Trusted Agent profile · Norwich
★★★★★
369 reviews across 1 platform
5 Bank Plain, Norwich, NR2 4SF
William H Brown's office in Norwich, at 5 Bank Plain, is rated 4.2 out of 5 across 369 reviews on 1 platform, including 369 Google reviews rated 4.2.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleMitchell from William H Brown knew exactly what we were looking for in a house and helped us to find our dream home. He was very quick to sort out our house viewings despite it being a very busy time for the house market. Maddy dealt with our house sale and was very attentive, giving us regular updates and answering our questions. Such a lovely, friendly lady. Very impressed with the service. Would buy a house with William H brown again :)
5/5
GoogleAbsolutely wonderful service from Zack who was the letting agent for the property I went to view. Exceptional customer service, polite and an outgoing man. Highly recommend.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleSmooth transaction and great assistance from lewis styles. Thank you
Many thanks Arthea for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleBeen on some viewings with Kane & Brian. Kane seemed really confident and composed when showing us around. Brian was very knowledgeable in a lot of our concerns. Both really nice guys and would highly reccomend them.
5/5
GoogleEdward (Ed) and Ethan have been amazing. We can’t fault how helpful they have been in assisting us with obtaining tenancy for our daughter, the kindness they have shown and hard work that they have put in we can honestly say they have gone above and beyond. If you are looking for a rental property would definitely recommend these guys.
5/5
GoogleMolly was really good at providing advice , the whole process took so long to a point I decided to pull out but Molly found alternative options and helped me buy my dream house. Excellent support and service.
5/5
GoogleExcellent service, very helpful and provided some lovely houses to consider. Would highly recommend the service to anyone, particularly Andrew Wilson who is really friendly and very attentive to the needs of first time buyers. Matt Cook
5/5
GoogleAlthough I have had my buyer pull out - I have had enjoyed the experience of looking at houses. Staff that have really stood out as exceptionally bright and supportive were Laurence Gage and Kristen ( sorry don't know your last name) They were so buoyant and helpful and went the extra mile each time. Most importantly their great sense of humour was a gift. Thank you it has been great meeting you both and know you are an asset to Browns- you will go far
5/5
GoogleBrian was amazing at helping us secure our student housing and going beyond the limits needed to ensure that we were informed.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleNot very impressed by William H Brown as someone looking to rent. Firstly, they wasted my time by showing me the wrong and unsuitable property instead of the one I'd asked to view. Secondly, when I was able to arrange to see the correct place the agent was half an hour late. Thirdly, after applying for the property William H Brown failed to let me know whether I'd been successful or not (there were two other applicants) despite my calling the office a couple of days later asking for an update - the agent managing the property (Brian) was not in and didn't ever call me back.
5/5
GoogleAfter viewing three rental properties with Brian from the Bank Plain Branch I am confident that he will find me my ideal property. From the start Brian has filled me with confidence that there is a house for me out there. He has listened to me with regard to the type of house I need and given me detailed information regarding the process of securing a rental property. Brian has informed me properties that WH Brown have on their books and dealt with all queries with a postive and friendly approach. T
1/5
GoogleHad a really unprofessional experience with letting agent Brian. He didn't show up to the first house we were viewing then was late for the second house. The tenants were not expecting us making it really awkward for us to view the place. He then took a long phonecall to sort out the tenants issues whilst one of them showed us around (as well as letting us know a number of issues they've had with these agents). Afterwards, he demanded we put 5 star reviews for him despite being late and not showing us around. Very disappointed with the service provided, will not be using William H Brown and will.be letting others know of this.
1/5
GoogleI do not recommend the lettings department I rented an overpriced room with black mould, which caused me long term health issues and nothing was done by them to fix the issue. Only by countless emails and phone calls by me demanding a change, they only offered to knock £50 of my rent for one month. Disgraceful. I DO NOT RECOMMEND THIS FOR STUDENTS!
