William H Brown Unthank Road, Norwich reviews

★★★★★ 1/5

Trustpilot

A severe lack of communication ability

I now know why this estate agent has such a poor reputation. As a result of living a good distance from her, we have been searching for a retirement property near our daughter for some time and chanced upon one in a very good location. We e-mailed the office that advertised the property with a few pertinent questions as we would find a return journey on the off chance of being able to get the answers and to gain a viewing almost impossible in a reasonable timeframe.It would appear that others who have had dealings with this company are totally correct as the request has been totally ignored without even an apparent willingness to acknowledge receipt let alone be a little proactive.I would advise any pensioner considering using this Estate Agent to seriously consider whether they would be able to elicit any response let alone information from them.Extremely poor service for both the seller and any prospectve buyer.

Pcs**99 · 16 September 2022

★★★★★ 5/5

Trustpilot

I had a fantastic experience as a…

I had a fantastic experience as a first-time buyer with Jack and his team at William H Brown Stevenage, from property search to completion, their customer service and professionalism are outstanding.

Gary · 18 October 2022

★★★★★ 1/5

Trustpilot

Absolutely disgusted and disappointed!

I am one of the landlords, who has made a huge mistake of giving one of my properties to rent and manage @ Norwich branch.Without going into too much details, all I can say that I am still waiting after months, for my shortfall of the first rent payment (though the tenant has paid in full) and my struggle and agony is still ongoing as the person concerned neither takes my call nor pays me. The rest of the staff is either rude or very abrupt, it's completely a mess if you ever made a mistake of dealing with the Norwich branch, I guess it may be similar story in their other branches.Hoping that the company will see some sense and remit the shortfall, as I am going to KEEP CHASING them for money due to me.SO FAR a horrible experience!!!

Aslp · 30 August 2022

★★★★★ 1/5

Trustpilot

Absolutely diabolical

Absolutely diabolical. Not very good property management what so ever. The store to the property management is really bad communication. Does not reply to emails. Constant ignorance and even when a complaint was raised with enough evidence to prove they were not managing my property and ignoring my emails, the complaints team were even very rude. They changed my tenancy contract from fully managed to rent collect without consent. Didn’t keep up with inspections on the house during my short time on fully managed. Took weeks to get replies for issues with my tenants and faults. Didn’t chase up when the tenant was breaking the tenancy agreement. I don’t know what they did when managing my property but it wasn’t what my new estate agents does which on paper is suppose to be the same thing. They charge for all sorts of fees that no other lettings agency does! Would not recommend at all! The only good experience I had was with the deposits department and accounts departments. Very friendly and helpful! I’m now with a different lettings agency and they work above and beyond for their landlords and tenants!

Natasha · 10 August 2022

★★★★★ 5/5

Trustpilot

Tenant Find - Went above and beyond!

I've been dealing with Ethan Smith in order to find tenants for one of my properties. From start to finish, he was energetic and tenacious. Appropriate tenants were sourced quickly and he "pulled out all the stops" in order to sort out a last minute emergency that I encountered, despite it not being of his making. I've not used WH Brown before, but if this experience is anything to go by, I will in the future.

Martin · 9 January 2023

★★★★★ 1/5

Trustpilot

WHBrown Norwich ‘Select’Firmly believe…

WHBrown Norwich ‘Select’Firmly believe we lost our purchase at the last minute and after spending £1500 due to the Chinese whispers of their sales staff. Rude, arrogant, didn’t tell us vendor had withdrawn a fortnight earlier, tried to make it our fault for not picking up a mobile phone call when advised we had no signal and we’re both working. DONT go near them, unprofessional and untrained. Refuse to allow solicitors to do the job, constant interference in sales process.

Catherine · 27 July 2022

★★★★★ 1/5

Trustpilot

Disgusting customer service

Disgusting customer service, all talk no action, took advantage if an 80 year old couple to tie them into a contract, now to be told another 28 days notice on top of that is required!!!! Will NEVER ever recommend this agent to any body! This is the Ware branch! Forever breaching their contract! Have got in touch with solicitors and now have an amazing court case against them! They’ve destroyed my grandparents future because of this contract!

