William H Brown Unthank Road, Norwich reviews

★★★★★ 1/5

Trustpilot

Never in a million years would I rent a…

Never in a million years would I rent a property off of these so called estate agents.. my friend was in the process of going to rent a property from them, signed all the paper work, took the money, now they are saying he can't have the property, ignoring all his calls, email and texts.. what an absolute joke of a business you are, you have left my mate homeless with no where to go as he let his other property go thinking he was all set to move in with these, he paid for van hire and everything!!!! You should be ashamed of yourselves.. SCAMMERS

Donna · 5 October 2021

★★★★★ 1/5

Trustpilot

You will be able to buy a property from…

You will be able to buy a property from them only if you use their mortgage advisor. Very unpleasant experience. We viewed the property and then multiple estate agents harrased into talking with their mortgage advisor even if we already said that it has been sorted out and we do not need one but at the end I agreed to have a chat. I did say to their mortgage advisor that we are all covered and I have been told directly that if I do not choose their financial services they will not put our name on a board to be considered as a potential buyers. We even gave an offer but it wasn't good enough. Avoid this agency.

Gintare · 1 October 2021

★★★★★ 5/5

Trustpilot

Charlie was very helpful,informative and charming.

Charlie was very helpful,informative and charming to both myself and the prospective buyers.Even made friends with my territorial Jack Russell who is a good judge of character. Also very pleased with the photos.Lesley Powell

Customer · 1 May 2021

★★★★★ 1/5

Trustpilot

William H Brown Gidea Park Romford deceived me.

I was visited by Charlie from the the Gidea Park, Romford branch who told me about auctioning my property, I asked him if I could put my property up for sale with another agent, he said YES as long as it wasn't by auction with them, I asked him this twice to confirm before signing an agreement with him. I was contacted today a day after the 14 day cooling off period by Charlie to say why was my property up with another agent. I absolutely hate being lied to and I would advise anyone to keep well away from this agent, don't be deceived as I was.

Pamela · 31 August 2021

★★★★★ 1/5

Trustpilot

Avoid and find another estate agent.

We used William H Brown to sell our home and it is was the worst decision we've made in a long time. The contract they will have you sign offers no actual basic level of service and is entirely weighted towards them receiving their commission only. Meaning they can treat you as poorly as they wish with zero consequence and this is how they behaved towards us. If you do complain, you're complaining to a company that self regulates and will simply cover their backs at all levels while swiftly ignoring the facts. I can assure you, no one will care. We even received puerile and childish emails from the branch manager calling us names and lairs...... what company thinks it's acceptable to do this?! William H Brown do!It is little surprise that estate agencies rank amongst the most untrusted professions within the UK. I would suggest you record all face-to-face meetings and telephone calls - or better still find an alternative estate agent that has a code of conduct written into the contract you sign with them.

SMG · 23 August 2021

★★★★★ 1/5

Trustpilot

This is about the Norwich branch

This is about the Norwich branch. Unfortunately I have to agree with all the comments about them below. Highly unprofessional and aggressive with students. They do have a lot of properties and so you are forced to go with them and landlords don’t seem to care about this. Their contract is very one sided and they will not change one point. If you can find a property with another letting agent I would strongly suggest going with someone else or finding out from current tenants who their landlord is and dealing directly with them. We dealt directly with the landlord as this company was so incompetent and aggressive and even complained to the manager who couldn’t care less. Kerry the landlady agreed and we dealt with issues between us. Try to avoid

Satina · 23 August 2021

★★★★★ 5/5

Google

Stephen has been Involved throughout the sale of the property and being very courteous and patient at all time. One can see the staff team works well together.PositiveResponsiveness, Quality, Professionalism, Value

Shirley · 24 October 2021

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️

Fantastic experience with William H Brown (Clacton branch)

Mark · 11 November 2025

★★★★★ 1/5

Trustpilot

Poor communication

Poor communication, no consistency in information between employees, you have to constantly chase them for follow-ups - just generally very poor service.

Lauren · 19 June 2025

★★★★★ 5/5

Trustpilot

Amazing Experian

From the start of the process the girls at William H Brown have been brilliant. Amazing support when bidding for the house and many visits with builders while the sale was going through and they always supported them. Thank you so much for your help and support girls.

Simon · 12 June 2024

★★★★★ 1/5

Trustpilot

Such a rip off

Such a rip off! Never answer the phones or if they do sales team can’t help with any queries. Always asking for money for “ cleaning fees” when the properties are full of mould or dirt. Do not use under any circumstances if you don’t want to regret later.

