Trusted Agent profile · Northumberland
★★★★★
469 reviews across 2 platforms
7 Benjamin Green House, Morpeth Train Station, Morpeth, NE61 2SL, Northumberland, NE61 2SL
Strutt & Parker's office in Northumberland, at 7 Benjamin Green House, is rated 4.4 out of 5 across 469 reviews on two platforms, including 28 Google reviews rated 4.8.
Every review we hold for the Northumberland office, from every platform, shown as written. First names only.
5/5
GoogleI have bought & sold many properties and can honestly say that Jason Roberts stands head and shoulders above all others I have encountered in his profession. He is the consumate professional with real patience and determination to do the best for his client. He steered the deal, which turned out to be an obstacle course, through with resolve and patience. Strutt & parker are fortunate to have such a person on the front line. Good luck Jason
5/5
TrustpilotVery good experience; recommended.
We had a very good experience buying through Strutt and Parker. The team was very experienced and knew their market and client well. They were on hand with all the right inputs at the key points needed and I would highly recommend using Janet again - indeed I have already asked Janet whether she would be interested in marketing a different property for us. Thank you from us to the whole team for their support through our recent purchasing process.
5/5
TrustpilotOutstanding service both buying and selling
Brilliant service both buying and selling our properties. Very fast at getting the property on the market and sold within a week! Nothing was ever too much trouble, from the numerous questions raised and answers found in a timely manner. I am sure these were often dealt with in the staff free time as well. We dealt mainly with one member of staff which made it more personal and effective She was professional, knowledgeable and empathetic throughout and you really felt she had your back and nothing was too much trouble. Would definitely recommend!
5/5
TrustpilotThe Strutt and Parker team in Exeter…
The Strutt and Parker team in Exeter led by Ollie have just sold our farm house, a range of stone barns and our Q barn.It started by two visits by the team discussing how to go about the sale and how to divide the property up.We then put it on the market and left them to sort all the problems out.What a fantastic decision that was, It was a difficult property to market but they made it look easy, we even had discussions with them well outside office hours.A big thank you to the whole team, we would not only use them again we have also recommended them to friends.First class service.
5/5
TrustpilotGreat support from The Suffolk Office
We used Sharnie & Sophia from the Suffolk Office to successfully sell our house last year. From the initial visit for the valuation to the completion of the sale they held our hand the whole way through. They were very proactive in selling our house & didn't just wait for the internet & Rightmove to do their job for them.They were most supportive through the whole process & especially the problems caused by Covid-19We are not planning on moving house for many years to come but would use them again in a heartbeat
5/5
TrustpilotStrutt & Parker, Gerrards Cross
Selling your house can be an emotional experience. You need an estate agent that not only knows the local (and national) market trends but can give you great advice. From valuation to the best marketing strategy; from understanding changing market circumstances to interpreting feedback from viewings; and remaining by your side - through the marketing phase to the all important offer; and thereafter during the legalities culminating in exchange and completion.Strutt and Parker, Gerrards Cross achieved all of these for me and I would not hesitate in recommending them if you are thinking of selling your property. J Thomson, Gerrards CrossDecember 2020
4/5
TrustpilotA sterling effort in difficult conditions
We put our wonderful old house on the market in September 2018, just in time for the worst of the Brexit impasse, followed in early 2020 by Covid-19. In these inauspicious market conditions Strutt and Parker worked extra-hard to publicise the house, with features in the Telegraph, The Sunday Times and elsewhere, as well as getting us a free repeat advert in Country Life. The brochure was excellent as was the Matterport 3-D digital survey. Throughout the 2 years it took to sell, they kept us well informed of the market, and the views of potential buyers. We were pleased by the service they provided.
5/5
TrustpilotSale of Grade II listed property
From initial enquiry (agents for selling my property) to completion I found Strutt and Parker extremely professional and attentive. Due to the unique nature of the property which included a mix of residential and business elements, the sale process was more involved than anticipated, however at every step, Strutt and Parker facilitated negotiations between relevant parties, ultimately arriving at a sale. Their experience in complex and unusual situations was very evident and key in securing completion. Highly recommended - Kent Agency
5/5
TrustpilotService above and beyond
Sarah and Fiona went above and beyond to secure our sale. We can't thank them enough for all the hard work involved in negotiating on our behalf. They make an amazing team.
5/5
TrustpilotExcellemt sale of small barn and orchard
Strutt and Parker provided a first class service despite the value of the sale being relatively small. Ian Daniels was always attentive and patient. He negotiated an excellent deal from our perspective
5/5
TrustpilotYears of experience. In 1992 Strutt and Parker sold me a…
In 1992 Strutt and Parker sold me a lovely house in Kent with a small estate, presented with complete honesty as to its drawbacks but clearly showing its immediate attractions, and its serious potential. For the next thirty years, they offered guidance and support as I kept track of the market in deciding when to sell. That led to a very satisfactory sale of the property in 2014 and successful outlying sales in 2020. What I valued above all was the knowledge of the market as it applied to our part of Kent, the clear communication of the situation and the consideration and discretion that accompanied it.
5/5
TrustpilotI highly recommend Strutt and Parker…
I highly recommend Strutt and Parker Lettings. I have been using them (Formerly Roberts Newby) in Gerrards Cross for seven years to rent property to me and my family. We are tenants in our third property from them at the moment! They have been an outstanding letting agent and managing agent throughout. The agents seem to always be available to help with any issues, they get repairs done quickly and without drama, and they seem to liaise extremely well with the landlord/owners. I am a demanding customer so it says a lot for me to give such high ratings. They truly get things done, and have kept us very happy!
