the property did have a working hob and combination microwave. As for the toilet seat and shower repairs, while we aim to resolve all maintenance issues promptly, there were delays in January and February, which were not up to our usual standards. We apologise for any inconvenience caused and are reviewing our processes to prevent such delays in the future.
Deposit Deductions: It’s important to clarify that Zebralets does not profit from any deposit deductions. All deductions are made by the landlord, and in this instance, the proposed deductions were accepted by the tenants at the first opportunity. Tenants always have the right to dispute and negotiate deductions, and we encourage this if there are any concerns.
Advance Rent and Administration Fees: The advance rent payment is a common practice and is clearly outlined during viewings and in the tenancy agreement. The payment structure, including the £250.00 deposit due upon the first term’s rent, is highlighted in bold on the second page of the agreement. Additionally, the administration fee for managing utilities is transparent and specified in the utility management agreement, ensuring all charges are clear upfront.
Viewings: We understand that viewings can be disruptive. Our goal is to provide notice for all viewings, but we acknowledge that there may have been instances where this did not happen, and we apologise for any discomfort this caused. We will look into this internally to ensure better communication moving forward.
We regret that your experience did not meet your expectations and appreciate your feedback as it helps us improve our service. If there’s anything further you’d like to discuss or if there’s anything we can do to address your concerns, please don’t hesitate to reach out to us directly at nottingham@zebralets.co.uk.
★★★★★ 5/5
GoogleGreat experience with ZEBRAlets, would highly recommend!
Waq, our viewing agent, was very helpful, friendly and proactive. He communicated with us clearly and quickly, and showed genuine care to ensure we were happy with our house from start to finish. As first year students we had some concerns with their process, but the agents were happy to resolve them and reassured us. Big thanks to Waq and Daniel! :D
Dovile · 16 May 2024
★★★★★ 1/5
GoogleAbsolutely horrible service, do not go with this company unless you want them to give you unclear information to ultimately leave you with no house and no support. Im a student at the university of Nottingham and I have had to deal with the unprofessionalism from this company for months, different people emailed me requiring different things. I would offer to go to their office and they would refuse to see me until I had to just unexpectedly show up one day.
At all times I have been polite and understanding and tried my best to provide them with anything they needed from me. At the end they gave the house to another group of people. We had a really high chance of not being able to find a house for the next academic year due to their incompetence. Luckily after many tears and stress looking for places we were able to find a place somewhere else with another company.
Im being serious do not go with them.
Lucia · 8 June 2024
Agent replied · 15 June 2024
Hello Lucia, after all the staff time taken to try and assist you it’s disappointing to receive this review.
The several people you refer to include the viewing agent, the office manager, directors of the company and our legal team, all these people were working hard to try and facilitate your application over the course of several months. We spent time on the phone, over email and in person with you, offering advice and support, to try and resolve this situation. At no point were we impolite or refused to deal with you.
The landlord of the property decided to go with another group (we act on the landlords instructions) after taking the property off the market for your group for at least 2 months. Your failure to provide the required documentation, required by the Government, left ourselves and the landlord insecure in our ability to complete the tenancy paperwork and, as such, we were unable to proceed with your application.
We’re delighted you have managed to find accommodation. We did not wish for this situation to end in disappointment for you and your friends after the difficulties experienced.
★★★★★ 5/5
GoogleAbsolutely amazing letting agent! As a landlord I would 100% recommend Zebralets over any other I the area. as they are outstanding and professional in all aspects. Big thanks to Waq and Dan 👍 …
Jaggsss · 18 December 2023
Agent replied · 15 June 2024
Hi Jaggs,
Thank you so much for your review! We're thrilled to hear that you've had a positive experience with ZEBRAlets. We truly appreciate your recommendation and are honoured to be your preferred letting agent in Lenton!
Thanks,
Zebralets.
