William H Brown Nottingham reviews

★★★★★ 5/5

Google

Strange that im leaving a review before my purchase is complete, but to be honest this has been one of my smoothest purchases ive done. This has all been made possible by the excellent sales negotiator Megan Barker. She has been fantastic through out, from making the first appointment to view the property to making offers and finally having the offer excepted. Any problem at all Meg as been there to help sort the issues out, it may be dealing with the seller or my solicitor and lenders Meg is on the ball. I feel i dont need to chase them for updates, as if theres something i need to know Meg has called and then followed it up with a email. To summarise, If i was to buy or sell id give these guys a call as i know the service would be second to none. Thanks again Meg and see you on the next one .

Tara · 2 December 2025

★★★★★ 5/5

Google

i recommend my property manager Debbie Wright "Debbie has been absolutely fantastic at dealing with any and all issues that come up with the properties I rent out. She always goes above and beyond, responding quickly and resolving things efficiently. She has a really pragmatic approach, balancing costs for the landlord with a great experience for the tenant, seeing both sides is key, and she does it brilliantly. What's more impressive is that she does this so consistently, allowing me to rely and trust her at handling situations - something that a landlord always appreciates!"

A · 8 November 2025

★★★★★ 5/5

Google

I’ve recently been dealing with Megan Baker at William H Brown while buying my new home, and she’s been absolutely brilliant! Megan has been so friendly, approachable, and always quick to reply to any questions I had. She kept me updated every step of the way and really made the whole process feel smooth and stress-free. You can tell she genuinely cares about her clients and goes the extra mile to help things move along. I’m really grateful for all her hard work and support, I honestly couldn’t have asked for a better person to deal with. Thanks so much, Megan!

Mehvish · 8 November 2025

★★★★★ 5/5

Google

Just sold our house through William H Brown. Megan Baker was the agent handling the transaction, and I couldn’t have asked for anything more. From day one, Megan was on hand, whether it be answering our questions or just keeping us updated with any progress - nothing seemed too much. Informative, friendly and just over all brilliant customer service. I would highly recommend William H Brown - in particular Megan - to anyone looking to sell their property. Thank you again, Megan, for getting the sale over the line!

Daniel · 1 October 2025

★★★★★ 5/5

Google

Recently had the pleasure of securing a mortgage on my first property with the help of Haaris, he was incredibly knowledgeable and had sorted/clarified things for me in the first meeting that I hadn’t even had for months with a previous advisor. He was always available for phone calls or messages if I needed support with something and was a joy to have on my side for this huge step. Thanks so much Haaris 😊

Steph · 1 August 2025

★★★★★ 5/5

Google

Phoebe Mitchell helped me secure a mortgage at an excellent rate for my first home. throughout the whole process Phoebe kept me up to date and made everything feel easy and stress free and even made sure i was on the best rate right up until my exchange. Nothing was too high of an ask, Highly recommend.

Aidan · 16 December 2025

★★★★★ 5/5

Google

We just bought a house from William H Brown, Megan Baker was the estate agent selling the house. Her customer service was absolutely amazing, super friendly, always keeping us updated with the progress and it was evident the hard work she puts in to progressing the purchase as quickly as possible. Genuinely had a great experience thanks to Megan. Highly recommend William H Brown. Thank you again Megan!

Yasmin · 1 September 2025

★★★★★ 5/5

Google

Phoebe was fantastic to work with from start to finish. She explained everything clearly, found the best mortgage options for my situation, and kept me updated throughout the whole process. Her professionalism and friendly approach made the experience completely stress-free. I’d highly recommend Phoebe to anyone looking for a reliable and knowledgeable mortgage advisor.

Daniel · 16 December 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

I couldn’t recommend Nicole Gibbon at William H Brown Nottingham highly enough! From start to finish, she has been absolutely incredible. Her communication throughout the process has been prompt and clear, ensuring I was always informed about every step of the sale. Nicole has gone above and beyond, double-checking all details and making sure every aspect was taken care of so there were no delays. Her professionalism and dedication made a huge difference, and I felt confident knowing she was handling everything so seamlessly. If you’re looking for someone you can rely on for a smooth and efficient sale, Nicole is the one to go to!

