Trusted Agent profile · Nottingham
★★★★★
1,515 reviews across 3 platforms
20 Upper Parliament Street, Nottingham, NG1 2AD, NG1 2AD
William H Brown's office in Nottingham, at 20 Upper Parliament Street, is rated 2.6 out of 5 across 1,515 reviews on three platforms, including 309 Google reviews rated 4.6.
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Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleThis is an estate agent with passion to help in exceptional circumstances. The customer services is outstanding especially working with Tiana, Luke and Danny. These are the future of WHB. Good people are scarse to find. They are good. Special thanks to Diana Digva. Olu Mobaolorunduro
1/5
TrustpilotA severe lack of communication ability
I now know why this estate agent has such a poor reputation. As a result of living a good distance from her, we have been searching for a retirement property near our daughter for some time and chanced upon one in a very good location. We e-mailed the office that advertised the property with a few pertinent questions as we would find a return journey on the off chance of being able to get the answers and to gain a viewing almost impossible in a reasonable timeframe.It would appear that others who have had dealings with this company are totally correct as the request has been totally ignored without even an apparent willingness to acknowledge receipt let alone be a little proactive.I would advise any pensioner considering using this Estate Agent to seriously consider whether they would be able to elicit any response let alone information from them.Extremely poor service for both the seller and any prospectve buyer.
5/5
GoogleWas really worried and confused with getting my first mortgage. Someone referred me to W H BROWN, gentleman called haaris who is a really helpful professional looked after me. Made it clear step by step how it works and what i would need for a good mortgage. Now I’m a home owner thank you haaris really appreciated the time and effort you put into this. Highly recommended!!
5/5
TrustpilotI had a fantastic experience as a…
I had a fantastic experience as a first-time buyer with Jack and his team at William H Brown Stevenage, from property search to completion, their customer service and professionalism are outstanding.
5/5
GoogleThank you for the team very professional and helpful services through out the process, specially Megan Evans quick response to questions. High recommend!
Chi Man many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely diabolical
Absolutely diabolical. Not very good property management what so ever. The store to the property management is really bad communication. Does not reply to emails. Constant ignorance and even when a complaint was raised with enough evidence to prove they were not managing my property and ignoring my emails, the complaints team were even very rude. They changed my tenancy contract from fully managed to rent collect without consent. Didn’t keep up with inspections on the house during my short time on fully managed. Took weeks to get replies for issues with my tenants and faults. Didn’t chase up when the tenant was breaking the tenancy agreement. I don’t know what they did when managing my property but it wasn’t what my new estate agents does which on paper is suppose to be the same thing. They charge for all sorts of fees that no other lettings agency does! Would not recommend at all! The only good experience I had was with the deposits department and accounts departments. Very friendly and helpful! I’m now with a different lettings agency and they work above and beyond for their landlords and tenants!
5/5
TrustpilotTenant Find - Went above and beyond!
I've been dealing with Ethan Smith in order to find tenants for one of my properties. From start to finish, he was energetic and tenacious. Appropriate tenants were sourced quickly and he "pulled out all the stops" in order to sort out a last minute emergency that I encountered, despite it not being of his making. I've not used WH Brown before, but if this experience is anything to go by, I will in the future.
1/5
TrustpilotIf you want to be talked down to
If you want to be talked down to, called a liar, have the phone put down on you, and have the rudest treatment given to you, then WH Brown in Morley is the estate agent for you, ask for Karly 🤨
1/5
TrustpilotDisgusting customer service
Disgusting customer service, all talk no action, took advantage if an 80 year old couple to tie them into a contract, now to be told another 28 days notice on top of that is required!!!! Will NEVER ever recommend this agent to any body! This is the Ware branch! Forever breaching their contract! Have got in touch with solicitors and now have an amazing court case against them! They’ve destroyed my grandparents future because of this contract!
5/5
TrustpilotLynda was so lovely and helpful
Lynda was so lovely and helpful! She made me feel at ease about finding a property in my budget.I absolutely would recommend William H brown to anyone, seriously this company is the best I’ve encountered in a very long time.
1/5
TrustpilotMade on offer on a house they had
Made on offer on a house they had. 4 days later finally got a letter confirmation. Didn’t hear nothing back for another 4 days asking if we would increase it. Offered 5k more. 2 days later he apparently rejected our offer and is going with another seller. From what we was told on the phone they have another offer but their house isn’t sold. But had now sold. I’m guessing this agent was delaying us as much as possible so they could sell that house and make double commission. We’ve made another higher offer and shock they are ignoring us and not forwarding our offer
1/5
TrustpilotTerrible experience
W.H. Brown. Dovercourt Branch. Terrible experience. Signed up for 20 weeks. I had my doubts prior to signing as no contact from them. I phoned and asked if they really wanted to sell my house as poor customer care. They said yes. I had doubts again as once signed i then waited 3 weeks for photos to be taken and go online. I asked why it took that long and they said 'No Idea'. Had one phone call from WH in 16 weeks. No feedback from any calls. Nothing. Never replied to emails for days. Luckily im in no rush to move. All i wanted was to be kept updated and i got nothing. I have taken my property off the market now and once contract ends will think hard about where I will go.Ive totally wasted 20 weeks as they were not bothered in selling my property and guess its because its over a certain higher price.Never would recommend.
