William H Brown Auction Norwich reviews

★★★★★ 1/5

Trustpilot

Absolutely awful company

Think they’re above you, snobby, rude, arrogant. Never had worse dealings with a company in my life. Had numerous valuations, these came in most expensive. Girl from the office called me to see if I wanted to view a property, that I know has been on the market for months as it’s a friend of mine, she told me it had just gone up last week so another lie. Do not use this company, far better and more friendly local estate agents who are more personable than a big company who think you’re beneath them

Mrs · 9 February 2023

★★★★★ 1/5

Trustpilot

William H Brown Fail

Absolutely dreadful service (as a vendor) from the Norwich branch. Had to sack them in the end and they recognised they’d been so bad that they waived the 28 days notice period. They advertised our flat as a rental complete with board in the window when it was for sale. Despite their staff taking people round with a view to purchasing - so they knew it was wrong- no one removed the sign. (We aren’t local so trusted them to do a good job) They wouldn’t release keys to damp proofers causing immense delay, even though I’d set it up with office staff. Lewis there was good but let down terribly by the rest. Never again. They even tried to charge us fees and we had to take them to the ombudsman who made the firm that sold it pay half. They didn’t deserve one penny. They were awful.

Tracy · 2 February 2023

★★★★★ 1/5

Trustpilot

Do not bother. Use your time with truthful agencies!

I took into consideration that they are a legit company, duely registered, and ignored the reviews. If only I had taken the reviews seriously, I would have saved my time and the money I spend with travelling to see the property they showed. They really don't bother with communication. Hopeless. Not a signal of a follow up even though they took a copy of my ID and I signed an EOI. Now if I see they are the ones advertising I just pass.

Sarah · 31 January 2023

★★★★★ 1/5

Trustpilot

No care, no communication.

Zero communication and less than zero attempt to resolve any issues. Since moving into a flat supposedly under the care of William H Brown 6 months ago not a single problem that I have reported through their portal, in person and over the phone has been sorted. The balcony door is ratchet strapped shut in mid winter because the mechanism was broken between viewing the flat and me moving in, this was also not mentioned conveniently in the itinerary, Dish washer broken, cooker hood broken, skylights leaking, sinks broken, balcony rotted and dangerous. To top all this off, ive now been without water for 12(!) days as the pump has broken with no urgency to fix the issue or provide me with anyway to drink, shower or use the toilet. I'm not sure this is even legal at this point. Ive had some bad landlords but William H Brown are the worst.

Aidan · 31 January 2023

★★★★★ 5/5

Google

Brian instantly made me feel comfortable with the viewing from his happy and energetic attitude. He was extremely helpful and explained everything to us in great detail. He answered all questions in great depth and understanding, I would 100% recommend him to anyone viewing with William B brown. Thanks Brian!

Billy · 25 October 2019

★★★★★ 1/5

Trustpilot

Best off not using this firm

This company is all sorts of wrong. Not only do they tell you phone calls recorded they later confirm they are not when you get to head office complaint stage. Clever sods lied to me clear as day on phone and never put any of what they told me in emails.. I'm now being accused by them of being the liar, which I now can't prove apart from half statements in email which are inconclusive at best.... I would avoid this company again, I do not recommend anyone use this useless, dishonest company. It is now looking like a small claims court case if the TPO can't get me the money they owe me. Not a huge amount £500 but when you paid them £2500 for services its a sizeable amount.

