Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCJ was super friendly and extremely helpful with getting everything sorted for me and my partners first place. excellent service, would absolutely recommend!
Paiigan · 28 November 2025
Agent replied · 12 December 2025
Dear Paiigan Rhodes
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 1/5
GoogleWhere are all these 5 star reviews coming from?? Can't be the same company.
I really don't know where to start but basically most things go wrong such as consistently sending out tenancy contracts out with errors, lack of communication between staff, constant change of property managers, pushing a rip off No Deposit monthly payment option that claims to help renters bit really turns out to be just like a consistent tax to them, then when you finally do pay a full deposit they don't update the records and still think you owe them money.... then they went and helped themselves to my bank account and just took money from my account that was on file without my permission, outside of any direct debit or standing order eithout a phonecall or email atleast stating that they thought I was in arrears.
My landlord would drop Leaders but unfortunately due to policy we would have to leave the property also. Leaders are only leaders by name, too big now to care, just want your money for doing very little.
Still waiting for the correct renewal contract for my tenancy renewal. Still waiting for my refund and even a return phonecall from credit control would be nice!
I would avoid properties managed by Leaders in the future.
Paul · 15 June 2023
Agent replied · 14 June 2024
Dear Paul Gilbert,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
★★★★★ 1/5
GoogleAttrocious letting agent, my property manager could never arrange for any repairs to be done in good time (a broken tap for 1 that spat water across the kitchen when turned on for 4 months) My proper manager Lela would never respond to emails and when she did it was with a defensive attitude without a willingness to help the situation.
I also had property visits without Notice, which is illegal, when my tenancy was due for renewal it was suggested with a 22% increase, with inflation at 11% they were not prepared to negotiate this down, however a housemate the had a larger En-suite room had her rent agreed at the same amount they wanted off me, for a small room with a shared bathroom!
Moved out 2 weeks ago, and have just been told that today is checkout date, after not receiving information of checkout date, and chasing it up the previous week with again (no response). Today I am being threatened with extra rent charges as I cannot just drop work and come to drop the keys off without relevent notice.
AVOID!!!
Adam · 15 June 2023
Agent replied · 14 June 2024
Dear Adam Cook,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact chelceeclarke@lrg.co.uk they will be happy to look into this for you.
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleKornelija Zilinskaite has tried to help me secure a property, unfortunately someone else got there before we could secure it, but has endeavored to further assist me in securing a rental. Been very helpful. Here is hoping for future success Thank you.
Vicky · 15 June 2022
Agent replied · 14 June 2024
Dear Vicky,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMR CJ Elkington is a 5 star agent and a credit to the Leaders team . His help for us to start a new life in Nottingham was awesome.
MDJ · 19 August 2023
Agent replied · 14 June 2024
Dear Mdj Army
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a really good and faultless experience with Leaders. Will was so helpful, professional and friendly throughout the whole process which made it run so smoothly and overall created a positive experience. A great company with an excellent team to work with, can't recommend them enough.PositiveResponsiveness, Quality, Professionalism
Olivia · 15 June 2021
Agent replied · 14 June 2024
Hi Olivia Campion,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Long Eaton. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI would like to express my gratitude to Lucy for her exceptional assistance during our search for a rental property. Although the property we viewed wasn’t the right fit for us, Lucy’s professionalism and polite follow-up were truly commendable. She demonstrated a genuine commitment to understanding our needs and went above and beyond to assist us throughout the process. Thank you, Lucy, for your outstanding service!
