Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently had an extension built by Phil and his team from Tetris UK, and I couldn’t be happier with the result. From start to finish, the experience was smooth, professional, and genuinely impressive.
The work was completed on time and on budget, which is rare and very much appreciated. The quality of the build is outstanding, a truly beautiful job that exceeded my expectations.
What really stood out was Phil’s imagination and creativity. He brought ideas to the table that I hadn’t considered, and they made a real difference to the final outcome. His attention to detail and commitment to getting things just right were evident throughout.
I’ll definitely be using Phil again for my next project. Highly recommended!
Ann · 13 October 2025
★★★★★ 5/5
GoogleMy experience with this agency has been truly supportive, which made the whole process completely stress-free. I've been working directly with the real estate agent Alex, and she's not only professional but also efficient in resolving all my issues. Never has a rental process made me feel so secure. Everything is done with great clarity and empathy. I recommend Tetris Nottingham's services.
Sonia
F3nix · 28 November 2025
★★★★★ 1/5
GoogleI could only ask anyone to stay away from this letting agent! The company is a big time fraud! Look at the house they took £800 for a month rent and 800£ deposit . The entrance to the studio was blocked by shoes and compromised health and safety. Told them because I was not impressed with the situation of the house which was different from what was shown to me and my wife!
Fruit flies everywhere and no matter what, they have no clue of where they are renting out. They will ask you to pick up the keys and that is all you get!
It’s a disaster and wrong company with wrong staff! Alex and Laurier are very and extremely rude and irresponsible people. They will force you to stay as they have your holding deposit! Shameful shameful!
Ayodeji · 13 September 2025
Agent replied · 13 April 2026
Dear Ayodeji
We are sorry to hear you feel this way about your experience, but would like to clarify some points for the benefit of others reading this review.
The property in question is a shared house, and the photographs you have posted are of the communal areas used by all tenants. While we ask residents to keep these areas clean and tidy, we cannot always control how other tenants leave them day-to-day. Where concerns are raised, we are always willing to liaise with the household to resolve them.
You were offered the opportunity to view the property prior to signing your tenancy but chose not to do so. All of our properties are marketed with accurate descriptions and photographs, and viewings are strongly encouraged so tenants can satisfy themselves before proceeding.
Even though you had signed a tenancy agreement, as you were not happy with the condition of the communal kitchen you were given the option to hand the keys back and received a full refund of both the rent and the deposit. The holding deposit was retained strictly in line with our terms and conditions, as you chose to withdraw from the tenancy agreement.
We also want to state clearly that we do not appreciate the personal comments made about our staff. Our team work hard to maintain professional standards and provide support to tenants, and we will not accept unfounded personal attacks.
We pride ourselves on acting fairly and within the law at all times, and regret that you feel dissatisfied. Should you wish to discuss this further, please contact us directly so we can review the matter in detail.
Kind regards,
Laurie Hale
Branch Manager
★★★★★ 5/5
GoogleI had a fantastic experience with Tetris UK. The team was professional, knowledgeable, and highly efficient throughout the entire process. They made everything feel smooth and well-organised, always keeping me informed and providing clear, expert advice.
Their attention to detail and commitment to delivering a high standard of service really stood out. It’s clear they genuinely care about their clients and go the extra mile to ensure everything is handled seamlessly.
I would highly recommend Tetris UK to anyone looking for a reliable and trustworthy property service provider. A truly five-star experience!
Siam · 6 April 2026
★★★★★ 1/5
GoogleThey take the piss with students just because they’re students. They Laurie and Alex were very rude to us. They’ll hang the phone on us not reply to emails cause they don’t want to reply and deal with the problems.
Preksha · 18 November 2024
Agent replied · 17 April 2025
We understand that people can become angry when they feel that matters are not being dealt with as they wish. Staff will end telephone calls if they consider the caller offensive, rude, agressive or if profanity is used. Staff have the right to make this decision, and to tell the caller that their behaviour is unacceptable. Which is why calls have been terminated. Where someone repeatedly demands a response on an issue on which they have already been given a clear answer, we may refuse to respond to further enquiries from the person. Please keep this in mind for future phone calls.
