Trusted Agent profile · Norwich
Verified
★★★★★
1,195 reviews across 4 platforms
Kingsley House, 2a Upper King Street, Norwich, NR3 1HA
AbbotFox's office in Norwich, at Kingsley House, is rated 4.5 out of 5 across 1,195 reviews on four platforms, including 677 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards.
677
Reviews on Google
This office
164
Reviews on Facebook
This office
233
Reviews on Yell
This office
121
Reviews on Trustpilot
This office
The Trusted Agent 2026 results for AbbotFox, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
1/5
GoogleExploitative, irresponsible agency - avoid!
This is a spam review by someone who isn’t a customer. Their intent is to lower the average Google rating for this business. This review and its creator are being investigated by Google and the police.
5/5
GoogleExcellent service and friendly staff
Thank you Paige for your review
5/5
GoogleRating only, no written review.
5/5
GoogleHighly recommend. Great service!
Thank you Katie for your review
5/5
YellThank you
Helped us massively!
Thank you Billy for your review
5/5
FacebookTheir customer service is fantastic!
Thank you Scott for your review
5/5
FacebookFantastic service, could not fault them. They kept me up to date with everything, always available when you need to get in touch. Staff were all very professional and made the process of selling a property as stress free as possible. Would highly recommend them.
5/5
YellJamie was fantastic
I have used Abbotfox for a few transactions now and they have always been brilliant. Jamie recently help me sell a property and he was fantastic.
5/5
GoogleAbsolutely fantastic team and, by far, the best agency in Norwich. Specifically, the young man, Mr. Louie Alden, was absolutely fab, quite an aspect to the company, I have to say, and utterly helpful and brilliant. He found the perfect …
5/5
YellAll the staff were fantastic
All the staff were fantastic when I dealt with Abbotfox to sell my property. They always made time for me and answered any questions I had.
5/5
FacebookProfessional and always very helpful.
Thank you for your kind review
1/5
GoogleVery poor customer service, always have to chase them and at the end you still need to get to they agency to get it sorted. Always promise, but never kept promises. Hopefully others have a better experience with them!
5/5
FacebookFriendly personal service 😊
Thank you Julia for your review
1/5
GoogleRating only, no written review.
Hi please call the office as we do not have your details and we do not know why you have given two one star reviews from the same person with two Google accounts Thank you
5/5
GoogleWith the clock ticking to an eleven oclock deadline Jack @ abbotfox and Nino @ Atkins Thomson managed to proceed from offer to exchange in two hours 10 minutes with completion two weeks later on the aptly named "clock house" Many thanks !
5/5
TrustpilotRented a property through Abbott Fox
Rented a property through Abbott Fox. The viewing was great and much better than through other agents. They also managed to organise all the paperwork really quickly and kept me updated. Great for any tenant.
5/5
YellGreat service
Abbotfox were great when they sold my house. They called regularly to keep me up to speed and helped push the solicitors to get to exchange quickly.
1/5
GoogleI spent an horrible year thanks to Abbotfox. They managed to break the law ending a joint tenancy without our consent. They are so unprofessional and they refused to solve the mess they created after terrible new tenants moved in.
5/5
GooglePicked abbotfox from a google search and have been very impressed with there service. Kept in very good contact, and helped us complete a very quick let. Would highly recommend and would definitely use again, thank you.
5/5
GoogleSpoke to a gent there named Jonathon a few times and found him to be incredibly helpful. Found the agency to have better quality homes around on the rental market and will certainly be using the again when the time comes.
5/5
GoogleWe engaged AbbotFox in November 2018. We found the entire service, from our initial meeting with Colin McKenzie, sale negotiations with Edward and finalisation with Julie Vasser, to be flawless and professional. Using AbbttFox was the best …
5/5
GoogleCracking service and professional attitude by staff. Faultless! Really fond of the adverts im seeing, really clever and imaginative.. one of the reasons i chose abbots! Couldn't be more happy.. my partner and i are reccomeneding to all our friends!
5/5
YellA faultless first time buying experience!
Fantastic customer service from start to finish! Exactly what I wanted when buying my first home. Great knowledge and efficient service from everyone I spoke to from the sales department. Would highly recommend!
5/5
YellGreat for sales and lettings
Have used the team here for both sales and lettings. Have never let me down, and have always done as they said they would do. Would definitely recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: AbbotFox, Norwich won Trusted Agent.
