Butters John Bee Northwich reviews

★★★★★ 5/5

Trustpilot

Rental staff in local NuL office

I have been dealing with Abi who manages rentals. Being new to this I found Abi, Lydia and team exceptionally helpful, guiding me through all the hurdles to successfully get a tenant in place last October.Now during the Covid 19 pandemic, I worked with Abi to get my house rented. Nothing is ever too much, there when I call and despite limitations she has worked to get my property relet. A huge thanks Abi, BJB has a very dedicated employee

Val · 28 April 2020

★★★★★ 5/5

Google

Stephen Heath was extremely thorough, professional and informative throughout our selling process. We are very impressed with every aspect of this estate agent. We definitely recommend them.

Paul · 13 June 2023

★★★★★ 5/5

Trustpilot

I couldn't be happier with the service…

I couldn't be happier with the service that Rebecca has given me she went out of her way to give outstanding customer service especially through the Covid 19 Period and my situation, I would highly recommend butters John bee and Rebecca and her team thankyouKind regardsMr James Richards

Jim · 8 April 2020

★★★★★ 5/5

Trustpilot

We are currently going through the…

We are currently going through the buying process and butters John bee have been so helpful especially Patricia who has really listened to what we are looking for! Also Ben our mortgage advisor who is amazing and is always happy to answer our questions and talk us through the process

Consumer · 10 January 2024

★★★★★ 5/5

Trustpilot

Quick and easy process

Quick and easy process! I'd just like to specifically thank Lydia for constantly going out of her way, (even working on her day off!), and being so helpful with the process, despite the few difficulties we had along the way (due to technology). Your help is greatly appreciated :)

Danielle · 2 September 2019

★★★★★ 5/5

Google

Sara and colleague very helpful and informative

Colin · 4 October 2026

★★★★★ 5/5

Trustpilot

Massive thanks to Benjamin who has been…

Massive thanks to Benjamin who has been a massive help with our property. As a new landlord you always want to have someone at the other end of the phone to help and advise you, and make sure you’re not going to end up in trouble. Benjamin has been quick and friendly and explained things in a way that makes it simple to understand and remember. I feel very safe knowing our property is in good hands.

S · 18 December 2020

★★★★★ 5/5

Google

Very professional from the start. First meeting at the house with Krystina who explained everything that Butters John bee could offer and how the process would work. Daisy who took over the viewings. Kathy who completed the sale and guide us through the sale and Steve who over saw everything. A big thank you to the Northwich team. For being brilliant during a very difficult time. A credit to the Butters John Bee Family.

Mark · 13 June 2023

★★★★★ 1/5

Trustpilot

AVOID!

Most definitely the most unprofessional and incompetent company I’ve ever had the unfortunate pleasure of dealing with.Whilst renting a property through Butters, I also tried unsuccessfully to arrange viewings/make offers on properties for sale with them.The rental side is abysmal. There’s literally no communication between Butters, tenants and landlords.No-one ever answers the phone, you’re left to arrange your own repairs/maintenance and they fail to turn up for appointments with no cancellation. There’s more but I’ll move on to the dreadful sales!I put a best and final offer in on a house, more than 10% over the asking price, a very competitive offer. I was told there were 3 parties involved and all 3 offers would be put to the vendor by lunchtime and I would get a call later in the day. 5 days it took! I rang the office repeatedly, either to get no answer, be put through to the useless concierge service or be told the agent would return my call. His response when I eventually got hold of him? Oh sorry I thought I’d called you before the weekend!Same agent arranged a further viewing with me, I arrived at the property to receive a call saying he’d made a mistake and he had no keys.Next viewing, he turns up rifling through his pockets, he’d left the keys at the office.Lastly I put a further offer in on a property, again over 10% above asking price. Unfortunately I was put through to the concierge service (waste of time) not one person followed up that offer! Imagine if you were the vendor? Did they even receive my offer? Who knows?Avoid like the plague!