Our team are commited to providing good quality homes for tenants. And all issues will be dealt with in a professional and timely manner.
★★★★★ 1/5
GoogleI lived in a tetris property during my final year of university, and overall it was a terrible experience.
I'd like to start by saying please take any 5 star reviews with a pinch of salt, they tried to bribe us to give a 5* review with the promise of being entered to a prize draw to win money - so there is a high chance this has been offered to others too.
My housemates had lived in the property the previous year, and I moved in to take someone else's place who was leaving to do a year in industry. This tenant left the room in an unacceptable state with holes in the walls from removed shelves - tetris promised me that these holes would be filled in and painted over before I moved in. I moved in and the holes were still there, I was then continuously told over and over again that they would be fixed, however they were not.
From the moment I moved in we had issues with the cooker, the gas rings did not work and we were again repeatedly put off, it took weeks to get them to agree to send someone to look at it, then the person who came to look at it didn't even attempt to fix it, then it took two more weeks for them to come and fix it. This happened repeatedly throughout the year as it kept on breaking. There were 6 of of living in the house and a cooker that kept on breaking wasn't good enough, especially with how long it actually took to rectify the problem. The staff at tetris were incredibly difficult to deal with and continually tried to belittle us and act like we didn't know what we were talking about, we were exaggerating, and spoke to us like children - we were all 21/22 and this was incredibly unprofessional.
On multiple occasions they let themselves into our property without prior warning - which breaches the lengthy contract they made us sign.
At one point around the time we were all writing our dissertations (all 6 of us in final year), the Internet completely broke. We immediately notified tetris of this, and they accused us of lying about the problem. Why on earth we would lie about the Internet being broken I don't know. As a result of this we were unable to do any work in the house during the day or at night time, and it took weeks to get this sorted. Our property was directly above the tetris offices so it would have been very easy for them to attempt to connect to our WiFi (as we had suggested) and see that there was no connection, however this was refused and the staff were extremely rude about the situation. There was no apology from the staff when they finally realised that the WiFi was genuinely broken, and this had proved detrimental to our studies.
Often when we reported that things broke (very regularly) they would not respond to emails and would try to pass us off when on the phone.
To add insult to injury, when we moved out they charged us extortionate amounts to clean the property, amounting to hundreds of pounds in total. Considering the state of the property when we moved in, this was completely unacceptable and I now regret not challenging this with legal action.
To summarise, don't waste your time with them. They are overpriced, with bad service and you simply don't get your moneys worth for what you are paying. Everything will break (washing machine, TVs, cooker, WiFi, shower, toilet, the lock on the front door, the heating) and they will refuse to fix it. If it's not already broken then it's poor quality (our sofas were falling apart and were in no fit state to be in a rental property, my walls that had holes in the entire year, the front door lock, the house had two bathrooms but only one shower could be used at once) so god knows where all that money is going. Staff are rude and demeaning, and should definitely not work in customer service. They didn't appreciate the urgency of many situations such as no WiFi in a house with 6 people writing dissertations, however I am sure if they lived in a house with no gas rings and no Internet available, they would soon be complaining themselves about how the house was not fit for purpose.NegativeResponsiveness, Quality, Professionalism, Value
Elizabeth · 26 August 2021
Agent replied
Dear Elizabeth, I can see from your file that you rented a property with Tetris from 2016-2017. Whilst we are sorry to hear of the service you received back then, please be advised that there is now a completely new staff team in place who will ensure that the issues you have mentioned will not continue. Kind regards, Tetris UK
★★★★★ 5/5
GoogleSeamless Letting Experience with Tetris Property UK.
I recently had the pleasure of engaging with Tetris Property Lettings Agency for finding a rental property, and I must say, my experience exceeded all expectations. From the moment I contacted them to the final signing of the lease, every step was executed with professionalism, efficiency, and genuine care.
Firstly, I would like to extend my gratitude to Alex, who was my primary point of contact throughout the process. Her prompt responses to my queries and proactive communication ensured that the entire process was smooth and stress-free.