Iulius · 24 May 2024

★★★★★ 1/5

Trustpilot

having been with W H Brown for 2 years…

having been with W H Brown for 2 years now trying to sell my home, it has been a complete Disaster, the Ely Branch never return any of my calls, there is no communication between staff with in the branch? Friday the 23/07/21, 5 messages left on there answering machine at various times, the same on Saturday 24/07/21 still no reply on Monday 26/07/21.a couple came to my door having seen my for sale sign , they had tried contacting W H Brown for information on my property but with out success so tried cold calling,they were very interested ,So if a sale goes ahead what in Gods name have W H Brown had to do with it,at a very high cost to myself.,Sorry but I could never recomend this company, Ihave also tried ringing Customer service but they dont answer there phone either,

Robert · 26 July 2021

★★★★★ 1/5

Trustpilot

0 stars

0 stars, I would not rate these at all. Kings lynn branch not so bad, but wisbech branch, they cost me my house sale, they cost me my house purchase, and strung me along wasting my time for weeks and as others have stated they really didnt care about poor service. They just then ignore you. Really the worst service ever, use another firm and good luck purchasing something they list, and you'll never get a response from thier mortgage broker.

David · 24 July 2021

★★★★★ 1/5

Trustpilot

I have been gazumped

I have been gazumped, put an offer in on a house and started all the wheels turning with mortgage brokers, solicitors and surveyors only to have a call saying another buyer has offered more. I completely accept that someone might have offered more money but it is horrible practice to tell someone they have had an offer accepted only to tell them THE DAY AFTER that the situation has changed. Would not be surprised if the only reason this person has offered more is because the agent called them and told them our offer had been accepted to pressure them to offer more. Appalling. I have heard stories from others with William H Brown too.

Sam · 21 July 2021

★★★★★ 1/5

Trustpilot

Unprofessional and rude

Unprofessional and rude. No estate agent turned up for the first property I arranged to view - wasn’t told they wouldn’t be in attendance. I then rang up to arrange a viewing on another property and was told my the estate agent ‘this is cash buyer only sorry’ - how did he know I wasn’t a cash buyer?! Also the ad online didn’t say cash buyers only & It turns out the property wasn’t for cash buyers only! Found this very rude. I kept being offered a mortgage appointment to which I declined on numerous occasions. Even though I declined, I received an email for an appointment that was set up with their mortgage broker and I had to ring back to cancel. Would not recommend!

Ellie · 16 July 2021

★★★★★ 1/5

Trustpilot

Terrible business practices

I'm so disappointed with my first experience of William H Brown. After placing an offer on a house I heard nothing back from the agent. I called three times and was promised a call back. I'm not convinced the offer was placed. The best part? On the second call the very person who showed me around the property had no recollection of who I was but was very happy to remind me I had a mortgage appointment booked. What terrible business practice. I feel sorry for people who are buying a house for the first time and have to navigate being treated in this way.

PH · 14 July 2021

★★★★★ 1/5

Trustpilot

Negative experience with Stevenage branch.

I recently dealt with the Stevenage office when trying to purchase a property, but ultimately had to pull out after the building was found to have failed fire safety tests.I wasn't informed of this potential issue, even though the report was prepared several months before it was made known to me by my solicitor. Once I raised it with William H Brown, the branch manager was extremely unresponsive and evasive.I would certainly avoid using this business in the future, because the lack of transparency and responsiveness is unprofessional and I think it reflects poorly on their trustworthiness.

Chris · 6 July 2021

★★★★★ 1/5

Trustpilot

Dirty game being played on the property market

Honestly saying they playing extremely unfair and PLAYING EXTREMLY DIRTY game by not not removing sold properties from the market just to get new lead offering alternative solutions ( properties ) to potential buyers . It is the 4th time that we find a property advertised on Rightmove and it turned out it has been already SOLD between 6 months and 1.5 year ago and WilliamH Brown still DO NOT WITHDRAW properties from the market after being SOLD using it as a tactic to acquire new clients they call for organising a viewing . Terrible ... extremely dirty approach ! Are they calling themselves leaders ?

Kinga · 1 July 2021

★★★★★ 1/5

Trustpilot

Dirty arrogant agent!

Just had a phone call from William H Brown headquarter. The caller was very rude and arrogant then keep asking why we sell our house.None of his business! Even they are not our estate agent any more!We tried to sell our property with them but almost no viewing for 7 months so we stop their contract.The local WHB blanch was pretty corrupted and strongly connect with local investors so WHB kept asking drop our property price. We could not find any properties around this area for the price.Incidentally, we had a phone call from their local blanch recently. They said those previous agents were all gone so give them another chance. But tell you what, it is very difficult to bring back people's trust once you lost.And garrr this afternoon phone call! Completely lost their trust! I would not recommend to anybody this agent!

