Tetris UK Sales & Lettings Ltd, Nottingham reviews

★★★★★ 5/5

Google

Louise and the team have been great at Tetris UK. Everything from moving in to the final move they have been supportive and informative. Any maintenance requests have been dealt with in a timely manner and fixed to a high standard. From what could of been a stressful experience was made extremely easy with using Tetris. I would recommend this agency and the portfolio of properties that they have.

Simon · 1 January 2020

★★★★★ 5/5

Google

I recently had the pleasure of contacting Tetris UK to find a new rental property, and I couldn't be more impressed with the service provided, particularly by Alex, our agent. From the initial inquiry to the final signing of the lease, Alex demonstrated an unparalleled level of professionalism and expertise. What truly set Alex apart was her dedication to ensuring a seamless and stress-free experience, as well as her swift responses to email enquiries. She was always available to answer any questions or concerns we had, promptly addressing any issues that arose along the way. Her attention to detail and thorough knowledge of the rental market instilled confidence in us throughout the process. Moreover, Alex's communication skills were exceptional. Overall, I cannot recommend Tetris UK highly enough. If you're in need of a letting agency that values professionalism, expertise, and exceptional service, look no further. They truly went above and beyond to ensure our satisfaction, and for that, we are incredibly grateful.

Balikees · 20 April 2024

★★★★★ 4/5

Google

Even though sometimes there was unforseen circumstances that would take a while to fix, the Tetris customer service team always gave me the best service, very polite and nice, especially Selina, the most lovely person that I've ever had the pleasure meet when it comes to lettings. Thank you for accommodating me, much love.

Ricardo · 30 July 2022

★★★★★ 5/5

Google

Having utilized Tetris's rental services for over a year, I can confidently recommend them. Their team consistently provides exceptional support, readily addressing any inquiries or concerns. The staff's positive and helpful demeanor further enhances the overall experience.

Stewart · 29 October 2025

★★★★★ 5/5

Google

Dawn and team at Tetris were absolutely fantastic during our purchase process. From meeting Dawn at the first viewing to completion, she has been professional, attentive, and continued suberb communication, and informative at every stage. Can't thank her enough for all her help along the way. 10/10

Sarah · 2 December 2022

★★★★★ 5/5

Google

I've just sold my house with Tetris UK and they've been great. Dawn's excellent knowledge of the local area enabled me to get a good price and quick sale on my property. I'd had other valuations but theirs was spot on. Frankie was also lovely. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Lucinda · 20 June 2022

★★★★★ 1/5

Google

Had an awful experience. Tetris offering £100 was prize draw money to try and balance out bad reviews and get false good ones-I can not as a human bring myself to this. Many things would break, including showers to the point they have a communal shower (that is never leaned unless prompted) No gas certificate, no deposit log by goverment scheme (which is why I havnt had mine back). Lived in sewage-as moved flats but the one I was moved into wasnt perfect so I dont know what the deposits are being used to "fix". ( I have told them I only want whats fair, I would go to compensation court but didnt want my landlord have to be the one who pays out-they obliviously dont care about this so will go forward with this and hope any landlords read this and don't go for the cheap option! My mother is a landlord and can't believe someone would pay for this service as they don't even have poite customer service skills. When asking for my deposit back I got abuse. Thats not customer service. Oh yes and my window fell out (in windy conditions) it took a few days to board up, then months to propery fix (the day before a council inspection) the room had no natural light! Oh and my door was compromised whilst I was away for the weekend, and it took months for even some half a job to be done. I had to leave!

Sophie · 14 June 2018

★★★★★ 1/5

Google

Had an awful experience. Tetris offering £100 was prize draw money to try and balance out bad reviews and get false good ones-I can not as a human bring myself to this. Many things would break, including showers to the point they have a communal shower (that is never leaned unless prompted) No gas certificate, no deposit log by goverment scheme (which is why I havnt had mine back). Lived in sewage-as moved flats but the one I was moved into wasnt perfect so I dont know what the deposits are being used to "fix". ( I have told them I only want whats fair, I would go to compensation court but didnt want my landlord have to be the one who pays out-they obliviously dont care about this so will go forward with this and hope any landlords read this and don't go for the cheap option! My mother is a landlord and can't believe someone would pay for this service as they don't even have poite customer service skills. When asking for my deposit back I got abuse. Thats not customer service. Oh yes and my window fell out (in windy conditions) it took a few days to board up, then months to propery fix (the day before a council inspection) the room had no natural light! Oh and my door was compromised whilst I was away for the weekend, and it took months for even some half a job to be done. I had to leave!