5/5
TrustpilotExcellent letting service
I just rented a new apartment through Strutt & Parker in Gerrards Cross. From the moment I contacted Katie and Charlotte in lettings, I’ve had nothing but a professional and efficient service. I had an issue with referencing as I’ve not been in the UK for a long period and hence, my credit history was limited. Charlotte and Katie did everything possible to convince the Landlord that I was a reliable and trustworthy tenant. Thanks to their hard work, the Landlord accepted my application. I also had a few issues within the apartment and these were dealt with immediately and resolved. I have no reservation recommending Strutt & Parker, Gerrards Cross if you’re looking for a rental property or if you’re considering selling/purchasing a home
3/5
TrustpilotStrutt and Parker recently sold our…
Strutt and Parker recently sold our property in Norfolk. We were persuaded to reduce the asking price by 7%, which we were disappointed at. Our agent was very helpful until lockdown in February, after which we never saw him again, but only held telephone conversations, until our sale in August. He did not hand over the keys at completion as he was on a day off. we handed over to the purchasers ourselves. Since then we have had no contact, apart from unnecessary advertising by the company. Since the fees were around £15,000, we were disappointed.
2/5
TrustpilotFor premium property avoid Strutt & Parker
If you’re renting a premium property, avoid Strutt & Parker. After 15 years of renting through three different agencies, this was by far the worst experience.
1/5
TrustpilotRubbish and unprofessional!
My rental property is managed by the most unprofessional property manager called Shannon Flanagan. She is the laziest, unethical and unprofessional person I've seen working either in property or recruitment. I'm sorry for you if you'll deal with her or Jay O'Dell from Cadogan Street London. The people working at Strutt & Parker make recruiters look amazing. They are rubbish at fixing issues with the property and excellent at ignoring emails about the issues. In my case they claim that the heating system (underfloor heating) is working when contractors sent to verify the system needs significant work to be fixed. I ended up buying a heater and using that to heat the property for 2 winters. In 2019 I told Strutt & Parker that I'm not going to pay for the rubbish SSE heating system since it's not working a bill for £1.5/day just for the standing charges via 2 emails. They didn't decline my request nor commented on this. I sent them all the SSE bills and told me that they are paying them month after month. After a year they are claiming that we never had an agreement and that I have to pay the standing charges even the consumption is £0 after they failed to fix the system. Did I mention that I asked for a heater and I never got one delivered in the middle of January? All these for only £500/week for a 1 bedroom apartment. Got to love estate agents in London!
1/5
TrustpilotWorst company to rent an apartment from. Pure theft.
This is the worst company I have ever rented from (and I have rented from many). They are unprofessional, do not care if you are robbed or had your apartment broken into, and finally will always support the landlord regardless of the circumstance. My apartment was robbed and they told me I could not break my contract and leave as the lardlord and struttandparker denied me so. I reverted to using my break clause (which I initially forced into the contract) which took place in a few months. The apartment I entered was not clean, furniture broken and damaged and they would not change it, and also not to mention their managing company trying to enter my apartment on multiple occasions using their keys while I was inside. This is a terrible money hunting company and I will never recommend them to anyone ever...
5/5
TrustpilotHelpful & professional…
Katie was approachable & professional in helping us find our perfect rental property.All communication was good throughout the whole process.I wouldn’t hesitate to recommend Katie & Strutt & Parker.
5/5
TrustpilotAn absolute pleasure
After a terrible experience trying to purchase a property with another agent in June last year, meeting Gina Simpson (from S&P in Herts) was a breath of fresh air. Every query we raised was answered within 24 hours and she seamlessly navigated our purchase from start to finish. Always available, ever professional and just a genuinely lovely person. We cant wait to see her again next week to get the keys to our new family home!
5/5
GoogleI'm very glad we chose Jason at Strutt Parker to deal with our recent house sale at Craster . He made it pain free from beginning to end .
5/5
TrustpilotI have been a landlord client of the…
I have been a landlord client of the company for several years. The fees charged for property management are worth every penny, and considering the nature of the task in hand (keeping both landlords and tenants happy) the staff do an absolutely brilliant job. In particular I am always delighted with how quickly I receive statements around this time of year when my tax return is being completed and I usually need the information yesterday!
5/5
TrustpilotNothing is too much trouble for S&P
Nothing is too much trouble for S&P. We had issues with both the purchase of a new property and the sale of our old one and Marcus Brown from S&P could not had done more to help us. We vacated the property before we had sold and S&P were on hand should be have been unable to get back. If you want to buy or sell, we cannot recommend Strutt & Parker highly enough.
5/5
TrustpilotTop rate professional service
Top rate service. Very professional handling of a particularly tricky purchase as well as our sale. Couldn't recommend Fiona and Sarah highly enough
4/5
TrustpilotGreat people to work with!
We had a great experience working with Strutt & Parker, I'd like to give a 5 stars but our property took long to sell due to Brexit but the team were very professional, informative, they worked by our side to make this property sale and success. We would like to highlight that Steve and Anna are highly customer oriented. We are very grateful with all the support that the team at Strutt & Parker provided to us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Strutt & Parker's Northumberland office has 469 reviews across two platforms: 28 on Google, 441 on Trustpilot (across the whole business).
Strutt & Parker Morpeth is rated 4.4 out of 5 across all 469 reviews, and 4.8 out of 5 on Google from 28 reviews.
Strutt & Parker Morpeth, 7 Benjamin Green House, Morpeth Train Station, Morpeth, NE61 2SL, Northumberland, NE61 2SL.
