Trusted Agent profile · Nottingham
★★★★★
118 reviews across 1 platform
Rossell House 13 Tudor Square, West Bridgford, Nottingham, NG2 6BT
William H Brown's office in Nottingham, at Rossell House 13 Tudor Square, is rated 4.7 out of 5 across 118 reviews on 1 platform, including 118 Google reviews rated 4.7.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleHighly recommend, professional service and advice from Oli Rowland. It can be quite a daunting experience having little knowledge on the whole process but Oli was quick to make me feel relaxed and assure me he would take the hassle out of it all. Oli can’t do enough for you and his knowledge and experience put me right at ease! Has a great first name as well!!
5/5
GoogleI am in the process of purchasing my first home. The support received so far has been more than satisfactory. My requests, concerns are duly addressed in appreciable duration. Keep up the great work!!
Hello Prasenjit, Thank you so much for your wonderful 5* review! We're thrilled to hear that you're satisfied with the support you've received during your first home purchase. We'll continue to work hard to meet your expectations. Best regards, Lucy, Customer Relations Team
5/5
GoogleI have never experienced service like I have with these guys. They kept me informed start to finish, Ben and his team (Amy, Adrienne & Billy) are a credit to the company. I felt like I was actually dealing with people, people who cared! I've had numerous dealings with atrocious estate agents but these guys compensated for all of that. Highly recommend to ANYONE.
1/5
GoogleWould not recommend! Be careful to read all the small print.
Thank you for your feedback. We apologise for any confusion and strive to keep our customers informed. We'll make sure to review our small print and make any necessary improvements. Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had a great experiencing selling with WH Brown. They were responsive and told me what I needed to know. Each member of the team that I dealt with was friendly, attentive and made the process as stress free as possible.
Thank you Connor Poole for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
GooglePoor experience! They couldn't get our door number right in confirmation emails and after us pointing it out multiple times via email and stating the correct number they changed it ...to another number which was still wrong. …
Hello S&N M, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleA fantastic team who offer first rate and highly efficent customer service. Oli, Ben and Adrienne were all great in assisting with the purchase of our new home. Their ability to keep all parties updated and progress the transaction efficently was greatly appreciated. I look forward to using WHB again soon.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleTerrible people working here. Very rude. They had one of their agents car stopped in the middle of the road and I went there to ask to move the car so I could go through. Well, they said they will. But then started to walk slowly to the car. In a provocative way stopped at their door talking with their mates on the inside. Game me provocative look while staring at my car. Enter the car slowly. Took their time. All the time in the world just to provoke me. What they don’t realize is I just needed to go pick up my daughter from school but I couldn’t because showing who’s the boss of that road was more important. There a more important things than their little ego wars.
5/5
GoogleThis is a review for Jamie Parker, the estate agent that has been representing me on behalf of William H Brown. Although we are still in the middle of considering our house move, I wanted to highlight Jamie's professional and personable qualities for anyone looking to find someone trustworthy and knowledgeable in the property sector. From the very start, he made me feel at ease and has reassured me often throughout what felt initially as a daunting process. Very attentive, caring and a good genuine guy. I highly recommend him, and I am pleased to be using his services to help us move onward to our dream home.
5/5
GoogleAs first time buyers we were pretty clueless! Adrienne was really friendly at our viewing and continued to reassure us throughout, always keeping in touch with updates. Our mortgage man, Oli, was also really thorough when explaining the process, a friendly and helpful fella. Many thanks for all of your help guys.. 🙂 …
5/5
GoogleHelped a lot with the whole process, tried to chase as much as they could too. Thank you
Many thanks for the great 5* review and your kind words Byron. Best wishes, Lucy, Customer Relations.
5/5
GoogleMe and my boyfriend have just purchased our first home and we dealt with Kay and Adrienne. The service has been brilliant from start to finish. Being first time buyers we had a lot of questions and William H Brown supported us the whole way through. We would definitely recommend to anyone else!
5/5
GoogleExcellent service from Peter regarding our mortgage. We've used him when initially buying and then when remortgaging and wouldn't go with anyone else
Thank you for your brilliant 5* review and thank you for your kind words Graham. Best wishes, Lucy, Customer Relations.
1/5
GoogleRude staff. Would advise against doing any business with, not trustworthy and a lot of the staff probably in the wrong profession
Hello Chris, we're sorry to hear about your experience with our staff. Please reach out to us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations.
5/5
GoogleBen at william h brown is a true professional and friendly guy to do business with. As soon as it entered william h brown somebody was on hand to help me with my enquiry. I would strongly recommend Ben and his team to anybody moving house.
5/5
GoogleHad a great experience buying a property through Zoe and Chelsea, they were knowledgeable, sensitive to my situation and really made the experience simple.
Simon Greene, thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleJamie was brilliant. Explained things clearly, made everything easy and was able to give any advice needed along the way.
5/5
GoogleA big thanks to the team and Chelsea Bailey for finding us a buyer on a house we've just exchanged on. Springmove.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service by all staff especially Amy :) One of the best estate agents we've dealt with, not been impressed by other local ones. Very efficient in getting back to us and went above and beyond helping us with buying a house :)
5/5
GoogleHaving not been in the market to sell a house in almost 20 years the prospect of going through the process was quite daunting, but all my fears were laid to rest with what has turned out to be a first class service from william h brown west bridgford branch, with the help of Joshua and cassie i managed to sell my house within days of it being on the market, I would not hesitate to use them again in the future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI've been looked after by Talia Dovey, as a buyer of a property that was advertised with William H Brown. The level of service has been amazing so far - the definition of 'going the extra mile'! Any queries have been smoothed out quickly, and when I think most would have considered a query dealt with and moved on, Talia has continued to make sure everything feels happy, comfortable and smooth. People say moving house is one of the most stressful things you can do - but it hasn't been so far! And I think that's down to the great team at William H Brown.PositiveResponsiveness, Professionalism
5/5
GoogleI want to say a big thank you in particular to Cassie and Talia from William h brown west bridgford - I have had so many poor dealings with estate agents but it is so refreshing to have people assist in me buying my first home that listen and genuinely care about what I want. They have been so proactive in helping me find my dream first home and I could not have done it without them! I recommend them highly and thank you ladies, you have made this woman extremely happy!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleJames was absolutely brilliant, had a really pleasant time and felt very informed by the end of his visit. Would recommend him as an agent.
5/5
GoogleExceptional service from start to finish. Ben was most helpful and supported me through the whole process. His knowledge and professionalism is second to none!! I would highly recommend and they made a stressful time seamless. Thank you!
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