Moreover, the viewings arranged by Tetris were well-organized and convenient. Alex was always punctual, each viewing helped me gain a comprehensive understanding of the properties.
In addition to Alex, I had the pleasure of meeting the rest of the Tetris team: Phil, Marcus, and Laurie. Each member of the team demonstrated a high level of expertise and dedication to their roles. Laurie's warm and welcoming attitude made me feel valued as a client, and her assistance with the collection of keys was organised and straight forward.
Overall, my experience with Tetris Property Lettings Agency was exceptional, thanks to the professionalism and dedication of Alex and the entire team. They not only helped me find the perfect rental property but also made the entire process enjoyable.
I would highly recommend Tetris to anyone seeking a seamless and stress-free letting experience. With their expertise and commitment to customer satisfaction, Tetris sets the standard for excellence in property lettings.
Matt · 20 April 2024
★★★★★ 5/5
GoogleSeamless Letting Experience with Tetris Property UK.
I recently had the pleasure of engaging with Tetris Property Lettings Agency for finding a rental property, and I must say, my experience exceeded all expectations. From the moment I contacted them to the final signing of the lease, every step was executed with professionalism, efficiency, and genuine care.
Firstly, I would like to extend my gratitude to Alex, who was my primary point of contact throughout the process. Her prompt responses to my queries and proactive communication ensured that the entire process was smooth and stress-free.
Moreover, the viewings arranged by Tetris were well-organized and convenient. Alex was always punctual, each viewing helped me gain a comprehensive understanding of the properties.
In addition to Alex, I had the pleasure of meeting the rest of the Tetris team: Phil, Marcus, and Laurie. Each member of the team demonstrated a high level of expertise and dedication to their roles. Laurie's warm and welcoming attitude made me feel valued as a client, and her assistance with the collection of keys was organised and straight forward.
Overall, my experience with Tetris Property Lettings Agency was exceptional, thanks to the professionalism and dedication of Alex and the entire team. They not only helped me find the perfect rental property but also made the entire process enjoyable.
I would highly recommend Tetris to anyone seeking a seamless and stress-free letting experience. With their expertise and commitment to customer satisfaction, Tetris sets the standard for excellence in property lettings.
Matthew · 17 April 2024
★★★★★ 5/5
GoogleI found Tetris UK, whilst viewing a house that they had for sale - On the viewing Dawn greeted me, and because I wanted to sell my property to buy a bigger one I chose to use Tetris too! This was my first experience in selling my home. From the moment Dawn stepped through the door to take pictures, to the moment she left she was extremely knowledgeable and friendly! The pictures were taken that day and by that evening the house was already posted online. Before even 24 hours had passed Dawn had already arranged viewings for my property!
Dawn has been great the entire way through, and as I said extremely knowledgeable! Thank you for selling my house Dawn!
Neil · 30 July 2022
★★★★★ 5/5
GoogleI cannot recommend Tetris and especially Dawn Clark highly enough. I wanted to view a property and had been looking late on a Friday night, Dawn emailed me back and arranged to contact vendors with a view to going out the next day to view.
She met me at the property and was so friendly and informative that I decided to sell with her.
She came out to view my home on a Sunday to suit my working and child minding hours - can’t praise her professional, friendly and flexible approach. I have bought and sold many properties over the past 40 years and never had such a service!
Highly recommended!PositiveProfessionalism
Joe · 20 June 2022
★★★★★ 5/5
GoogleFrom day one, the team have been responsive & professional. Anytime I’ve had a question or needed something fixed, it’s been handled quickly and without any hassle. It’s clear they truly care about maintaining the property and making sure tenants feel comfortable.
I’d recommend Tetris without hesitation
Jess · 13 March 2026
★★★★★ 5/5
GoogleTetris renovated my rental property, have managed it for 12 years and nothing is too much trouble. They have always gone above and beyond when it comes to prompt response and house maintenance and every member of staff has, in my experience, been a pleasure to deal with. Dawn is a brilliant manager and keeps everything running efficiently. She is now managing the sale because I trust her to do a good job.
