Trusted Agent profile · Nottingham
★★★★★
765 reviews across 1 platform
24-26, Maid Marian Way, Nottingham, NG1 6HS
Bairstow Eves Lettings's office in Nottingham, at 24-26, is rated 4.6 out of 5 across 765 reviews on 1 platform, including 765 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Bairstow Eves Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleWe have recently rented a property and Alice has been brilliant throughout the process. Would recommend highly :) Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
GoogleThis company remains a very bad company to rent with. We initially rented out for six months, only to have countless people coming to check out our apartment, thereby invading our privacy. On one occasion, one of them asked us when we were leaving. Their arrogance and treatment of us in paying us back our full one month rent because we had to leave early has been so fraudulent. I wouldn't recommend them to any prospective tenant.
Thank you for taking the time to leave us your feedback. I am sorry to read your comments and would like to invite you to discuss your concerns further via review@countrywide.co.uk. Kind regards, Scott (Customer Relations)
5/5
GoogleMiss Lucy Hall is very excellent and supportive
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI've been using Bairstow eves for about a year now. Recently brought another property, which they soon let out and did the selective licencing.Tiffany Anderson was always helpful at every stage.
Hi David Thank you very much for this review and 5* rating! Great to hear Tiffany and the team provided such good service when letting your property! Kind regards, Jake
2/5
GoogleHere's some of the issues I had with this agency: - You will receive tons of automatic SMS messages even after you found a place - They first agreed to make some changes to the tenancy agreement and then didn't include them in the final draft - They won't tell you in advance what you need and I had to go to the agency twice because I didn't have the right documents with me - When I entered the house it was incredibly dirty, they didn't think about sending somebody to clean it - They didn't give me information related to the place that the landlord asked them to tell me - The fee were quite high compared to other agencies I have to mention that their role in this was purely to find a tenant and after that I talked directly to the landlord. In the end there are not many alternatives but make sure to have everything in writing and ask them to send you the documentation before going to the agency for signing it. You would think that they will send this before hand without asking so that you can check it, but they won't.
Hello Davide Thank you for taking the time to leave this review. I am sorry to hear about the issues you have had regarding the tenancy agreement, communication and property. If you would like to discuss these details further please do not hesitate to contact us on customercare@countrywide.co.uk Kind regards, Chris
5/5
GoogleThank you for the quick and supportive service. Kieran ensured I hit the timeline I had hoped for and was very engaging along the way.
Many thanks for your fantastic 5* review Raymond. I will of course pass on your kind hearted words to our Nottingham branch. Best wishes, Lucy, Customer Relations.
1/5
GoogleThis is a review left by a Landlord, bunch of con-artists, liars and I have never met a bunch of such deceitful people - excluding Barclays Bank. They cannot tell the truth, they play both sides and are extremely poor at that. Make up fantasy stories, quote law which none of them are qualified to do. I feel sorry for tenants having to actually sit and listen to their complete and utter rubbish - thankfully I do not need them and would never use them again. Even if I had a shed for rent I would not give it to these bunch of jokers.
Dear Will , I'm truly sorry to hear of the issues you encountered. This certainly does not sound like the service we expect our customers to be receiving! Please can you contact us so we can investigate where it all went wrong? Many thanks, Countrywide. customercare@countrywide.co.uk
1/5
GoogleFound a lovely property to rent and decided to give them a call to arrange a viewing, unfortunately they didn't make any efforts to find a viewing appointment that could suit us both, they gave me two dates to view the property which I couldn't make but I told them I had all this week off to view properties and they simply couldn't even be bothered to try and make any effort to get me an appointment. Now after reading the other reviews I'm actually grateful I didn't get a viewing as I believe this company would have only wasted my time. Shame though I would have really loved to rent that property.
Hi Aaron, I would like to apologise for you not receiving the service which we expect to be provided to all of our potential as well as existing customers. I am truly sorry that you were unable to view and, in turn, rent this property and will ensure that this feedback is passed on to be discussed directly with the Branch. If you would like to discuss this further with us, please do contact us at customercare@countrywide.co.uk
5/5
GoogleRenting from Bairstow was as smooth as a freshly caught salmon. Tiffany was strong and majestic and made the process as easy as it could possibly be. Thanks Tiff.
