Leaders Lettings reviews

★★★★★ 5/5

Google

Absolutely blown away by the service I have received from start to finish by Leaders Long Eaton. All across the letting team has been thoroughly human and helpful. However Jack in particular has been outstanding and made what could of been a really tough experience an absolute smooth one no matter what hurdles we came across he was rock solid, reassuring, open honest and efficient. Jack Chaplin is a great ambassador for Leaders. I am very grateful and impressed. Thank you Jack you are a beautiful hooman and an asset to this world. Lisa ⭐️⭐️⭐️⭐️⭐️

Lisa · 16 March 2026

★★★★★ 5/5

Google

I'd like to give a big thank you to Jack and the team at the Long Eaton branch for the help and support I received when deciding to rent out a property. I was guided by them through the whole process from start to finish, step by step, which made everything run so smoothly for me, I was highly impressed with the outcome. An excellent team, who were most professional, knowledgeable and friendly definitely 5 star service

Graham · 2 April 2026

★★★★★ 5/5

Google

I contacted Leaders Letting & Estate Agents in Long Eaton to arrange valuations for my uncle’s properties, and I was really impressed with the level of customer service from the very first phone call. The reason for the valuations was because of a difficult family situation, so it was really important that everything was handled in a straightforward and stress free way, which is exactly what happened. I spoke with Mina first, who took the time to listen and go through the details needed, especially since there were multiple properties involved. She was professional, patient, and very thorough when collecting the initial information, which made the process feel organised right from the start. Later I needed to change one of the valuation dates because the tenants at one property couldn’t make the original appointment. I spoke with Ursula, who said she would contact the tenants to sort it out. What really stood out was the efficiency, by the time I phoned the tenants myself to let them know, Ursula had already spoken to them and arranged everything, I was genuinely surprised by how quickly it was handled. The valuation was carried out by Kim, who was friendly, patient, and professional. She was happy to go through everything with my uncle making sure he understood the information being discussed. Compared with other agents who visited, Kim seemed to be the most prepared and had information available that the others didn’t. Kim methodically presented everything clearly and explained things without making my uncle feel rushed or pressured. My uncle was very pleased with the way in which she came across, he felt she was a true professional and was very happy with the service provided. The reports arrived quickly in both PDF format as promised, and in a more detailed presentation format via a link provided in the email. They were the only agent to provide the information in this way with that extra level of detail. Overall, it was an excellent service. Nothing felt like too much trouble, and everyone I dealt with was helpful, efficient, and professional throughout. It is easy to see why the competition in Long Eaton is so hotly contended when you have teams like this to compete against.

John-Paul · 16 March 2026

★★★★★ 1/5

Google

I’ve been chasing the return of my deposit for over a year. I provided bank statements, payment references, and confirmation from the previous agent (WhiteGate) that the funds were returned to Leaders’ account, yet I still haven’t received my money! I’ve repeatedly contacted the branch, including Lucy Hibbitt and supplied all the evidence requested. Months of chasing and different stories every week, with no resolution whatsoever. I’ve now had to escalate this through the Property Ombudsman. It shouldn’t take a year to return someone’s deposit!!!

Sadiq · 19 March 2026

★★★★★ 5/5

Google

Leaders Long Eaton is one of the most customer friendly estate agents I have ever come across. As a new renter completely new and unaware of certain laws and protocols etc, I felt quite confused about all of it, but Leaders, especially Louis who I have had the pleasure of liasoning with, explained everything to me. He made me feel very welcome and like my needs were his highest priority, he showed me a house today which was very nice and was more than helpful and went above and beyond to my questions. To anyone reading this looking for there first home, whether renting or buying, use leaders as your estate agents, you will not regret it.

Danial · 2 October 2024

★★★★★ 4/5

Google

CJ handled my viewing and letting process professionally. I found him efficient, approachable, and clear in his communication. He answered all my questions and followed up as promised. There was a minor delay, but it was handled and the overall outcome was positive. Really pleased.