Angela · 27 November 2022

★★★★★ 1/5

Trustpilot

AVOID THIS OFFICE AT ALL COSTS

Absolutely shocking service at the Crewe branch. We put an offer in for a property last week and apart from one 2 lined email confirming it had been passed on, we had no updates from the estate agent Ryan. We called regularly for updates but each time no one was free to speak to us but said they’d call us back as soon as they could. This never happened. After hearing nothing over the weekend (over 5 days later) we called again on Monday afternoon to be told the house had been sold on Friday. Not one person thought to email or call us to tell us our offer had not been accepted and if we hadn’t chased again we would probably still be waiting now! We have put a formal complaint in against the agent for his and the offices’ poor customer service but I’ll be very surprised if we get a response within the timeframe. Absolute waste of time and energy, I wish we’d looked at all the reviews first before arranging the viewing with them!

Emma · 23 November 2022

★★★★★ 5/5

Trustpilot

Thank you!

Massive thank you to Chelsea at the Newcastle banch. Her customer service has been spot on. She has been so helpful when it comes to viewings and going through the process making it as easy as possible and I couldnt thank her enough. Definitely recommend to anyone 😊

Charlotte · 16 November 2019

★★★★★ 1/5

Trustpilot

Lack of communication in Butter John Bee Crewe

We moved into our new flat 8/11/24 and within a day found multiple issues (2 windows wouldn’t close properly, a leak from under the bath) and we weren’t given a postbox key. These issues were reported to the letting agent we were dealing with at Butter John Bee Crewe asap. He had told us these would be sorted asap and we would get a call to sort out the maintenance issues within 24 hours. This was 11/11/24. We have been emailing and calling Butter John Bee Crewe multiples times throughout the week as these issues have still not been addressed, all that is being said is ‘you will receive a call in an hour’ which is not the case. We have had to pay double the amount in electricity bills to keep our flat warm due being unable to shut two windows in winter. We have also received no help in getting our postbox key meaning we can’t access any post coming too us. This is ridiculous now and needs sorting.

Robin · 16 November 2024

★★★★★ 5/5

Trustpilot

Thank you to Corrie

Thank you to Corrie, Emma and Steve who helped me find my new property quickly and made the process as quick and efficient as possible, returning calls and making themselves available as much as I needed. They did a great job and I would highly recommend them.

Claire · 27 February 2020

★★★★★ 5/5

Trustpilot

Lucy went above and beyond to make sure…

Lucy went above and beyond to make sure me and my partner got into the property when we explained we needed to be in earlier than originally expected. Communication was brilliant, always had a quick response to queries and could call. Thanks for all the help.

Jessica · 19 June 2020

★★★★★ 1/5

Trustpilot

Cowboys

Rang up soon as the property come available on OnTheMarket to be told would need to contact the vendor to arrange the viewing not really heard of this before with a empty house said would ring me within 24 hours 30 hours later no call so friend rang for me and got a appointment straight away didn’t need to ask vendor put a offer in on another house back in September had to send Morgage in principle bank statement Id etc to then be told would go to best and final got the run around whilst ringing every day for updates to be then told it’s under offer how I’m not sure something isn’t right think they work with landlords who then use them for letting the property and today also rang about another house to be told you will get a text message to confirm viewing and nowt very much doubt the people selling these houses know what goes on with these cowboys in future I will just try and find the owner myself and put my offer in with them least I will stand half a chance

Liam · 3 November 2022

★★★★★ 5/5

Trustpilot

A1 professional Estate agents

Absolutely A1 professional estate agents, at the newcastle under lyme branch, And a special thankyou to Chelsea there, who was very helpful and switched on, from a viewing to everything moving swiftly and smoothly upto the moving in date....Very good and prompt service....Cant fault Chelsea and the team.

Craig · 21 August 2019

★★★★★ 5/5

Trustpilot

The team at Butters John Bee Alsager…

The team at Butters John Bee Alsager were very helpful from start to completion with the purchase of a house which was going to auction. With tight timelines, Hayley Lewis, as well as Kayt Heaney, followed up with solicitors time and again to ensure that my questions were answered and exchange of contracts could occur before the auction. I am very grateful for their diligence and sensed they were genuinely looking out for me as a client. Hayley was also very patient with me, as I had previously thought to purchase another house, but changed my mind. I am very relieved now, as the house my children and I fell in love with could be purchased!

Nancy · 23 July 2019

★★★★★ 5/5

Google

Michael was friendly on the phone and helpful during the house viewing.