Gillian · 30 July 2022
★★★★★ 5/5
GoogleWe had been referred to Tetris UK Sales and Lettings from a friend of the family who had told us about their life time listing service! This was our first experience in selling our home, it was on the market the same day as being valued, and the day after we had our first viewing it was sold! Tetris UK Sales and Lettings have been fabulous. Dawn has been fantastic keeping us up to date without having to chase and always happy to answer any questions along the way. We had everything explained to us as first time sellers so that we understood the process which made it stress-free. We were also purchasing another property and in a chain but the sale still went through within 8 weeks which was amazing! A massive thank you to everyone at Tetris UK Sales and Lettings for making this an easy and enjoyable experience, we will be recommending you to all our family and friends!PositiveResponsiveness, Quality, Professionalism, Value
Francesca · 20 June 2021
★★★★★ 5/5
GooglePhill recently did an extension for us and was so professional and communicative from start to finish. Guided us through the whole process and helped us with decisions which made it stress free. His attention to was phenomenal so couldn’t be happier with the end result. He was also super tidy which was a massive bonus!
Ruth · 29 October 2025
★★★★★ 1/5
GoogleWould not recommend renting with tetris. There was a list as long as my arm of issues with the property over the course of my tenancy; many of which took months to fix or were not fixed at all. One example is the fact I had pigeons in the …
Josh · 13 April 2024
★★★★★ 5/5
GoogleWe have used Tetris for our commercial let for the past two years. The landlord and their team have always been receptive to us and have been great in resolving issues and making solutions work.
It's really appreciated to see this as we have heard some horror stories with commercial rentals. Keep going Tetris!
Tom · 29 October 2025
★★★★★ 5/5
GoogleViewed a property arranged by a lovely lady called Monica. She was very helpful from the very start and has been fantastic throughout the process of sorting all the steps that need to be covered when moving so thank you Monica from tetris lettings. Rav
Rav · 4 May 2024
★★★★★ 1/5
GoogleMany issues. Dirty property when moving in. Incorrect Inventory listing items not in the property. Extautionate charges In terms of call out fees for the burglar alarm when I was quoted the wrong number by tetris themselves. Garden was full of weeds and had a foundation layer of tarpaulin in an attempt to keep the monster weeds at bay instead of tackling the issue. Deposit wasn't protected by the DPS and I had to keep asking for it to be. Claimed the full deposit for themselves and tried to work around the DPS to get me and my flatmate to authorise the full deposit to be given to them. Know your rights in terms of the DPS deposit protection as they will try to deal all transactions regarding the deposit around the DPS in the hope that you wont know your rights and authorise the DPS to release all of your deposit to them. They claimed cleaning costs from myself despite the property being professionally cleaned and then didn't want to take it from the deposit (thus having to provide evidence to the dps when they clearly didn't have any). They hoped I would just willingly pay their £120 carpet cleaning fees. Low and behold I took them to dispute via the dps and they failed to provide evidence and now I'm getting my full deposit back. They're like loan sharks, but for properties.
Kay · 2 November 2019
★★★★★ 1/5
GoogleRude, Slow and a bit of a Con!
Unfortunately I wouldn't recommend Tetris as a letting agency.
We had a number of issues in our 1 year tenancy. Throughout the tenancy Tetris were slow and unreliable. On multiple occasions they were rude, this was over the phone, on email and on visits to the property.
We had 2 weeks over this winter when the heating wasn't working- they responded extremely slowly to this and offered no compensation.
They caused great un-needed stress when they told us a fire wall was needed to be built in the middle of the property at 2 weeks notice. We were a group of doctors and so were working nights and sleeping in the day so this was extremely stressful and in the end didn't happen... We asked for regular updates but this simply wasn't done by Tetris.
There was a large dispute about the deposit at the end of the tenancy and during this myself and my housemates were unable to contact Tetris. When my housemate did manage to get through they hung up straight away. When we asked for a way to complain about this behaviour, we didn't get a reply. We haven't pursued the dispute with the deposit because it wasn't worth the stress and we were all just happy to be rid of the agency. The fees they charged at the end of the tenancy were extortionate and we felt completely ripped off. Having paid for professional cleaners ourselves, we were then charged £438 to have the property cleaned.