Susanna · 12 November 2025

★★★★★ 5/5

Google

We were really fed up with the hectic process of finding a house in Nottingham, but then we met Louis from Leaders Letting Agency, and everything changed. As working professionals, scheduling viewings was challenging, but Louis went out of his way to arrange convenient times for us. He was professional, attentive, and truly understood our needs. Luckily, it was the house we were looking for. When we told him how interested we were, Louis guided us through the process with ease. Lucy was also incredibly prompt and helpful. Together, they made our experience smooth and stress-free. We highly recommend Leaders, especially the exceptional service from Louis and Lucy in the Long Eaton branch. Top-notch service all the way!

Kavindu · 4 August 2024

★★★★★ 5/5

Google

Would recommend this service to anyone looking to rent out a property. They are fast to respond and helped at every step of the process. Second time now and Will be using again! Particular thanks to Charlie, who from the first minute I arrived at the real estate agency attended to me with friendliness and promptness, answering my questions and guiding me. Also want to thank Lucy who was very attentive in showing me all the details of the house and answering all my doubts regarding filling in the data on the portal. Thanks to the Leaders Long Eaton team, happy to rent with you again.

Tani · 26 July 2024

★★★★★ 1/5

Google

Staff do come across nice enough as few other reviews show but unfortunately the service is not good and they just blame there managers and there managers manager. I was told everything was fine and I was moving in given a move in date, called me to confirm told me some of the appliances where being gifted to me, signed me up to there rewards program and all contracts signed so I went out ordered items I needed paid deposit on van then I get a call and landlord doesn't want me. When I thought it was way past that stage now I'm having to fight to get my money back with a charge back with my bank when I spoke to Lewis he said this was best way as his managers manager said can't be refunded even though I pointed out this will just charge them extra £90 in bank fees when my credit card company pulls it back and offered to not leave a bad review and lets just walk away from bad situation both partys back where they started and i even offered to rent another house off them andto move my money towards that was told they have nothing available at the moment. Wouldn't recommend unfortunately and don't think you have the house with them until the keys in your hand also look at other bad reviews on here get a true picture of what you getting into

Adam · 15 May 2024

★★★★★ 5/5

Google

The services at leaders was amazing! Madison was a great help with finding me the right property and the procedure was quick and easy. Strongly recommend going with leaders.

Abdul · 23 December 2025

★★★★★ 5/5

Google

Sam and the team has help me a lot with evything i recommend them

Jason · 2 April 2026

★★★★★ 5/5

Google

Louis from leaders Letting Agency is an exceptional letting agent who deserves a resounding 5-star rating. From the beginning, his professionalism and dedication stood out. He was responsive, attentive, and took the time to understand my needs. Louis provided valuable insights, scheduled viewings according to my availability, and was transparent about any concerns. Throughout the application process and tenancy, he offered guidance and prompt assistance. I highly recommend Louis for his outstanding service and would gladly work with him again. 5 stars without hesitation

Reiss · 18 October 2023

★★★★★ 5/5

Google

Had a view in with Sam (Leaders Letting & Estate Agents Long Eaton). Great energy and an excellent Customer service. Took his time answering all questions and was patient with us as we walked around the property. One of the Friendliest estate agent I’ve ever had to deal with. Super impressed! The boy is a star! ⭐️

L · 9 April 2026

★★★★★ 2/5

Google

Sadly the management of my to let property via Leaders has been disappointing and time/energy zapping. Upon renewing my letting contract with them (for balance, year 1 one management was perfectly fine), they continued to charge me for premium management services for ~8 months despite my very clear and written pre-contract instructions to "down grade" management services from premium to standard. My repeated requests to rectify and refund were initially acknowledged but then went unanswered despite many follow up emails over a period of several months. In the end, I put in a formal complaint which saw the problem rectified, finally. The months of management over-charging are pending refund (this week). Poor internal communications and a lack of follow up being the route cause. As a result, I cannot in good faith recommend Leaders and won't use their services again. It's not nice to leave a rubbish review however I did give Leaders the opportunity to rectify the mistakes several times, over several weeks, and had that of happened I would have been content.