· 12 November 2022

★★★★★ 1/5

Trustpilot

If you want to be talked down to

If you want to be talked down to, called a liar, have the phone put down on you, and have the rudest treatment given to you, then WH Brown in Morley is the estate agent for you, ask for Karly 🤨

Ian · 12 January 2021

★★★★★ 5/5

Google

W H Brown worked tirelessly to find suitable buyers. Stephen advised me well on sales price and clearly understood my needs. Dominic in particular was fantastic, communicating well and chasing up on the sale once it was agreed. All the staff were professional, polite and helpful. I have no hesitation in recommending them.

Suestap · 24 October 2021

★★★★★ 1/5

Trustpilot

Made on offer on a house they had

Made on offer on a house they had. 4 days later finally got a letter confirmation. Didn’t hear nothing back for another 4 days asking if we would increase it. Offered 5k more. 2 days later he apparently rejected our offer and is going with another seller. From what we was told on the phone they have another offer but their house isn’t sold. But had now sold. I’m guessing this agent was delaying us as much as possible so they could sell that house and make double commission. We’ve made another higher offer and shock they are ignoring us and not forwarding our offer

Liam · 30 June 2022

★★★★★ 1/5

Trustpilot

Terrible experience

W.H. Brown. Dovercourt Branch. Terrible experience. Signed up for 20 weeks. I had my doubts prior to signing as no contact from them. I phoned and asked if they really wanted to sell my house as poor customer care. They said yes. I had doubts again as once signed i then waited 3 weeks for photos to be taken and go online. I asked why it took that long and they said 'No Idea'. Had one phone call from WH in 16 weeks. No feedback from any calls. Nothing. Never replied to emails for days. Luckily im in no rush to move. All i wanted was to be kept updated and i got nothing. I have taken my property off the market now and once contract ends will think hard about where I will go.Ive totally wasted 20 weeks as they were not bothered in selling my property and guess its because its over a certain higher price.Never would recommend.

SUSAN · 28 June 2022

★★★★★ 5/5

Trustpilot

Lynda was so lovely and helpful

Lynda was so lovely and helpful! She made me feel at ease about finding a property in my budget.I absolutely would recommend William H brown to anyone, seriously this company is the best I’ve encountered in a very long time.

Chelsea · 7 March 2021

★★★★★ 1/5

Trustpilot

We are landlords with a tenant that…

We are landlords with a tenant that refuses to leave, they totally refuse to help, saying there is nothing that can do, we were given notice , and needed to move into a bungalow we were renting, but they refused to help, even though we have a 3 month old baby, effectively making us homeless, saying well your tenant has rights, what about ours, all they want is your money, and you as a person is not important, avoid, avoid , avoid.

Jayne · 22 June 2022

★★★★★ 1/5

Trustpilot

Unprofessional

Had a viewing with this company for 1pm. Arrived at 1.03 -thanks to working as an NHS nurse and of course it being busy. Tried calling them en route (6 times, no answer to any of them) and then got to property and EA was gone. Tried calling again, still no reply. Just called (after they did not respond to my voicemail, I contacted them, though they told me they were aware id called repeatedly - why didnt they call me back then?) and spoke to a very aggressive person who basically said they are too busy to answer the phone and that the website isn't up to date. Really unimpressed - I appreciate i was 3 minutes late but they could have at least given me 5 minutes or answered their phone. As a community NHS nurse, petrol is really valuable to me and this was a complete waste of time after a busy and stressful morning. This was further compounded by the rude person who answered the phone. Absolutely would not use this EA again and do not recommend at all.