★★★★★ 2/5
GoogleThis would’ve been a fine review if not for a few things that became a trend: consistently not providing 24 hours notice before a house viewing, even though ZebraLets AND the UK government provides each tenant with a “How to Rent” guide where this is clearly outlined as a requirement. If this is a simple error in the system, fine, but still needed addressing. Staff that come to conduct these viewings can be incredibly rude, sometimes not bothering to knock and just unlocking the front door (this is just basic respect, would you not want the same when someone comes to your house?), or quickly becoming rude when you tell them you haven’t been given proper notice.
Fxttf · 16 February 2024
Agent replied · 15 June 2024
Hi,
Thank you for taking the time to share your feedback. We appreciate your review, and we're sorry to hear about your experience.
We've looked internally and can't match up any recent appointments with this review, we'd would like to learn more about your specific situation. Could you please reach out to our team at (nottingham@zebralets.co.uk).
We value your input and want to ensure that we address any issues you may have encountered.
Best regards,
Zebralets
★★★★★ 5/5
Googlewe used zebra legs to look for our 3rd year house. We were a group of 6 and everything was selling out so quickly and we were all getting very stressed. We met up with agent Luke at one of the homes, in which he then called back and asked if we liked it and if not if theres anything he could find for us. We spent a lot of time with him going through what we want and going through viewings and booked the ones we liked. We ended up finding a fab house all thanks to luke! thanks so much!!
Lottie · 16 February 2024
Agent replied · 15 June 2024
Hi Lottie!
Thank you for sharing your fantastic experience with us and Luke! We're thrilled to have been a part of your search for a 3rd-year house. It's heartening to hear that Luke's proactive approach, aided you in securing your home.
Your kind words mean a lot to us, and we truly appreciate your trust in us. If there's anything else we can assist you with or if you have more questions in the future, please don't hesitate to reach out.
Thank you!
Zebralets.
★★★★★ 5/5
GoogleWaq was so lovely and helped immediately when I had an enquiry 😊 …
Jessica · 4 December 2025
★★★★★ 5/5
GoogleWe booked a viewing and Waq was excellent at helping us find a house with ZEBRAlets by showing us multiple houses beyond what we expected and provided us with very helpful customer service.
Lucca · 18 December 2023
Agent replied · 15 June 2024
Hi Lucca,
Thank you for taking the time to share your positive experience with ZEBRAlets! We're thrilled to hear that Waq provided excellent assistance during your house-hunting journey.
We'll be sure to pass along your appreciation to Waq.
Thank you,
Zebralets
★★★★★ 5/5
GoogleThank you Waq for a good and friendly communication, would recommend
Noah · 12 December 2024
Agent replied · 26 December 2024
Hi Noah!
Thank you so much for your kind feedback and recommendation! We're thrilled to … More
★★★★★ 5/5
GoogleNeeil was amazing in helping us find our house for next year! He helped us look at multiple properties in our budget and was very friendly and helpful- thank you so much :)
Ruby · 16 April 2025
★★★★★ 5/5
GoogleI had a great experience renting a student house with ZebraLets. They were great at helping me sign for the house whilst I was abroad and my housemates looked around. Maintenance issues were resolved quickly and the full deposit returned at the end of the year. Lewis was very helpful all throughout the year.
Adam · 16 June 2021
Agent replied · 15 June 2024
Dear Adam,
Thank you for your review and comments.
We are glad you had a great experience and the process was smooth for you whilst abroad on your studies.
We have passed your comments onto the relevant member of staff. We wish you and your fellow tenants the best of luck on your studies. Please dont hesitate to come back to us if you require further help.
Regards
Zebralets
★★★★★ 5/5
GoogleThe team at Zebralets have managed my rental property for over 15 years and it has been a pleasure dealing with them. I have been through most eventualities with a rented house and I have always received a first class service from Zebralets and that has been a welcome reassurance and comfort. From my experience I can highly recommend them for a professional all encompassing first class service.
Dan · 9 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