David · 26 January 2023

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID!!!!!!! SCAMMERS

AVOID AVOID AVOID!!!!!!! ABSOLUTE SCAMMERS!!!!!!!Absolute joke of a company!! Me and my partner were told to pay a deposit and secure our home and that it would be ours. Only to have a phone call the next day telling us the place has gone ? I thought it was secure? No!! They then tried to make us pay more deposits for another place then for again to tell us it’s not available AND THEN THE SAME HAPPENED OVER AND OVER AGAIN!!! I asked for my deposits back as I was sick to death of being messed around !!! The young untrained women that had absolutely no knowledge of the company she works for at William h Brown promised me 3-5 working days and the money would be back! To then constantly having to Email about my money to then be responded to telling me my money has been taken for ‘costs’ what costs? They messed me around I didn’t even complete applications for ANY PROPERTY! They didn’t have any information for credit checks etc!!!! Livid

Lauren · 26 January 2023

★★★★★ 1/5

Trustpilot

Awful customer service from property management

Myself and my husband are currently renting a property from William H Brown and the service we have recieved so far has been appauling. We only moved in about 3 months ago and there have been countless issues with the property. The main issue has been the lack of care and communication from the property management department from Ailesh Lawlor who has been completely inconsiderate of our situation. I am currently almost 8 months pregnant and there is some work being carried out in our place and everytime I have called Ailesh she has responded in a careless tone. She has shown no care whatsoever everytime I have reported an issue for example, the leak in the wall, no hot water or heating, faulty extractor fan, leaks from the sink and many more issues. She has continuously responded with " i will give you a call back" or "I will get back to you with more information" however we have barely received anything from her. We reported the leak in the ceiling a week after we moved in and were told that it was a priority to sort it out due to the weather condition. However, it has taken them almost 3 months to solve this issue! The overall customer service has been extremely poor from the property management department and I don't believed anyone should have to go through this, especially someone who is so heavily pregnant.

Iqra · 24 January 2023

★★★★★ 1/5

Trustpilot

Avoid WHB dodge the bullet.

My partner has recently moved out from zero deposit property, which was cleaned few times, we have moved out three weeks ago, they have done their inspection stating that a property is not clean and wants to go through TDS to charge us 400£ for it to be cleaned. Things like dust and limescale around the toilets they are the worst avoid at all costs.

Mantas · 23 February 2024

★★★★★ 5/5

Trustpilot

I am thoroughly impressed with how…

I am thoroughly impressed with how William H Brown dealt with the sale of our house. Dan Gordon-Wright was excellent.

Eve · 20 December 2023

★★★★★ 1/5

Trustpilot

I called the agent today morning about…

I called the agent today morning about the property enquiry., I checked the property consists of electric stove or gas stove? He said electric and I said unfortunately not interested with electric. As soon as agent came to know about my disinterest he disconnects the call in between the call. So rude, very very rude agent in lettings team. So, I would just thought of share my experience in google reviews & trust pilot.

Nuwan · 20 July 2023

★★★★★ 1/5

Trustpilot

Need professional training

When we purchased our home the local branch were pro active, quick to respond couldn't fault them. So 16 months later with Covid restrictions eased meant we could look in the areas we really wanted to be , so we put it back in their hands. New Branch manager and team were Usless, took two weeks to get our property details done in such a way that wasn't the generic information they were attaching to properties. We visited the office several times over the first month only to find our property wasn't in the window. They promised it would be done and we walked passed daily and it wasn't. When approached by this it was done Infront of us with just a sorry. 8 of the twelve viewings they arranged were cancelled, two viewings weren't even what the potential buyer was looking for. Calls wouldn't be returned, notes weren't attached to their file for our property. Would not recommend them even if they were doing it for free I would recommend you use someone else.

Debra · 10 January 2023

★★★★★ 5/5

Google

Ed Frost at William H Brown is a wonderful chap! He made the whole process easy and was willing to go an extra length just to help us. He was patient and very professional. I highly recommend him.

Michael · 24 October 2023

★★★★★ 5/5

Google

Excellent service for almost ten years from John and his team in the Lettings Department. My portfolio of houses and apartments have been let without issue or void periods to good quality tenants throughout my time with William H Brown. As a professional Landlord I would not consider using another company.

M · 25 October 2018

★★★★★ 5/5

Google

Brian has been an absolute star! After a disgusting experience with another agency, we were left with a week to find another house! Brian was fantastic! Found us a viewing the same day, documentation all sorted, prompt service, great communication and keys within a week - would 100% recommend!