Thank you Tom for sharing with us your 5* review of the service and support you received from Tiffany and our local Bairstow Eves team. Best wishes, Scott
5/5
GoogleHave been very happy with bairstows , particularly Amy Hindle . They are swift at finding the right tenant and addressing issues . A motivated team in my opinion
Wonderful to read Lynn that you had a fantastic experience with our local Bairstow Eves team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
5/5
GoogleBecky has been super helpful, over and above what it would have been reasonable to expect, thank you so much! Very grateful.
Thanks for the wonderful 5* review.
1/5
GoogleI had to give 1 star - A truely shocking experience, very nearly put me off renting altogether, but I had faith in other Estate AGENTS - I have never ever experienced such bad Customer Service in my life - please please stay away from them - they do not deserve your custom. They make a judgement on you, even before the application process has started. Luckily, I have had my faith re stored by one of your Competitors.
Hi Carolyn, I'm truly sorry to hear of the issues you encountered. This certainly does not sound like the service we expect our customers to be receiving! Please can you contact us so we can investigate where it all went wrong? Many thanks, Countrywide. customercare@countrywide.co.uk
5/5
GoogleI had a fantastic experience with Bairstow Eves lettings. Darcy B in particular helped me through each step of the way. Very professional. I would highly recommend.
Thank you so much for your 5* review Mick! We're thrilled to hear that you had a fantastic experience with Bairstow Eves lettings and that Darcy B provided such professional assistance. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleAmy and Mollie have been really helpful throughout the whole process of the letting. They are really responsive and professional with their responses and I move through the whole process swiftly and they made it really easy for me as well and I had a really pleasant experience as this is my first time renting a house in the UK.PositiveResponsiveness, Professionalism
Thank you for your kind words and amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleSophie has been incredibly helpful, professional and friendly throughout the process. We love our new home - thank you Bairstow Eves!
It is brilliant to read another glowing review of our local team, thank you for taking the time to rate us 5*'s. Kind regards, Scott @ Customer Relations
5/5
GoogleI have just rented out my property with Barstow Eves. They have been excellent, from start to finish. They have kept in touch with me, given me good advice and handled everything in a very professional manner. I would really recommend them; they take a real pride in their work. I am now thinking of buying a second property in Nottingham and will use Barstow Eves again. A big thank you to them.
Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations
5/5
GoogleHad a lovely experience finding a home with evelyn, she is super helpful and very friendly. She made the whole process simple and easy for me.
Thank you for taking the time to leave us this amazing 5* review Charlotte. Kind regards Lucy, Customer Relations.
5/5
GoogleAlice is very helpful and friendly.Even we have any problem，she will solve the problem immediately.Definitely Alice is the best! :)
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmy Hindle was very helpful and made finding my first place much easier , especially as its my first time
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleBairstow Eves, acted professionally, and efficiently, with my recent property sale, I was notified regularly of all proposed viewings, also when the property was sold, I was immediately informed
Thank you for taking the time to leave us this great 5* review Maxwell. Kind regards, Lucy, Customer Relations.
5/5
GoogleSophie was so helpful, friendly and professional, my property search was made so much easier with her guidance. 5 star service, Thank you.
Many thanks Natalie for taking the time to leave our dedicated Bairstow Eves team this wonderful 5* review. Kind regards, Lucy
5/5
GoogleAs always, excellent service from bairstow eves from sales through to lettings. Amy Hindle is letting out our property and has been fantastic!
Thank you for your excellent 5* review and kind words! Kind regards, Scott
5/5
GoogleHad a really good experience with Bairstow Eves! Sophie was so understanding and really helped my situation. Amy Hindle and Tiffany was knowledgable! Thank you
Thank you Ahdil for your kind comments. Best wishes, Mark
4/5
GoogleBairstow Eves helped my partner and me got the flat after 2 stressful months of looking. Everyone was so helpful, and we are so happy that we find out about it.
Hello Vũ Hoàng Minh, thank you for your kind words! We're delighted to hear that we could help you and your partner find the perfect flat after your search. If you need any further assistance, please don't hesitate to reach out. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Bairstow Eves Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
