Every review we hold for the Norwich office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleLooking for a house to rent I found one with them, all was good until they told me the fees of applying. £120 per person applying for the rent then another £120 on top for the contract and fidning the house (they didnt even come with me to see the house) is extremely overpriced. It was £100 more than the average of renting in Bristol, London, Manchester and Liverpool to namea few. Not to mention its another £120 if you need a garantor and if you have pets an extrea £200 on top of the deposit per pet, but at least we would have got that back. The service was good but extortionate fees meant I could not risk to apply with no garantee I would actually get the house and to be honest I did not want to support this kind of practice.
Jupiter · 27 August 2015
★★★★★ 3/5
GoogleLooking for a house to rent I found one with them, all was good until they told me the fees of applying. £120 per person applying for the rent then another £120 on top for the contract and fidning the house (they didnt even come with me to see the house) is extremely overpriced. It was £100 more than the average of renting in Bristol, London, Manchester and Liverpool to namea few. Not to mention its another £120 if you need a garantor and if you have pets an extrea £200 on top of the deposit per pet, but at least we would have got that back. The service was good but extortionate fees meant I could not risk to apply with no garantee I would actually get the house and to be honest I did not want to support this kind of practice.
Lily · 10 June 2015
★★★★★ 5/5
GoogleThey handled the change of tenant, with quite a lot of repair and refurbishment in the interlude, efficiently. I was kept informed at all stages about options, costs and timings, and they managed everything for me. All that, and they added human touches: I always knew I was dealing with a person, not a system.
M · 14 April 2023
★★★★★ 5/5
GoogleNice staff. I have had a wiewing for a house and Sam was very nice and polițe. Thank you
Ana · 14 April 2021
★★★★★ 5/5
GoogleThey handled the change of tenant, with quite a lot of repair and refurbishment in the interlude, efficiently. I was kept informed at all stages about options, costs and timings, and they managed everything for me. All that, and they added human touches: I always knew I was dealing with a person, not a system.
Miranda · 11 September 2022
★★★★★ 5/5
GoogleIf you need an estate agent in Norwich, then use Arnold Keys.
I used them to sell my mothers house and they did everything for me from viewings with prospective buyers to progress chasing final contract exchange. …
Ian · 14 April 2019
Agent replied · 8 June 2023
Thank you for your review Ian - on behalf of the whole team, thank you for entrusting the sale of your mother's house to us. It was a pleasure to work with you and we wish you well for the future. If you ever need an Estate Agent again, then please do give us a call.
★★★★★ 4/5
GoogleReady helpful, friendly folk. Efficient service
Robert · 16 April 2025
★★★★★ 5/5
GoogleExcellent Service from Natalie, Elisha + Chrissy - Thank you Arnold Keys Norwich - Super service
Jill · 14 April 2020
★★★★★ 5/5
GoogleHeidi was lovely showing us around a very complex property. Recommended
Jason · 14 April 2021
★★★★★ 5/5
GoogleThe staff at Arnolds Keys have been brilliant throughout all the stages of the sale of my property. They have kept me sane during a very difficult period and my thanks to all at the various stages - Tim, Sally, James, Chrissy, Charlie, and Katie. Thank you for everything. Gill
Gill · 14 April 2022
★★★★★ 5/5
GoogleExcellent service, informative on progress of the sale and well worth the fee charged. Friendly staff who go the extra mile or should that be kilometre!!!
Vic · 14 April 2020
Agent replied · 8 June 2023
Thank you for your lovely review Vic, it was our pleasure and we wish you all the best for the future.
★★★★★ 5/5
GoogleWonderful staff. Such a lovely vibe
Jared · 14 April 2023
Agent replied · 8 June 2023
Thanks so much Jared. We love what we do, and the people we work with, so what’s not to be happy about! 😊 …
★★★★★ 1/5
GoogleI asked for a brochure and call back in regards to a property and never recieved anything not even a single message
Jerome · 14 April 2020
Agent replied · 8 June 2023
Good afternoon Jherome, our apologies, we have no record of you engaging with us - if you'd like to let me know the property you are interested in then we can get some information over to you. Many thanks Arnolds Keys 01603 620551 | norwich@arnoldskeys.com
★★★★★ 5/5
GoogleArnolds Keys are very friendly and professional, By far the best experience I have ever had with any estate agent, unrivalled service! I highly recommend especially the Norwich and Aylsham branches.
T · 14 April 2023
★★★★★ 5/5
GoogleWe have just bought a house via Arnolds Keys. Their support team was extremely helpful and encouraging. They certainly helped to move things along and keep us informed, thank you.
Susie · 14 April 2023
★★★★★ 5/5
GoogleArnolds Keys are very friendly and professional, By far the best experience I have ever had with any estate agent, unrivalled service! I highly recommend especially the Norwich and Aylsham branches.
T · 11 September 2022
★★★★★ 5/5
GoogleThey handled our application professionally and flexibly. We were on the last week of our tenancy when we applied for the property and they got everything sorted in time. Application fees are a bit higher than other agencies but you get what you pay for. Would very much recommend
Winston · 10 June 2012
★★★★★ 1/5
GoogleRental- Do not return calls or keep me informed
Lynne · 28 March 2024
★★★★★ 1/5
GoogleVery unprofessional, emailed them to arrange a viewing, when they phoned me they told me I was unable to view the property as the vendor had a clause that the potential purchaser must have sold their house, fair enough had no issue with …
Justin · 14 April 2019
★★★★★ 1/5
Googleextremely unprofessional
Liam · 1 July 2024
★★★★★ 3/5
GoogleExtremely slow and unresponsive.
B · 14 April 2021
Agent replied · 8 June 2023
Hi there - we are sorry that you feel like this. If you could give us some more information we could investigate what happened in your case but we would need some more identifying information for us to do this such as your name and the department your review is relating to. Many thanks Arnolds Keys
★★★★★ 5/5
GoogleWe used Arnolds Keys to as the surveyors for a number of properties that we were looking to buy. The surveys were conducted quickly, and whenever we called for updates we were looked after marvellously by Belinda, or whoever else was …
Siobhan · 14 April 2019
★★★★★ 1/5
GoogleNever answer the calls .
Merin · 28 March 2024
★★★★★ 1/5
GoogleI am a mother of two children
who are currently in maternity and this agency does not accept income from maternity this is very revolting for a mother who is in the maternity to care for her …
Andreea · 14 April 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
