Robins Estates reviews

★★★★★ 5/5

Google

Recently moved into my new apartment. The process has been an absolute breeze. Olivia went above and beyond, her professionalism is fantastic. She kept in constant contact throughout, providing all the information needed. It made the whole process very stress free. It is very clear that she loves her job and helping her clients. Nothing at this estate agents was too much trouble, i will definitely be using again. Great experience and amazing apartment!PositiveProfessionalism

Mairead · 25 October 2020

★★★★★ 1/5

Google

This place is a total nightmare. My friend’s room had BLACK MOULD all over the ceiling, and despite contacting the agency multiple times, they never properly sorted it out. It was disgusting and went on for months. Now, at the end of her tenancy, they’ve taken her deposit claiming she didn’t clean the fridge on top of other things, when she definitely did leave the place spotless on her last night there. It’s ridiculous that they’re nitpicking over a fridge while ignoring the serious mould and damp issues. She shouldn’t have even had to pay rent with the state that room was in, let alone lose her deposit. Avoid this agency I’ve attached images of the mould as proof The property in question is Lincoln street, Nottingham

Mahab · 24 September 2024

★★★★★ 1/5

Google

This is the state of my small bedroom for ongoing two weeks now. Called up everyday asking to replace the broken bed they left me with when moving in. All they could say “there’s nothing I can do” or “they’ll call you in the next day or so” which they did not. They didn’t offer to at least take my bed frame away, which meant I had to prop my mattress on the broken bed just to get in and out of my room. Asked for some compensation and, of course, they said that there’s nothing they could do about it.

Pippa · 8 October 2025

★★★★★ 5/5

Google

Ben was very welcoming and friendly at our viewing for a property today and it was a smooth and easy process overall Would recommend

Luke · 11 December 2024

★★★★★ 1/5

Google

I rented for a year, the communication was awful, the day we were supposed to pick up the keys the person who scheduled it told no one and was on holiday so no one was there to give us the keys. We also had multiple issues in the flat such as a broken washing machine which they said they would sort out but never did and we also had really bad mould issue it was all over the flat i called them and they said they would get it sorted out as soon as possible, no one ever came i felt like its was making me ill, every time i had a problem they would say they would do something straight away but never did

Harriet · 22 September 2025

★★★★★ 1/5

Google

Shockingly unprofessional and disappointing experience - would strongly advise tenants to avoid at all cost. From day one, they left us waiting on the street for 3 hours to give us our keys although we had an agreed time and they new we were coming from out of town. Throughout the rest of the tenancy the agency showed a pattern of mismanagement and disregard for their obligations. Essential repairs were ignored or endlessly delayed, damp and mould issues (repeatedly reported) were left unresolved, and requests for key documents, including a properly signed tenancy agreement and accurate inventory, were brushed aside. When we vacated at the end of our fixed term, we paid rent in full and left the property spotless (with timestamped photo and video evidence). Despite this, the agency pursued what we believe are exaggerated and retaliatory claims, including an attempt to charge rent that was not owed and for maintenance they had contractually promised but never carried out. In our experience, communication was obstructive, unprofessional, and at times hostile. A tenancy reference was withheld, causing unnecessary stress and delay to our move. We found their approach to be combative rather than cooperative, and in our opinion they rely on intimidation and misinformation rather than fairness. Based on our experience, tenants should exercise extreme caution when dealing with this agency. Document everything from day one, and be prepared to challenge unreasonable behaviour.

Rowanne · 22 September 2025

★★★★★ 1/5

Google

My children moved out of a Robins Estates (Nottingham) rented accommodation a month ago and have been chasing Alex everyday to get their deposit back. Its been a bad experience as things were never fixed at the agreed time and Robins give excuses at every turn. They don't have a compliant procedure (according to Max) and unhappy tenants need to keep sending emails to the same agent that never responds. Robins Estate agent might seem helpful on your way into the property but the moving out experience is from the pit of hell!

Olufemi · 22 September 2025

★★★★★ 5/5

Google

I am a landlord in Nottingham (but live in London) and have been working with Robins Estates for the last three years since I began my property investing journey. Since then, I have nothing but positive things to say. Angela, Alex and Ben are the definition of professional at all times. I often appreciate that I will not be their biggest client, but I am always impressed with the time they offer me when I need it. I am (unfortunately) quite a fastidious person and their patience alongside their considerable experience in the Nottingham market is extremely reassuring, particularly for a relatively new entrant based far away. I not only use Robins Estates for the management of my properties, but also for lettings, refurbishment management and future property deal sourcing. Robins Estates takes care of everything under one roof, which I find extremely useful. Whether you are a new landlord looking to invest in Nottingham for the first time or an experienced investor looking for a very competent local property consultancy, then Robins Estates are the ones for you.