Carole · 13 April 2024

★★★★★ 1/5

Google

Well I have to say despite a negative review here these guys did sell the house for the vendor but lost them a decent chunk of money in the process . Let me explain why I would not use these to sell my house. I telephoned one Wednesday to arrange to look at a house for sale, despite its price im a cash buyer. I am told it’s no problem to view but the vendor is doing viewings and he is hard to get hold off so bear with the lady I’m speaking to. I give her a number of options of days inc the saturday Sunday and Friday Monday etc. I hear nothing back. So Thursday afternoon. I telephoned again. She is struggling to reach the vendor. She knows we are keen and says she will get back to me and there is no one else after the place. I don’t hear from her but telephoned Saturday to find she was off and had been Friday. It’s now Monday. I telephone again she is still off but this other lady says oh you are on my list to call. Great I think. A viewing... progress. No she’s says we have just sold the house. What ? There was No one else interested when I spoke with your colleague. Yes she said but I got a call Friday from another couple. So you took and agreed an offer without them seeing the place. No she replies they saw it Saturday and Sunday. How I asked. She didnt really reply. Hold on I said we asked your colleague to view it why didn’t you let us see it. Well I was only making an appt fir my client. What I said. So can we still see it as we will likely want to buy. No it was agreed the price with the vendor on the condition it was taken off the market. Folks reading I smelt a rat. I did complain but they are not interested. Why well they had a sale and it was not far of asking price. I have later learned the sale price. So even if I had if offered full price they would only gain some 120£.in commission not a lot Now I’ve ironically met the purchasers by chance. ( see lies will come out ) and guess what it was butters John bee lady that suggested they say a proviso to acceoting the venidirs counter offer that Monday morning. They offered he countered. Anyway that the had it suggested to them that the vendor took it off the market if they accepted his counter offer Work it out folks two staff both have a potential buyer one is off. Did the other one get both leads together no. Just her potential buyer then in my opinion wangled it so the others my wife and I are locked out. Of course the staff will be given incentives whether it be financial or just anothe tick box to get a sale. In this case at the cost to the owner as my offer would likely have been Full price or close I believe the vendor is out app £11 000 Anyway thought I’d share this as it won’t be the first time and I doubt it’s the last.

David · 14 June 2019

★★★★★ 5/5

Trustpilot

Five star service as always

Five star service as always, I have been into the office a few times In search for a rental property, Elisha has always been so helpful and always with a smile! What a refreshing change to some other offices I’ve been too! Would highly recommend! Thank you Elisha!!

Natasha · 14 May 2019

★★★★★ 5/5

Trustpilot

Fantastic team

From the first time I met Bev I knew this estate agency was the one to work with. Honest and transparent from start to finish. Bev was great in explaining how the agency worked, marketing aspects and the photographs of the property and lay out were very professional. Stood out from other estate agents I had met, priot to selling my property. Emily was fantastic, regular communication via telephone and email, always keeping me updated with my house sale progression., even when things slowed down prior to completion, Emily got everything back on track and house sale completed. Thank you to a great team.

Marie · 2 May 2019

★★★★★ 5/5

Trustpilot

I have recently been sent on a 6 month…

I have recently been sent on a 6 month secondment with my company. I needed to quickly secure a 6 month rental property. Michael Ferris found one for me and dealt with everything quickly and efficiently. Nothing was to much trouble for him. Thanks Michael much appreciated

Dave · 11 October 2019

★★★★★ 5/5

Trustpilot

would definitely recommend.

Having used butters john bee several times in Telford I decided to use them also for the sale of my house in Wolverhampton. They have been very professional from day one. They informed me well in advance of intended viewings and kept me informed on a regular basis. They sold the house for me very quickly and have ensured that everything has been kept moving as smoothly as possible. I will definitely used them again and can highly recommend them. Particular thanks to Tim and Gheurdia for an excellent service.

Diane · 17 April 2019

★★★★★ 1/5

Trustpilot

0 STARS

0 STARS. Absolutely shocking firm. Property management that couldn't manage a pi55 up in a brewery. AVOID AVOID AVOID

Nickle · 5 July 2026