1/5
TrustpilotWe are landlords with a tenant that…
We are landlords with a tenant that refuses to leave, they totally refuse to help, saying there is nothing that can do, we were given notice , and needed to move into a bungalow we were renting, but they refused to help, even though we have a 3 month old baby, effectively making us homeless, saying well your tenant has rights, what about ours, all they want is your money, and you as a person is not important, avoid, avoid , avoid.
1/5
TrustpilotUnprofessional
Had a viewing with this company for 1pm. Arrived at 1.03 -thanks to working as an NHS nurse and of course it being busy. Tried calling them en route (6 times, no answer to any of them) and then got to property and EA was gone. Tried calling again, still no reply. Just called (after they did not respond to my voicemail, I contacted them, though they told me they were aware id called repeatedly - why didnt they call me back then?) and spoke to a very aggressive person who basically said they are too busy to answer the phone and that the website isn't up to date. Really unimpressed - I appreciate i was 3 minutes late but they could have at least given me 5 minutes or answered their phone. As a community NHS nurse, petrol is really valuable to me and this was a complete waste of time after a busy and stressful morning. This was further compounded by the rude person who answered the phone. Absolutely would not use this EA again and do not recommend at all.
5/5
GoogleAbsolutely World-Class service from Ed and Daniel at WilliamHBrown....made moving in as easy as it could be!!! Thank you so much, your help and support has been very much appreciated!!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThis company is terrible
This company is terrible. Totally waste of time. So unprofessional. The staff in the office have zero customer skills this branch is in Nottingham. I put my property for sale with them. And they advertise the property for 4 weeks and not floor plant no EPC which they charge me 60 pounds for. They keep saying we are updating the website for 2 week's. Everytime you call the office there is no one there to answer. Zero information nothing waste of time. So much frustration.
1/5
TrustpilotIf i could give a zero i would..viewed…
If i could give a zero i would..viewed a rental property..paid a holding deposit..at no point was i informed this was non refundable if i changed my mind.. young lad at agents lied about telling me it was non refundable..apparently he told me verbally when we had only communicated via email..sought legal advice..now reporting to TPO
5/5
GoogleExcellent work. Amazing staff especially Tiana she is perfect. She helped us to with our new house and it was exactly what we was looking for. She is a lovely person. Thank you very much. 5*
1/5
TrustpilotDreadful, beyond belief and blatantly lie!
Dreadful! I would not want anyone to go through the same experience that I have had with this company!Tried to cover up what they had done by deleting part of an email which they thought was evidence! Caught them out and reported them.I was waiting for a response from them with regards to a new build property that I had paid a deposit on and instead of getting back to me after being strung along with lies for months they placed the property back on the market (Found on Rightmove without informing me ) whilst their client still had my deposit. They then lied on numerous occasions saying they had asked their client to refund the deposit but it was proven that they hadn't requested and were just lying despite emailing me confirmation! Do not use this company even if it is for your dream home! just hope that another agent has the property up which is quite often the case.
2/5
TrustpilotHard to get your deposit back
I rented a house with them. The deposit they took off me still haven't been returned after over a month now. They, along with the landlord, try all they can to reduce the amount of it flagging things that needs to be sorted that had already been there when I moved in. You won't get your deposit back, at least not in full. I Do NOT recomend them. They're quite dishonest.
5/5
GoogleIa very happy Nicole Gibbon very good person help my everything thank you soo much.
Thank you for taking the time to leave us this great 5* review Mariusz. Kind regards, Lucy, Customer Relations.
1/5
GoogleDo not use them, they mislead you and are full of excuses. They only want your money and then its"Goodbye" Not professionalism. 1 Star is out of generosity.
5/5
GoogleBrilliant team and very helpful member of staff Thanks to Haris help us on each stage
1/5
TrustpilotUtter Morons
Utter Morons. William H Brown St.Albans branch think that putting up spurious boards here there and everywhere is how to be a good estate agent. They appear next to signs saying 'no estate agents boards' and outside properties where they know it is against the terms of the lease to do so #UrbanVandalism. Having spoken to a couple of local (reputable) agents they confirm the St.Albans branch is well-known for this moronic behaviour.
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