Trusted Agent profile · Norwich
★★★★★
481 reviews across 2 platforms
4 Upper King Street, Norwich, NR3 1HA, NR3 1HA
Strutt & Parker's office in Norwich, at 4 Upper King Street, is rated 4.4 out of 5 across 481 reviews on two platforms, including 46 Google reviews rated 4.7.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
TrustpilotStrutt & Parker Perth Office
We used the Perth Office to sell our home after the first lock down last year. Hamish and Amy are first class. Despite the continued restrictions they were able to quickly organise the valuation, marketing and viewings. Attracted numerous viewers and received a successful offer within a few weeks of the advert going live online. Concluded the sale quickly without any issues. We would highly recommend them as selling agents for your home.
5/5
TrustpilotDealing with Strutts has been very…
Dealing with Strutts has been very concise and without fault. They have delivered on tenant within a week of going to market. I'm a happy client.
1/5
TrustpilotHad I Wanted a Project I Would Have Bought a Project
As I have been passing through complaint procedures this is my first opportunity to review Strutt and Parker. From ombudsman to court they had ample opportunity to mediate regarding their misstatements. Strutt and Parker were appalling, and my losses as an older woman are insurmountable. They were fortunate I could only afford small claims court, which they opposed wanting a full multitrack trial where the cost being so prohibitive could of left me bankrupt and homeless. Court procedures in a higher track, are robust and difficult for the litigant in person to navigate through. Although I performed weakly at the trial due to the stress and illness they caused me, my case was sound. I won the small action against this national company, the court ruling against them and in my favour. As only a small claim it was limited in the amount of award it could give but gave the maximum at that level. Called a saga by the court, Strutt and Parker claimed a substantial historic boundary feature was part of the property, but that was demolished after viewing. They claimed luxury when nothing worked, the drainage and plumbing, the heating, the fires, unbelievable in the north of England; all of which damaged my furniture, damaged everything; not a home, but squalor, and frozen. They knew and know well the vendor developer Stone Homes who they recommended. In court they claimed I was a knowledgable buyer, they with a 130 years experience in estate agency and me with my my life's investment in my only home.I won against them for their misstatement of the property, I won for the demolished historical artefact, I won against them on their disclaimer, which all meant I won against them on the ombudsman's result in their favour.Strutt and Parker should be reprinting all their UK sales particulars, their disclaimer didn't protect them in court for simple reasons. They should also look at how they engage with the ombudsman which in my experience cannot be trusted.They had the ability and chance to come out well but instead just show contempt for their home buying public.I had trusted Strutt and Parker, they abused that trust.
5/5
TrustpilotThank you Strutt & Parker
Thank you to Meena, Petra and all the team who worked hard and achieved a great result with a long term let for my property.
5/5
TrustpilotI needed a valuation of my property…
I needed a valuation of my property with or without part of the garden that I wanted to sell to a neighbour. The agent visited and gave me a really useful informal valuation, for no charge. He backed up his valuation by comparison with another property sold recently nearby. I was confident that the valuation was accurate and unbiased. I'm really pleased with the service - thanks very much.
5/5
TrustpilotS&P were instrumental in the purchase…
S&P were instrumental in the purchase of our new house. The transaction was really well run by lead Simon Backhouse - responses were timely and constructive and once the deal was struck then a real help in guiding the transaction through to a successful close. if we came to sell then we would have to think very hard about looking further afield for an agent and their area coverage is impressive.
1/5
TrustpilotS & P aren't listening !
I am continually bombarded by unsolicited mail regarding my house being on the market in Mid Cheshire.The house has not been on the market since 1978 !After last mail I emailed Adam Palmer to desist from sending it. Doesn't seem to have worked as yet again-another one falls on my hall carpet !
5/5
TrustpilotWe were really impressed with the team…
We were really impressed with the team at Strutt and Parker, as a purchaser they helped navigate our offer and negotiation. We asked for help on a couple of other aspects and it was immediately forthcoming and their recommendations of a quality that matched their own service. I hope we aren't in the market again for a while but if we were we wouldn't hesitate to instruct this team.
5/5
TrustpilotEd Church was great
Ed Church was great! Sold property quickly and without any drama. Very professional.
5/5
GoogleWill M. is a real asset to the team and a very helpful agent!
Hi Louise, great to hear that you had such a positive experience. We will make sure to pass your feedback on to Will. Kind regards, Strutt & Parker.
5/5
TrustpilotGina kept things moving
Gina kept things moving, reminding all parties of any matters that needed attention, so I never had to have concerns.
1/5
TrustpilotWouldnt do any work with this firm in…
Wouldnt do any work with this firm in the future. Took months to pay a small invoice for works carried out at one of their managed properties. Kept asking to change the invoice address, all squabbling between each other who's department had the authority to issue payment. Complete circus full of clowns.
5/5
TrustpilotGreat experience all round
Great experience all round. Christine has been amazing and is very quick in responding to any questions. Very professional.
5/5
TrustpilotA purchase from Strutt and Parker
We purchased from Strutt and Parker, Victoria was incredibly helpful throughout and made a complicated process far easier.
1/5
TrustpilotRude staff
I showed Interest online about letting a property owned by Strut and Parker but the phone manner of the agent immediately put me off. She treated me like I was hugely inconveniencing and was just down right rude. Noped out if that and they just lost my business! This was in oxfordshire
5/5
TrustpilotI can confidently recommend Strutt…
I can confidently recommend Strutt Parker. They were very professional and efficient from first coming to discuss the possibility of putting my house on the market to completing the sale. I was in constant contact with the agents and they kept me fully informed about any information that they had. All of the staff were always very pleasant and helpful and queries were handled promptly. Pete Townsend
5/5
TrustpilotYet another positive experience dealing…
Yet another positive experience dealing with Stutt & Parker which gives me little reason to want to engage elsewhere. Consistently informed advice, high quality customer service, unflappability and patience.If you want to extend your sales reach beyond your specific postcode i would particularly highly recommend.A particular mention to Gina Simpson who represents her company impeccably and was highly professional throughout.
5/5
TrustpilotAn extremely professional service
An extremely professional service. Olivia Higginson is the most pro active agent I have ever deal with!
5/5
TrustpilotAmy McMenemy provides excellent support…
Amy McMenemy provides excellent support to the house seller. Excellent knowledge and explanation of the process and very responsive by email phone or text. Nothing was too much trouble and she was always available for advice as needed. Would use again without hesitation.
1/5
Googlewe had a terrible experience in selling our house through these guys, we were lied to from the start saying our buyer were "cash buyers" which resulted ins having to drop our sale price considerably. our agent Iian never returned phone calls only just sent text messages. we also paid over £8000 for this poor service. never againNegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe purchased a property with the help from Will and Clare from Strutt & Parker. Great knowledge and very professional approach.
5/5
TrustpilotSuccessful property purchase
We purchased a property through Strutt and Parker in Perth. Throughout Amy from the Perth office was both professional and helpful, and despite complications in the sale she kept us informed and helped to progress to a successful conclusion.
5/5
TrustpilotWe experienced excellent service
We experienced excellent service, advice, follow-through and commitment - thank you Michael & S & P Cambridge!
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Sold our house within a week. Thanks Jilly Wellman!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Strutt & Parker's Norwich office has 481 reviews across two platforms: 46 on Google, 435 on Trustpilot (across the whole business).
Strutt & Parker Norwich is rated 4.4 out of 5 across all 481 reviews, and 4.7 out of 5 on Google from 46 reviews.
Strutt & Parker Norwich, 4 Upper King Street, Norwich, NR3 1HA, NR3 1HA.