Lauren · 20 June 2022

★★★★★ 1/5

Trustpilot

If i could give a zero i would..viewed…

If i could give a zero i would..viewed a rental property..paid a holding deposit..at no point was i informed this was non refundable if i changed my mind.. young lad at agents lied about telling me it was non refundable..apparently he told me verbally when we had only communicated via email..sought legal advice..now reporting to TPO

Ms · 29 April 2024

★★★★★ 1/5

Trustpilot

Dreadful, beyond belief and blatantly lie!

Dreadful! I would not want anyone to go through the same experience that I have had with this company!Tried to cover up what they had done by deleting part of an email which they thought was evidence! Caught them out and reported them.I was waiting for a response from them with regards to a new build property that I had paid a deposit on and instead of getting back to me after being strung along with lies for months they placed the property back on the market (Found on Rightmove without informing me ) whilst their client still had my deposit. They then lied on numerous occasions saying they had asked their client to refund the deposit but it was proven that they hadn't requested and were just lying despite emailing me confirmation! Do not use this company even if it is for your dream home! just hope that another agent has the property up which is quite often the case.

Nathan · 26 May 2022

★★★★★ 2/5

Trustpilot

Hard to get your deposit back

I rented a house with them. The deposit they took off me still haven't been returned after over a month now. They, along with the landlord, try all they can to reduce the amount of it flagging things that needs to be sorted that had already been there when I moved in. You won't get your deposit back, at least not in full. I Do NOT recomend them. They're quite dishonest.

Chris · 25 April 2023

★★★★★ 1/5

Trustpilot

Avoid at alk cost

Untrustworthy, arrogant, disrespecful.

D · 7 February 2026

★★★★★ 1/5

Trustpilot

Utter Morons

Utter Morons. William H Brown St.Albans branch think that putting up spurious boards here there and everywhere is how to be a good estate agent. They appear next to signs saying 'no estate agents boards' and outside properties where they know it is against the terms of the lease to do so #UrbanVandalism. Having spoken to a couple of local (reputable) agents they confirm the St.Albans branch is well-known for this moronic behaviour.

Nick · 10 February 2023

★★★★★ 1/5

Trustpilot

Inquired about a property before it was…

Inquired about a property before it was listed on the website and was told by the agent they need to contact the landlord to find out when the house will be available, even though the house is empty. Checked the next day and made an enquiry to view the property I was told there is no slots available. William H Brown Headingley staff is the worst and don't speak the truth.

Anonymous · 8 April 2023

★★★★★ 2/5

Trustpilot

A shambles

Never have I experienced such a shambolic hand over of keys after completion on my property. WhB had no record of my keys nor did they know where they were. After 4 hours of waiting I finally got them (one was a neighbour's key) after a locksmith had to change the locks so that we could get into the property.Whilst the staff were polite and friendly I'm afraid it did not reflect well on the business.

Joyce · 9 October 2022

★★★★★ 1/5

Trustpilot

Absolutely shocking experience for my…

Absolutely shocking experience for my elderly parents dealing with the skegness branch .Total incompetence from the lazy staff who have put them through 6 months of being messed about after they had accepted an offer for the sale of their bungalow .W H Brown strung the thing out that long and stressed my parents so much they felt they needed to finally say enough is enough and take the house back off the market .

Amanda · 14 November 2022

★★★★★ 5/5

Trustpilot

A massive thank you dan halliwell…

A massive thank you dan halliwell (yeadon) , got my offer for a new home July 2021 , lots of obstructions thrown in my way to get a completion, was losing the will after 7 months of waiting for things to move , then suddenly I got a new mortgage advisor dan and things started moving with him pushing solicitors along and keeping me updated , now I have my new home , can't thank you enough for the constant pushing dan, would recommend dan to anyone who is planning a move

Maggie · 14 April 2022

★★★★★ 1/5

Trustpilot

Very unprofessional people

Very unprofessional people. Will not recommend to anybody. Arranged a virtual viewing for one of the properties to rent. They never called. Next day they said they made a video and will send on whatsapp. Never sent it. 2 days later after the weekend i drove 2 hours to look at that property on their phone. By then the property was given to someone else.Worst agency ever.

Yasir · 24 July 2023