John · 26 July 2024

★★★★★ 5/5

Google

I am a landlord in Nottingham (but live in London) and have been working with Robins Estates for the last three years since I began my property investing journey. Since then, I have nothing but positive things to say. Angela, Alex and Ben are the definition of professional at all times. I often appreciate that I will not be their biggest client, but I am always impressed with the time they offer me when I need it. I am (unfortunately) quite a fastidious person and their patience alongside their considerable experience in the Nottingham market is extremely reassuring, particularly for a relatively new entrant based far away. I not only use Robins Estates for the management of my properties, but also for lettings, refurbishment management and future property deal sourcing. Robins Estates takes care of everything under one roof, which I find extremely useful. Whether you are a new landlord looking to invest in Nottingham for the first time or an experienced investor looking for a very competent local property consultancy, then Robins Estates are the ones for you.

Dalyell · 26 July 2024

★★★★★ 5/5

Google

Ben was very good at the house viewing and gave us a lot of attention and information at the office. Very helpful

Archie · 11 December 2024

★★★★★ 5/5

Google

I would highly recommend robins they have been excellent to deal with and highly knowledgeable and efficient. Communication has been friendly and punctual. Thank you to robins especially Iwona and arjun for all their hard work and going above and beyond! Thanks Andy

Andrew · 25 October 2023

★★★★★ 1/5

Google

1 star doesn’t even begin to reflect how poorly this company operates. We were blatantly lied to about the promised “renovations” for the house that seven of us rented between 2023, 2024. The property was riddled with mould, and Robins did absolutely nothing to address it. The way the staff handled the situation was appalling. Alex, the agent we dealt with, was a complete joke: defensive, aggressive, arrogant and full of empty promises. In the end, we were left frustrated and disappointed, and their behaviour made it clear they are completely incapable of doing their job. Looking at the number of dodgy positive reviews they seem to receive in big batches, and their replies to other negative reviews claiming that they "don't have their details on the system" it's clear to see they are not to be trusted. Other reviews indicate to me that all properties are poorly looked after, with countless mould issues and attempts to not hand deposits back with random overcharges.

Jack · 8 August 2025

★★★★★ 5/5

Google

Great team, great communication and Alex is really helpful

Jonah · 18 April 2025

★★★★★ 5/5

Google

I used Robins Estates recently to find myself a rental property , everybody in the office were very helpful and contributed greatly in anything I needed. Highly recommend to anyone looking for a top level service

Sancutzli · 23 November 2025

★★★★★ 1/5

Google

One of the worst landlords we have ever been tenants with. Leaving this review because they might see how angry and let down we feel and take some action. For weeks we have been asking to fix the issues in our house and have received replies saying ‘someone will pop in tomorrow’. No one ever turns up and every issue in the house is getting worse including the water leaks.

P · 26 September 2024

★★★★★ 5/5

Google

Alex is trouble-free, reliable tenant with great communication. I would wholeheartedly recommend them to any landlord.

Emir · 9 December 2025

★★★★★ 5/5

Google

Excellence house purchase experience. Erica and team was very helpful from start to finish. They were very efficient and communication was great with prompt response. They were very supportive guided and advised us with all that we needed. Very friendly letting team as well. I definitely reccomend this agent for a pleasant purchase and letting experience.

Afolabi · 25 October 2021

★★★★★ 1/5

Google

I am a landlord. Robin Estates managed my property for 2 years. Do not believe the fake positive reviews. These guys are absolutely hopeless. If you are looking for a reliable service with competent staff look elsewhere. Constant errors and oversights mean you will have to spend a lot of time dealing with issues… and you’re paying for the pleasure.

Sean · 9 November 2024

★★★★★ 5/5

Google

Highly recommend Robins Estates. Alex was extremely helpful with our application for rental. Fantastic communication & helpful with application queries

Leonie · 26 June 2024

★★★★★ 5/5

Google

Arjun Rathore was a brilliant agent. I was able to get in contact with him throughout the whole process and he answered all of my questions quickly and helpfully. He made the process very smooth and I'm very happy with the service!

Charlotte · 25 October 2022

★★★★★ 5/5

Google

Ben was great, informative and quick!

NEB06 · 11 December 2024

★★★★★ 5/5

Google

a very reliable and honest estate agency, they have a great variety of student homes in Nottingham. a big shout out to max with the incredible service he offered me. he kept me up to date with the whole process and even explained the procedure of renting a student house with all the protocols. outstanding family business.

Deep · 10 November 2025

★★★★★ 5/5

Google

Alex from Robins Estates was a total standout. Super responsive, easy to work with, and genuinely on top of every detail. He made the whole process smooth, stress-free, and actually enjoyable. If you’re letting or buying or selling, these are the people you want in your corner. Five stars, no question.

Rishi · 16 December 2025

★★★★★ 1/5

Google

Awful agency. My friends rented from them in university and they do not care about you at all. You have no heating or hot water? they don’t care about getting it fixed quickly but if something breaks they want you to pay for it so it gets repaired immediately. Poorly managed, they take no responsibility and do not care about you at all I would not recommend. Staff are also useless and argumentative

SamPowell · 25 October 2023