Trusted Agent profile · Nottingham
★★★★★
1,515 reviews across 3 platforms
20 Upper Parliament Street, Nottingham, NG1 2AD, NG1 2AD
William H Brown's office in Nottingham, at 20 Upper Parliament Street, is rated 2.6 out of 5 across 1,515 reviews on three platforms, including 309 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. William H Brown Nottingham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
1/5
TrustpilotDon’t bother
Don’t bother, looked at a house that turned out to be rubbish anyway and they won’t leave you alone after getting details to see if they can sell you something or sell your property even if your not interested. They will call every week to annoy the hell out of you. Even kept calling when I was arranging my dad’s funeral!
5/5
GoogleFantastic service from the team at WHB Nottingham, Ed King and the rest of the guys here are all amazing, committed to customer service and always helpful, Max & Libby need a mention too, 5 stars
Hi Paul, thank you for your kind words about Ed King and the team at WHB Nottingham. We are delighted to hear about the fantastic service you received. Max & Libby appreciate the mention too! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service!! Megan helped me get everything done step by step. Always getting every update on the process. Thank you for getting me in my new home! 😊👍 …
Many thanks for your marvellous 5* review Ramazan. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotStevenage branch is a waste of time…
Stevenage branch is a waste of time recently a neighbour sold up and moved the new owners have decided to rent the property out for two years.Problems started to arise about a month after tenant moved in bins not put out prefers to hire a skip ( what do you pay council tax for) takeaways being delivered at 2am bright lights in my bedroom windows I don't mind people having a takeaway but show a little thought for others.Recently loud voices at four am then people coming to stay playing loud music very early in the morning ( two am)Being a shared drive parking in a manner that makes it difficult to use drive.Guttering falling down Stevenage branch notified months ago still nothing done in regards to this and other complaints now other neighbours have had enough and are complaining things like parking on the front lawn which now resbles a badly ploughed field.Landlord just as bad comments oh the tenants got issues it's upto them if they put the bins out (so rats are not a serious issue) loud music from car radios at two am is classed as anti social behaviour as stated if they want to eat takeaways about eight times a day that's fine but have some thought for the neighbours when ordering early in the morning this used to be the best area in the town with a five star rating now people feel their being pushed out by vermin.
5/5
TrustpilotOllie and Tom - Great guys!
Ollie and Tom have been brilliant throughout the process of finding a rental for the needs we were looking for.
1/5
TrustpilotI feel that I have to write a review
I feel that I have to write a review. I was asked to provide proof of ownership from the Land Registry before they put us on the market? I’ve never experienced having to do this with any other Estate Agent before? Felt it intrusive and unnecessary, and too personal? Is this ethical? Is it permitted? I thought this level of enquiry was up to the conveyancing solicitor, only on agreement of offer from prospective buyer. During the time with this company, not one person turned up. We did have several appointments just no shows. I know it can be a challenge when viewers may book but not follow through but we gave up with these agents.
5/5
TrustpilotCHARLOTTE TUNSTALL
WH BROWN gave me brilliant service and I cannot thank CHARLOTTE.TUNSTALL enough. Charlotte was always extremely helpful above and beyond her remit. A fantastic professional that has endeared the company to me. Thanks CHARLOTTE.TUNSTALL. God bless you Hannah Harris
1/5
TrustpilotThis company is absolutely hopeless
This company is absolutely hopeless. Unprofessional is an understatement. Chasing them for well over 3weeks to get back my tenancy deposit back and no one seem to be able to tell me when I can get my money back. I wish there was something less than one star.
1/5
TrustpilotIf I could I wouldn't even give them…
If I could I wouldn't even give them any stars, I am a tennant from spalding branch and we have had problems after problems and takes ages for it to be "sorted" they send cowboy builders out that can't even do the job properly and the guy still hasn't gave us our money back, me my partner and our 3 year old son are currently sleeping in the living room as we can't even sleep in our own bedroom because of mould and damp, this started around the same time as last year. It is so cold we are using more heating then we should be, they say we are always waiting for the contractors to get back to them which can take weeks/months with no updat or no communication.
1/5
TrustpilotMy recent email to WHB can show you my…
My recent email to WHB can show you my frustration level.
1/5
TrustpilotNot trustworthy …
We applied to this company about a property we wanted to rent the day after it was advertised, when we finally got through to the office, they said they weren't arranging viewings at that time but they would keep us informed, the next day, this property was unlisted.We phoned the office and asked why and they said somebody had agreed to rent without viewing, how convenient!!!
5/5
GoogleLouise and Zoe were great throughout the purchase process, always responsive and quick to chase up the seller for any clarifications or questions. Thank you both for your help throughout!
1/5
TrustpilotDon't use them to "manage" your rental!