Leo · 15 April 2024
Agent replied · 14 June 2024
Dear Leo Yu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe are looking for our first property and when called up I spoke to Owen , he was extremely polite and helpful. Thank you! ☺️
Maddy · 18 October 2023
Agent replied · 14 June 2024
Dear Maddy Page
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery good company , C J was brilliant and helped me out a lot. Thank you all for your great service
#AzzA# · 12 November 2025
Agent replied · 12 December 2025
Dear #azza# Le#
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleHad a really good experience recently letting a house from Leaders. The house is fantastic and was really impressed by how quickly they managed to get me moved in when I was really pushed for time. Gemma is a delight to deal with!PositiveResponsiveness, Quality, Professionalism, Value
Abbie · 15 June 2021
Agent replied · 14 June 2024
Hi Abbie Spencer,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Long Eaton. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleLauren was fantastic throughout each stage of the process. She always communicated very promptly with all relevant information. She was always very professional, friendly and knowledgeable. Thank you!
Laurentiu · 15 June 2023
Agent replied · 14 June 2024
Dear Laurentiu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleI have rung up on various occasions over the years, I'm always polite and left messages, they don't ring back as promised. Also my drive was damaged when they put up a new fence for one of their rental properties and they ignored my requests to mend the damage, they also left a large pile of rubble behind my shed from the work hoping I wouldn't see it. I would give nil stars if I could
Celia · 15 June 2023
Agent replied · 14 June 2024
Dear Celia Forsyth,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleThank you so much to leaders and Especially Kornelija for going beyond and above to help me find a new home for me and my family I couldn’t be More appreciate of what she has done thank you.
Sam · 15 June 2022
Agent replied · 14 June 2024
Dear Sam,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery good. The estate agent that has been working on our house is Louis. He's been really helpful and really good at staying on top of things while we've been trying to rent a new house. Very good at keeping us up to date with what is going on and what will be happening next.
Alex · 26 July 2024
Agent replied · 25 August 2024
Dear Alex Thornton
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe place is so beautiful and Louis was very helpful I really appreciate your services, keep it up
Rudo · 17 December 2023
Agent replied · 14 June 2024
Dear Rudo Kaisa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery good service at all Quick answers Mr Tre is brilliant guy he helped with everything i needs thanks for your help Tre 🤝 …
Lucky · 15 June 2023
Agent replied · 14 June 2024
Dear Lucky
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAs a group of 6 students looking for student housing we found booking viewings with Leaders was very easy. In particular CJ was brilliant on the phone and through messages, even offering more properties to view in the same price range and to our needs. Highly recommened.
Tyler · 18 November 2024
Agent replied · 24 December 2024
Dear Tyler Howle
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe road was difficult to travel especially the portals, But the Leaders team were very supportive in helping us how to fill the forms. We are both not computer literates but we were able to fill the forms.
Paul · 20 March 2025
Agent replied · 13 April 2025
Dear Paul Naison Mhunduru
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleCJ has been really helpful throughout the entire process answering any questions we had.
Jack · 28 November 2025
Agent replied · 12 December 2025
Dear Jack
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleKornelija is a legend. I have never met estate agent like her. Not only is she very proffesional, but she helped us after working hours several times. She definitely deserved the raise :)PositiveResponsiveness, Professionalism
Michał · 15 June 2022
Agent replied · 14 June 2024
Dear Michał Szczeblewski,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWhile looking to rent leaders were by far the most helpful estate agents, they had the great customer service and helped with every question I had. CJ in particular was very helpful and passionate about helping me find the house to meet all my needs.
Callum · 2 December 2024
Agent replied · 9 December 2024
Dear Callum Cotterill
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe process of finding a suitable house is often long and very frustrating but CJ Elkington at Leaders made this process so simple. He was in constant communication throughout and always has a refreshing and positive attitude. Thank you very much for the excellent service.
David · 18 November 2024
Agent replied · 9 December 2024
Dear David
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleWonderful experience with this agency. I received thorough and friendly communication throughout my search, and the properties were of great quality. Highly recommend.
Prachi · 10 August 2025
Agent replied · 9 September 2025
Dear Prachi,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleExcellent agency and special thanks to Tre who helped me to find my home and made my application process very easy.
Srenjith · 15 June 2023
Agent replied · 14 June 2024
Dear Srenjith
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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