5/5
GoogleOutstanding Letting Service. Very fast, efficient and knowledgeable staff who went the extra mile to work at my convenience. Not only did they find a very suitable tenant in an unexpectedly quick time, their experiencing in the checking of tenant suitability was more than helpful. The staff that helped were helpful, informative and flexible making the whole process stress free. I was so impressed I then listed my other properties with them having previously found the re-letting process with other agents slow and very dissatisfying. They proved on this property also to have everything covered and again proved excellent. I would have no hesitation in recommending this well managed team to others.
1/5
GoogleDreadful people, seriously, run a mile! I gave them my details when I wanted to view one of their properties. Never, ever give them your phone number! They have called non stop ever since, asking me to call and sell my property with them. I told them numerous times, to stop calling and remove my details from their database which they assured me they would. Well, they didn't. The calls kept coming. And coming. I stopped answering my phone but that didn't stop them. They left messages. Lots of messages. So I changed my voicemail message to say please leave a message unless you're William H Brown in which case don't as I've told you lots of times to stop calling me. The messages stopped for a while, so I removed the recorded message. And guess what? Still they're calling to leave me messages! Save yourself the bother and sell your house with eMoov for £560 which is what I have just done.
4/5
GoogleWHB dealt with both the sale of our property, and the purchase of our new place. All round great service. If I was leaving this review specifically for Dan in after sales, it would easily be 5stars, he was excellent throughout, always took our calls, dealt with us in our more stressful moments, and got the job done! Keep up the good work!
1/5
GoogleEvery time I call them, they try and get me to come in and talk to "Molly" about a mortgage. Even though I say no every time, they still ask again and again. This company puts the HARD into hard sell. Anyone without a strong mind would just succumb. If I could buy the property through another estate agent, I would! - Unthank road branch is fine by the way, its only this branch that has a big problem
5/5
GoogleRecently completed our first purchase with William H Brown and had a very positive experience with them. Shout outs to Mitchell Palmer who flagged up the property to us in advance of it being listed, allowing us to get in first and make an offer, Sarah Alison our mortgage advisor who explained the whole process to us very well, and Maddie Harty who helped progress things to completion.
1/5
GoogleReally obvious that all of these five star reviews all about the same person are fake. Odds on that "Brian" doesn't actually exist when everyone who's rented with William H Brown knows they're an absolute shambles.NegativeResponsiveness, Quality, Professionalism, Value
Hello Onan, we're very sorry to see you believed our team deserved a 1-star review. We are extremely proud of all of our 5-star reviews as the team here work tirelessly to ensure all of our customers receive the best possible customer service every single day. We can certainly confirm that Brian has been part of our team since 2018 and we are proud to have him as a letting negotiator within our team as his passion and hard work for all of our lettings customers is second to none. If you would like to visit the branch where we can assist in you in the future, we would be more than happy to help you and showcase why we have received such glowing feedback from many people in the area.
5/5
GoogleHad 2 offers on my property within days of putting on market. Excellent photographs of my house definitely helped. Professional service and very good at following up. Would definitely use again!
Good Morning, Thank you for taking the time to leave the sale team a review, I am glad you were happy with the marketing that we organised for you. The property is a great one and the speed of the offers reflected this. Kind regards
5/5
GoogleSo helpful in getting us our uni property for next year. A massive shout out to ed, for showing us around but also taking time to help us and even give us a lift to their office to get the deal done. Thanks again
5/5
GoogleToday me and my partner had the best viewing we could have asked for from Sabrina and Brian! They were so fantastic, they had put a smile on our faces throughout the whole viewing! They didn't hesitate to answer any of our questions and we're very helpful at explaining all the intricacies of the property. Thank you guys!!PositiveQuality, Professionalism
5/5
GoogleGreat experience from Ethan in lettings. The whole transition was simple and with absolutely no trouble at all. Great communication throughout and I had no stress at all. If you get Ethan then you are in great hands!
5/5
GoogleI am very impressed by how quick Jordan Gray from the Norwich lettings department was to find us a suitable new home. She was very helpful throughout the entire process and understood our needs. Within 2 weeks of first contacting William H Brown, our tenancy agreement was signed and the property keys were handed over. Thank you all for this excellent experience.
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