A · 8 October 2017

★★★★★ 1/5

Google

Had an awful experience. Tetris offering £100 was prize draw money to try and balance out bad reviews and get false good ones-I can not as a human bring myself to this. Many things would break, including showers to the point they have a communal shower (that is never leaned unless prompted) No gas certificate, no deposit log by goverment scheme (which is why I havnt had mine back). Lived in sewage-as moved flats but the one I was moved into wasnt perfect so I dont know what the deposits are being used to "fix". ( I have told them I only want whats fair, I would go to compensation court but didnt want my landlord have to be the one who pays out-they obliviously dont care about this so will go forward with this and hope any landlords read this and don't go for the cheap option! My mother is a landlord and can't believe someone would pay for this service as they don't even have poite customer service skills. When asking for my deposit back I got abuse. Thats not customer service. Oh yes and my window fell out (in windy conditions) it took a few days to board up, then months to propery fix (the day before a council inspection) the room had no natural light! Oh and my door was compromised whilst I was away for the weekend, and it took months for even some half a job to be done. I had to leave!

S · 29 August 2017

★★★★★ 1/5

Google

Had an awful experience. Tetris offering £100 was prize draw money to try and balance out bad reviews and get false good ones-I can not as a human bring myself to this. Many things would break, including showers to the point they have a communal shower (that is never leaned unless prompted) No gas certificate, no deposit log by goverment scheme (which is why I havnt had mine back). Lived in sewage-as moved flats but the one I was moved into wasnt perfect so I dont know what the deposits are being used to "fix". ( I have told them I only want whats fair, I would go to compensation court but didnt want my landlord have to be the one who pays out-they obliviously dont care about this so will go forward with this and hope any landlords read this and don't go for the cheap option! My mother is a landlord and can't believe someone would pay for this service as they don't even have poite customer service skills. When asking for my deposit back I got abuse. Thats not customer service. Oh yes and my window fell out (in windy conditions) it took a few days to board up, then months to propery fix (the day before a council inspection) the room had no natural light! Oh and my door was compromised whilst I was away for the weekend, and it took months for even some half a job to be done. I had to leave!

Sophie · 28 August 2017

★★★★★ 1/5

Google

Paying for reviews on google as noted by several other reviews. Can't trust them as the same story crops up time and time again wherein they leverage the DPS to try and claim a deposit for themselves falsely. They stooped as far as forging signatures which is a criminal offence. Please save yourself the hassle and please avoid this shambles of an estate agent. Update 14th July 2017 In response to the idea that this is a liable claim I would like to remind Tetris UK that ultimately though 4/5 of our deposits were not returned, one of them was actually returned to us. This is because Tetris UK refused to answer any emails in response to obtain a "supposed" itinerary of which Tetris provided the DPS they they claimed we had signed. By the time we had gone through my personal dispute 3 other of the deposits had been lost as a result before the DPS were able to provide me the document in question. Upon review the signature provided was forged of which the DPS took into consideration before awarding us the final deposit. The response from Tetris was that the member of staff involved with that particular document in question no longer worked there, absolving themselves in their own eyes. Whether their dodgey practices persist now I can't speak for that but my experience with them has left me feeling like they used scare tactics to students who might not know better otherwise. they claimed such a disgusting amount of costs upon a property that was returned in the same state it was originally to scare us. Update 18th July Just to further confirm that none of my former housemates have taken the time to rate your business so your poor business practices could be exposed. Sadly you couldn't be this communication throughout my dealings with yourselves.

Christian · 31 July 2017

★★★★★ 1/5

Google

DO NOT trust the positive reviews - Tetris has been bribing people to give them positive reviews. I know this because they tried to do the same thing to me and my housemates - see the attached picture. By the way Tetris staff, if you are reading this, this behaviour is explicitly disallowed by google and I have reported you for it. I would rate Tetris zero stars but the lowest google allows is one. Their prices seem cheap and the properties themselves are fine but the problem is their attitude. They attempted to screw me over after I left by claiming my whole deposit and I had to fight them for it using the DPS, which of course ruled in my favour in the end but it was still a huge pain in the ass, and infuriating to be made to fight for MY OWN money. They did the exact same thing to every one of my housemates so it's clearly their standard policy not an isolated mistake. They have also installed electronic fire alarm management systems in their properties and refuse to provide the deactivation codes to tenants. This means if you accidentally burn your toast the alarm will keep ringing until you phone tetris and wait for their employee to come and turn it off. This may take up to an hour during which the deafening alarm continues. And the best part? They charge you £75 for "making them" send out someone. I don't want to get too extreme with my language here so I won't go on an expletive filled rant but really that's what Tetris deserve. I've nothing else to say except never, NEVER give them your business.