Daniel · 28 October 2024

★★★★★ 5/5

Google

Katy was really knowledgeable and gave us a lot of detailed information when we viewed a house a few days ago. She is a real credit to the team and one of the best estate agents we've encountered. Thank you Katy!

Jenni · 20 December 2025

★★★★★ 5/5

Google

Phoebe made the mortgage process simple and stress-free. She was proactive, highly knowledgeable, and always quick to answer any questions I had. Her guidance gave me complete confidence in my decisions. An outstanding advisor who genuinely goes the extra mile.

Eva-Jean · 16 December 2025

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

The staff at William H Brown Estate Agents are simply brilliant. They have worked so hard to sell my properties quickly and smoothly . They have been on the case practically everyday. The service is personalised, they are very approachable, and upfront about where we are with the sale. They have dealt with all the issues I would have expected them to and more . They’ve made my life easier by doing this and I would recommend them without hesitation. A special thanks to Kim and especially to the manager at the branch , Nicole, who has been there every step of the way. Nothing is too much for this Estate Agent and everything is possible . Thank you all.

Kul · 27 June 2024

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

Cannot fault the staff or service at William H Brown, we’re over the moon. Fantastic communication, super prompt and clear throughout the whole process, and really lovely staff who just go above and beyond. So pleased we purchased our house through them. We’d like to say a specific HUGE thank you to Megan. You’ve been absolutely amazing and helped us every step of the way as first time buyers!

Imi · 25 September 2024

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

Buying a house is stressful, but with a complicated mortgage, this is a call to a heart attack. Thanks to Bilaal Esmail, from William H Brown, we have avoided the later. From the beginning, we knew we were between good hands, as Bilaal made the process from the first handshake, to the purchase celebration, as painless as possible. Reliability, efficiency and high availability are only a few of the many qualities Bilaal offers you for a very good value. I wouldn't let anyone else manage my file from now on. Thank you for your excellence.

MMz · 28 February 2024

★★★★★ 5/5

Google

Kudos to Phoebe Mitchell. She went above and beyond when sorting our remortgage; nothing was too much to ask of her. She was always on hand whenever called upon, and delivered an exemplary service from start to finish. Phoebe made sure everything was secured in a timely manner and kept us informed at every opportunity. I wouldn’t hesitate to recommend Phoebe to anyone. I appreciate your hard work, and for always going the extra mile!

Rav · 25 July 2025

★★★★★ 5/5

Google

Debbie Wright, time and again you have always excelled and exceeded the quality of service one can extend towards managing issues. Debbie has always been my go-to person whenever I’ve had to contact the property management to help address any issues or repairs in my property. Debbie you are a star and always the best, and I am very pleased to provide this small note of appreciation to express how pleased my wife and I are towards your attention and immediate actions every single time. Thank you William H Brown, thank you Debbie ⭐️⭐️⭐️⭐️⭐️

Thulasiram · 19 May 2025

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Debbie has been absolutely outstanding in handling the issues with my rental property. After several months of missed payments from my tenant, over four months in total, Debbie stepped in and took control of the situation with a calm, professional approach that immediately put my mind at ease. Her communication throughout was clear, consistent, and reassuring. She kept me updated at every stage and was always quick to respond to any concerns or questions I had. It was clear from the start that she genuinely cared about resolving the issue efficiently and fairly. Thanks to Debbie’s persistence and expertise, she was able to successfully secure the overdue rent, something I wasn’t sure would be possible after such a long delay. Her professionalism, attention to detail, and dedication have been second to none. I truly appreciate all the hard work she put in and would highly recommend her to anyone needing help with property management or tenant issues. She really went above and beyond, and I couldn't be more grateful.

UMRANA · 25 April 2025

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026