Elysion · 23 June 2021

★★★★★ 1/5

Trustpilot

NORWICH + SPROWSTON BRANCH

NORWICH BRANCH - shocking customer service as usual from them. Everyone I know says to AVOID at all costs. They cause unnecessary stress, incompetent, liars and extremely rude. The branch manager is rude and condescending and refused to log a complaint for me when I asked to complain about the multiple issues I had with them.The listing agent made inappropriate comments about my tenant and upset him about his religion and choice of decor in my property. They listed my property without pictures for the full 4 weeks of the contract. They were unable to sell or get ANY viewings and as soon as I listed both my properties with as a joint listing with another agent they sold within days. I have never experienced such awful service when trying to sell and buy properties and I should have listened to the advice of everyone I know.SPROWSTON BRANCH - also shocking service and liars. Incompetent and unable to sell a property. Took pictures ON A MOBILE PHONE to list our property which were shocking and we immediately got calls after the listing went live asking why the pictures were so bad. Unable to sell or get viewings in the 4 weeks contract they had, however other agent managed to sell within days (alongside). They are also shocking when it comes to arranging viewings for properties we wanted to buy. Once they get your details head office harasses you constantly for months after you used them.

Anna · 16 June 2021

★★★★★ 1/5

Trustpilot

Rude and unhelpful

Having had to deal with the Morley branch when helping my daughter to move, I can honestly say Karlie is the rudest most unhelpful person I have ever had the misfortune to talk to

Ian · 7 January 2021

★★★★★ 1/5

Trustpilot

Intrusive and arrogant

I phoned to enquire about a rental property that I was interested in viewing. The man's first response on the phone to me from WHB was (paraphrasing), 'well it's sort of not on offer anymore.' What on earth is "sort of" supposed to mean? Either it is or it isn't. I said to him, "well, technically speaking 'sort of' means it's still available to view." But no, there were too many appointments to view the property but he was interested in taking down my details for future reference - in case. Anyway, what followed has been - so far, the most intrusive and irrelevant set of questions directed towards me by any estate agency. He wanted to know WHY my wife and I were interested in a property that was 25 mins' drive or so away from where we are now (...erm... none of his business!). After asking about mine and my wife's earnings he then wanted to know if I had an accountant and what my profit margins were for working as an employed (not SELF employed) web designer - he wanted to know my profit and loss. This information, he said, was for WHB's department that dealt with deciding whether I was applicable/acceptable enough to be included in their listings. How dare they! I'm a landlord of three rental residential properties and I use my own letting agent. Neither I as a house-hunter, or my letting agent that deals with my properties, have ever put someone through such a stringent, intrusive process to rent a small house as WHB... and this is a house for (only) under one and a half thousand rent a month. I will be staying well clear of William H. Brown (although I doubt that'll upset them too much).

Matt · 24 May 2021

★★★★★ 1/5

Trustpilot

Awful service from mildenhall branch

Awful service from mildenhall branch. Wanted to arrange a viewing on a house we would of liked to of put an offer in on, but was told they were to busy and couldn’t show us the house for another two weeks, it sold quickly. We then wanted to put our house on the market with them, we arranged a day and time to then receive a phone call from them re arranging the time for half an hour later then booked. Received the confirmation text message. Waited at the house, no one came. Received a snotty phone call 37minutes late from an estate agent outside the property who wasn’t happy because we weren’t there. When explaining to them that we had waited and no one came, we were then told ‘WE’ must have got our wires crossed. Going to another estate agents now. Appalling first experience with this company. Would not recommend!

Abi · 7 May 2021

★★★★★ 1/5

Trustpilot

Attempted to buy a house in grays…

Attempted to buy a house in grays branch, estate agent selling the house was named Debbie. Although telling her we already had a mortgage in principle she insisted we go to her broker as she wouldn’t be able to put our offer forward unless we did that. She also told us that if we used her broker this would look better to the seller.After refusing to use her broker. She was not interested in taking any of our details to put the offer forward. I placed a complaint regarding debbies behaviour to their complaint system, took almost 3 weeks to get a reply and their response was they was ‘dissapointed’ that I felt this way. Terrible customer service and as first time buyers was totally manipulated throughout. Embarrassing for a company

Lexey · 29 April 2021