William H Brown Nottingham reviews

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

Buying a house is stressful, but with a complicated mortgage, this is a call to a heart attack. Thanks to Bilaal Esmail, from William H Brown, we have avoided the later. From the beginning, we knew we were between good hands, as Bilaal made the process from the first handshake, to the purchase celebration, as painless as possible. Reliability, efficiency and high availability are only a few of the many qualities Bilaal offers you for a very good value. I wouldn't let anyone else manage my file from now on. Thank you for your excellence.

MMz · 28 February 2024

★★★★★ 5/5

Google

Kudos to Phoebe Mitchell. She went above and beyond when sorting our remortgage; nothing was too much to ask of her. She was always on hand whenever called upon, and delivered an exemplary service from start to finish. Phoebe made sure everything was secured in a timely manner and kept us informed at every opportunity. I wouldn’t hesitate to recommend Phoebe to anyone. I appreciate your hard work, and for always going the extra mile!

Rav · 25 July 2025

★★★★★ 5/5

Google

Debbie Wright, time and again you have always excelled and exceeded the quality of service one can extend towards managing issues. Debbie has always been my go-to person whenever I’ve had to contact the property management to help address any issues or repairs in my property. Debbie you are a star and always the best, and I am very pleased to provide this small note of appreciation to express how pleased my wife and I are towards your attention and immediate actions every single time. Thank you William H Brown, thank you Debbie ⭐️⭐️⭐️⭐️⭐️

Thulasiram · 19 May 2025

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Debbie has been absolutely outstanding in handling the issues with my rental property. After several months of missed payments from my tenant, over four months in total, Debbie stepped in and took control of the situation with a calm, professional approach that immediately put my mind at ease. Her communication throughout was clear, consistent, and reassuring. She kept me updated at every stage and was always quick to respond to any concerns or questions I had. It was clear from the start that she genuinely cared about resolving the issue efficiently and fairly. Thanks to Debbie’s persistence and expertise, she was able to successfully secure the overdue rent, something I wasn’t sure would be possible after such a long delay. Her professionalism, attention to detail, and dedication have been second to none. I truly appreciate all the hard work she put in and would highly recommend her to anyone needing help with property management or tenant issues. She really went above and beyond, and I couldn't be more grateful.

UMRANA · 25 April 2025

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Google

All the sales staff in the Nottingham City branch worked as a team in the recent sale of our home. Everyone was professional and friendly. A special thanks to Nicole, Megan and Zoe who were our main contacts, they were proactive in finding a buyer and throughout the sales process keeping us regularly updated with reports on the marketing, viewings and how the sale was progressing. They frequently liaised with the buyer and our solicitor to avoid any delays. Everyone worked extremely hard to ensure our home sold quickly and smoothly and we highly recommend this professional team.

Mark · 26 October 2023

★★★★★ 5/5

Google

Have recently started the process of buying my first house with Phoebe and I could not recommend her enough! She is super knowledgeable about the mortgage process and made me feel comfortable going into the purchase. She has been extremely helpful in finding me a really great mortgage rate as well as helping negotiate the price of the property saving me a good amount. She has very kindly been happy to answer any questions or arrange a meeting at short notice, explains things in a way that are easy to understand and has generally made me feel at ease throughout!

Megan · 8 October 2025

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

Just like to say a big thank you to the team at Parliament Street for the sale of my house Nicole,Megan ,Zoe, Bilaal .Also a big thank you to Bilaal Email for all his advice and help in the purchase of my new home he was always available for advice and kept me informed of all progress .Would recommend him highly.Once again thank you .

Sheila · 27 July 2024

★★★★★ 5/5

Google

Josh, Meg, Mandy and the team have been excellent in ensuring that we are well guided. Thank you for going extra mile in making us feel at ease. Definitely a 5 star and more.

Kim · 1 September 2025

★★★★★ 5/5

Google

Was I looking to buy my first house. Four different agencies were not able to help until I found William H Brown. In the beginning, I thought it would be one more appointment with a mortgage consultant, but it was a game-changer for me with a lot of helpful information. Haaris Alam helped me from the first day until now. Today, I am living the dream with my family. We have a beautiful house. Haaris Alam, I do not have enough words to describe how blessed I am to have an opportunity to meet you. Thank you so much for your support, efforts, and attention.

B1 · 23 August 2025

★★★★★ 5/5

Google

The team at William H Brown was excellent from start to finish. Initially we went for a mortgage consultation with Haaris, and now we are our first home! Communication was excellent too, Haaris and Megan were always an email or phone call away. The whole process was explained to us which made buying our first house as easy as possible. Thanks again to everyone at William H Brown.

Pierre · 29 March 2024

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 5/5

Google

Haaris is a true professional which right from the beginning takes the time to ensure that his clients understand the entire process of closing on a mortgage and is always willing to explain things until the client is comfortable. Patient, understanding, expert in both knowledge and products - Harris is exactly the type of person you want working on your behalf. I would never work with anyone else!

Amir · 28 February 2024

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Google

We bought our new home through William H Brown. Had a great experience with a friendly team, but especially Bilaal Esmail. He helped us a lot with our complicated mortgage application, he explained everything in detail, updated us on a regular basis, was available to talk to us at all times and in general was very supportive and reassuring while we were stressing. Thanks for everything!

Klaudia · 28 February 2024

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 1/5

Trustpilot

Avoid WH Brown!

Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation

MS · 20 December 2024

★★★★★ 4/5

Trustpilot

Could not have had better service

Went for a viewing on a bungalow back in the Summer and met a lovely lady called Marina from the Kingsley branch. We didn't like the bungalow but, we did like Marina and we put our house sale in her capable hands. She sold our house within a day I think and everything went really well until 6 weeks later, our buyer lost their buyer. However, about 4 weeks later, our buyer found a new buyer and we all set of again. However, due to solicitors not talking to each other and them being particularly hard to get hold off the last month or so of proceedings was very stressful and just made hard by the solicitors. However, Marina and everyone at William Browns worked so, so, so hard getting solicitors to talk and get things done and eventually, we exchanged and completed last week! The team at Kingsley worked so hard for us and went above and beyond our expectations - Marina was our main contact and I can not speak highly enough of her and would love to thank her for her straight forward talking, her honesty and her absolute dedication when it was actually quite hard work!! Thank you Marina and team ☺️ To have full transparency, the reason I could not give 5 stars was due to the solicitors we used which were recommended by William Browns - they were shocking but that does not detract for the amazing service we received

Karen · 16 December 2024

★★★★★ 1/5

Trustpilot

Useless, uncommunicative liars who are after your money.

There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my grundies, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. What a Pratt! We have now been moved out over a week and we have since found out that the buyers still haven't moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.

Kevin · 15 December 2024