In August I decided to rent out my house. I was very nervous about the whole process as it was my first time and had 0 knowledge of what I needed to know as a landlord, so I decided the best road to take is to use an estate agent and pay them for the full management service...WRONG! I have had to chase the estate agents to sort out issues as I want to make sure my tenant is happy and looked after. I have been chasing since September and still not resolved. Their communication is poor and frankly I am disappointed in how once the contract is signed and you're paying their money, you don't hear anything from them...My tenant are also feeling the same way. Waste of money Don't do it!!
1/5
TrustpilotTotally poor
Totally poor, left me over 3 months without universal credit. Needed a letter with priof of what rent i was paying yet repeatedly fobbed off and lied to, when they finally did after 2 and a half months, the amount was incorrect, then the 2nd attempt was the first with the correct amount written on a post it note stuck on top of the incorrect amount. Took the local councils intervention to get a correct one. Totally unprofessional .
5/5
TrustpilotThanks to Elliott Benson for helping me…
Thanks to Elliott Benson for helping me get my mortgage offer in 5 days, I always thought it would be so hard. With Tammy and Elliott at the other end of the phone, I was in my new home in 8 weeks. I couldn’t have done it without their help. Thank you so much guys!
1/5
GoogleDidn't chase up viewings, had multiple different agents "handling" my property, including one trainee who doesn't work there anymore. Eventually found out that at least one agent was informing people that my apartment was a non standard build and required a cash purchase and no mortgage would be approved on it (incorrect as I have a mortgage on it currently), denied when asked about that. Cancelled contract with immediate effect, but the manager was very understanding, reasonable and apologetic about the situation (that is still under investigation apparently). Pictures taken were poor and I've taken far better ones on my phone, I had to prompt w h brown to put a picture of integrated garage on advert (as it's a selling point), property was over valued at the beginning by Jack and don't believe the line of "I have multiple people interested in this exact property right now" because they don't, I didn't have any viewings for about a month, but perhaps that's because they all thought it was a cash only purchase. Would've loved to have taken this further with Ombudsman or solicitors but feel it's a waste of time and money as they aren't regulated and will deny everything (even though I had a family member phone to ask for a viewing and check if they mentioned non standard construction - they did.) Luckily no money lost, just about 4 months of time. [Nottingham branch]
3/5
GoogleI've only ever used WHB to get a mortgage and renew. Initially they are great, really helpful and eagar to please. The issue I find with them is their customer service is fantastic up until the point where you have paid. After that you're on your own. On every occasion I've switched mortgages I've had no end of issues with their solicitors that they use. When you ask WHB for some assistance with chasing them up, they refuse to get involved. 5 years to go until my next mortgage renewal now, but next time I'll certainly shop around instead.
5/5
GoogleLouise and Zoe were great throughout the purchase process, always responsive and quick to chase up the seller for any clarifications or questions. Thank you both for your help throughout!
5/5
TrustpilotJust sold my house with William H Brown
Just sold my house with William H Brown in Stevenage. Jack was very professional and super efficient. I had no success with Putterills so moved to William H Brown and had an offer within two days of being marketed. Highly recommended
5/5
TrustpilotMassive thanks to Harry Hicks!
Massive thanks to Harry Hicks!My girlfriend and I were looking for a rental in colchester he showed my girlfriend the house and then was nice enough to wait for me to finish work 15 mins later so I could see it. Really refreshing to see him go the extra mile. Would happily use again, top work.
5/5
GoogleGreat estate/letting agent with fabulous customer service. Jared and Tiana went above and beyond to support the sale/rental of my property and kept me well informed with regular updates and quick responses. They were patient and very helpful on areas that I was new to and didn't understand. Would highly recommend - especially Jared and Tiana!
5/5
TrustpilotGreat experience
Great experience! Staff very friendly and helpful. Explained me in details all the steps and answered all my questions. Really easy to arrange viewings, to arrange letting a property. Flexible people and happy to help. Many thanks to Andra, Eduard and Fabio!
1/5
TrustpilotTo be very honest If I could I would…
To be very honest If I could I would give 0 stars.What an absolutely appalling service. I would never ever use this agent ever. I can only review as a buyer and not using their services myself as a seller but I honestly cannot believe the service or lack of service this agency has. They lied to me and my sales progressor and the whole chain involved for 8 months about a property we were purchasing. Telling us on exchange day that the house we were buying were actually still trying to get rid of tennants from the house their vendors were purchasing, Honestly awful service and Cliff ( office manager) has no people skills whatsoever he shared no empathy or compassion and just generally a real crap service. I have no idea how he got to that level of the business. When we did finally have to pull out of the sale I had zero contact from cliff. The only way I knew that cliff got my message was because I saw the house we had been buying for 6 months go back live onto rightmove. We experienced a completely different service from Haarts who are their local competitor and who would win my business over theirs every day of the week. Avoid.
5/5
GoogleBilaal Esmail, our favourite mortgage advisor; Been having trouble with our mortgage application for almost a year due to our credit issues, and yet he was still able to help us to secure a mortgage on a decent rate. He helped us tremendously!!!!
Thank you for your excellent 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. William H Brown Nottingham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