Overall we have been extremely disappointed and would not recommend anyone to let with them as either landlords or tenants. In particular, Michael and Craig were most rude and unfortunately these were the agents we had the most contact with.
The handyman was a gent and always was extremely helpful when he was sent round.
Dan · 31 July 2019
★★★★★ 2/5
GoogleI have given 2 stars simply because Micheal, Dona and (I think her name was) Becky were all pleasant to deal with. However, Jo, the maintenance manage was bloody horrendous to deal with. She was so patronising and rude that she reduced my flat mate to tears when she rung up about a broken washing machine. Jo would constantly tell us to fix something ourselves before she would send anyone out and when what we did didn’t work she would accuse us of breaking the landlord’s property so we had to pay for it to be sorted. Not to mention we were accused of breaking stuff. The oven knob was slightly broken on arrival but worked so we didn’t report it. Overtime it got worse until it just broke off. When we reported it she said we’d obviously had a party and someone had come round and leaned on it and broken it off??!? She just made a story up in her head as to why it was broken! We were third year girls who looked after the property and we had NEVER HAD A PARTY in the whole time we were there. Overall, we paid for a lot of maintenance stuff that wasn’t our fault. Luckily our landlord was nice and could do some things himself with little charge but if it was left down to Tetris we would have been massively out of pocket.
Sally · 29 August 2018
★★★★★ 5/5
GoogleTetris has been the second agency I've used in the past two years and I thought they were great. The customer service is beyond amazing and they're more than willing to make sure everything is going well. Unlike most agencies, tetris are understanding of the fact that some individuals find themselves in tough situations and they do actually try their best to help.
They aren't the 'plague' and for the person that mentioned they were. She was completely out of line seeing as how I lived with her during our tenancy with Tetris. It turns out she should be avoided. Like. The. Plague.
So much love and appreciation goes out to the team at Tetris, you've helped me through so much and I can't thank you enough😘
P.S. Honesty is the best policy, lying never got anyone anywhere.
Sara · 31 July 2018
★★★★★ 5/5
GoogleTetris has been the second agency I've used in the past two years and I thought they were great. The customer service is beyond amazing and they're more than willing to make sure everything is going well. Unlike most agencies, tetris are understanding of the fact that some individuals find themselves in tough situations and they do actually try their best to help.
They aren't the 'plague' and for the person that mentioned they were. She was completely out of line seeing as how I lived with her during our tenancy with Tetris. It turns out she should be avoided. Like. The. Plague.
So much love and appreciation goes out to the team at Tetris, you've helped me through so much and I can't thank you enough😘
P.S. Honesty is the best policy, lying never got anyone anywhere.
A · 8 October 2017
★★★★★ 1/5
GoogleMost unprofessional and unreliable of staff. Rude, patronising and unwilling to fix any problems, sometimes their responses seemed like a joke. They tried rinsing us for all we had and their management of our student let was appalling. Our internet broke: "you're lying". our stove broke: it took 6 months to fix. my tv speaker broke: "go and buy yourself some wireless headphones". our boiler broke: "sit under your duvets". They have viewings? they will barge into your room while you are sleeping without prior warning - then blame you. Their office Wifi goes down: They use the wifi of our property (which begs the question, how secure really is all of our information in their hands?) the list goes on.NegativeProfessionalism
Mary · 26 August 2021
Agent replied
Dear Mary, I can see from your file that you rented a property with Tetris from 2016-2017. Whilst we are sorry to hear of the service you received back then, please be advised that there is now a completely new staff team in place who will ensure that the issues you have mentioned will not continue. Kind regards, Tetris UK
★★★★★ 5/5
GoogleI am a new landlord and brought my property to Dawn and the team at Tetris and they have successfully secured tenants for the next academic year on the first viewing. All my expectations for the annual rental income was exceeded through the professional advice that I could achieve more per person per week. I highly recommend.PositiveResponsiveness, Professionalism
Christina · 20 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