Angus · 31 July 2017

★★★★★ 5/5

Google

I cannot recommend Dawn highly enough she is very professional, efficient, polite and respectful this is the third time that I have used her services and would recommend her without hesitation to anyone considering buying or renting from Tetris through Dawn or selling a property.

Shirley · 30 July 2022

★★★★★ 5/5

Google

Fantastic accommodation, very clean and tidy, recently decorated to a high standard, very helpful team at Tetrisuk from office to maintenance couldn't wish for a better experience. Thanks

Stewart · 29 October 2025

★★★★★ 5/5

Google

Great experience with Tetris so far. Application was simple and efficient. Property excellent.

Phil · 20 August 2024

★★★★★ 5/5

Google

Laurie and Alex have been managing my property for two years now and have always had excellent communication and service. I would highly recommend

Shane · 13 October 2025

★★★★★ 5/5

Google

Excellent service from a professional company. Always quick to respond to issues and all staff are very efficient, courteous and very helpful.

Ann · 29 October 2025

★★★★★ 5/5

Google

Very good service and good customer support.Fastly sorting out all the issues had in the tenancy area and good communication between tenants

Minnu · 29 October 2025

★★★★★ 1/5

Google

STAY WELL CLEAR Important edit: if Tetris have taken part or all of your deposit, know your rights! Your deposit is protected and there is free adjudication in the protection scheme they use. Take photos (date stamped) before you leave to prove the state you left it in (preferably also take date stamped pictures when you move in too for proof of the state it was in when you got there). Also worth noting that they CANNOT charge you the cost of replacing new for old (eg a new sofa because it was “too worn”). THIS IS A LEGAL FACT. I successfully recovered most of my deposit via the free adjudication. Feel free to contact me if you are a student and would like to see my submissions for help with any adjudication you seek. Tetris are a bunch of cheats who do not care about the students who let the house and only care about making money. I knew they were poor before moving into the house, as previous housemates had had experience with them, but it seems they have gotten even worse. First, not only were they difficult to contact, often requiring multiple emails to receive any reply, which were often not useful anyway, they did not help with the problems existing in the house (we had a gas hob that was broken throughout the entire year, despite telling them several times that it was broken). Finally, and most importantly, like many other people they charged us an inordinate amount of money after we'd moved out -- we were charged £150 for "light cleaning" (among other things) despite the fact that we had hired a professional cleaning company to clean the house (which I saw the results of) before moving out that left the house almost spotless. Their lawyers are poor and misinformed (I speak from having to deal with them earlier in the year where they did not respond to any of our issues and simply described what sort of tenancy we were signing for -- something we already knew and was not relevant to the issue at hand). DO NOT TRUST THEM IN ANY INSTANCE.

Jay · 2 March 2023

★★★★★ 5/5

Google

Great Team; always on hand to help whenever I need them and sorts out any issues promptly and to a high standard!

Shubbs · 13 October 2025

★★★★★ 5/5

Google

Tetris UK are undoubtedly the best student lettings agency in Nottingham, we are so pleased with the service we have received that we have decided to stay with them for another year. Tetris have always been prompt if we've needed anything sorting out in the house and they have also been very patient with us in returning our application forms as we are all recent graduates working full-time.

George · 22 September 2017

★★★★★ 5/5

Google

Tetris UK are undoubtedly the best student lettings agency in Nottingham, we are so pleased with the service we have received that we have decided to stay with them for another year. Tetris have always been prompt if we've needed anything sorting out in the house and they have also been very patient with us in returning our application forms as we are all recent graduates working full-time.

Debbie · 31 July 2017

★★★★★ 5/5

Google

Laurie and Alex are very efficient and are always at the end of the phone when needed. Highly recommend!

Jolita · 29 October 2025

★★★★★ 1/5

Google

So unprofessional, was going to buy a house from them but there manager Dawn was so rude and unprofessional so we bought from a different estate agent. I will not be dealing with them again.

Jason · 30 July 2022