Chloe · 25 October 2019

★★★★★ 5/5

Google

The most helpful estate agents I have used all around Norwich. Zachary.R and Fabio.A were just superb, super helpful and went above and beyond.

Night · 25 July 2024

★★★★★ 5/5

Google

Very good costumer service and great attention from Zachary Robertson massively appreciated for the help you give to find my new home

João · 24 August 2024

★★★★★ 5/5

Google

Thank you very much, in particular to Fabio for all his help and support in finding the right flat for me and my boyfriend. He is a brilliant guy. I highly recommend William H Brown.

Anca · 11 December 2023

★★★★★ 1/5

Trustpilot

Incompetence

Incompetence. Calling us up constantly regarding a rental agreement for a property that we SOLD through the same branch, FOUR YEARS AGO. This was a straight house sale, with no mention of rent, house owner to house owner. This is inspite of being told we don't own the property anymore and to take us off their database! Wouldn't have bothered leaving a bad review, but they've just woken me up after a night shift, which they wouldn't have done if they'd done their job right the first time!!!!

Tom · 1 December 2022

★★★★★ 5/5

Trustpilot

Great service with a huge seriousness!

It's a situation where you don't find yourself in very often and you have nowhere to learn even if you try to find information from friends beforehand.This is where beautiful people come in and are willing to help you even if they are paid to do so. The difference here at William H Brown is that you are greeted with same seriousness and professionalism every single time.I say this because more than once I got bogged down in the details and I kept insisting on the phone about this and I was met with the same interest and calmness from Rachel.I highly recommend the professionalism of Rachel, Jonah and Jack at William H Brown, Stevenage Branch.

Laurentiu · 30 November 2022

★★★★★ 5/5

Trustpilot

Very helpful, good communication

Recently bought a house with agency, very helpful people ,who make it the process of purchase easy for us. I also wanted to mention Ben and Spencer for their amazing work, always helpful and quick answers to all our questions . Happy to choose them .

Aleksander · 10 December 2024

★★★★★ 5/5

Google

After meeting with Giles for mortgage advice, we are pleased with the detailed explanation and satisfied with the guidance. We look forward to utilizing their services in the future.

G · 27 March 2024

★★★★★ 3/5

Google

I have been with there mortgage advisors for the last six years but sadly two left at the same time where I get this happens they are now super slow at getting any mortgage that is a lot higher than my second opinion and I don't think I can use their offer anyway. Have been told they are about to send things that day but not got anything. If you are too busy please say you are. Edit rhe have been advised that the person I was dealing with no longer works there

Tom · 24 October 2022

★★★★★ 1/5

Google

I hate to have to leave a bad review, but my experience as a tenant of William h brown has been so shocking that I think this is necessary. Throughout our tenancy, William h brown have failed to respond to emails on several occasions. Now that our tenancy has ended, we have been constantly receiving automated arrears emails, despite the tenancy ending and despite us paying all of our rent for the duration of our tenancy. It appears they have failed to update their system with the details of the new tenants for the property, despite us requesting them to at least 5 times. We have recently been informed that it is our fault (as previous tenants) that they have not updated their system, because we were supposed to provide them with the new tenants guarantor information, even though this was not communicated to us at the time. I am very confused as I believe this is not something that an ex tenant is responsible for. We provided the agency contact details for the prospective new tenants well in advance to the end of our tenancy to enable time for referencing etc, and it appears that they did absolutely nothing with this information? Naturally, it is very concerning receiving arrears emails addressed to myself for a property which I don’t even live in anymore. Even if the agency did want us to collect further details of the new tenants, they failed to communicate this at the time, and as previously mentioned they failed to even acknowledge receipt of our various emails giving notice of leaving the tenancy at the end of the term, and asking how to proceed with ending our tenancy. The lack of communication throughout our tenancy has been shocking, and I hate to think what it would have been like if we had any property maintenance issues. I hope that the issue with the arrears notices can be resolved and I will never have to contact William h brown lettings department again.

Bria · 24 October 2022