J · 3 September 2025

★★★★★ 1/5

Google

Everything was fine and moving swiftly along up until the viewing when we turned up at the house and the police was there looking for the previous occupant, they took the agent to one side and had a word with her. She came back smiling and helpful, we proceeded to enter the property to the smell of damp and a picture of Al Capone on the wall (so we can only imagine what the police was wanting with the previous occupant) the whole house was not in a good condition black mould was present throughout upstairs. When we got back home I rang the shop to tell them what had happened and they replied with yes the agent has notified us which he then said we are aware that the previous occupant is a bit dodgy but is no longer in the area. I was shocked and disgusted that they knew he was into criminal activity and was willing to let us put our 5yr old son at risk in that house not knowing who else could come looking for the last occupant. The mould on its own was bad enough, I’m amazed they actually thought it’s ok for a child to be around that! As I said earlier I find it absolutely disgusting that they think it’s ok for a child to be in that house with the mould and god knows you looking for the last tenant. Needless to say we will not be using leaders they say the tenants safety is their number one priority I find that very hard to believe! Cue the good old auto reply from care team.

Richard · 15 June 2023

★★★★★ 5/5

Google

We this evening received the best customer service from Louis and Lucy at the Long Eaton branch. We went to review a house with Louis and after falling in love with the house we showed how interested we were and Lucy called us very promptly. Both Louis and Lucy were very friendly and professional, guiding us through the process with ease. Thank you both so very much. ☺️☺️

Joanne · 16 March 2024

★★★★★ 5/5

Google

leaders letting agents in Long Eaton are fast and Effective Contacted them about a property to rent got back to me within the day and viewed it the very same day met an agent at the property Louis was very friendly and handed all the information I needed to move forward with the let Many thanks paddy

Patrick · 19 August 2024

★★★★★ 5/5

Google

Met Sam at the property I was interested in at Eastwood, Alexandra Street. Very helpful and knowledgable about the property and is alwaysd consistent in his friendly approach and postive telephone manner. Would deal with Sam again in the future when it comes to viewing, renting a property. Cheers.

Stephen · 9 April 2026

★★★★★ 5/5

Google

Just wanted to leave a thank you for Lucy, she great. Showed me and a very over excited a d chatty 6 year old around a property and answered all of the littleones questions with a smile. Thanks Lucy you made her day.

Daniel · 6 December 2024

★★★★★ 1/5

Google

Had a terrible experience with Leaders managing our move. The people we spoke to, while friendly, did not seem interested in doing their jobs well. Any questions we had took multiple calls to answer and we had to constantly chase the agents for information. We sent documents to the email address they gave us which were not picked up, and delayed our application. The available date of the house was changed to 5 days later without telling us, meaning we had planned our moving days and have had to scramble to change them. When we had a viewing at the house the agent forgot (!) and turned up 35 minutes late after I had called them. And to top it all off the house that we eventually got to view did not match the description of the house we had applied for - the most obvious difference being the lack of an en suite which had heavily influenced our decision to go for the house. By the time we found out it was a completely different house it was too late to change plans so we asked for a rent reduction as compensation. This was on Thursday evening and as yet (Tuesday morning) we have had no resolution and no apology from the company. Tomorrow was our planned move in date and at the moment we have no certainty that we willl have a house ready to move into even by the weekend. Avoid using Leaders if you possibly can, it's not worth this stress. EDIT- it has been a week since Leaders responded to this review saying they would contact me. I have heard nothing from Leaders since, still no apology or acknowledgement of the stress they have caused. This company really just does not care.

Cath · 15 June 2022

★★★★★ 5/5

Google

Lucy and Louis have been absolutely amazing from start to finish. Louis did our show round and made us feel really comfortable and relaxed and was brilliant with explaining all the next steps. Lucy has been a star chasing things up for us and keeping everything on track! Not long now until we get to move into new home?

Natasha · 15 February 2024

★★★★★ 5/5

Google

Lucy and Louis have been absolutely amazing from start to finish. Louis did our show round and made us feel really comfortable and relaxed and was brilliant with explaining all the next steps. Lucy has been a star chasing things up for us and keeping everything on track! Not long now until we get to move into new home?

Natasha · 13 February 2024

★★★★★ 5/5

Google

Absolutely fantastic. Very helpful and informative at all times. We had the pleasure of being helped by Lewis from the start to the end of our application and he was exceptional. So lovely to have a friendly and familiar face to help us through the process.

Chris · 23 September 2024

★★★★★ 5/5

Google

I spoke to Lewis Anthony from leaders about renting a property and he was really helpful and friendly, recommending other propertys I would be interested in. And also took a lot of my information on the phone so he could try and find the right fit for me.

Joe · 19 August 2024